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Customer Success Operations Director Jobs in Utah

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Has a track record of taking on additional responsibilities outside of their direct scope, showing ...

Lumion

Customer Success Manager

South Jordan, UT · On-site

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Our mission is to empower trade and technical schools to offer the most trusted operational ...

GoEngineer

People Success Operations Manager

Midvale, UT · On-site

$90K - $100K/yr

We are working to build a culture where both our employees and customers are centered in the work ... Department People Success Locations Salt Lake City Remote status Hybrid Yearly salary $90,000 ...

Avista Senior Living

Plant Operations Director

Murray, UT · On-site

$22 - $25/hr

Spring Gardens Olympus Ranch is seeking a dedicated professional as our Plant Operations Director ... Excellent customer service skills * Strong desire to work with the elderly and care for their needs

RLDatix

Customer Success Manager

Lehi, UT · On-site

Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted ... direct Customer Success experience, ideally within SaaS, healthcare technology, marketing ...

RLDatix

Customer Success Manager

Lehi, UT · On-site

Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted ... direct Customer Success experience, ideally within SaaS, healthcare technology, marketing ...

RLDatix

Customer Success Manager

Lehi, UT · On-site

Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted ... direct Customer Success experience, ideally within SaaS, healthcare technology, marketing ...

Valid8 Financial, Inc.

Customer Success Manager

Lehi, UT · On-site

$60 - $80/hr

... operations teams who use VelociFI day to day. Your measure of success is how well those users are ... Direct impact -- your work shapes the product, the team, and the market. * Hands‑on mentorship ...

Red Cat Holdings, Inc.

Customer Success Analyst II

UT · On-site

The Customer Success Analyst II supports customer operations, aftermarket services, and cross ... This position requires direct or indirect access to hardware, software, technology or technical ...

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Director JobsCustomer Success Operations Director Jobs in Utah

Customer Success Operations Director information

What does a customer success operations director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success operations director?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a customer success operations director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are the most commonly searched types of Customer Success Operations jobs in Utah?

The most popular types of Customer Success Operations jobs in Utah are:

What are popular job titles related to Customer Success Operations Director jobs in Utah?

For Customer Success Operations Director jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Director jobs in Utah look for?

The top searched job categories for Customer Success Operations Director jobs in Utah are:

What cities in Utah are hiring for Customer Success Operations Director jobs?

Cities in Utah with the most Customer Success Operations Director job openings:

Customer Success Operations Director jobs near you

Customer Success Manager

Motivosity

Lehi, UT • On-site

$65K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description

Come join Motivosity as a Customer Success Manager!

Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join. Motivosity is recognized as being a 'Best Place to Work', and is known and loved by not just our own friendly team, but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game. Right now if you're feeling the draw to work in a company that's helping people be happier about life at work, it might be time to become a MVer.

About the Customer Success Manager position

We are seeking a talented Customer Success Manager to work with customers to coordinate service, support, renewals, and expansion efforts. This position as a CSM is part account management, part customer service, part sales, and part operations. 

Customer Success Manager responsibilities include:
  • Manage a large book of customer accounts
  • Facilitating customer account renewals to maximize retention
  • Communicating effectively with customers regularly and fostering strong relationships with clients
  • Improve customer engagement and outcomes by providing consultative and strategic advisory services
  • Expand customer accounts by introducing other company products and services
  • Create customer champions and advocates
Customer Success Manager qualifications include:
  • 1+ year of experience as a B2B Account Manager or Customer Success Manager
  • Proficiency with CRM software and account management systems
  • Great organizational and multitasking skills
  • Good communication skills, both verbal and written
  • Advanced problem solving and negotiation skills
  • Upbeat, positive, and friendly personality that energizes those around you
  • BS/BA in Business, Marketing, Finance, Economics, or related field
Perks of being a MVer:
  • Changing the world by bringing happiness to work environments around the globe
  • Equity
  • Health Insurance and HSA
  • 401(k)
  • Dental Insurance
  • Vision Insurance
  • Team activities
  • Hybrid work flexibility
  • On site gym
  • Strong and positive work culture in an exciting startup space