Customer Success Team Lead
Alamo, TN · On-site
Based in Alamo, TN, you'll manage a team dedicated to post-order operations for key market segments ... Lead and guide the Customer Success team in managing order entry and fulfillment. * Drive the ...
Customer Success Team Lead
Alamo, TN · On-site
Based in Alamo, TN, you'll manage a team dedicated to post-order operations for key market segments ... Lead and guide the Customer Success team in managing order entry and fulfillment. * Drive the ...
Customer Success Representative
Alamo, TN · On-site
Join Hitachi Energy's Components Division in Alamo, TN, as a Customer Success Representative . In ... Manage order changes and coordinate with internal stakeholders to deliver successful outcomes.
New
Customer Success Representative
Alamo, TN · On-site
Join Hitachi Energy's Components Division in Alamo, TN, as a Customer Success Representative . In ... Manage order changes and coordinate with internal stakeholders to deliver successful outcomes.
New
Customer Success Representative
Alamo, TN · On-site
Join Hitachi Energy's Components Division in Alamo, TN, as a Customer Success Representative . In ... Manage order changes and coordinate with internal stakeholders to deliver successful outcomes.
New
Customer Success Representative
Alamo, TN · On-site
Join Hitachi Energy's Components Division in Alamo, TN, as a Customer Success Representative . In ... Manage order changes and coordinate with internal stakeholders to deliver successful outcomes.
New
Associate, Customer Success
Nashville, TN · On-site
The Role As a Customer Success Associate, you will serve as the primary point of contact for our members, managing inquiries and ensuring a seamless experience. You will leverage Zendesk to respond ...
Associate, Customer Success
Nashville, TN · On-site
The Role As a Customer Success Associate, you will serve as the primary point of contact for our members, managing inquiries and ensuring a seamless experience. You will leverage Zendesk to respond ...
The Role As a Customer Success Associate, you will serve as the primary point of contact for our members, managing inquiries and ensuring a seamless experience. You will leverage Zendesk to respond ...
The Role As a Customer Success Associate, you will serve as the primary point of contact for our members, managing inquiries and ensuring a seamless experience. You will leverage Zendesk to respond ...
Guardian Access is seeking a customer-focused Customer Success Representative to serve as the ... Administer service ticket setup in the CRM application, keeping client information current as ...
Quick apply
Guardian Access is seeking a customer-focused Customer Success Representative to serve as the ... Administer service ticket setup in the CRM application, keeping client information current as ...
Guardian Access is seeking a customer-focused Customer Success Representative to serve as the ... Administer service ticket setup in the CRM application, keeping client information current as ...
Quick apply
Guardian Access is seeking a customer-focused Customer Success Representative to serve as the ... Administer service ticket setup in the CRM application, keeping client information current as ...
As a Customer Success Partner (CSP), you are the quarterback of the customer relationship for a ... Proactively manage account health and run NPS/CSAT programs to protect retention and catch risk ...
As a Customer Success Partner (CSP), you are the quarterback of the customer relationship for a ... Proactively manage account health and run NPS/CSAT programs to protect retention and catch risk ...
As a Customer Success Partner (CSP), you are the quarterback of the customer relationship for a ... Proactively manage account health and run NPS/CSAT programs to protect retention and catch risk ...
As a Customer Success Partner (CSP), you are the quarterback of the customer relationship for a ... Proactively manage account health and run NPS/CSAT programs to protect retention and catch risk ...
Customer Program Manager
Gleason, TN · On-site
The Customer Program Manager is responsible for leading all stages of the customers program or project and is the primary contact for Specialized Gear Services (SGS) customers. The position requires ...
Customer Program Manager
Gleason, TN · On-site
The Customer Program Manager is responsible for leading all stages of the customers program or project and is the primary contact for Specialized Gear Services (SGS) customers. The position requires ...
The Customer Program Manager is responsible for leading all stages of the customers program or project and is the primary contact for Specialized Gear Services (SGS) customers. The position requires ...
The Customer Program Manager is responsible for leading all stages of the customers program or project and is the primary contact for Specialized Gear Services (SGS) customers. The position requires ...
