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Customer Success Operations Director Jobs in Utah

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Operations (10%): * Partner with Operations to prioritize process improvement projects aimed at enhancing team efficiency and customer satisfaction. * Contribute to the development ...

Simco Electronics

Customer Success Director

Draper, UT · On-site

The Director of Customer Success, West, is responsible for managing a team of Customer Success professionals driving customer satisfaction, retention and growth within a specific geographic area in ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager Responsibilities Include: * Manage a large book of customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers ... Partner with customers experiencing ownership changes, staffing transitions, or operational ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers ... Partner with customers experiencing ownership changes, staffing transitions, or operational ...

Opiniion Inc.

Director of Customer Enablement

Lehi, UT · On-site

Director Of Customer Enablement Opiniion is a resident experience tool that partners with property ... customer success operations, or related service operations environments. * Demonstrated success ...

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Has a track record of taking on additional responsibilities outside of their direct scope, showing ...

Whistic

Customer Success Manager

Pleasant Grove, UT · On-site

This role reports to the Director of Customer Success and is fully remote, based in the U.S. Whistic is a values-driven organization that cares not only about what we accomplish, but also how we ...

Whistic

Customer Success Manager

Pleasant Grove, UT · On-site

This role reports to the Director of Customer Success and is fully remote, based in the U.S. Whistic is a values-driven organization that cares not only about what we accomplish, but also how we ...

Lumion

Customer Success Manager

South Jordan, UT · On-site

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Our mission is to empower trade and technical schools to offer the most trusted operational ...

Opiniion

Director of Customer Enablement

Lehi, UT · On-site

The Director of Customer Enablement leads the teams and systems that carry customers from signed ... customer success operations, or related service operations environments. * Demonstrated success ...

eProductivity Software

Customer Success Manager

UT · Remote

Customer Success Manager Great people. Greater business impact. About CAI CAI Software builds ... This role is part of our Process Manufacturing business unit, which provides ERP and operational ...

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Customer Success Operations Director information

What does a customer success operations director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are the key skills and qualifications needed to thrive as a customer success operations director?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a customer success operations director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.
What are the most commonly searched types of Customer Success Operations jobs in Utah? The most popular types of Customer Success Operations jobs in Utah are:
What are popular job titles related to Customer Success Operations Director jobs in Utah? For Customer Success Operations Director jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Director jobs in Utah look for? The top searched job categories for Customer Success Operations Director jobs in Utah are:
What cities in Utah are hiring for Customer Success Operations Director jobs? Cities in Utah with the most Customer Success Operations Director job openings:
Customer Success Operations Director jobs near you

Customer Success Manager

Outcode Software

Draper, UT

Full-time

Re-posted 10 days ago

Job description

Customer Success Manager
Outcode Software
At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. If you're passionate about guiding clients through their journey and thrive in a dynamic, collaborative environment, we want you on our team.

Responsibilities:

Retention and Adoption (60%):

  • Become an expert in Outcode, guiding new clients and providing them with comprehensive support.
  • Assist clients in making adjustments to their accounts and educate them on how to navigate changes effectively.
  • Maintain detailed records of client interactions, notes, and next steps using CRM and ClickUp.
  • Develop a variety of content, including webinars, videos, training materials, and articles, to facilitate client understanding of complex concepts.
  • Proactively analyze client usage data and assess account health to identify areas for improvement.
  • Collaborate with internal teams to drive Outcode adoption and ensure clients derive maximum value from our solutions.
  • Communicate product updates and new service offerings to clients to enhance their experience.
  • Cultivate commercial relationships to promote Outcode utilization and drive business growth.
  • Act as a liaison between clients and the Outcode delivery team, effectively communicating client feedback and needs.
  • Foster cross-departmental collaboration with Sales, Product, and Marketing teams.
  • Identify and escalate issues as needed, demonstrating sound judgment in distinguishing between user errors, training deficiencies, and feature requests.
  • Conduct Executive Business Reviews with key decision-makers to assess client satisfaction and identify opportunities for improvement.
Growth (30%):

  • Utilize data insights and client interactions to identify growth opportunities and drive expansion for clients.
  • Collaborate closely with the Sales team to identify opportunities for upselling and cross-selling.
  • Introduce clients to new services and products to expand their utilization of Outcode offerings.
Customer Success Operations (10%):

  • Partner with Operations to prioritize process improvement projects aimed at enhancing team efficiency and customer satisfaction.
  • Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities.
  • Advocate for software utilization within the team, ensuring optimal usage of tools to streamline operations.
Ways to Win:

  • Experience as a Costumer Success Manager or client facing positions.
  • Interest in technology and/or software development.

If you're a proactive problem-solver with a passion for driving customer success, we'd love to hear from you. Join us in shaping the future of Outcode Software and empowering our clients to achieve their goals. Apply now!

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