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Customer Success Program Jobs in Tennessee (NOW HIRING)

Aston Carter

Customer Success Specialist

Nashville, TN · On-site

$26.50/hr

Hiring a Customer Success Specialist for a large tech company in Nashville, TN HYBRID Schedule! 3 ... You will engage in consultative sales calls to understand partner needs, present the program ...

Beacon Talent

Customer Solutions Director

Nashville, TN · On-site +1

$172K - $188K/yr

You'll sit at the intersection of customer success, program delivery, and product influence , partnering closely with Engineering, Data, Product, and Leadership. What You'll Do Own high-stakes ...

Talkdesk

Senior CX Manager

Nashville, TN · On-site

Customer Success, Program Ownership & Risk Management * Build and maintain trusted relationships with senior executive and operational stakeholders . * Support executive business reviews focused on ...

SERVPRO

Client Success Representative

Gallatin, TN · On-site +1

Update SERVPRO.net pages and program documentation. Support for Customer Success Specialist * Prepare materials for Quarterly Business Reviewss, Monthly Business Reviewss, and, including data pulls

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Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are the most commonly searched types of Customer Success Program jobs in Tennessee? The most popular types of Customer Success Program jobs in Tennessee are:
What are popular job titles related to Customer Success Program jobs in Tennessee? For Customer Success Program jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Tennessee look for? The top searched job categories for Customer Success Program jobs in Tennessee are:
Customer Success Program jobs near you
Client Success Supervisor

Client Success Supervisor

Servpro Industries, LLC

Gallatin, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Servpro rating

6.0

Company rating: 6.0 out of 10

Based on 309 frontline employees who took The Breakroom Quiz

21st of 56 rated cleaning companies

Job description

What we offer
  • Excellent health benefits plan, which includes medical, vision and dental options
  • 401(k) with company match
  • Company profit sharing plan
  • Generous paid time-off and paid holidays
  • Paid parental leave
  • 2 free on-site fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

Job Summary
The Client Success Supervisor oversees a team of Client Success Specialists and Client Success Representatives within the National Accounts Division, ensuring consistent execution of client success strategies, service standards, and program administration.
This role is responsible for driving quality, consistency, and accountability across client-facing work, including success planning, business reviews, and professional communication. The Client Success Supervisor provides day-to-day leadership, coaching, and escalation support, while coordinating with cross-functional partners to address risks, resolve issues, and support positive client outcomes.
You will
Team Leadership & Development
  • Lead, coach, and develop Client Success Specialists and Client Success Representatives, setting clear expectations for performance, accountability, and professional conduct.
  • Provide ongoing coaching, feedback, and performance guidance related to client communication, issue management, and presentation standards.
  • Review written client communications, presentations, and executive-level materials to ensure accuracy, clarity, consistency, and professionalism.
  • Address escalated client or performance issues and leverage them as development and training opportunities for team members.
  • Foster a culture of continuous improvement, collaboration, and client-centric decision-making.

Client Success Execution & Quality Oversight
  • Ensure assigned Tier 1 and Tier 2 accounts are supported by active and measurable success plans aligned with client objectives.
  • Oversee the quality, consistency, and effectiveness of Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and other executive-level deliverables.
  • Partner with Client Success Specialists to ensure timely issue resolution, proactive risk identification, and strong client engagement.
  • Monitor team workload, capacity, and execution to ensure commitments are met and service standards are maintained.

Communication & Presentation Excellence
  • Coach team members on presentation development, executive storytelling, and delivery techniques for client-facing interactions.
  • Reinforce established standards for written correspondence, reporting, and external messaging.
  • Participate in, observe, and occasionally lead client-facing meetings or presentations to support team development and client confidence.
  • Translate performance insights and operational data into clear, professional messaging for both internal and external stakeholders.

Cross-Functional Collaboration & Alignment
  • Coordinate with Operations, Customer Care, Quality, and other internal partners to resolve systemic issues impacting client success.
  • Ensure consistent messaging and alignment across Client Success Specialists, Client Success Representatives, and support teams.
  • Support onboarding and implementation efforts in partnership with contracting and onboarding or implementation roles to ensure smooth program launches.
  • Escalate trends, risks, and improvement opportunities to leadership with clear context and recommendations.

You have
  • 3+ years of experience in Customer Success, Program Management, Account Management, Operations, or a related client-facing role.
  • 1-2+ years of experience in a supervisory, lead, or people-management capacity.
  • Demonstrated ability to coach and develop employees supporting complex or high-visibility accounts.
  • Strong understanding of customer success principles, service delivery metrics, and client engagement best practices.
  • Advanced proficiency in PowerPoint, including creation and review of executive-level presentation materials.
  • Exceptional written and verbal communication skills, with confidence supporting stakeholder-facing interactions.
  • Ability to evaluate performance data, identify trends, and guide corrective or improvement actions.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced, evolving environment.
  • High degree of professionalism, sound judgment, and comfort handling escalated or sensitive situations.
  • This position is open to candidates residing in select states, including AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NH, NM, NC, ND, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, and WY, subject to applicable state and local laws.

Education
Bachelor's degree in Business, Communications, or related field.
Working Conditions
  • Fast-paced high-pressure remote environment.
  • Standard working hours, based on a 40-hour work week.
  • Additional working hours required as needed to complete assignments and projects on schedule
  • Minimal travel as required for business needs. This role is primarily remote and may require intermittent travel to the office to attend business-related meetings as needed.

About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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