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Customer Success Program Manager Jobs in Tennessee

Supermicro

Sr. Sales Manager- Customer Success

Memphis, TN · On-site

$115K - $140K/yr

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the ...

Brenntag

Customer Success Manager

Chattanooga, TN · On-site

Your Role The Regional Customer Success Manager is responsible for managing a team of Customer ... Experience working on transformational programs or Change Management initiatives * Graduate degree ...

Brenntag

Customer Success Manager

Midway, TN · On-site

Your Role The Regional Customer Success Manager is responsible for managing a team of Customer ... Experience working on transformational programs or Change Management initiatives * Graduate degree ...

VEHLO

Customer Success Manager

Knoxville, TN · On-site

Customer Success Manager About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair industry ...

Smartwyre

Customer Success Manager

Memphis, TN · On-site +1

About the role As a Customer Success Manager, you'll be a member of our Customer Success team working directly with Smartwyre customers to address customer questions and resolve open issues. You'll ...

Vehlo

Customer Success Manager

Knoxville, TN · On-site +1

$50K/yr

We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven and customer-focused. This position provides a critical role in customer success and serves as ...

VEHLO

Customer Success Manager

Knoxville, TN · On-site

$50K/yr

We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven and customer-focused. This position provides a critical role in customer success and serves as ...

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

ACA Group

Customer Success Specialist

Chattanooga, TN · Hybrid

Our clients include large institutional investors such as investment advisors, asset managers, private equity, and other financial institutions. The Customer Success team is highly focused on ...

Hitachi

Customer Success Team Lead

Alamo, TN · On-site

Based in Alamo, TN, you'll manage a team dedicated to post-order operations for key market segments ... Lead and guide the Customer Success team in managing order entry and fulfillment. * Drive the ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Tennessee

Customer Success Program Manager information

See Tennessee salary details

$29.5K

$75.4K

$127.1K

How much do customer success program manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer success program manager in Tennessee is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Tennessee? For Customer Success Program Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Tennessee look for? The top searched job categories for Customer Success Program Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Success Program Manager jobs? Cities in Tennessee with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Tennessee as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $75,390 per year, or $36.2 per hour.

Sr. Sales Manager- Customer Success

Supermicro

Memphis, TN • On-site

$115K - $140K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Req ID: 29644
About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance.

Essential Duties and Responsibilities:
  • Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.Manage Customer escalations and return-material-authorizations (RMAs)
  • Coordinate multiple sites and functions to exceed customers' expectations.
  • Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.
  • Relationship management with Customer at executive/resolution-making levels.
  • Accountable for projects/initiatives and drives site focus on efficiency programs.
  • On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
  • Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
  • In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
  • In charge of making process improvements and driving best practices across multi-sites.
  • Ensures all client programs execute to contract, hitting key KPIs.
  • Control of tracking risks on the business and reporting to SMC business accordingly.
  • Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
  • Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.
Qualifications:

* Typically requires a Bachelor's degree or equivalent experience.
* Typically requires a minimum of 8 years of sales/account/customer success management experience.
* Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.
* Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
* Understands the strategic impact of the function across sites.

Salary Range

$115,000 - $140,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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