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Success Partners Jobs in Tennessee (NOW HIRING)

SoftwareOne

Partner Success Manager

Nashville, TN

You will work hand-in-hand with partners' teams (from executives to operational staff) to ensure ... Business Reviews & Success Planning: Participate in regular QBRs (Quarterly Business Reviews) or ...

SoftwareOne

Partner Success Manager

Nashville, TN · On-site

You will work hand-in-hand with partners' teams (from executives to operational staff) to ensure ... Business Reviews & Success Planning: Participate in regular QBRs (Quarterly Business Reviews) or ...

SoftwareOne

Partner Success Manager

Nashville, TN · On-site

You will work hand-in-hand with partners' teams (from executives to operational staff) to ensure ... Business Reviews & Success Planning: Participate in regular QBRs (Quarterly Business Reviews) or ...

LANE COLLEGE

Student Success Coordinator

Jackson, TN · On-site

$49K - $53K/yr

In partnership with Academic Affairs, Student Affairs, Career Services, Enrollment Management, and Athletics, the Student Success Coordinator supports guided pathways, academic recovery, and co ...

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

Fix Group Management

Client Success Guide

Franklin, TN · On-site

$60K - $75K/yr

Tribe Time & Group Facilitation Partner with coaches during tribe sessions: coach provides ... Experience: 2 or more years of experience in client success, account management, or a related ...

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Success Partners information

What are Success Partners?

Success Partners are professionals or organizations that collaborate with individuals or businesses to help them achieve their goals, improve performance, and drive growth. They often provide consulting, coaching, or strategic support tailored to their clients’ needs. Success Partners work closely with their clients to identify challenges, develop solutions, and measure progress. Their expertise can span various industries, including business development, education, and personal growth.

What is the difference between Success Partners vs Customer Success Managers?

AspectSuccess PartnersCustomer Success Managers
CredentialsTypically require experience in client relations, project management, and industry-specific knowledgeOften need experience in customer service, account management, and relevant certifications
Work EnvironmentCollaborate closely with clients and internal teams to ensure product adoption and successManage customer accounts, address issues, and promote product usage
Employer & Industry UsageUsed across tech, SaaS, and consulting firms focusing on client successCommon in software, tech, and service industries managing client relationships

Success Partners and Customer Success Managers both focus on client satisfaction and retention. Success Partners often work proactively to build strategic relationships, while Customer Success Managers typically handle day-to-day account management. The roles overlap but differ mainly in scope and approach, with Success Partners emphasizing partnership development and Customer Success Managers focusing on operational support.

How do Success Partners typically collaborate with different departments to drive client outcomes?

Success Partners work closely with teams across the organization, such as sales, product, and customer support, to ensure clients achieve their desired outcomes. They often act as a bridge, communicating client needs and feedback to internal stakeholders and coordinating resources for seamless onboarding, adoption, and ongoing support. This collaborative approach requires strong interpersonal skills and adaptability, as Success Partners must align various teams around client goals while maintaining positive relationships both internally and externally.

What are the key skills and qualifications needed to thrive as a Success Partner, and why are they important?

To thrive as a Success Partner, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with CRM systems, customer success platforms like Gainsight or Salesforce, and relevant certifications such as Customer Success Manager (CCSM) are often expected. Excellent communication, active listening, and proactive collaboration are vital soft skills for building trust and ensuring client satisfaction. These skills enable Success Partners to drive customer retention, foster long-term partnerships, and contribute to overall business growth.
What are popular job titles related to Success Partners jobs in Tennessee? For Success Partners jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Success Partners jobs in Tennessee look for? The top searched job categories for Success Partners jobs in Tennessee are:
What cities in Tennessee are hiring for Success Partners jobs? Cities in Tennessee with the most Success Partners job openings:
Success Partners jobs near you
Infographic showing various Success Partners job openings in Tennessee as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Customer Success Partner (Health Systems)

Customer Success Partner (Health Systems)

RevSpring, Inc.

Nashville, TN • On-site

Full-time

Posted yesterday

Job description

Job Title: Customer Success Partner (Health Systems)
Job Summary:
As a Customer Success Partner (CSP), you are the quarterback of the customer relationship for a dedicated, blended book of business across a variety of Health System accounts. Your book is built deliberately: a mix of complex enterprise systems, solid mid-tier accounts, and smaller emerging ones.
You own the customer's full arc after implementation - from warm handoff through value realization to expansion. You are a trusted advisor, not a support queue. Your job is to understand each customer's business objectives - expanding patient access, converting online searches into booked appointments, keeping patients in-network, and maintaining accurate provider data - and translate the value of the Kyruus Connect platform into visible progress against those goals.
You will help orchestrate the operational roles assigned to you and pull in specialists as the situation demands. That coordination is what lets you stay focused on strategy, relationships, and value.
Essential Functions:
  • Own the account arc. Serve as the single strategic owner of the relationship from post-implementation handoff through expansion - the clear answer to "who do I call."
  • Deliver insight, not just reporting. Build a deep understanding of the product, each customer's composition, and their objectives, and bring Directors and decision-makers insights they couldn't get on their own - Kyruus Connect analytics tell a compelling, customer-specific story of value and opportunity.
  • Investigate the real need. Look past individual tickets to the patterns beneath them to surface what customers actually need, and turn it into proactive guidance.
  • Lead executive engagement. Run value reviews and QBRs with VP- and Director-level stakeholders on a cadence that scales with account tier, translating data into clear narratives about ROI and next steps.
  • Orchestrate the team. Direct operational teammates and specialists on your accounts so the customer experiences one coordinated relationship.
  • Drive retention and health. Proactively manage account health and run NPS/CSAT programs to protect retention and catch risk early.
  • Fuel growth. Surface expansion signals and proof points to the Sales Account Executive - your role is to narrate value and flag opportunity, not to chase quota.
  • Be the voice of the customer. Partner with Product, Sales, and Implementation to influence the roadmap and improve the customer experience.

Minimum Requirements:
Specific Job Skills:
  • At least 5 years in Customer Success, Account Management, or a high-touch consultative role; SaaS or Healthcare IT (especially patient access, provider data, or digital scheduling) strongly preferred
  • Communication mastery: Simplify complex concepts and present them persuasively to both operational users and executive leadership.
  • Relationship focus: Build rapport, earn trust, and navigate the organizational dynamics of a health system.
  • Analytical ability: Comfortably interpret product reporting, adoption data, and performance trends and turn them into "value stories." (You don't need to write SQL or parse logs - your operational partners own that - but you must confidently read and reason about the data.)
  • Orchestration: Coordinate cross-functional resources to deliver a unified customer experience.
  • Adaptability: Manage a portfolio spanning enterprise to emerging accounts and adjust your approach to each customer's maturity.

Education: Four-year Bachelor's Degree from college/university required.
Experience: 5 years of experience
Supervision: N/A
Certifications: N/A
Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.

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