... Program Manager to lead and coordinate delivery of our Counter-Unmanned Aircraft Systems technologies to United States federal government customers. This individual will oversee lifecycle management ...
... Program Manager to lead and coordinate delivery of our Counter-Unmanned Aircraft Systems technologies to United States federal government customers. This individual will oversee lifecycle management ...
Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Alongside program leadership, you will manage a small portfolio of accounts, applying best ...
Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Alongside program leadership, you will manage a small portfolio of accounts, applying best ...
Senior Customer Success Manager
Florida, NY · On-site +1
Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Alongside program leadership, you will manage a small portfolio of accounts, applying best ...
Senior Customer Success Manager
Florida, NY · On-site +1
Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Alongside program leadership, you will manage a small portfolio of accounts, applying best ...
Program Managers are responsible for designing and delivering successful win-loss analysis programs ... This role is somewhere between Customer Success and Consulting - it's more strategic & hands-on ...
Program Managers are responsible for designing and delivering successful win-loss analysis programs ... This role is somewhere between Customer Success and Consulting - it's more strategic & hands-on ...
The Manager, Customer Success directly defines, manages and delivers on a Customer Success program ... This program strategy should encompass the activities, resources, and relationships necessary to ...
The Manager, Customer Success directly defines, manages and delivers on a Customer Success program ... This program strategy should encompass the activities, resources, and relationships necessary to ...
The Manager, Customer Success directly defines, manages and delivers on a Customer Success program ... This program strategy should encompass the activities, resources, and relationships necessary to ...
The Manager, Customer Success directly defines, manages and delivers on a Customer Success program ... This program strategy should encompass the activities, resources, and relationships necessary to ...
This program strategy encompasses the activities, resources, and relationships necessary to ... The Customer Success Manager uses their immense expertise in the Company's platform and products as ...
This program strategy encompasses the activities, resources, and relationships necessary to ... The Customer Success Manager uses their immense expertise in the Company's platform and products as ...
Provide best-in-class customer experiences. * Develop superior talent and deliver expertise ... Program/project management experience preferred PMP and CAPM certification preferred. Working ...
Provide best-in-class customer experiences. * Develop superior talent and deliver expertise ... Program/project management experience preferred PMP and CAPM certification preferred. Working ...
Manager, Customer Success
$137K - $147K/yr
Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success ... Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ...
Quick apply
Manager, Customer Success
$137K - $147K/yr
Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success ... Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ...
The CSM will work closely with federal program stakeholders, security/compliance teams, and our ... Customer Success, Program Management, or Federal Account Management Experience working with U.S ...
The CSM will work closely with federal program stakeholders, security/compliance teams, and our ... Customer Success, Program Management, or Federal Account Management Experience working with U.S ...
Program Managers are responsible for designing and delivering successful win-loss analysis programs ... This role is somewhere between Customer Success and Consulting - it's more strategic & hands-on ...
New
Program Managers are responsible for designing and delivering successful win-loss analysis programs ... This role is somewhere between Customer Success and Consulting - it's more strategic & hands-on ...
New
The CSM will work closely with federal program stakeholders, security/compliance teams, and our ... in Customer Success, Program Management, or Federal Account Management • Experience working with ...
The CSM will work closely with federal program stakeholders, security/compliance teams, and our ... in Customer Success, Program Management, or Federal Account Management • Experience working with ...
Sr. Enablement Program Manager, Customer Success
San Francisco, CA · On-site
$146K - $235K/yr
What you'll do As a Sr. Enablement Program Manager for Customer Success, you will lead the strategic design and global execution of foundational and continuous learning programs for our adoption and ...
Sr. Enablement Program Manager, Customer Success
San Francisco, CA · On-site
$146K - $235K/yr
What you'll do As a Sr. Enablement Program Manager for Customer Success, you will lead the strategic design and global execution of foundational and continuous learning programs for our adoption and ...
Customer Success Manager
New York, NY · Remote
As a Customer Success Manager at Whip Media, you'll be a vital partner to our diverse portfolio of ... Experience in delivering technical training and onboarding programs. * Experience working with SaaS ...
Quick apply
Customer Success Manager
New York, NY · Remote
As a Customer Success Manager at Whip Media, you'll be a vital partner to our diverse portfolio of ... Experience in delivering technical training and onboarding programs. * Experience working with SaaS ...
This program strategy encompasses the activities, resources, and relationships necessary to ... The Customer Success Manager acts as a mentor and assists the Customer Enablement team with ...
This program strategy encompasses the activities, resources, and relationships necessary to ... The Customer Success Manager acts as a mentor and assists the Customer Enablement team with ...
Customer Success Manager
San Jose, CA · Hybrid
Lead program reviews, governance meetings, and executive business reviews to ensure alignment on goals, risks, landmarks, and success metrics. * Own customer success plans, program dashboards, and ...
