ZipRecruiter

Log In

1

Customer Success Operations Manager Jobs in Michigan

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Trintech

Manager, Customer Success

Norway, MI · On-site

$90 - $130/hr

You'll coach and develop Customer Success Managers while partnering closely with Sales ... Establish clear team goals, KPIs, and operational rhythms, monitoring performance against customer ...

Swbc

Customer Success Manager

Grand Rapids, MI

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

Level Data Inc

Customer Success Manager

Kalamazoo, MI · On-site

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

... manufacturing operations. * Act as the first point of intake for customer issues and requests ... Partner with the Customer Success Program Manager to ensure customer-driven initiatives are ...

next page

Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Michigan

Customer Success Operations Manager information

See Michigan salary details

$38.8K

$107.8K

$118.1K

How much do customer success operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer success operations manager in Michigan is $107,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,800.00 and $116,800.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Customer Success Operations jobs in Michigan?

The most popular types of Customer Success Operations jobs in Michigan are:

What are popular job titles related to Customer Success Operations Manager jobs in Michigan?

For Customer Success Operations Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Michigan look for?

The top searched job categories for Customer Success Operations Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Success Operations Manager jobs?

Cities in Michigan with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $107,797 per year, or $51.8 per hour.

Customer Success Specialist

Entyre

Detroit, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Who we are:
At Entyre Care, we believe family caregivers are heroes - and they deserve a system that treats them like it. Our mission is simple and urgent: help families care for their loved ones at home with dignity, stability, and the financial support they deserve.
We are rebuilding the long-term care experience from the ground up. That means delivering insanely great support at speed, eliminating friction for families, and operating with a level of ownership, compassion, and excellence that sets a new standard in the industry.
As one of the fastest-growing AFC providers in the country, we combine world-class clinical care with operational rigor and modern technology. Families trust us because we show up - fast, prepared, and on a mission to solve real problems. Caregivers count on us to advocate fiercely on their behalf. And state partners rely on our integrity, compliance discipline, and relentless execution.
If you want to join a team that moves with urgency, serves with heart, and refuses to settle for anything less than transformational outcomes for families, Entyre Care is the place to build your legacy.
You can learn more about us here https://entyrecare.com/
Position Overview:
We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights. Your focus on operational excellence will contribute to creating an exceptional experience for caregivers and their loved ones.
Why you'll love this work:
  • Meaningful Work: Leverage your expertise to support caregivers and ensure they have the resources and confidence to care for their loved ones at home.
  • Start-up Environment: Work in a growing startup where you can create an impact -and get compensated competitively for it.
  • Team Culture: Surround yourself with compassionate and ambitious peers who care deeply, demand excellence, and take initiative.
Key Responsibilities:
  • Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
  • Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
  • Reporting & Insights: Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making.
  • Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
  • Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
  • Administrative Support: Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems.
  • Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
  • Cross-Functional Collaboration: Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.
  • Role Model: Embody Entyre Care's mission, values, and culture, acting as a role model for the team.
Qualifications:
  • Experience in administrative support, customer success, sales, or operations roles.
  • Self-motivated and proactive in identifying and solving problems.
  • Strong organizational and multitasking skills with excellent attention to detail.
  • Excellent communication skills, both written and verbal.
  • Persistence in outreach with customers and building rapport.
  • A proactive approach to problem-solving and process improvement.
  • Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Familiarity with Medicaid/Medicare programs preferred but not required.
  • Bilingual - fluent in Spanish or Arabic in addition to English is preferred but not required.
What We Offer
  • 401(K), Health insurance, Life insurance, Dental insurance and Vision insurance.
  • Comprehensive PTO including 11 paid holidays, paid time off (PTO), and sick leave.
  • Employee Perks: Spending discounts via SmartSpend, financial coaching via SoFi, and pet insurance discounts for any furry friends!
How We Operate:
  • "Insanely Great" for Families - Delivered Now: Relentlessly solve caregiver needs with excellence and speed.
  • Speed is King - Ruthless Focus: Eliminate distractions and execute on critical objectives with urgency.
  • Raise the Bar: Demand A-player performance and continuous improvement from yourself and your team.
  • The Speed Algorithm: Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.
  • Act Like Owners - Bold Bets, Fast Action: Take initiative, make bold decisions, and move fast to drive results for families.

The Bottom Line:
This is a high-impact, operational leadership role at the heart of a mission-driven company. If you are energized by streamlining and continuously improving processes-and want to make a difference for millions of families-join us at Entyre Care.

Apply