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Evening Customer Success Manager Edtech Jobs in Michigan

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SUMMARY OF FUNCTIONS The Customer Success Manager will engage in daily proactive customer communication. Their responsibilities include managing tickets throughout their lifecycle - receiving ...

New

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Job Requisition ID # 26WD99167 Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This ...

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Evening Customer Success Manager Edtech information

What is the difference between Evening Customer Success Manager Edtech vs Evening Customer Support Specialist Edtech?

AspectEvening Customer Success Manager EdtechEvening Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, often with certifications in customer relationship managementTechnical support experience, often with certifications in product support or IT
Work EnvironmentProactively manages customer accounts, builds relationships, and ensures product adoptionProvides technical assistance, resolves user issues, and supports product usage
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and troubleshooting

While both roles serve edtech customers in the evening, the Customer Success Manager focuses on relationship building and product adoption, whereas the Customer Support Specialist handles technical issues and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Michigan?

The most popular types of Customer Success Manager Edtech jobs in Michigan are:

What are popular job titles related to Evening Customer Success Manager Edtech jobs in Michigan?

For Evening Customer Success Manager Edtech jobs in Michigan, the most frequently searched job titles are:

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The top searched job categories for Evening Customer Success Manager Edtech jobs in Michigan are:

What cities in Michigan are hiring for Evening Customer Success Manager Edtech jobs?

Cities in Michigan with the most Evening Customer Success Manager Edtech job openings:

Customer Success Manager

Level Data LLC

Kalamazoo, MI • On-site

$80K - $85K/yr

Full-time

Retirement, PTO

Re-posted 18 days ago


Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations
Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.
About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.
The Company is supported by a fully remote workforce.
Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:
  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:
  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?
  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.
Benefits
  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.