Customer Success Manager
San Jose, CA · Hybrid
Lead program reviews, governance meetings, and executive business reviews to ensure alignment on goals, risks, landmarks, and success metrics. * Own customer success plans, program dashboards, and ...
We expect our next Director, Customer Success Manager to exhibit each of these characteristics ... Experience leading high-priority customer initiatives or programs with executive visibility and ...
We expect our next Director, Customer Success Manager to exhibit each of these characteristics ... Experience leading high-priority customer initiatives or programs with executive visibility and ...
Customer Success Manager
Washington, DC · On-site
Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.
Customer Success Manager
Washington, DC · On-site
Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.
Technical Customer Success Manager
Los Angeles, CA · Remote
$155K - $200K/yr
Contribute to the evolution of Gruntwork's customer success programs, including onboarding ... Project Management Skills : Ability to define requirements to either improve internal success SOPs ...
Quick apply
Technical Customer Success Manager
Los Angeles, CA · Remote
$155K - $200K/yr
Contribute to the evolution of Gruntwork's customer success programs, including onboarding ... Project Management Skills : Ability to define requirements to either improve internal success SOPs ...
Customer Success Manager
New York, NY · On-site
About the Role DOSS is seeking a curious, proactive, and technically-leaning Customer Success ... program management, product, etc.) * Experience working with enterprise or mid-market SaaS ...
Customer Success Manager
New York, NY · On-site
About the Role DOSS is seeking a curious, proactive, and technically-leaning Customer Success ... program management, product, etc.) * Experience working with enterprise or mid-market SaaS ...
Customer Success Program Manager information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do customer success program manager jobs pay per year?
As of Jul 15, 2026, the average yearly pay for customer success program manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What is a Customer Success Program Manager?
A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.
What is the difference between Customer Success Program Manager vs Customer Success Manager?
| Aspect | Customer Success Program Manager | Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retention | Builds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs |
| Required Skills | Program management, strategic planning, cross-functional collaboration | Customer relationship management, communication, problem-solving |
| Work Environment | Typically in a team managing multiple accounts or programs within SaaS or tech companies | Direct interaction with clients, often in customer-facing roles within similar industries |
The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.
What does a customer success program manager do?
A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.
What is a typical CSM salary?
A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.
Is being a CSM stressful?
Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.
Will AI replace CSM?
AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.
What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?
To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.
How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?
Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
More about Customer Success Program Manager jobs
What cities are hiring for Customer Success Program Manager jobs? Cities with the most Customer Success Program Manager job openings:
What states have the most Customer Success Program Manager jobs? States with the most job openings for Customer Success Program Manager jobs include:
What job categories do people searching Customer Success Program Manager jobs look for? The top searched job categories for Customer Success Program Manager jobs are:
Full-time
Posted 4 days ago
Job description
Join D-Fend Solutions - where technology meets purpose.
As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team - including veterans of elite military tech units - pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide.
If you're passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment - we'd love to have you on board.
Become a D-Fender. Shape the future of airspace security.
Overview
D-Fend Solutions is seeking a skilled and detail-oriented Program Manager to lead and coordinate delivery of our Counter-Unmanned Aircraft Systems technologies to United States federal government customers. This individual will oversee lifecycle management, cybersecurity coordination, configuration control, and warranty tracking for fielded systems supporting national security missions. While this position does not require hands-on software engineering or direct system scanning, the successful candidate must be able to manage technical staff and government reporting requirements while ensuring timely delivery of all program milestones.
The ideal candidate will have previous experience working with or supporting a federal government agency-particularly those involved in homeland security, border protection, defense, or law enforcement-and will understand the expectations around system compliance, structured reporting, and secure deployment practices. The ideal candidate will have experience in managing contracts such as IDIQs, and generating proposals and task orders. Travel will be required, and not expected to exceed 30-40%.
This is an in-office
Key Responsibilities:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team - including veterans of elite military tech units - pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide.
If you're passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment - we'd love to have you on board.
Become a D-Fender. Shape the future of airspace security.
Overview
D-Fend Solutions is seeking a skilled and detail-oriented Program Manager to lead and coordinate delivery of our Counter-Unmanned Aircraft Systems technologies to United States federal government customers. This individual will oversee lifecycle management, cybersecurity coordination, configuration control, and warranty tracking for fielded systems supporting national security missions. While this position does not require hands-on software engineering or direct system scanning, the successful candidate must be able to manage technical staff and government reporting requirements while ensuring timely delivery of all program milestones.
The ideal candidate will have previous experience working with or supporting a federal government agency-particularly those involved in homeland security, border protection, defense, or law enforcement-and will understand the expectations around system compliance, structured reporting, and secure deployment practices. The ideal candidate will have experience in managing contracts such as IDIQs, and generating proposals and task orders. Travel will be required, and not expected to exceed 30-40%.
This is an in-office
Key Responsibilities:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.