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Totango information

How does a Customer Success Manager using Totango typically collaborate with other departments to enhance the customer experience?

Customer Success Managers (CSMs) utilizing Totango often work closely with sales, product, and support teams to ensure a seamless customer journey. By leveraging Totango's data-driven insights, CSMs can proactively communicate customer needs or issues to the right teams, facilitating faster resolutions and product improvements. Regular cross-functional meetings and shared dashboards are common practices, enabling teams to align on customer goals and drive retention strategies. This collaborative environment not only benefits the customer but also supports professional growth for CSMs through exposure to different business functions.

What is Totango?

Totango is a customer success platform designed to help businesses manage and optimize the customer journey. It provides tools for tracking customer health, automating workflows, and analyzing customer data to improve retention and growth. Companies use Totango to gain insights into customer engagement, identify risks and opportunities, and deliver personalized experiences at scale. The platform integrates with various business systems, making it easier for customer success teams to collaborate and achieve their goals.

What is the difference between Totango vs Customer Success Manager?

AspectTotangoCustomer Success Manager
Primary RoleSoftware platform for customer success management and engagementProfessional responsible for managing customer relationships and retention
Required SkillsCRM tools, data analysis, SaaS knowledgeCommunication, relationship management, problem-solving
Work EnvironmentTech companies, SaaS providers, customer success teamsCustomer-facing roles across various industries
CertificationsNone specific, SaaS and CRM familiarity preferredCustomer success certifications beneficial

While Totango is a software platform used by customer success teams, a Customer Success Manager is a professional role focused on managing customer relationships. Totango enables CSMs to perform their duties more effectively, but they are distinct entities: one is a tool, the other a role.

What are the key skills and qualifications needed to thrive as a Totango Customer Success Manager?

To thrive as a Totango Customer Success Manager, you need a solid understanding of customer success principles, account management, and SaaS business models, often supported by a bachelor's degree. Familiarity with the Totango platform, CRM systems like Salesforce, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you proactively address customer needs and drive retention. These skills and qualifications are crucial for ensuring customers achieve their goals with the product, leading to higher satisfaction and business growth.

What are popular job titles related to Totango jobs in Utah?

For Totango jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Totango jobs in Utah look for?

The top searched job categories for Totango jobs in Utah are:

What cities in Utah are hiring for Totango jobs?

Cities in Utah with the most Totango job openings:

Totango jobs near you
Infographic showing various Totango job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 68% Physical, 7% Hybrid, and 25% Remote job distribution.

Customer Success Manager I, SmartSense (Hybrid: Mishawaka, IN)

Digi International

Lehi, UT • On-site

$63K - $99K/yr

Other

Medical, PTO

Posted yesterday

New

Job description

Account Services Manager

Join a high-performing, tight-knit team at a fast-growing company using the Internet of Things (IoT) to transform how organizations maintain compliance, enhance safety, and reimagine operations. SmartSense by Digi and Jolt are trusted by some of the world's most recognizable brands including CVS Health, Walgreens, Walmart, McDonald's, Jack in the Box, Hartford HealthCare, and Children's Minnesota to protect their operations and the people they serve. We're looking for team-oriented change agents who want to help shape the future of IoT.

As an Account Services Manager, you'll be the primary post-sale partner for our Digital/Tech-Touch customer base: driving adoption, retention, and growth at scale through SmartSense/Jolt tools and AI powered automation. You'll work cross-functionally with Sales, Product, and Client Partners to deliver measurable value, protect revenue, and turn at-risk legacy Jolt customers into lasting advocates.

Location: Hybrid to offices in Mishawaka, IN or Lehi, UT

What You Will Do
  • Guide Level 4 customers through their full post-sale journey—driving adoption, securing renewals, and building advocacy
  • Own and exceed KPIs across adoption, upsell, renewal, and customer advocacy
  • Lead the end-to-end customer operations process, from onboarding through ongoing value delivery
  • Champion best practices and uncover new customer use cases that expand platform value
  • Partner cross-functionally to support and accelerate the evolution of the SmartSense & Jolt solutions
  • Build and execute project plans that align stakeholders and advance both strategic and tactical priorities
  • Manage a dynamic workload with discipline—staying organized and responsive across customers with vastly different needs
  • Identify and resolve adoption blockers, escalating customer concerns to the right internal teams with urgency and clarity
  • Serve as the voice of the customer—advocating for their needs across every stage of the journey
  • Continuously optimize the customer environment to ensure it delivers measurable, lasting value
  • Recommend process improvements that accelerate adoption and revenue while proactively surfacing and mitigating risk
  • Capture and amplify customer success stories that differentiate SmartSense in the market
  • Collaborate with Client Partners to surface and act on growth and expansion opportunities
  • Work with Customer Success, R&D, and Operations to build a consistent, scalable process for triaging customer issues
  • Feed the product roadmap by sharing customer pain points and prioritized enhancement requests with Product Management
  • Partner with R&D and Data Operations ahead of releases to understand changes, provide feedback, and prepare customers for new functionality
  • Use automation and A.I. to engage customers at scale and drive meaningful outcomes across the Digital/Tech-Touch segment
Who You Are and What You Bring

High school diploma or equivalent

Strong project management, communication, and problem-solving skills with sharp attention to detail

Proven ability to juggle competing priorities and consistently meet deadlines in a fast-moving environment

Proficiency in CRM platforms, project management tools, and MS Office (especially Excel and PowerPoint)

Clear, confident communicator—equally effective with customers and internal stakeholders

Desired but not required: Bachelor's degree or equivalent college credits

Experience in a SaaS or IoT environment

2+ years working with customer success automation tools such as Totango or similar platforms

Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.

The anticipated base pay range for this position is $63,000 – $99,000. Pay ranges are determined by role, job level and primary job location. The specific salary offered within the range will depend on various factors including, but not limited to the candidate's relevant and prior experience, education, skills, and primary work location.

At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.

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