Be Seen First
Customer Success Advisor
Sevierville, TN · On-site
$22.50/hr
Resolve customer issues from first contact to final resolution ... Prioritize tasks and manage multiple inquiries at once * Maintain regular and punctual attendance
Quick apply
Be Seen First
Customer Success Advisor
Sevierville, TN · On-site
$22.50/hr
Resolve customer issues from first contact to final resolution ... Prioritize tasks and manage multiple inquiries at once * Maintain regular and punctual attendance
Customer Success Specialist 1
Nashville, TN · On-site
$24 - $29/hr
Customer Support Specialist HYBRID- after the initial training period, the schedule will be Tuesday ... Additional responsibilities include the overall management of assigned accounts and communication ...
New
Quick apply
Customer Success Specialist 1
Nashville, TN · On-site
$24 - $29/hr
Customer Support Specialist HYBRID- after the initial training period, the schedule will be Tuesday ... Additional responsibilities include the overall management of assigned accounts and communication ...
New
ABOUT THE POSITION The Customer Order Program Manager will serve as the enterprise lead and ... ensure success Travel Requirements: 10-20% of domestic travel WORK ENVIRONMENT Office While ...
ABOUT THE POSITION The Customer Order Program Manager will serve as the enterprise lead and ... ensure success Travel Requirements: 10-20% of domestic travel WORK ENVIRONMENT Office While ...
ABOUT THE POSITION The Customer Order Program Manager will serve as the enterprise lead and ... ensure success Travel Requirements: 10-20% of domestic travel WORK ENVIRONMENT Office While ...
ABOUT THE POSITION The Customer Order Program Manager will serve as the enterprise lead and ... ensure success Travel Requirements: 10-20% of domestic travel WORK ENVIRONMENT Office While ...
ABOUT THE POSITION The Customer Order Program Manager will serve as the enterprise lead and ... ensure success Travel Requirements: 10-20% of domestic travel WORK ENVIRONMENT Office While ...
ABOUT THE POSITION The Customer Order Program Manager will serve as the enterprise lead and ... ensure success Travel Requirements: 10-20% of domestic travel WORK ENVIRONMENT Office While ...
Client Success Manager - Full Time - Remote
Nashville, TN · On-site +1
$66K - $90K/yr
Employee Assistance Program - This robust program includes counseling, legal resolution, financial ... Own and manage a portfolio of accounts across multiple customer segments, ensuring high levels of ...
New
Client Success Manager - Full Time - Remote
Nashville, TN · On-site +1
$66K - $90K/yr
Employee Assistance Program - This robust program includes counseling, legal resolution, financial ... Own and manage a portfolio of accounts across multiple customer segments, ensuring high levels of ...
New
AI Success Manager, Central
Nashville, TN · Hybrid
$120K - $170K/yr
Help our customers achieve real business outcomes through the use of AI * Serve as the primary lead ... Provide overall program management. * Develop, communicate, and execute tailored project plans ...
AI Success Manager, Central
Nashville, TN · Hybrid
$120K - $170K/yr
Help our customers achieve real business outcomes through the use of AI * Serve as the primary lead ... Provide overall program management. * Develop, communicate, and execute tailored project plans ...
Partner with Project Managers and Product Leaders while ensuring a timely and quality updates ... Education Assistance Program * Business Casual Attire * Generous Referral Program * Employee ...
Partner with Project Managers and Product Leaders while ensuring a timely and quality updates ... Education Assistance Program * Business Casual Attire * Generous Referral Program * Employee ...
Partner with Project Managers and Product Leaders while ensuring a timely and quality updates ... Education Assistance Program * Business Casual Attire * Generous Referral Program * Employee ...
Partner with Project Managers and Product Leaders while ensuring a timely and quality updates ... Education Assistance Program * Business Casual Attire * Generous Referral Program * Employee ...
Customer Success Program Manager information
See Tennessee salary details
$29.5K - $38.4K
4% of jobs
$38.4K - $47.2K
10% of jobs
$53.4K is the 25th percentile. Wages below this are outliers.
$47.2K - $56.1K
16% of jobs
$56.1K - $65K
15% of jobs
The median wage is $68.4K / yr.
$65K - $73.8K
14% of jobs
$73.8K - $82.7K
14% of jobs
$85.2K is the 75th percentile. Wages above this are outliers.
