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Customer Success Operations Manager Jobs in Michigan

SCIOMETRIX INC

Customer Success Manager

Royal Oak, MI · On-site

$80K - $90K/yr

Vision insurance Customer Success Manager Location: Royal Oak, Michigan (Onsite) Experience: 5+ ... Partner with Sales, Customer Success, Operations, and Leadership to deliver exceptional customer ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Background in Customer Success operations, enablement, or strategic programs * Familiarity with CX ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

$65K - $70K/yr

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

SWIVEL

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

Clarivate

Customer Success Manager

Ann Arbor, MI · Hybrid

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...

Clarivate

Customer Success Manager

Ann Arbor, MI · On-site

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Experience in project management and ideally in customer success, customer service, or customer-facing operations * Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk ...

BS&A

Customer Success Manager

Bath, MI · On-site

We are seeking a proactive, customer-focused Customer Success Manager (CSM) to ensure our customers achieve success on our Cloud platform. This is a hands-on role requiring deep knowledge and ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Experience in project management and ideally in customer success, customer service, or customer-facing operations * Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Experience in project management and ideally in customer success, customer service, or customer-facing operations * Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk ...

BS&A Software

Customer Success Manager

Bath, MI · On-site

Customer Success Manager (Hybrid) Department:Customer Success Position Type:Full-Time Years of Experience:3+ Travel Requirements:~30% Company Overview: BS&A Software, a leading software organization ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Michigan

Customer Success Operations Manager information

See Michigan salary details

$38.8K

$107.8K

$118.1K

How much do customer success operations manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer success operations manager in Michigan is $107,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,800.00 and $116,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are the most commonly searched types of Customer Success Operations jobs in Michigan? The most popular types of Customer Success Operations jobs in Michigan are:
What are popular job titles related to Customer Success Operations Manager jobs in Michigan? For Customer Success Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Michigan look for? The top searched job categories for Customer Success Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Success Operations Manager jobs? Cities in Michigan with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Customer Success Manager

Customer Success Manager

SCIOMETRIX INC

Royal Oak, MI • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 13 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Customer Success Manager

Location: Royal Oak, Michigan (Onsite)
Experience: 5+ Years. 50% travel
Employment Type: Full-Time
About Sciometrix

At Sciometrix, our goal is to deliver the best-ever personalized care with utmost compassion enabling patients to lead healthier and happier lives. Our commitment to innovation in healthcare technology drives us to lead the way in Care Management, Digital Care Coordination, Value-Based Care, and Population Health. We envision a world where advanced technology and human compassion intersect seamlessly to deliver superior patient experiences and outcomes.
Our mission is to enhance the lives of patients by leveraging digital solutions that reduce hospital readmissions, improve health outcomes, and optimize the delivery of healthcare services. At the heart of our philosophy lies the belief that every patient deserves access to the highest quality of care, tailored to their individual needs. We strive to make this vision a reality by pioneering innovative solutions that prioritize patient well-being and provider efficiency. With Sciometrix, the future of healthcare is not just about treating illnesses; it's about empowering patients to live their best lives.
Job Summary

Sciometrix is seeking a proactive and customer-focused Customer Success Manager to build, strengthen, and manage long-term relationships with clients while supporting business growth and customer satisfaction. This role is responsible for client acquisition, account management, relationship building, retention strategies, and delivering exceptional customer experiences.
The ideal candidate will possess excellent communication and interpersonal skills, a consultative approach to client engagement, and the ability to work collaboratively across Sales, Customer Success, Operations, and Leadership teams. This role plays a critical part in ensuring customer satisfaction, driving account growth, and maintaining strong partnerships throughout the client lifecycle.
This is an onsite opportunity based in Royal Oak, Michigan.
What's in it for you?

