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Totango Jobs (NOW HIRING)

Totango

Portfolio Value Partner

Totango's Customer Growth Platform is centered around the entire customer journey by providing a single source of truth for insights, health monitoring, cross-functional collaboration, and workflow ...

Totango

Data Scientist

Manhattan, NY · On-site

$85K - $105K/yr

DATA SCIENTIST About Totango We're building the future of post-sales. As one of the creators of the Customer Success space, we've seen firsthand just how much the traditional customer motions of the ...

Totango

Sales Development Representative (SDR)

Sales Development Representative Totango • Remote (US / Canada / UK) • Reports to: Director of Marketing ABOUT US We're building the future of post-sales. As one of the creators of the Customer ...

ADEX

Customer Success Advocate

Atlanta, GA

... Totango touchpoints, recording, and following up on actions from Google MQRs, QBRs, and weekly or recurring meetings. o Create a Google account using the @ciena.com email domain to be able to ...

Pavago

Customer Success Manager

Totango * Identify at-risk accounts early * Execute re-engagement playbooks * Deliver Quarterly Business Reviews (QBRs) aligned with ROI 4. Support Coordination & Escalation * Triage client issues ...

Verint

Associate Customer Success Manager

Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...

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How much do totango jobs pay per year?

As of May 28, 2026, the average yearly pay for totango in the United States is $116,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,000.00 and $133,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Totango Customer Success Manager, and why are they important?

To thrive as a Totango Customer Success Manager, you need a solid understanding of customer success principles, account management, and SaaS business models, often supported by a bachelor's degree. Familiarity with the Totango platform, CRM systems like Salesforce, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you proactively address customer needs and drive retention. These skills and qualifications are crucial for ensuring customers achieve their goals with the product, leading to higher satisfaction and business growth.

How does a Customer Success Manager using Totango typically collaborate with other departments to enhance the customer experience?

Customer Success Managers (CSMs) utilizing Totango often work closely with sales, product, and support teams to ensure a seamless customer journey. By leveraging Totango's data-driven insights, CSMs can proactively communicate customer needs or issues to the right teams, facilitating faster resolutions and product improvements. Regular cross-functional meetings and shared dashboards are common practices, enabling teams to align on customer goals and drive retention strategies. This collaborative environment not only benefits the customer but also supports professional growth for CSMs through exposure to different business functions.

What is Totango?

Totango is a customer success platform designed to help businesses manage and optimize the customer journey. It provides tools for tracking customer health, automating workflows, and analyzing customer data to improve retention and growth. Companies use Totango to gain insights into customer engagement, identify risks and opportunities, and deliver personalized experiences at scale. The platform integrates with various business systems, making it easier for customer success teams to collaborate and achieve their goals.

What job is most in demand right now?

Currently, roles in software development, especially software engineers and developers, are among the most in demand across industries. Skills in cloud computing, cybersecurity, data analysis, and proficiency with tools like Python, Java, and AWS are highly sought after by employers.

What is the difference between Totango vs Customer Success Manager?

AspectTotangoCustomer Success Manager
Primary RoleSoftware platform for customer success management and engagementProfessional responsible for managing customer relationships and retention
Required SkillsCRM tools, data analysis, SaaS knowledgeCommunication, relationship management, problem-solving
Work EnvironmentTech companies, SaaS providers, customer success teamsCustomer-facing roles across various industries
CertificationsNone specific, SaaS and CRM familiarity preferredCustomer success certifications beneficial

While Totango is a software platform used by customer success teams, a Customer Success Manager is a professional role focused on managing customer relationships. Totango enables CSMs to perform their duties more effectively, but they are distinct entities: one is a tool, the other a role.

More about Totango jobs
What cities are hiring for Totango jobs? Cities with the most Totango job openings:
What states have the most Totango jobs? States with the most job openings for Totango jobs include:
What job categories do people searching Totango jobs look for? The top searched job categories for Totango jobs are:
Totango jobs near you
Infographic showing various Totango job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 58% Physical, 8% Hybrid, and 34% Remote job distribution, with an average salary of $116,935 per year, or $56.2 per hour.
Portfolio Value Partner

