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Customer Success Program Manager Jobs (NOW HIRING)

Humankind

Customer Success Program Manager

The Customer Success Program Manager is responsible for leading key customer success programs, client implementations, and strategic initiatives that enhance customer outcomes and support ...

Genesys

Senior Customer Success Manager

Florida, NY · On-site +1

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Alongside program leadership, you will manage a small portfolio of accounts, applying best ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Alongside program leadership, you will manage a small portfolio of accounts, applying best ...

Clozd

Client Success Program Manager

Lehi, UT · On-site

Program Managers are responsible for designing and delivering successful win-loss analysis programs ... This role is somewhere between Customer Success and Consulting - it's more strategic & hands-on ...

NAMSA

Client Success Program Manager

Minneapolis, MN · On-site

$75K/yr

Provide best-in-class customer experiences. * Develop superior talent and deliver expertise ... Program/project management experience preferred PMP and CAPM certification preferred. Working ...

Samsara

Senior Program Manager - Customer Success Programs

$118K - $119K/yr

Lead Program Scoping, Planning and Execution: Partner with business stakeholders (Customer Success, Revenue and Customer Operations leaders, managers, and CSMs) to identify, scope, prioritize, plan ...

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Manage a portfolio of enterprise customer accounts participating in the Guided Success program. * Drive each customer's Adoption Plan together with their management, Tufin champions and stakeholders ...

Jobgether

... success programs. You will play a key role in strengthening customer partnerships and driving ... Accountabilities: The Customer Success Manager will be responsible for managing customer ...

Accela

Customer Success Operations Lead

Birmingham, AL · On-site

Partner with Customer Success Managers to improve customer engagement through automation and digital outreach. * Measure and optimize program effectiveness through reporting, analytics, and customer ...

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.

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Customer Success Program Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success program manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for customer success program manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
More about Customer Success Program Manager jobs
What cities are hiring for Customer Success Program Manager jobs? Cities with the most Customer Success Program Manager job openings:
What states have the most Customer Success Program Manager jobs? States with the most job openings for Customer Success Program Manager jobs include:
What job categories do people searching Customer Success Program Manager jobs look for? The top searched job categories for Customer Success Program Manager jobs are:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Program Manager

Humankind

Remote

Full-time

Posted 5 days ago

Job description

Humankind is on a mission.
We are transforming healthcare.
We are empowering individuals to put emotional health first.
Who we are.
We are on a mission to transform mental and emotional healthcare. Using data and "machine smarts" we find the people who need help before they crash into the system. We don't wait for things to get worse. Our unique approach combines both the heart of clinical care management and the science of machine learning to transform the health and wellbeing of large populations. From workplace pressures to financial challenges, marital struggles, and behavioral health issues, our teams deliver the kind of support that makes a measurable difference in the lives of the individuals and families we serve.
Why we need you.
We're growing and building a hand-picked team of positive, optimistic, empathetic rockstars. We are looking for passionate humans to join our multi-disciplinary team of professionals and inspire hope for "the other eleven" to live their best life. Let's do this.
Who you are.
You are passionate, open minded, and you make a daily difference in the lives of those around you. You are the person people ask for help, guidance, and direction. You are an optimist. You remove obstacles. And just like us, you wear your H.E.A.R.T. on your sleeve with Hope, Empathy, a preference for Action, a willingness to Raise the bar, and a belief that Trust is at the core of every meaningful relationship.
Job Summary:
The Customer Success Program Manager is responsible for leading key customer success programs, client implementations, and strategic initiatives that enhance customer outcomes and support organizational growth. This role serves as a central point of coordination across Customer Success, Operations, Analytics, Product, and external partners to ensure successful execution of customer-facing programs and onboarding initiatives.
The Customer Success Program Manager develops scalable processes, drives cross-functional alignment, monitors program performance, and supports continuous improvement across the customer lifecycle. As the organization grows, this role may also provide leadership and oversight to implementation and program support resources.
The ideal candidate is a proactive problem solver who can navigate ambiguity, leverage data to drive decision making, and collaborate effectively across teams to deliver meaningful business results and exceptional customer experiences.
What you'll do (Essential Job Functions)
Customer Success Program Management
  • Manage and execute customer success campaigns across all client accounts to drive adoption, engagement, satisfaction, and retention.
  • Develop and maintain processes that ensure consistent delivery of customer success initiatives.
  • Monitor program performance and recommend improvements based on client feedback, data, and business objectives.
  • Partner with Customer Success, Sales, Operations, and Product teams to align customer-facing activities and priorities.

Client Implementations
  • Lead and coordinate end-to-end new client implementation activities, ensuring a seamless onboarding experience.
  • Develop implementation plans, timelines, and communication strategies for clients and internal stakeholders.
  • Track project milestones and proactively identify risks, barriers, and dependencies.
  • Ensure successful transition from implementation to ongoing customer success management.

Documentation & Playbook Management
  • Create, maintain, and continuously improve customer success playbooks, standard operating procedures, templates, and client-facing documentation.
  • Establish documentation standards to promote consistency, scalability, and operational excellence.
  • Serve as the owner of customer success resources and knowledge management tools.

Project & Initiative Coordination
  • Lead special projects and strategic initiatives that support Customer Success goals, process improvement, and organizational growth.
  • Identify operational challenges and lead resolution efforts to improve efficiency and customer outcomes.
  • Coordinate cross-functional initiatives with the Analytics team to support reporting, customer insights, and program optimization.
  • Facilitate project meetings, track deliverables, and ensure accountability among stakeholders.

Data Analysis & Reporting
  • Analyze customer, adoption, and performance data to identify trends, opportunities, and risks.
  • Translate data into actionable insights and recommendations for leadership and customer-facing teams.
  • Collaborate with the Analytics team to develop reports, dashboards, and success metrics.
  • Monitor program effectiveness and communicate results to stakeholders.

Requirements
  • Bachelor's degree in Business, Marketing, Communications, Operations, or a related field, or equivalent experience.
  • 3-5+ years of experience in Customer Success, Program Management, Project Management, Client Services, or a related role.
  • Health care or related field experience.
  • Demonstrated experience managing multiple projects and priorities simultaneously.
  • Experience coordinating cross-functional initiatives and working with diverse stakeholder groups.
  • Proficiency with CRM platforms, project management tools, and reporting systems.
  • Strong analytical and problem-solving capabilities.

This role is a great fit if you are...
  • Passionate about improving lives and believe in the greater good.
  • Tenacious and persistent, bringing creative solutions to tough challenges.
  • Accountable and collaborative. Working remotely, you will work independently, but you'll never be or feel alone.
  • Proactive, and able to take ownership of key tasks, and keep in regular communication with your team.
  • Not afraid to have tough conversations or make recommendations.
  • Thorough, detail-oriented, and committed to getting the job done.
  • Efficient and able to move through a to-do list, effectively prioritizing the triage of competing demands.
  • Growth-oriented, thriving on constructive feedback, which you view as an opportunity to polish skills.
  • Open-minded, non-judgmental, compassionate, flexible, and have good humor.
  • Someone who thrives in a fast-paced and evolving environment. We move quickly to optimize tools and protocols based on data.
  • Open to learning new techniques and tools and viewing them as an opportunity to make your work easier and more impactful.
  • Reside in AR, AZ, CO, DE, FL, GA, IL, KY, LA, MA, MD, MN, MO, NC, NE, NH, NJ, NV, OH, OR, SC, TN, TX, VA, WA, or WI.

Please Note: Remote employees must comply with our Remote Work and Private Workspace Policy. Specifically, the following key requirements:
  • Appropriate network quality and internet speed necessary to perform the job remotely.
  • A hard-wired internet connection (Satellite, wireless or cellular internet is not supported.)
  • A Separate room with a door (or private space if you live alone)
  • Use of Company authorized Laptop.

Please Note: Humankind does not offer sponsorship of employment visas of any kind.
(EEO)
Humankind is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Humankind is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Humankind are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Humankind will not tolerate discrimination or harassment based on any of these characteristics.
(ADA)
All applicants are required to be able to perform the essential functions of the position, with or without reasonable accommodations.
(CA)
California residents have rights under the California Privacy Rights Act (CPRA). Click here to learn more about how your personal information may be collected, used or disclosed.

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