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Customer Success Manager Jobs in Utah (NOW HIRING)

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Opiniion

Customer Success Manager

Lehi, UT · On-site

As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client's success, satisfaction, retention, and growth within the dynamic tech industry. The ideal candidate ...

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

New

Whistic

Customer Success Manager

Pleasant Grove, UT · On-site

Whistic, Inc Customer Success Manager Utah, Remote It's an exciting time at Whistic, and we're looking for a Customer Success Manager (CSM). This role is critical to ensuring our customers maximize ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60K - $80K/yr

We're looking for Customer Success Managers who also believe that relationships matter and can help our customers make the most of our platform We are looking for Customer Success Managers who want ...

Reed

Overview As a Customer Success Manager you will have a key strategic role within reed.co.uk. As a customer focussed individual you are motivated and engaged by providing service excellence to our ...

eProductivity Software

Customer Success Manager

UT · Remote

Customer Success Manager Great people. Greater business impact. About CAI CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with ...

Everpure

Customer Success Manager

Lehi, UT · On-site

$82K - $171K/yr

Customer Success Manager Lehi, Utah; Raleigh, North Carolina; Santa Clara, California We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here ...

New

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

Route

Customer Success Manager

Lehi, UT

The opportunity As a Customer Success Manager at Route, you will own a portfolio of strategic merchants and be responsible for driving revenue retention, growth, and long-term customer success. This ...

Everpure

Customer Success Manager

Lehi, UT · On-site

$82K - $171K/yr

THE ROLE As a Customer Success Manager (CSM) at Everpure , you will act as a trusted strategic advisor, driving value realization and adoption across our as-a-Service subscription portfolio-including ...

New

Kadince

Customer Success Manager

Ogden, UT · Remote

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Utah

Customer Success Manager information

See Utah salary details

$29.6K

$75.6K

$127.5K

How much do customer success manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for customer success manager in Utah is $75,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $90,100.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Utah? The most popular types of Customer Success jobs in Utah are:
What are popular job titles related to Customer Success Manager jobs in Utah? For Customer Success Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Utah look for? The top searched job categories for Customer Success Manager jobs in Utah are:
What cities in Utah are hiring for Customer Success Manager jobs? Cities in Utah with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Utah as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $75,619 per year, or $36.4 per hour.

Customer Success Manager

Outcode Software

Draper, UT

Full-time

Re-posted 28 days ago

Job description

Customer Success Manager
Outcode Software
At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. If you're passionate about guiding clients through their journey and thrive in a dynamic, collaborative environment, we want you on our team.

Responsibilities:

Retention and Adoption (60%):

  • Become an expert in Outcode, guiding new clients and providing them with comprehensive support.
  • Assist clients in making adjustments to their accounts and educate them on how to navigate changes effectively.
  • Maintain detailed records of client interactions, notes, and next steps using CRM and ClickUp.
  • Develop a variety of content, including webinars, videos, training materials, and articles, to facilitate client understanding of complex concepts.
  • Proactively analyze client usage data and assess account health to identify areas for improvement.
  • Collaborate with internal teams to drive Outcode adoption and ensure clients derive maximum value from our solutions.
  • Communicate product updates and new service offerings to clients to enhance their experience.
  • Cultivate commercial relationships to promote Outcode utilization and drive business growth.
  • Act as a liaison between clients and the Outcode delivery team, effectively communicating client feedback and needs.
  • Foster cross-departmental collaboration with Sales, Product, and Marketing teams.
  • Identify and escalate issues as needed, demonstrating sound judgment in distinguishing between user errors, training deficiencies, and feature requests.
  • Conduct Executive Business Reviews with key decision-makers to assess client satisfaction and identify opportunities for improvement.
Growth (30%):

  • Utilize data insights and client interactions to identify growth opportunities and drive expansion for clients.
  • Collaborate closely with the Sales team to identify opportunities for upselling and cross-selling.
  • Introduce clients to new services and products to expand their utilization of Outcode offerings.
Customer Success Operations (10%):

  • Partner with Operations to prioritize process improvement projects aimed at enhancing team efficiency and customer satisfaction.
  • Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities.
  • Advocate for software utilization within the team, ensuring optimal usage of tools to streamline operations.
Ways to Win:

  • Experience as a Costumer Success Manager or client facing positions.
  • Interest in technology and/or software development.

If you're a proactive problem-solver with a passion for driving customer success, we'd love to hear from you. Join us in shaping the future of Outcode Software and empowering our clients to achieve their goals. Apply now!

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