ZipRecruiter

Log In

1

Customer Success Operations Director Jobs Near Me

AssetWatch, Inc.

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

Collaborate with the Director of Customer Success to implement and evolve processes, playbooks, and ... success operations. * Actively participate in developing customer-facing resources and ...

Impact.com

Customer Success Director

Columbus, OH · Remote

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop ...

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$95K - $112K/yr

... operational challenges, and success metrics. * Create and execute customer Success Plans that ... Partner with Sales to identify and advance expansion opportunities, with direct accountability for ...

Better Talent

Customer Success Specialist

Columbus, OH · On-site

Reporting to the Operations Lead while working closely with the COO and Marketing team, you'll ... Self-directed with the ability to manage multiple communication channels while maintaining a high ...

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in ... customer operations * Comfortable communicating technical concepts to non-technical audiences

Path Robotics

Customer Success Manager

Columbus, OH

We are looking for an experienced Customer Success Manager with experience supporting customers in ... customer operations * Comfortable communicating technical concepts to non-technical audiences

EDB

Principal Customer Success Manager

Columbus, OH · On-site

You will develop, prioritize, and execute customer success plans to nurture and guide your ... Direct experience working with globally distributed and remote customer and internal teams

next page

Showing results 1-20

All JobsCustomer Success Operations Director JobsCustomer Success Operations Director Jobs Near Me

Customer Success Operations Director information

See salary details

$34K

$107.7K

$179.5K

How much do customer success operations director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success operations director in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.
What are popular job titles related to Customer Success Operations Director jobs? For Customer Success Operations Director jobs, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Director jobs look for? The top searched job categories for Customer Success Operations Director jobs are:
What cities are hiring for Customer Success Operations Director jobs? Cities with the most Customer Success Operations Director job openings:
What states have the most Customer Success Operations Director jobs? States with the most job openings for Customer Success Operations Director jobs include:
What are the most commonly searched types of Customer Success Operations jobs? The most popular types of Customer Success Operations jobs are:
Customer Success Operations Director jobs near you
A map of the United States highlighting the number of Customer Success Operations Director job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Customer Success Operations Director job openings in each state, with California having the most at 2 and Alaska the least at 0.

Customer Success (Operations) Manager

HHAeXchange

Columbus, OH • On-site

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

We are seeking a Customer Success (Operations) Manager to join our growing team. This position will require residing in or around Columbus, Ohio to support a Columbus client with frequent travel. 

This role will serve as the point person for designated HHAeXchange clients. The Customer Success (Operations) Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact.

The Customer Success (Operations) Manager will focus on retaining and growing customer relationships. They will be responsible for day to day execution, including coordination, delivery, tracking, incident response, and ensuring commitments are met. They will own SLAs, coordinate teams, drive resolutions, and track their work. 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties
  • Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational items, whether they are due to product challenges, gaps or changes withing the industry or local market.
  • Ensure client retention through delivery of exceptional service and support.
  • Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution.
  • Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape.
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals.
  • Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership.
  • Maintain weekly communication with assigned clients and document the health of clients in weekly status reporting and quarterly client reviews.
  • Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives.
  • Lead tailored product demonstrations to show the value of additional HHAeXchange solutions.
  • Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required.
  • Collaborate with the sales team to identify and grow opportunities within the market.
  • Address gaps in implementation, services, support and or/client needs.
  • Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc. 
Other Job Duties
  • Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
  • Travel 10-25%, including overnight travel
Required Education, Experience, Certifications and Skills
  • Bachelor's degree required
  • 3+ years of client service experience required
  • Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred
  • Experience with a partner ecosystem preferred
  • Excellent verbal, written, and interpersonal communication skills
  • Strong client relationship management skills with the ability to creatively solve problems to meet client needs
  • Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment
  • Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner
  • Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks
  • Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios
  • Proficiency in Salesforce and MS Office Suite
  • Negotiation skills at all management levels with a high measure of authority in critical situations.
  • Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders
  • Strong problem-solving and analytical skills
  • Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred
  • Passion for customer satisfaction with a great desire to succeed
The base salary range for this US-based, full-time, and exempt position is $100,000 - $120,000, not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
 
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
 
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply