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Customer Success Program Manager Jobs in Michigan

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Trintech

Manager, Customer Success

Norway, MI · On-site

$90 - $130/hr

You'll coach and develop Customer Success Managers while partnering closely with Sales ... Oversee customer advocacy initiatives, including NPS and reference programs, using customer ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Lucrative Wellness Program *Based upon employee eligibility Additional Information: SWIVEL is a ...

Swbc

Customer Success Manager

Grand Rapids, MI

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Emerging Professionals and Mentor Program * Continuing education and career certifications

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Emerging Professionals and Mentor Program * Continuing education and career certifications

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Gosvt

Customer Success Manager

Brighton, MI · On-site

$55 - $75/hr

SUMMARY OF FUNCTIONS The Customer Success Manager will engage in daily proactive customer communication. Their responsibilities include managing tickets throughout their lifecycle - receiving ...

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Autodesk

Business Customer Success Manager

Novi, MI

$72K - $128K/yr

Job Requisition ID # 26WD99167 Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Michigan

Customer Success Program Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do customer success program manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success program manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Michigan?

For Customer Success Program Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Michigan look for?

The top searched job categories for Customer Success Program Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Success Program Manager jobs?

Cities in Michigan with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $72,398 per year, or $34.8 per hour.

Customer Success Manager

Realtime Robotics

Detroit, MI • On-site

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Job description

We're redefining how robots are deployed. Our platform enables users to simulate, test, and optimize entire robotic systems in parallel. By removing the barriers that have kept advanced robotics out of reach for all but the largest players, we're ushering in a new era of manufacturing-one where mass reshoring is not only viable, but inevitable.
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven initiatives, ensuring that requests, escalations, and strategic priorities are tracked, communicated, and delivered with excellence. You will act as a trusted partner to customers while driving alignment and accountability across Sales, Application Engineering, Product, Support, and other internal stakeholders.
Requirements
As a Customer Success Manager at Realtime Robotics, you are the customer's champion internally and their most trusted point of contact externally. You bring a strong understanding of manufacturing environments and simulation workflows, allowing you to engage customers in their technical language, understand requests in their proper context, and translate those needs clearly to Product, Support, and Engineering teams. You maintain a deep, always-current view of each account - knowing where customers stand, what they need, and what is in their way - and you are organized and proactive enough to keep everything moving. This is a role for someone who is as comfortable in a conversation about robotic workcell design as they are building a structured feedback summary for a product review.
What You'll Do
  • Maintain a comprehensive, real-time understanding of each assigned account - including active projects, open issues, workcell configurations, simulation workflows, and stakeholder priorities.
  • Serve as the internal voice of the customer, ensuring every team that touches an account has full context on the customer's technical environment, goals, and current state.
  • Build and sustain strong relationships with key stakeholders at automotive OEMs and Tier 1 suppliers, engaging credibly with engineers, simulation specialists, program managers, and executive sponsors alike.
  • Conduct regular customer touchpoints - check-ins, business reviews, and strategic discussions - to stay ahead of needs and clearly articulate the value Resolver delivers within their manufacturing operations.
  • Act as the first point of intake for customer issues and requests, assessing urgency and manufacturing or simulation impact before routing to the appropriate internal team.
  • Provide internal teams with structured, technically grounded customer context - including deployment specifics, workcell configuration, software version, prior history, and business impact
  • Monitor open support cases and escalations to ensure timely resolution; follow through until the customer confirms the issue is fully addressed.
  • Gather and synthesize customer feedback into structured, technically contextualized requests
  • Partner with the Customer Success Program Manager to ensure customer-driven initiatives are documented, prioritized, and tracked through to delivery.
  • Lead the onboarding process for new customers, ensuring a smooth transition from sales to active deployment of Resolver and other Realtime Robotics solutions.
  • Develop and deliver training content, documentation, and best practices tailored to each customer's technical environment, team structure, and simulation workflow.
  • Monitor customer health metrics and report on key metrics including adoption rates, satisfaction scores, issue resolution time, and retention.
  • Collaborate with account management to proactively identify opportunites for upselling or cross selling based on customer needs and expanding manufacturing use cases.

Required Qualifications:
  • Willingness to travel to customer sites to support key engagements, on-site reviews, and relationship-building activities.
  • 3-5+ years of experience in customer success, account management, or a related customer-facing role in a technical or industrial environment.
  • Strong understanding of manufacturing processes, robotic workcells, or simulation workflows - enough to engage customers in their technical language and interpret requests in context.
  • Technically savvy with a demonstrated ability to quickly learn and master new software tools, particularly in industrial automation
  • Highly organized, with the ability to maintain a clear, current picture of multiple accounts simultaneously and act decisively on that knowledge.
  • Proven ability to structure and communicate customer feedback in technically detailed, actionable formats for Product and Engineering audiences.
  • Experience working closely with technical support or engineering teams, providing customer context to accelerate and improve issue resolution.
  • Strong relationship management skills - able to build trust and credibility with both technical practitioners and senior stakeholders.
  • Excellent written and verbal communication skills, with the ability to adapt tone and depth for engineers, program managers, and executives.
  • Analytical and proactive - able to identify risks early, triage effectively, and drive resolution across teams without direct authority.
  • Proficiency with HubSpot or similar CRM tools for account tracking, health monitoring, and reporting.
  • Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.

Preferred Qualifications:
  • Degree or equivalent experience in Engineering, Business, or Manufacturing.
  • Hands-on experience with robotics simulation tools such as Siemens Process Simulate, Roboguide, or similar OLP and workcell design platforms.
  • Experience in the automotive industry in manufacturing, engineering, simulation, or digital transformation roles.
  • Knowledge of SaaS or cloud-based software deployment in industrial or manufacturing settings.
  • Experience coordinating with a program management or project delivery function.

Benefits
  • Competitive Healthcare Coverage
  • Unlimited PTO
  • Commuting Expenses Covered
  • Telecommunications Stipend
  • 401k Match
  • HSA Employer Contribution

Realtime Robotics, Inc. located at 27 Wormwood St Ste 110, Boston, MA 02210 is an equal opportunity employer. All candidates must be legally authorized to work in the United States now and in the future.

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