Make a Meaningful Impact: Build lasting client relationships while supporting healthcare organizations that improve patient outcomes and care delivery.
Collaborative Work Environment: Partner with Sales, Customer Success, Operations, and Leadership to deliver exceptional customer experiences.
Career Growth Opportunities: Develop expertise in healthcare technology, client success, account management, and business development within a growing organization.
Work with Industry Leaders: Collaborate with healthcare providers, enterprise clients, and strategic partners across the healthcare ecosystem.
Comprehensive Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Wellness Programs
Competitive Compensation & Benefits:

  • Competitive Salary
  • Paid Time Off
  • Professional Development Opportunities
  • Employee Assistance Programs
  • Collaborative and Supportive Workplace
Inclusive Workplace: Join a diverse and innovative team where every employee is valued, respected, and empowered to succeed.
Responsibilities

1. Client Relationship Management

  • Build, develop, and maintain strong relationships with existing and prospective clients.
  • Serve as a trusted advisor and primary point of contact for assigned accounts.
  • Understand client needs and proactively identify opportunities to improve customer satisfaction.
  • Foster long-term partnerships through consistent engagement and personalized service.
2. Client Acquisition

  • Identify and engage prospective clients through networking, referrals, and business development initiatives.
  • Support the sales process by building relationships with potential customers and understanding their business needs.
  • Collaborate with Sales teams to convert prospects into long-term clients.
  • Participate in client presentations, meetings, and onboarding activities.
3. Account Management

  • Manage a portfolio of client accounts while ensuring high levels of customer satisfaction.
  • Coordinate with internal teams to ensure timely delivery of products and services.
  • Monitor account performance and identify opportunities for account growth.
  • Resolve client concerns efficiently while maintaining strong customer relationships.
4. Client Retention

  • Develop and implement client retention strategies to improve customer loyalty.
  • Conduct regular business reviews and customer check-ins.
  • Monitor customer feedback and satisfaction metrics.
  • Proactively address concerns to minimize churn and strengthen long-term partnerships.
5. Client Communication

  • Maintain regular communication with clients through meetings, calls, emails, and virtual sessions.
  • Provide updates on products, services, enhancements, and organizational initiatives.
  • Coordinate internal communication to ensure timely resolution of customer requests.
  • Deliver exceptional customer service across all client interactions.
6. Cross-Functional Collaboration

  • Partner with Sales, Customer Success, Operations, Marketing, and Leadership teams to deliver a seamless customer experience.
  • Communicate client feedback and market insights to internal stakeholders.
  • Support continuous improvement initiatives that enhance customer satisfaction and operational efficiency.
7. Performance & Reporting

  • Maintain accurate client records and account activities within CRM systems.
  • Track client engagement, retention, renewals, and satisfaction metrics.
  • Prepare account reports and relationship updates for leadership.
  • Monitor KPIs related to customer success and account growth.
Qualifications

Required

  • Bachelor's degree in Business Administration, Marketing, Communications, Healthcare Administration, or a related field.
  • 5+ years of experience in Customer Relationship Management, Account Management, Client Success, Business Development, or Customer Service.
  • Proven experience managing client relationships and driving customer retention.
  • Strong interpersonal, negotiation, and relationship-building skills.
  • Excellent verbal and written communication abilities.
  • Ability to manage multiple client accounts in a fast-paced environment.
  • Strong organizational, problem-solving, and time management skills.
  • Proficiency with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar tools.
  • Experience using Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).
Preferred Qualifications

  • Experience in Healthcare, HealthTech, Healthcare SaaS, or B2B services.
  • Experience supporting enterprise or strategic accounts.
  • Knowledge of customer lifecycle management and account growth strategies.
  • Familiarity with customer success metrics, retention strategies, and client engagement best practices.
  • Experience collaborating with cross-functional teams in a customer-centric environment.
Key Skills

  • Customer Relationship Management
  • Client Acquisition
  • Account Management
  • Client Retention
  • Customer Communication
  • Business Development
  • Customer Success
  • Stakeholder Management
  • Problem Solving
  • Negotiation
  • Relationship Building
  • CRM Management
  • Presentation Skills
  • Cross-functional Collaboration
  • Time Management
  • Strategic Thinking
Equal Opportunity

Sciometrix is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, disability, gender identity, veteran status, and more.