Portfolio Value Partner

Totango

Remote

Full-time

Posted 16 days ago

Job description

About Totango
At Totango, we're on a mission to help businesses grow by investing in their customers. Totango's Customer Growth Platform is centered around the entire customer journey by providing a single source of truth for insights, health monitoring, cross-functional collaboration, and workflow automations. Join us on our mission to help businesses thrive!
Who we are:
  • Bias for action.
    We don't wait. We use good judgment, make decisions quickly, and keep things moving - even if that means learning by doing
  • Constructive dissent.
    We speak up and debate ideas with respect. Once a decision is made, we align and move forward as a team.
  • Assume Positive intent.
    We assume the best in each other. No politics, no blame - we are one team working toward a shared goal.
  • Clear communication.
    We don't rely on guesswork. We're specific with our words and always make sure decisions are clearly understood.
  • Work > meetings.
    Meetings help us get aligned, but the real work happens during focused time and with customers. We protect that time fiercely.
  • Nothing is sacred.
    We're not tied to how things were done before. We adapt fast, iterate often, and build what's right for what's next.

Overview
Totango is looking for a Portfolio Value Partner to manage a high-volume portfolio of SMB and digitally supported customers. This role is designed for someone who thrives in a fast-paced environment and enjoys balancing customer value, renewals, and operational scale.
The Portfolio Value Partner will own a portfolio of up to 75 customers, ensuring they realize meaningful value from Totango while successfully navigating renewal cycles. This role is optimized for high-volume relationship management, where prioritization, efficiency, and strong communication are key.
We are also in a period of rapid evolution and growth, which means the ideal candidate is someone who is energized by change. Processes will continue to evolve, playbooks will iterate, and this role will play an active part in helping shape how we scale customer success for our growing customer base.
If you enjoy building, experimenting, and improving how things work, this role offers the opportunity to have a real impact.
Responsibilities
Value Realization
  • Own the success and value attainment of a portfolio of up to 75 SMB and digitally supported customers
  • Help customers operationalize Totango to drive measurable improvements in customer retention, growth, and lifecycle management
  • Reinforce best practices and strategic use cases that help customers maximize the value of the platfor
  • Monitor account health, engagement signals, and product usage to ensure customers are progressing toward value

Renewal Ownership
  • Own and manage the full renewal lifecycle for all accounts within your portfolio
  • Drive proactive renewal conversations that reinforce business impact and platform value
  • Identify potential risks early and work cross-functionally to mitigate them ahead of renewal
  • Maintain strong retention across a high-volume book of business

Scaled Portfolio Management
  • Manage a high-volume customer portfolio through structured prioritization based on renewal timing, account health, and opportunity signals
  • Engage customers on a monthly or as-needed cadence depending on risk, value milestones, or renewal proximity
  • Maintain clear documentation of value attainment, risks, and renewal readiness

Growth & Expansion Support
  • Identify opportunities where customers could deepen their use of Totang
  • Surface expansion opportunities to the sales team when appropriate
  • Help customers identify new ways to operationalize Customer Success and Customer-Led Growth strategies

Build & Iterate
  • Contribute to the evolution of our scaled Customer Success mode
  • Help refine playbooks, engagement models, and renewal strategies as we continue to scale
  • Share feedback and insights from customers to help improve our approach to value realization

Ideal Candidate
This role is ideal for someone who is energized by volume, ownership, and building in an evolving environment.
You should be comfortable managing a large portfolio of customers while maintaining strong communication, organization, and prioritization.
You should also enjoy working in an environment where things are improving and iterating quickly.
Qualifications
  • 1-3 years experience in Customer Success, Account Management, or a similar customer-facing role
  • Experience managing multiple customer relationships in a SaaS or technology environment
  • Strong communication and relationship management skills
  • Ability to prioritize and manage a high-volume portfolio of customers
  • Data-driven mindset with the ability to interpret health signals and renewal indicators
  • Comfort working in a fast-moving environment where processes evolve

Traits That Will Make You Successful
  • Highly organized and operationally minded
  • Comfortable navigating change and ambiguity
  • Energized by building and improving systems
  • Customer-centric with strong ownership over outcomes
  • Curious and proactive in identifying ways to create value

Your base pay is one part of your total compensation package and is determined within a range. The base salary for this role is from (For US Candidates: $70K - $80K with $75K/yr. being the midpoint; For Canadian Candidates: $75K - $85K CAD, with $80K being the midpoint) per year.
We take into account numerous factors in deciding on compensation, such as experience, job-related skills, relevant education or training, and other business and organizational requirements. The salary range provided corresponds to the level at which this position has been defined.
Totango is an equal opportunity employer, meaning that we do not discriminate based on race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. Diversity is more than just good intentions; we are committed to creating an inclusive environment for all employees

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