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Customer Relationship Manager Jobs in Tennessee (NOW HIRING)

University of Memphis

CRM Manager

Memphis, TN

... Manager is responsible for the strategic administration, design, development, maintenance, and continuous improvement of the university's Customer Relationship Management (CRM) system. Working ...

SouthEast Bank

Relationship Manager

Chattanooga, TN · On-site

$60 - $80/hr

Explain to customers the different types of loans that are available, as well as the terms of those ... Work directly with the public establishing and maintaining interpersonal relationships ...

FirstBank

Relationship Manager

Woodbury, TN · On-site

The Relationship Manager (RM) generates and manages consumer, Corporate & Industrial (C&I) and Commercial Real Estate (CRE) loan and deposit portfolios, fosters a balance between loan production and ...

FirstBank

Relationship Manager

Woodbury, TN · On-site

The Relationship Manager (RM) generates and manages consumer, Corporate & Industrial (C&I) and Commercial Real Estate (CRE) loan and deposit portfolios, fosters a balance between loan production and ...

FirstBank

Relationship Manager

Woodbury, TN

The Relationship Manager (RM) generates and manages consumer, Corporate & Industrial (C&I) and Commercial Real Estate (CRE) loan and deposit portfolios, fosters a balance between loan production and ...

ThinkingAhead

Relationship Manager

Memphis, TN · On-site

Relationship Manager - West Tennessee (Memphis / Jackson) Confidential Search | Mission-Driven Small Business Lender Most Relationship Manager roles ask you to maintain a book of business someone ...

ThinkingAhead

Relationship Manager

Memphis, TN · On-site

Relationship Manager - West Tennessee (Memphis / Jackson) Confidential Search | Mission-Driven Small Business Lender Most Relationship Manager roles ask you to maintain a book of business someone ...

K-LOVE & Air1

CRM Business Analyst I

Franklin, TN · On-site

$60 - $80/hr

Perform CRM-focused business analysis activities by identifying workflow and system improvement opportunities and developing solution options within Salesforce. * Conduct discovery, synthesizes ...

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Customer Relationship Manager information

See Tennessee salary details

$11

$24

$45

How much do customer relationship manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer relationship manager in Tennessee is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $28.37 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What are the most commonly searched types of Customer Relationship jobs in Tennessee?

The most popular types of Customer Relationship jobs in Tennessee are:

What job categories do people searching Customer Relationship Manager jobs in Tennessee look for?

The top searched job categories for Customer Relationship Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Relationship Manager jobs?

Cities in Tennessee with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $50,508 per year, or $24.3 per hour.

CRM Manager

University of Memphis

Memphis, TN

Full-time

Posted 7 days ago

Key responsibilities

  • Design, configure, maintain, and improve the university's CRM system, including application forms, workflows, communications, and automation rules.

  • Collaborate with stakeholders to develop and implement CRM functionalities that support various university departments and ensure system integrations are accurate and reliable.

  • Develop and deliver training, support end users, and perform data audits to ensure data integrity and system effectiveness.

University Of Memphis rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

35th of 631 rated colleges and universities

Job description

The CRM Manager is responsible for the strategic administration, design, development, maintenance, and continuous improvement of the university's Customer Relationship Management (CRM) system. Working collaboratively with a team of CRM super users and campus stakeholders, this position ensures the CRM effectively supports undergraduate admissions, academic units, international programs, student success, enrollment services, and other university departments. The CRM Manager serves as one of the primary functional experts for Slate, overseeing system configuration, workflow automation, data integrity, integrations, training, and ongoing optimization to enhance operational efficiency, support enrollment goals, with the goal of improving the user experience.

Bachelor's degree in relevant area and two years of CRM experience in a higher education environment. An equivalent combination of education, training and experience may be substituted for the degree requirement.

Applicants must be authorized to work in the U.S.  We are unable to sponsor or take over sponsorship of an employment visa at this time.
 

Essential Duties and Responsibilities 
In collaboration with a team of CRM super users, serves as a primary administrator responsible for the design, configuration, development, maintenance, and continuous improvement of all aspects of the Slate CRM environment.   Builds, configures, and maintains application forms, portals, workflows, communications, events, queries, reports, dashboards, reader configurations, and automation rules.  Develops and implements new CRM functionality to support Undergraduate Admissions, Academic Units, International Programs, Student Success, Enrollment Management, and other university departments.  Evaluates business processes and recommend system enhancements that improve efficiency, data quality, and user experience.  Troubleshoots system issues and coordinate testing and implementation of new features and enhancements. (65%)

Collaborates with the Office of Information Technology and the Associate Vice Provost for Strategic Analytics to develop, maintain, and enhance bi-directional data integrations between Slate, Banner, and other third-party systems. Monitors data imports, exports, and integrations to ensure accuracy, reliability, and timely processing.  Assists with testing and implementation of new integrations and system enhancements. (15%)

Performs application cycle and term maintenance to ensure seamless transitions between admission cycles and academic semesters.  Updates application configurations, workflows, communications, and related system components to support each recruitment cycle. (5%)

Develops and delivers training for CRM users across the university.  Creates and maintains training materials, user guides, and documentation.  Provides ongoing support to end users and communicate updates to system functionality, policies, and procedures. (5%)

Audits the CRM to ensure the accuracy, consistency, and integrity of institutional data.  Identifies and resolves duplicate, incomplete, or inaccurate records while maintaining data governance standards.  Performs routine data cleanup and quality assurance activities to support the effective operation of the university's shared CRM environment. (5%)

Other duties as assigned. (5%)

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