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Customer Success Operations Director Jobs in Michigan

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... Your focus on operational excellence will contribute to creating an exceptional experience for ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... Your focus on operational excellence will contribute to creating an exceptional experience for ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... Your focus on operational excellence will contribute to creating an exceptional experience for ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

$65K - $70K/yr

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... Your focus on operational excellence will contribute to creating an exceptional experience for ...

Xylem

Operations Director

Holland, MI · On-site

Success requires a leader who is comfortable at both the strategic and tactical levels, and who ... strong customer experience and product quality. Operational and financial targets are achieved ...

Xylem

Operations Director

Holland, MI · On-site

Success requires a leader who is comfortable at both thestrategic and tactical levels, and who ... strong customer experience and product quality. Operational and financial targets are achieved ...

Aptar Group

Operations Director

Midland, MI · On-site

Director of Operations, Midland Reports to: VP General Manager, Elastomeric Flow Controls Location ... for our customers and their consumers. Our Culture At Aptar, our success is driven by the ...

Insperity

$150K - $160K/yr

... our global success, and we're committed to creating an environment where you can thrive ... reliability, and customer-focused solutions. At Neutrik Americas, we serve as a critical ...

Aptar Group

Operations Director

Midland, MI · On-site

Director of Operations, Midland Reports to: VP General Manager, Elastomeric Flow Controls Location ... for our customers and their consumers. Our Culture At Aptar, our success is driven by the ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

Trintech

Manager, Customer Success

Norway, MI · On-site

$90 - $130/hr

You'll coach and develop Customer Success Managers while partnering closely with Sales ... Establish clear team goals, KPIs, and operational rhythms, monitoring performance against customer ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

Redwire Defense Tech

Operations Director

Ann Arbor, MI · On-site

$130K - $217K/yr

... success. * Represent the company at industry conferences, trade shows, customer meetings, and other professional events to promote the organization's capabilities and strengthen industry ...

Redwire Defense Tech

Operations Director

Ann Arbor, MI · On-site

$130K - $217K/yr

... success. * Represent the company at industry conferences, trade shows, customer meetings, and other professional events to promote the organization's capabilities and strengthen industry ...

Redwire Defense Tech

Operations Director

Ann Arbor, MI · On-site

$130K - $217K/yr

... success. * Represent the company at industry conferences, trade shows, customer meetings, and other professional events to promote the organization's capabilities and strengthen industry ...

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Customer Success Operations Director information

What does a customer success operations director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success operations director?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a customer success operations director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are the most commonly searched types of Customer Success Operations jobs in Michigan?

The most popular types of Customer Success Operations jobs in Michigan are:

What are popular job titles related to Customer Success Operations Director jobs in Michigan?

For Customer Success Operations Director jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Director jobs in Michigan look for?

The top searched job categories for Customer Success Operations Director jobs in Michigan are:

What cities in Michigan are hiring for Customer Success Operations Director jobs?

Cities in Michigan with the most Customer Success Operations Director job openings:

Customer Success Operations Director jobs near you
Infographic showing various Customer Success Operations Director job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Success Specialist

Entyre

Detroit, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Who we are:
At Entyre Care, we believe family caregivers are heroes - and they deserve a system that treats them like it. Our mission is simple and urgent: help families care for their loved ones at home with dignity, stability, and the financial support they deserve.
We are rebuilding the long-term care experience from the ground up. That means delivering insanely great support at speed, eliminating friction for families, and operating with a level of ownership, compassion, and excellence that sets a new standard in the industry.
As one of the fastest-growing AFC providers in the country, we combine world-class clinical care with operational rigor and modern technology. Families trust us because we show up - fast, prepared, and on a mission to solve real problems. Caregivers count on us to advocate fiercely on their behalf. And state partners rely on our integrity, compliance discipline, and relentless execution.
If you want to join a team that moves with urgency, serves with heart, and refuses to settle for anything less than transformational outcomes for families, Entyre Care is the place to build your legacy.
You can learn more about us here https://entyrecare.com/
Position Overview:
We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights. Your focus on operational excellence will contribute to creating an exceptional experience for caregivers and their loved ones.
Why you'll love this work:
  • Meaningful Work: Leverage your expertise to support caregivers and ensure they have the resources and confidence to care for their loved ones at home.
  • Start-up Environment: Work in a growing startup where you can create an impact -and get compensated competitively for it.
  • Team Culture: Surround yourself with compassionate and ambitious peers who care deeply, demand excellence, and take initiative.
Key Responsibilities:
  • Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
  • Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
  • Reporting & Insights: Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making.
  • Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
  • Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
  • Administrative Support: Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems.
  • Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
  • Cross-Functional Collaboration: Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.
  • Role Model: Embody Entyre Care's mission, values, and culture, acting as a role model for the team.
Qualifications:
  • Experience in administrative support, customer success, sales, or operations roles.
  • Self-motivated and proactive in identifying and solving problems.
  • Strong organizational and multitasking skills with excellent attention to detail.
  • Excellent communication skills, both written and verbal.
  • Persistence in outreach with customers and building rapport.
  • A proactive approach to problem-solving and process improvement.
  • Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Familiarity with Medicaid/Medicare programs preferred but not required.
  • Bilingual - fluent in Spanish or Arabic in addition to English is preferred but not required.
What We Offer
  • 401(K), Health insurance, Life insurance, Dental insurance and Vision insurance.
  • Comprehensive PTO including 11 paid holidays, paid time off (PTO), and sick leave.
  • Employee Perks: Spending discounts via SmartSpend, financial coaching via SoFi, and pet insurance discounts for any furry friends!
How We Operate:
  • "Insanely Great" for Families - Delivered Now: Relentlessly solve caregiver needs with excellence and speed.
  • Speed is King - Ruthless Focus: Eliminate distractions and execute on critical objectives with urgency.
  • Raise the Bar: Demand A-player performance and continuous improvement from yourself and your team.
  • The Speed Algorithm: Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.
  • Act Like Owners - Bold Bets, Fast Action: Take initiative, make bold decisions, and move fast to drive results for families.

The Bottom Line:
This is a high-impact, operational leadership role at the heart of a mission-driven company. If you are energized by streamlining and continuously improving processes-and want to make a difference for millions of families-join us at Entyre Care.

Apply