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Customer Success Program Manager Jobs (NOW HIRING)

Genesys

Senior Customer Success Manager

Virginia, IL · On-site

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Alongside program leadership, you will manage a small portfolio of accounts, applying best ...

Genesys

Senior Customer Success Manager

Concord, NC · On-site

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Alongside program leadership, you will manage a small portfolio of accounts, applying best ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Alongside program leadership, you will manage a small portfolio of accounts, applying best ...

NAMSA

Client Success Program Manager

Saint Paul, MN · On-site

$66K/yr

Provide best-in-class customer experiences. * Develop superior talent and deliver expertise ... Program/project management experience preferred PMP and CAPM certification preferred. Working ...

Collaboration LLC

Customer Success Manager

Customer Success Manager We're looking for a proactive, relationship-driven full-time Customer ... Program & Project Management * Lead onboarding and implementation of new innovation platforms for ...

New

Layer Health

Customer Success Manager

Manhattan, NY · On-site

$140K - $160K/yr

Help build internal processes and playbooks as we scale the function What you'll need: * 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing ...

Anthropic

Customer Success Programs Manager

Seattle, WA · On-site

Customer Success Programs Manager Boston, MA; New York City, NY; San Francisco, CA; Seattle, WA ... Instrument every program with consumption, product telemetry, and qualitative signals. Know which ...

Dealpath

Manager, Customer Success

Manhattan, NY · On-site

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success ... Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ...

1Kosmos

Customer Success Manager - Federal

The CSM will work closely with federal program stakeholders, security/compliance teams, and our ... in Customer Success, Program Management, or Federal Account Management • Experience working with ...

Collaboration LLC

Customer Success Manager

Program & Project Management * Lead onboarding and implementation of new innovation platforms for ... Translate customer goals into actionable use cases and measurable success criteria. * Support ...

New

Anthropic

Customer Success Programs Manager

Boston, MA · On-site

As a Success Programs Manager , you'll own a portfolio of those programs and flex across whatever ... Instrument every program with consumption, product telemetry, and qualitative signals. Know which ...

Anthropic

Customer Success Programs Manager

Boston, MA · On-site

As a Success Programs Manager , you'll own a portfolio of those programs and flex across whatever ... Instrument every program with consumption, product telemetry, and qualitative signals. Know which ...

Whip Media

Customer Success Manager

Manhattan, NY · On-site

As a Customer Success Manager at Whip Media, you'll be a vital partner to our diverse portfolio of ... Experience in delivering technical training and onboarding programs. * Experience working with SaaS ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Ensure the Customer Success program is fully executed with precision, including onboarding ... Escalate and manage complex customer issues with urgency and ownership. What you will bring * 7+ ...

Vitl

Customer Success Manager

Nashville, TN · On-site

Contribute to the development of scalable customer success programs and outreach campaigns * Share ... Efficient management of a large portfolio through scalable engagement strategies What You Bring * 2 ...

New

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All JobsCustomer Success Program Manager Jobs

Customer Success Program Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success program manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer success program manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
More about Customer Success Program Manager jobs
What cities are hiring for Customer Success Program Manager jobs? Cities with the most Customer Success Program Manager job openings:
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What job categories do people searching Customer Success Program Manager jobs look for? The top searched job categories for Customer Success Program Manager jobs are:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

Genesys

Virginia, IL • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Customer Success Manager
United States

Role Overview:
Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across the organization. This role is designed for someone who thrives at the intersection of strategy, data, and execution, owning key initiatives that influence how Customer Success operates at scale while maintaining direct engagement with a focused set of customers.

At Genesys, we are transforming the customer experience landscape through empathy, AI innovation, and global impact. In this role, you will take ownership of critical Customer Success programs, ensuring they are data-driven, measurable, and consistently executed across teams. You will partner closely with leadership to operationalize strategic initiatives, bringing structure, clarity, and insight into how customer outcomes are achieved and scaled.

Alongside program leadership, you will manage a small portfolio of accounts, applying best practices and insights from your program work to drive meaningful customer outcomes. This position offers strong visibility and the opportunity to influence both customer-level success and organization-wide performance.

Key Responsibilities:

  • Lead and operationalize Customer Success programs, including adoption campaigns, customer engagement initiatives, and product enablement efforts across the organization
  • Analyze program performance and customer data to identify trends, risks, and opportunities, driving continuous improvement and measurable impact
  • Establish and standardize success metrics, definitions, and reporting to ensure consistency and accountability across the Customer Success team
  • Partner with leadership to execute strategic initiatives such as GPR activities, Copilot programs, and CS-sourced opportunity tracking
  • Act as a central resource for program governance, ensuring alignment, execution consistency, and visibility into outcomes across teams
  • Influence cross-functional stakeholders to adopt best practices and align on program execution and data integrity
  • Support enablement efforts by translating insights into scalable processes, tools, and recommendations for the broader organization
  • Manage a focused portfolio of 3 to 4 medium-touch customer accounts, driving adoption, retention, and value realization
  • Build trusted relationships with customer stakeholders to support long-term success and platform adoption
  • Align closely with Professional Services and Sales teams to ensure coordinated execution and opportunity alignment

Required Qualifications:

  • 5 to 8 or more years of experience in Customer Success, Program Management, or related SaaS roles
  • Strong analytical background with experience interpreting data and driving insights from customer and program metrics
  • Experience leading or supporting cross-functional programs, initiatives, or operational improvements
  • Proven ability to influence without direct authority and drive alignment across teams
  • Experience managing customer relationships within a SaaS or cloud-based environment
  • Proficiency with tools such as Salesforce, Gainsight, and Excel or similar data analysis platforms
  • Ability to balance program ownership with customer-facing responsibilities
  • Strong communication skills with the ability to present insights to both peers and leadership

Preferred Qualifications:

  • Experience with data visualization tools such as Tableau
  • Background in Customer Success operations, enablement, or strategic programs
  • Familiarity with CX, CCaaS, or enterprise SaaS platforms
  • Experience aligning Customer Success with Professional Services and revenue teams
  • Demonstrated ability to scale processes and improve performance through data-driven initiatives

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$104,000.00 - $183,000.00

Benefits:

  • Medical, Dental, and Vision Insurance.

  • Telehealth coverage

  • Flexible work schedules and work from home opportunities

  • Development and career growth opportunities

  • Open Time Off in addition to 10 paid holidays

  • 401(k) matching program

  • Adoption Assistance

  • Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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