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Customer Success Program Jobs in Tennessee (NOW HIRING)

Supermicro

Sr. Sales Manager- Customer Success

Memphis, TN · On-site

$115K - $140K/yr

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the ...

Brenntag

Customer Success Manager

Chattanooga, TN · On-site

Your Role The Regional Customer Success Manager is responsible for managing a team of Customer ... Experience working on transformational programs or Change Management initiatives * Graduate degree ...

Brenntag

Customer Success Manager

Midway, TN · On-site

Your Role The Regional Customer Success Manager is responsible for managing a team of Customer ... Experience working on transformational programs or Change Management initiatives * Graduate degree ...

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Customer Success Program information

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are the most commonly searched types of Customer Success Program jobs in Tennessee? The most popular types of Customer Success Program jobs in Tennessee are:
What are popular job titles related to Customer Success Program jobs in Tennessee? For Customer Success Program jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Tennessee look for? The top searched job categories for Customer Success Program jobs in Tennessee are:
Customer Success Program jobs near you

Sr. Sales Manager- Customer Success

Supermicro

Memphis, TN • On-site

$115K - $140K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Req ID: 29644
About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance.

Essential Duties and Responsibilities:
  • Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.Manage Customer escalations and return-material-authorizations (RMAs)
  • Coordinate multiple sites and functions to exceed customers' expectations.
  • Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.
  • Relationship management with Customer at executive/resolution-making levels.
  • Accountable for projects/initiatives and drives site focus on efficiency programs.
  • On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
  • Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
  • In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
  • In charge of making process improvements and driving best practices across multi-sites.
  • Ensures all client programs execute to contract, hitting key KPIs.
  • Control of tracking risks on the business and reporting to SMC business accordingly.
  • Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
  • Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.
Qualifications:

* Typically requires a Bachelor's degree or equivalent experience.
* Typically requires a minimum of 8 years of sales/account/customer success management experience.
* Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.
* Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
* Understands the strategic impact of the function across sites.

Salary Range

$115,000 - $140,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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