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Totango Jobs (NOW HIRING)

Inspectorio

Lead Customer Success Manager

$87K - $120K/yr

Hubspot, Totango, Salesforce, B2B SaaS, Hubspot, Totango, Salesforce, Inspectorio Platform (Sight, Risk, Traceability, Lab Testing), Jira, Confluence, Asana, Miro, Figma, BigQuery, Google Cloud ...

INSPECTORIO

Lead Customer Success Manager

$87K - $120K/yr

Hubspot, Totango, Salesforce, B2B SaaS, Hubspot, Totango, Salesforce, Inspectorio Platform (Sight, Risk, Traceability, Lab Testing), Jira, Confluence, Asana, Miro, Figma, BigQuery, Google Cloud ...

Remarcable PC

Customer Success Manager (CSM)

Omaha, NE · On-site

Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips -- don't wait for the renewal date to find out there's a problem. * Expand accounts * Identify upsell ...

New

ADEX

Customer Success Advocate

Atlanta, GA · On-site

... Totango touchpoints, recording, and following up on actions from Google MQRs, QBRs, and weekly or recurring meetings. o Create a Google account using the @ciena.com email domain to be able to ...

Remarcable Inc

Customer Success Manager (CSM)

Omaha, NE · On-site

$75K - $95K/yr

Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips - don't wait for the renewal date to find out there's a problem. * Expand accounts * Identify upsell ...

Pavago

Customer Success Manager

Totango * Identify at-risk accounts early * Execute re-engagement playbooks * Deliver Quarterly Business Reviews (QBRs) aligned with ROI 4. Support Coordination & Escalation * Triage client issues ...

Remarcable, Inc.

Customer Success Manager (CSM)

Omaha, NE · On-site

$75K - $95K/yr

Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips -- don't wait for the renewal date to find out there's a problem. * Expand accounts * Identify upsell ...

ProctorU Inc.

Manager, Customer Success

Mclean, VA · Remote

Own and manage customer health tracking, engagement activities, and customer success workflows within Totango. * Work on strategic initiatives that support the OneMeazure strategy to standardize and ...

Verint Systems

Sr. Customer Success Manager

Phoenix, AZ · On-site

Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...

Verint Systems

Sr. Customer Success Manager

Lansing, MI · On-site

Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...

Pavago

Customer Success Manager

Totango * Similar customer success platforms * Identify: * Churn risks * Low adoption trends * Expansion opportunities * Execute customer success initiatives and retention strategies * Ensure ...

Verint Systems

Sr. Customer Success Manager

Boise, ID · On-site

Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...

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Totango information

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$40K

$116.9K

$148K

How much do totango jobs pay per year?

As of Jul 7, 2026, the average yearly pay for totango in the United States is $116,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,000.00 and $133,000.00 per year, depending on experience, location, and employer.

How does a Customer Success Manager using Totango typically collaborate with other departments to enhance the customer experience?

Customer Success Managers (CSMs) utilizing Totango often work closely with sales, product, and support teams to ensure a seamless customer journey. By leveraging Totango's data-driven insights, CSMs can proactively communicate customer needs or issues to the right teams, facilitating faster resolutions and product improvements. Regular cross-functional meetings and shared dashboards are common practices, enabling teams to align on customer goals and drive retention strategies. This collaborative environment not only benefits the customer but also supports professional growth for CSMs through exposure to different business functions.

What is Totango?

Totango is a customer success platform designed to help businesses manage and optimize the customer journey. It provides tools for tracking customer health, automating workflows, and analyzing customer data to improve retention and growth. Companies use Totango to gain insights into customer engagement, identify risks and opportunities, and deliver personalized experiences at scale. The platform integrates with various business systems, making it easier for customer success teams to collaborate and achieve their goals.

What is the difference between Totango vs Customer Success Manager?

AspectTotangoCustomer Success Manager
Primary RoleSoftware platform for customer success management and engagementProfessional responsible for managing customer relationships and retention
Required SkillsCRM tools, data analysis, SaaS knowledgeCommunication, relationship management, problem-solving
Work EnvironmentTech companies, SaaS providers, customer success teamsCustomer-facing roles across various industries
CertificationsNone specific, SaaS and CRM familiarity preferredCustomer success certifications beneficial

While Totango is a software platform used by customer success teams, a Customer Success Manager is a professional role focused on managing customer relationships. Totango enables CSMs to perform their duties more effectively, but they are distinct entities: one is a tool, the other a role.

