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Virtual Customer Success Manager Jobs in Michigan

Clarivate

Customer Success Manager

Ann Arbor, MI · Hybrid

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities * Collaborate closely with Sales, Product Development, and Customer Success ...

A2MAC1

Customer Success Manager

Detroit, MI

Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities * Collaborate closely with Sales, Product Development, and Customer Success ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities * Collaborate closely with Sales, Product Development, and Customer Success ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · Remote

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...

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Virtual Customer Success Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do virtual customer success manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for virtual customer success manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Virtual Customer Success Manager?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a Virtual Customer Success Manager job?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive in the Virtual Customer Success Manager position, and why are they important?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Michigan? For Virtual Customer Success Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Success Manager jobs in Michigan look for? The top searched job categories for Virtual Customer Success Manager jobs in Michigan are:
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Virtual Customer Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Streamline Healthcare Solutions

Kalamazoo, MI

$70K - $95K/yr

Full-time

Posted 16 days ago

Job description

Job Description:

About Streamline Healthcare Solutions:

Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.

Our mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation's premier behavioral health organizations using the latest web-based technology.

Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.

The salary range for this position is $70,000 - $95,000 per year DOE. Employment visa sponsorship is not available for this position.

Job Summary for the Customer Success Manager

Customer Success Managers are responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge, serve as an advocate and voice of the customer and coordinate across teams to ensure an exceptional customer experience.

Job Responsibilities for the Customer Success Manager

Manage multiple customer accounts:

Understand customer needs and priorities

Manage projects to ensure deliverables are met

Regular meetings to stay up to date with customer needs

Provide product and industry consultation

Facilitate timely access to resources needed

Facilitate sales of added functionality and modules to increase the customer's efficiency.

Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.

Maintain customer retention

Customer Satisfaction Rating of 85% or greater

Job Requirements for the Customer Success Manager

Bachelor's degree or higher in a related field.

Prior experience as a Customer Success Manager is desirable.

Experience in Project Management and Change Management

Leadership and Team Building Skills

Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.

Excellent interpersonal skills and effective written and oral communication skills.

Innovative

Critical thinking, problem solving abilities.

Willingness to travel up to 20%.

Willingness to work alternate schedules, as required.


Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.

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