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Customer Success Program Manager Jobs (NOW HIRING)

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success ... Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ...

Verint

Sr. Manager, Value and CS Programs

This is a builder role requiring strong program management skills, comfort operating in ambiguity, and the ability to scale impact across a Customer Success organization. Principal Duties and ...

Brex

Scaled Customer Success Manager

Seattle, WA · On-site

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...

FRONTSTEPS

Customer Success Manager

Denver, CO · On-site

$59K - $70K/yr

POSITION OVERVIEW FRONTSTEPS is elevating our Customer Success program, and we're looking for a ... Develop and document repeatable processes for account management and success planning that drive ...

Semperis

Customer Success Manager, Scale

Dallas, TX · On-site

You will help scale our success programs for our growing segment of Scale SMB customers. You will play a key role in building and managing our scale and digital customer success programs for our ...

Branch

Customer Success Operations Manager

Key Responsibilities Scaled Customer Success Program Design * Design and operationalize the tech-touch Customer Success strategy for ~1,000 non-managed accounts * Develop segmentation models based on ...

AppFolio

Manager, Customer Success

San Diego, CA

$104K - $130K/yr

Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing ... Customer Success, Account Management, and/or Sales team. * Demonstrated ability to develop team ...

ROLLER

Scaled Customer Success Manager

Austin, TX · On-site

As a Scaled CSM , you will manage a broad portfolio of customers, ensuring their success through a ... Program Development & AI: * Refine scalable customer success programs, leveraging automation and ...

ROLLER

Scaled Customer Success Manager

Austin, TX

As a Scaled CSM , you will manage a broad portfolio of customers, ensuring their success through a ... Program Development & AI: * Refine scalable customer success programs, leveraging automation and ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.

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Customer Success Program Manager information

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$32.5K

$83.1K

$140K

How much do customer success program manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for customer success program manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

More about Customer Success Program Manager jobs
What cities are hiring for Customer Success Program Manager jobs? Cities with the most Customer Success Program Manager job openings:
What states have the most Customer Success Program Manager jobs? States with the most job openings for Customer Success Program Manager jobs include:
What job categories do people searching Customer Success Program Manager jobs look for? The top searched job categories for Customer Success Program Manager jobs are:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in the United States as of May 2026, with employment types broken down into 66% Full Time, 33% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Bloom Equity Partners

Dallas, TX • Remote

Other

Posted 3 days ago

Job description

Customer Success Manager 

Location: US, or Canada (Remote) 

Department: Customer Success 

Reports To: VP of Customer Success / Chief Operating Officer 

About Soutron Global 

Soutron Global is an internationally recognized provider of cloud-based, scalable information management systems for corporate archives, libraries, information/knowledge hubs, and museums. Since 1989, we have been the longest-serving supplier of library and information management software in the UK market, with an expanding presence in North America, Europe, and Asia. 

Our mission is to help organizations transform how they manage, access, and preserve their most valuable information assets. As we continue our global expansion across multiple product lines, we are seeking a Customer Success Manager who combines deep B2B SaaS Customer Success expertise with the operational rigor to scale a best-in-class, tiered post-sales program. 

Role Overview 

The Customer Success Manager will lead the continuous improvement of the people, process, and technology that power Soutron Global's post-sales customer experience. This is a player-coach role: the leader will personally own a strategic book of business while operationalizing a tiered Customer Success model that spans a low-touch / high-engagement program for SMB customers and a high-touch / high-engagement program for enterprise and government customers. The CSM will be the architect of our renewals, expansion, churn-mitigation, and cross-sell / upsell motions across a multi-product portfolio, while serving as the data-driven voice of the customer to Sales, Product, and Marketing. They will build, mentor, and scale the team, and operationalize our Customer Success tech stack (Gong, HubSpot, Maxio, Confluence, JIRA) to drive measurable improvements in gross retention, net retention, and renewals pipeline health. 

Key Responsibilities 

Customer Success Program Leadership 

  • Own the continuous improvement of people, process, and technology to deliver a best-in-class Customer Success program across the global customer base. 

  • Design, operationalize, and continuously refine a tiered engagement model: low-touch / high-engagement for SMB and high-touch / high-engagement for enterprise and government customers. 

  • Define and instrument a customer health framework that combines product usage, sentiment, support, and commercial signals to drive proactive intervention. 