What are the key skills and qualifications needed to thrive as a Totango Customer Success Manager, and why are they important?

To thrive as a Totango Customer Success Manager, you need a solid understanding of customer success principles, account management, and SaaS business models, often supported by a bachelor's degree. Familiarity with the Totango platform, CRM systems like Salesforce, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you proactively address customer needs and drive retention. These skills and qualifications are crucial for ensuring customers achieve their goals with the product, leading to higher satisfaction and business growth.
More about Totango jobs
What cities are hiring for Totango jobs? Cities with the most Totango job openings:
What states have the most Totango jobs? States with the most job openings for Totango jobs include:
What job categories do people searching Totango jobs look for? The top searched job categories for Totango jobs are:
Totango jobs near you
Infographic showing various Totango job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, 5% Hybrid, and 45% Remote job distribution, with an average salary of $116,935 per year, or $56.2 per hour.
Lead Customer Success Manager

Lead Customer Success Manager

Inspectorio

Remote

$87K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

About Inspectorio
Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.
Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.
Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world
About the role
The Lead Customer Success Manager will act as a trusted business partner and technical liaison to the Company's largest enterprise customers related to utilizing the Company's information technology products and platform.
What you'll do
Specific job duties include the following:
  • Managing and measuring IT project milestones and successes, including customer onboarding, workflow deployments, module expansions, and digital transformation initiatives, resulting in increased customer satisfaction, return-on-investment (ROI), and annual recurring revenue.
  • Establishing processes and frameworks to ensure efficient and effective team operations, ensuring adherence to budget, scope, and schedule.
  • Conferring with project personnel, including a customer success associate, to identify, troubleshoot, and resolve technical or operational problems.
  • Conducting business analysis on process mapping and advising customers on IT products/platform configurations.
  • Driving business development efforts by forecasting accurately, identifying product-market fit opportunities, and leading customers through the full impact journey supported by the Company's platform.
  • Configuring and operationalizing technical platform components, including user roles, permissions, automation rules, workflows, item-level attributes, data-validation logic, quality-program parameters, and integrations to align with customer requirements and business rules.
  • Managing enterprise implementations across multiple modules, including Sight, Risk, Traceability, Lab Testing, and Production Monitoring.
  • Ensuring interoperability and data consistency across modules during deployment.
  • Serving as the primary technical escalation point, translating customer business requirements into detailed functional and technical specifications, collaborating with engineering and data-science teams to investigate system behavior, and supporting resolution of complex system issues.
  • Defining changes in IT contracts, subscription agreements, non-disclosure agreements, and similar contract riders.
  • Overseeing system testing and validation activities, including data audits, configuration reviews, and user acceptance testing (UAT), to ensure accurate execution of customer programs and compliance processes.
  • Uses the following tools and technologies: Hubspot, Totango, Salesforce, B2B SaaS, Hubspot, Totango, Salesforce, Inspectorio Platform (Sight, Risk, Traceability, Lab Testing), Jira, Confluence, Asana, Miro, Figma, BigQuery, Google Cloud Platform, Excel (Advanced), Google Sheets (Advanced).
  • Travel required up to 25% of the time per year within the U.S. and Canada.

Qualifications
This position requires a Bachelor's degree or equivalent in Business Administration, Economics, or a related field and two (2) years of experience in a related occupation. Must also have 24 months of experience with each of the following:
  • Managing and measuring success of information technology projects, including return-on-investment (ROI).
  • Driving business development efforts for information technology products, using Salesforce, B2B, and SaaS.
  • Defining changes in IT contracts, subscription agreements, non-disclosure agreements, and similar contract riders.
  • Conducting business analysis on process mapping and advising customers on IT products/platform configurations.
  • Utilizing the following tools and technologies: Hubspot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, and Google Cloud Platform.

Employer will accept experience gained concurrently.
Full-time position. HQ in Minneapolis, MN. Telecommuting (work from home office) is available from anywhere in the US. Please apply online at https://www.inspectorio.com/about/careers.
Salary: $87,506 to $120,000/year. We offer standard company benefits, including health, dental, vision, 401(k) retirement plan, commuting benefits, and employee referral bonuses. Visit our website for a general description of our benefits.
Benefits
Why it would be awesome to work with us
  • Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.
  • Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.
  • Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially.
  • Grow with us: We're invested in your personal and professional development.
  • Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
  • Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
  • Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

Our Values
  • EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.
  • AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
  • COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
  • HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

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