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Customer Success Operations Director Jobs in Utah

Simco Electronics

Customer Success Director

Draper, UT · On-site

The Director of Customer Success, West, is responsible for managing a team of Customer Success professionals driving customer satisfaction, retention and growth within a specific geographic area in ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager Responsibilities Include: * Manage a large book of customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers ... Partner with customers experiencing ownership changes, staffing transitions, or operational ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers ... Partner with customers experiencing ownership changes, staffing transitions, or operational ...

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Has a track record of taking on additional responsibilities outside of their direct scope, showing ...

Lumion

Customer Success Manager

South Jordan, UT · On-site

  • Medical

  • Retirement

  • PTO

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Our mission is to empower trade and technical schools to offer the most trusted operational ...

Opiniion Inc.

Director of Customer Enablement

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Director Of Customer Enablement Opiniion is a resident experience tool that partners with property ... customer success operations, or related service operations environments. * Demonstrated success ...

Coalition, Inc.

Customer Success Associate

Provo, UT

$50K/mo

  • Medical

  • Dental

  • Vision

  • PTO

... Customer Success team. In this role, you will be accountable for providing the highest level of ... Partner with Team Leads and Operations to identify knowledge gaps, propose training topics, and ...

eProductivity Software

Customer Success Manager

UT · Remote

Customer Success Manager Great people. Greater business impact. About CAI CAI Software builds ... This role is part of our Process Manufacturing business unit, which provides ERP and operational ...

Opiniion

Director of Customer Enablement

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Director of Customer Enablement leads the teams and systems that carry customers from signed ... customer success operations, or related service operations environments. * Demonstrated success ...

Coalition, Inc.

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... join our customer success team. Candidates in this role will be accountable for providing the ... Partner with Team Leads and Operations to identify knowledge gaps, propose training topics, and ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Director JobsCustomer Success Operations Director Jobs in Utah

Customer Success Operations Director information

What does a customer success operations director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are the key skills and qualifications needed to thrive as a customer success operations director?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a customer success operations director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.

What are the most commonly searched types of Customer Success Operations jobs in Utah?

The most popular types of Customer Success Operations jobs in Utah are:

What are popular job titles related to Customer Success Operations Director jobs in Utah?

For Customer Success Operations Director jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Director jobs in Utah look for?

The top searched job categories for Customer Success Operations Director jobs in Utah are:

What cities in Utah are hiring for Customer Success Operations Director jobs?

Cities in Utah with the most Customer Success Operations Director job openings:

Customer Success Operations Director jobs near you

Customer Success Director

Simco Electronics

Draper, UT • On-site

Full-time

Re-posted 26 days ago

Job description

The Director of Customer Success, West, is responsible for managing a team of Customer Success professionals driving customer satisfaction, retention and growth within a specific geographic area in addition to owning relationships with key/enterprise clients.


*This position is located in Salt Lake City or Scottsdale, AZ Metro Areas


Responsibilities:

  • Serve as an enthusiastic ambassador of SIMCO’s Mission in Service.
  • Management: Responsible for the leadership and outcomes of a team of Customer Success professionals and their objectives. Additionally, the Director will own the relationship with customers in the 6-7 figure annual revenue range. May involve managing managers (2nd level).
  • Ambassador: As a skilled technical advisor, work closely with customers to solve technical problems, identify opportunities to increase quality and reduce costs through innovative service offerings. Assist customers with test equipment application challenges and choices.
  • Onboarding and Training: Provide exceptional training experiences for Customer Success teammates and drive consistent, repeatable best practices within team.
  • Cross-sell / Up-sell: Find opportunities to organically grow the business relationship with customers in the territory.
  • Continuous Improvement: Identify opportunities to foster an environment that promotes loyalty and long-term relationships with our customers by driving out program waste.
  • Reporting: Collect and report on customer health, forecasts, and competitive information. Identify areas to improve internal technologies, systems and measurements for more effective customer satisfaction behaviors.
  • Metrics: Expose subsets of metrics for executive team and company visibility.
  • KPIs:Drive team to meet territory key performance objectives.
  • Increased retention rate and growth % of #
  • Increased volume #
  • Increased Customer Satisfaction %
  • Employee Engagement; Q12/eNPS


Qualifications and Requirements:

  • Education: Bachelor's degree in Business, Engineering or a related field. Experience and Certification(s) in the Calibration and/or Lean Six Sigma is desirable.
  • Experience: Proven experience in driving customer service excellence with a strong focus on customer satisfaction and achieving retention and growth goals. Management experience required. 2nd level management experience preferred.
  • Skills: Strong communication, leadership, and analytical skills. Ability to work with customers on issue resolution, forecasting, new service solutions and follow corporate policies regarding customer relations.
  • MS Office Products: Ability to produce concise, clear PowerPoint presentations, backed by sound Excel analysis. Plus, other related applications.
  • Travel: Approximately 50% travel can be expected. Commitment is dependent on customer needs within the area of responsibility.


As Director of Customer Success, West, several technical skills are crucial to effectively managing service retention and customer relationships. Below are several key technical attributes to possess:


Technical Skills:

  • Technical Knowledge: Ability to train, educate, and assist customers with test equipment problems and applications. Experience in the Calibration marketspace is highly preferred.
  • Customer Relationship Management (CRM): Maintain and update customer records in CRM (Salesforce).
  • Data Analysis: Competence in using tools like Excel or specialized software to analyze service data, generate reports, and make data-driven decisions.
  • Planning: Expertise in creating and executing effective plans to achieve retention and growth objectives. Forecasting is a key component.
  • Product Knowledge: In-depth understanding of the services being sold to effectively communicate benefits and features to customers.


These management and technical skills, combined with strong interpersonal abilities, are essential for the Director of Customer Success, West, to succeed in their role.