  • Serve as a player-coach by personally owning a strategic book of business while leading and developing the broader CS team. 

Renewals, Retention & Commercial Motions 

  • Develop, document, and drive adoption of playbooks for renewals, expansion, churn mitigation, and at-risk recovery across all customer segments. 

  • Build and maintain a predictable renewals pipeline with rigorous forecasting, risk scoring, and stage-gate discipline. 

  • Partner with Sales on cross-sell and upsell motions across our multi-product portfolio, ensuring CS surfaces qualified expansion opportunities and supports complex multi-product land-and-expand strategies. 

  • Drive measurable improvements in Gross Revenue Retention (GRR), Net Revenue Retention (NRR), logo retention, and time-to-value. 

Technology, Data & Operations 

  • Operationalize and continuously optimize the Customer Success tech stack, including Gong, HubSpot, Maxio, Confluence, and JIRA. 

  • Evaluate, recommend, and implement best-in-class additions to the CS tech stack (e.g., dedicated CS platforms, digital engagement tooling, AI/agentic workflows). 

  • Define and own the KPI framework that drives renewals pipeline, GRR/NRR, adoption, expansion, NPS/CSAT, and CS team productivity. 

  • Build dashboards and reporting cadences that provide leadership and the Board with a clear, data-driven view of customer health and commercial outcomes. 

Team Leadership & Development 

  • Recruit, develop, mentor, and retain a high-performing global Customer Success team across SMB, enterprise, and government segments. 

  • Build career paths, performance frameworks, and enablement programs that grow CS talent at scale. 

  • Foster a culture of accountability, customer obsession, collaboration, and continuous improvement. 

Cross-Functional Collaboration & Voice of the Customer 

  • Act as the data-driven voice of the customer to Sales, Product, Marketing, and Engineering, translating insights into roadmap, GTM, and lifecycle programs. 

  • Partner with Sales leadership on segmentation, joint account planning, handoffs, and shared revenue accountability. 

  • Partner with Product on adoption, feature feedback, beta programs, and customer advisory boards. 

  • Partner with Marketing on customer references, case studies, advocacy, and lifecycle communications. 

M&A and Portfolio Integration 

  • Where applicable, lead the integration of acquired businesses, customer bases, and product lines into the unified Customer Success program. 

  • Harmonize playbooks, tooling, segmentation, and KPIs across legacy and acquired portfolios to deliver a single, coherent customer experience. 

Qualifications 

Education & Background: 

  • Bachelor's degree required; or relevant advanced degree a plus. 

  • 7+ years of progressive experience in B2B SaaS Customer Success, with at least 3+ years in a leadership / player-coach capacity. 

  • Demonstrated success operating across both SMB (low-touch / high-engagement) and enterprise / government (high-touch / high-engagement) segments. 

Functional & Commercial Expertise: 

  • Proven track record building and operationalizing tiered Customer Success programs at scale. 

  • Hands-on experience developing and executing playbooks for renewals, expansion, churn mitigation, and cross-sell / upsell in a multi-product environment. 

  • Strong commercial acumen with direct accountability for renewals pipeline, GRR, and NRR. 

  • Experience integrating acquired businesses and product lines into a unified Customer Success program is a strong plus. 

Technology & Data Fluency: 

  • Hands-on experience implementing and optimizing best-in-class CS tech stacks; working knowledge of Gong, HubSpot, Maxio, Confluence, and JIRA strongly preferred. 

  • Strong data fluency: comfortable defining KPIs, building dashboards, and using data to drive decisions and team performance. 

  • Familiarity with modern AI / automation approaches to scaling CS operations is a plus. 

Leadership & Communication: 

  • Demonstrated ability to recruit, develop, mentor, and retain high-performing Customer Success teams. 

  • Excellent stakeholder management and executive communication skills across customers, peers, and the leadership team. 

  • Strong cross-functional collaboration skills with Sales, Product, Marketing, and Engineering. 

Why Join Soutron Global? 

  • Be part of a company with 35+ years of industry leadership in library and information management software. 

  • Shape and scale a best-in-class Customer Success program serving prestigious customers including law firms, corporations, government agencies, and cultural institutions. 

  • Build the playbooks, frameworks, and tech stack that will define the next phase of our global growth. 

  • Work alongside an exceptional leadership team backed by experienced private equity partners committed to scaling the business globally and through M&A.

Apply