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Customer Success Program Manager Jobs in Tennessee

Dexory

Senior Customer Success Manager

Nashville, TN · On-site

As a Senior Customer Success Manager (CSM) , you will be instrumental in ensuring our customers derive maximum value from our platform, DexoryView . You will act as a strategic advisor and ...

CYNET SYSTEMS

Customer Success Representative

Alamo, TN · On-site

$28 - $32/hr

The role involves managing customer orders, supporting post-order activities, handling escalations, and ensuring timely communication with B2B customers while supporting manufacturing and supply ...

ACA Group

Customer Success Specialist

Chattanooga, TN · Hybrid

Our clients include large institutional investors such as investment advisors, asset managers, private equity, and other financial institutions. The Customer Success team is highly focused on ...

INGENIOUS.BUILD

Customer Success Partner

Nashville, TN

$90K - $115K/yr

Our platform enables companies to easily manage all aspects of their projects from start to finish ... As a Customer Success Partner at INGENIOUS.BUILD, you will play a crucial role in managing accounts ...

Hitachi

Customer Success Team Lead

Alamo, TN · On-site

Based in Alamo, TN, you'll manage a team dedicated to post-order operations for key market segments ... Lead and guide the Customer Success team in managing order entry and fulfillment. * Drive the ...

Hitachi, Ltd.

Customer Success Team Lead

Alamo, TN · On-site

Based in Alamo, TN, you'll manage a team dedicated to post-order operations for key market segments ... Lead and guide the Customer Success team in managing order entry and fulfillment. * Drive the ...

Aston Carter

Customer Success Specialist

Nashville, TN · On-site

$26.50/hr

You will engage in consultative sales calls to understand partner needs, present the program ... Maintain accurate records of interactions and progress in CRM systems. * Meet or exceed monthly ...

Katom Restaurant Supply, Inc.

Be Seen First

Customer Success Advisor

Sevierville, TN · On-site

$22.50/hr

Resolve customer issues from first contact to final resolution ... Prioritize tasks and manage multiple inquiries at once * Maintain regular and punctual attendance

Veteran-friendly

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Tennessee

Customer Success Program Manager information

See Tennessee salary details

$29.5K

$75.4K

$127.1K

How much do customer success program manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer success program manager in Tennessee is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Tennessee? For Customer Success Program Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Tennessee look for? The top searched job categories for Customer Success Program Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Success Program Manager jobs? Cities in Tennessee with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Tennessee as of June 2026, with employment types broken down into 80% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $75,390 per year, or $36.2 per hour.

Senior Customer Success Manager

Dexory

Nashville, TN • On-site

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

At Dexory, we’re redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes.


Role:

As a Senior Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform, DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time.

This role includes regular travel to client sites across North America. You’ll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations.


Responsibilities:

  • Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process.
  • Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly.
  • Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits.
  • Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones.
  • Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention.
  • Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs.
  • Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered.
  • Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies.


About you:

  • Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company.
  • Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth.
  • Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.
  • Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends.
  • Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually.
  • Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously.
  • Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week).
  • Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems.
  • Fluent Spanish speaking skills would be desirable.


Benefits:

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

  • Performance: High standards, outstanding results,
  • Impact: Big challenges, bigger results
  • Commitment: All in, every time
  • One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive:

  • Health insurance
  • 401k
  • 20 days annual leave
  • Social security etc.


AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Please note: We are unable to provide sponsorship or relocation for this role.

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