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Virtual Customer Success Manager Jobs in Michigan

MDVIP LLC

Success Manager

Ann Arbor, MI · On-site

... customer success with a track record of exceeding performance targets. Success in this role is ... Execute a consistent cadence of in-person and virtual interactions tailored to practice performance ...

MDVIP

Success Manager

Ann Arbor, MI · On-site

... customer success with a track record of exceeding performance targets. Success in this role is ... Execute a consistent cadence of in-person and virtual interactions tailored to practice performance ...

MDVIP LLC

Success Manager

Ann Arbor, MI · On-site

... customer success with a track record of exceeding performance targets. Success in this role is ... Execute a consistent cadence of in-person and virtual interactions tailored to practice performance ...

Kendall Group

Customer Success Advocate

Portage, MI

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

The Kendall Group

Customer Success Advocate

Portage, MI · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

$65K - $70K/yr

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Michigan

Virtual Customer Success Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do virtual customer success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for virtual customer success manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Michigan? For Virtual Customer Success Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Success Manager jobs in Michigan look for? The top searched job categories for Virtual Customer Success Manager jobs in Michigan are:
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Virtual Customer Success Manager jobs near you

Senior Customer Success Manager - Market Access

Clarivate Analytics

Ann Arbor, MI • Remote

$94K - $118K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

We are hiring a Senior Customer Success Manager - Market Access to join our Life Sciences and Healthcare team at Clarivate in a US Remote role. In this position, you will lead customer relationships and program advancement to ensure retention, growth, and exceptional experiences for our Market Access customers. Leveraging deep industry expertise and proven customer success experience, you will serve as a trusted advisor while driving best practices, mentoring team members, and implementing process improvements.

This role is critical in supporting and stabilizing our most strategic Market Access customers while elevating overall customer outcomes and team capabilities. A Senior Customer Success Manager with deep Market Access expertise is needed to help support and grow our top customers subscribing to these products.

About You - experience, education, skills, and accomplishments

  • Bachelor's degree or equivalent relevant work experience

  • 7+ years of experience in a customer-facing role

  • 3+ years of experience working on or with Market Access or Commercial teams within the Healthcare or Life Sciences industry

It would be great if you also had...

  • Experience in a Business Development or account growth-oriented role

  • Strong understanding of Market Access, including its role in healthcare and the critical strategies and workflows used by pharmaceutical Market Access teams

  • Working knowledge of the US healthcare and payer landscape, including drug coverage, restrictions, and pharmaceutical or medical claims data

What will you be doing in this role?

  • Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success

  • Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery

  • Analyze customer needs and product usage to create and execute strategic success plans that drive adoption and value realization

  • Partner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvements

  • Identify and support growth opportunities within existing accounts that align customer needs with Clarivate solutions

  • Champion customer success best practices, mentor team members, and contribute to process improvements that enhance program effectiveness

Hours of Work

  • Full time, permanent

  • USbased remote role

  • Up to 25 percent travel to customer sites as needed

About the Team
You will join Clarivate's global Customer Success team supporting the Life Sciences and Healthcare business. The team partners closely with strategic pharmaceutical customers and collaborates across Sales, Product, and Operations to deliver exceptional customer experiences. You will report directly to the Director of Customer Success.

Compensation
The expected base salary for this position is $94,400 - $118,000 USD per year.This role is eligible for (incentive or bonus) earnings.Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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