ZipRecruiter

Log In

1

Weekend Customer Success Jobs in Utah (NOW HIRING)

Outcode Software

Customer Success Manager

Draper, UT · On-site

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Simco Electronics

Customer Success Director

Draper, UT · On-site

The Director of Customer Success, West, is responsible for managing a team of Customer Success professionals driving customer satisfaction, retention and growth within a specific geographic area in ...

Opiniion

Customer Success Manager

Lehi, UT · On-site

As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client's success, satisfaction, retention, and growth within the dynamic tech industry. The ideal candidate ...

Kadence

Customer Success Manager

Salt Lake City, UT · On-site

S. to help our customers thrive and drive the long-term success of our platform. The ideal candidate will be relationship-driven, proactive, and passionate about ensuring customers see measurable ...

Weave

Customer Success Manager

Lehi, UT · On-site

Customer Success: Be a dedicated partner for your accounts, helping them solve challenges, reach goals, and get maximum value from our software. * Retention: Take the lead on keeping customers ...

eProductivity Software

Customer Success Manager

UT · Remote

Customer Success Manager Great people. Greater business impact. About CAI CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60K - $80K/yr

We're looking for Customer Success Managers who also believe that relationships matter and can help our customers make the most of our platform We are looking for Customer Success Managers who want ...

Revver

Customer Success Manager

Lehi, UT

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

AboutTime

Customer Success Representative

Payson, UT

What are the key priorities of a Client Success Representative A WorkMax Client Success Representative corresponds with existing customers, proactively reaches out to customers that could be at risk ...

AboutTime

Customer Success Representative

Payson, UT · On-site

What are the key priorities of a Client Success Representative A WorkMax Client Success Representative corresponds with existing customers, proactively reaches out to customers that could be at risk ...

Revver

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

Revver

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

next page

Showing results 1-20

All JobsCustomer Success JobsWeekend Customer Success JobsWeekend Customer Success Jobs in Utah

Weekend Customer Success information

What is the difference between Weekend Customer Success vs Weekend Customer Support?

AspectWeekend Customer SuccessWeekend Customer Support
Primary FocusBuilding long-term client relationships and ensuring customer successProviding technical assistance and resolving immediate customer issues
Required SkillsCommunication, relationship management, product knowledgeTroubleshooting, technical knowledge, problem-solving
Work EnvironmentProactive engagement, strategic planningReactive support, issue resolution
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Weekend Customer Success focuses on fostering ongoing relationships and ensuring clients achieve their goals, while Weekend Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

What are the most commonly searched types of Customer Success jobs in Utah? The most popular types of Customer Success jobs in Utah are:
What cities in Utah are hiring for Weekend Customer Success jobs? Cities in Utah with the most Weekend Customer Success job openings:
Weekend Customer Success jobs near you
Customer Success Manager

Customer Success Manager

Outcode Software

Draper, UT • On-site

Full-time

Re-posted 11 days ago

Job description

Customer Success Manager
Outcode Software
At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. If you're passionate about guiding clients through their journey and thrive in a dynamic, collaborative environment, we want you on our team.

Responsibilities:

Retention and Adoption (60%):

  • Become an expert in Outcode, guiding new clients and providing them with comprehensive support.
  • Assist clients in making adjustments to their accounts and educate them on how to navigate changes effectively.
  • Maintain detailed records of client interactions, notes, and next steps using CRM and ClickUp.
  • Develop a variety of content, including webinars, videos, training materials, and articles, to facilitate client understanding of complex concepts.
  • Proactively analyze client usage data and assess account health to identify areas for improvement.
  • Collaborate with internal teams to drive Outcode adoption and ensure clients derive maximum value from our solutions.
  • Communicate product updates and new service offerings to clients to enhance their experience.
  • Cultivate commercial relationships to promote Outcode utilization and drive business growth.
  • Act as a liaison between clients and the Outcode delivery team, effectively communicating client feedback and needs.
  • Foster cross-departmental collaboration with Sales, Product, and Marketing teams.
  • Identify and escalate issues as needed, demonstrating sound judgment in distinguishing between user errors, training deficiencies, and feature requests.
  • Conduct Executive Business Reviews with key decision-makers to assess client satisfaction and identify opportunities for improvement.
Growth (30%):

  • Utilize data insights and client interactions to identify growth opportunities and drive expansion for clients.
  • Collaborate closely with the Sales team to identify opportunities for upselling and cross-selling.
  • Introduce clients to new services and products to expand their utilization of Outcode offerings.
Customer Success Operations (10%):

  • Partner with Operations to prioritize process improvement projects aimed at enhancing team efficiency and customer satisfaction.
  • Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities.
  • Advocate for software utilization within the team, ensuring optimal usage of tools to streamline operations.
Ways to Win:

  • Experience as a Costumer Success Manager or client facing positions.
  • Interest in technology and/or software development.

If you're a proactive problem-solver with a passion for driving customer success, we'd love to hear from you. Join us in shaping the future of Outcode Software and empowering our clients to achieve their goals. Apply now!

E04JI80034mh406lsrh