$82.7K - $91.6K
10% of jobs
$91.6K - $100.5K
10% of jobs
$100.5K - $109.3K
4% of jobs
$109.3K - $118.2K
2% of jobs
$118.2K - $127.1K
2% of jobs
$29.5K
$75.4K
$127.1K
How much do customer success program manager jobs pay per year?
As of Jul 15, 2026, the average yearly pay for customer success program manager in Tennessee is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.
What is a Customer Success Program Manager?
A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.
What is the difference between Customer Success Program Manager vs Customer Success Manager?
| Aspect | Customer Success Program Manager | Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retention | Builds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs |
| Required Skills | Program management, strategic planning, cross-functional collaboration | Customer relationship management, communication, problem-solving |
| Work Environment | Typically in a team managing multiple accounts or programs within SaaS or tech companies | Direct interaction with clients, often in customer-facing roles within similar industries |
The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.
What does a customer success program manager do?
A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.
What is a typical CSM salary?
A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.
Is being a CSM stressful?
Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.
Will AI replace CSM?
AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.
What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?
To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.
How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?
Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Tennessee? For Customer Success Program Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Tennessee look for? The top searched job categories for Customer Success Program Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Success Program Manager jobs? Cities in Tennessee with the most Customer Success Program Manager job openings:
Job description
Location:
Alamo, Tennessee, United States of America
Job ID:
R0125919
Date Posted:
2026-04-09
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
Communications & Corporate Affairs
Job Schedule:
Full time
Remote:
No
Job Description:
Are you a customer-focused leader with a passion for operational excellence and team development? Join Hitachi Energy as our Customer Success Team Lead and take the lead in delivering a world-class customer experience across our power and distribution components portfolio.
Based in Alamo, TN, you'll manage a team dedicated to post-order operations for key market segments including utilities, OEMs, and internal transformer factories. From order acceptance through shipment and after-market support, your leadership will ensure seamless execution, customer satisfaction, and continuous improvement.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
If you thrive in a fast-paced environment, enjoy building strong internal and external partnerships, and want to make a real impact in a global organization committed to sustainability and innovation, this is your opportunity.
How You'll Make an Impact
Your Background
More About Us
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Alamo, Tennessee, United States of America
Job ID:
R0125919
Date Posted:
2026-04-09
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
Communications & Corporate Affairs
Job Schedule:
Full time
Remote:
No
Job Description:
Are you a customer-focused leader with a passion for operational excellence and team development? Join Hitachi Energy as our Customer Success Team Lead and take the lead in delivering a world-class customer experience across our power and distribution components portfolio.
Based in Alamo, TN, you'll manage a team dedicated to post-order operations for key market segments including utilities, OEMs, and internal transformer factories. From order acceptance through shipment and after-market support, your leadership will ensure seamless execution, customer satisfaction, and continuous improvement.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
If you thrive in a fast-paced environment, enjoy building strong internal and external partnerships, and want to make a real impact in a global organization committed to sustainability and innovation, this is your opportunity.
How You'll Make an Impact
- Lead and guide the Customer Success team in managing order entry and fulfillment.
- Drive the "clean order" initiative to improve order accuracy and reduce processing time.
- Collaborate with engineering to enhance drawing management and ensure timely submittals.
- Champion the change order process and foster strong internal partnerships.
- Support manufacturing goals by reducing shipping holds and improving on-time delivery.
- Implement checkpoints in the sales cycle to ensure readiness for production and shipment.
- Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS.
- Communicate effectively with internal teams and external customers to resolve issues.
Your Background
- Bachelor's degree or equivalent experience.
- Proven experience in customer success, order management, or operations leadership.
- Strong understanding of transformer components and manufacturing processes.
- Excellent communication, problem-solving, and project coordination skills.
- Ability to lead teams and collaborate across departments.
- Experience with ERP systems and continuous improvement methodologies.
More About Us
- At Hitachi Energy, we're committed to powering a sustainable future through innovation and collaboration.
- We offer global career growth, continuous learning, and a culture that values integrity, safety, and inclusion.
- Join a team where your leadership drives real-world impact and customer success.
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
About Hitachi Vantara
Sourced by ZipRecruiter
Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Santa Clara, CA, US
Year founded
2017