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Entry Level Customer Success Manager Edtech Jobs in Tennessee

NGE Sports

Customer Success Manager

Nashville, TN · On-site

Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to ...

Qualifacts

Customer Success Manager

Nashville, TN · On-site

Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver ...

Perfection Group

Customer Success Manager

Knoxville, TN · On-site

The Customer Success Manager will focus on strengthening relationships with our existing customers, improving retention, and identifying opportunities to expand those partnerships. This person will ...

Vehlo

Customer Success Manager

Knoxville, TN · On-site

Customer Success Manager Fully Remote • Remote - Knoxville, TN 37922 Description About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop ...

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

REPOWR

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

VEHLO

Customer Success Manager

Knoxville, TN · On-site

We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven and customer-focused. This position provides a critical role in customer success and serves as ...

Vehlo

Customer Success Manager

Knoxville, TN · On-site +1

We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven and customer-focused. This position provides a critical role in customer success and serves as ...

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All JobsCustomer Success Edtech JobsEntry Level Customer Success Manager Edtech JobsEntry Level Customer Success Manager Edtech Jobs in Tennessee

Entry Level Customer Success Manager Edtech information

What is the difference between Entry Level Customer Success Manager Edtech vs Entry Level Sales Associate Edtech?

AspectEntry Level Customer Success Manager EdtechEntry Level Sales Associate Edtech
Required CredentialsBachelor's degree, customer service or communication skillsBachelor's degree, sales or marketing background
Work EnvironmentClient-facing, ongoing relationship managementProspecting, lead generation, transactional sales
Employer & Industry UsageEdtech companies focusing on user retention and supportEdtech companies aiming to increase product adoption and revenue
Common Search & Comparison IntentUnderstanding customer support roles in EdtechExploring sales roles within Edtech industry

While both roles are entry-level positions in the Edtech industry, a Customer Success Manager focuses on maintaining ongoing relationships and ensuring customer satisfaction, whereas a Sales Associate concentrates on generating leads and closing sales. The choice depends on whether you prefer relationship management or sales-driven work within the Edtech sector.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Tennessee?

The most popular types of Customer Success Manager Edtech jobs in Tennessee are:

What are popular job titles related to Entry Level Customer Success Manager Edtech jobs in Tennessee?

For Entry Level Customer Success Manager Edtech jobs in Tennessee, the most frequently searched job titles are:

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Cities in Tennessee with the most Entry Level Customer Success Manager Edtech job openings:

Entry Level Customer Success Manager Edtech jobs near you

Customer Success Manager

Nashville, TN • On-site

Qualifacts Systems
Software Development • 1 - 5K employees
Learn more about Qualifacts Systemsexternal

Other

Posted 20 days ago

Job description

Customer Success Manager

Responsibilities for the Customer Success Manager:

  • Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics
  • Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts; translate and communicate internally to company departments to help define priority of need, improve Customer experience and drive product improvements
  • Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons; identify resources and develop and execute plans to address gaps. Manage Customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up
  • Builds relationships with showcase customers to drive them to partner in training and marketing events, and reference programs; engage with key users to understand how they mesh the "best practice" with the system "feature/function"; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events
  • Support product adoption and upsell/cross-sell opportunities through strategic, value-driven business reviews with customers
  • Execute to successful completion of departmental KPI's, metrics, etc

Qualifications of the Customer Success Manager:

  • Bachelor's degree in related area preferred (experience in lieu of degree)
  • 2 years' experience in customer-facing roles in health care or SaaS, with responsibilities in one or more of the following: account management, best-practice consultation, relationship building, training, project management, or communications; exposure to behavioral/mental health care strongly preferred
  • Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts
  • Experience in the behavioral health industry, preferred
  • Experience working with CSM applications, preferred
  • Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred
  • Demonstrated leadership abilities and achievement orientation
  • Highly self-motivated and directed
  • Superior attention to detail

Knowledge, Skills, and Abilities of the Customer Success Manager:

  • Passion for customer satisfaction and believe in accountability, teamwork, collaboration, adaptability, and initiative
  • Ability to assess needs and produce solutions to target those needs
  • Skills to effectively manage peers as part of a collaborative project
  • Initiative, motivation, creativity, and ability to understand many areas of expertise
  • Ability to communicate professionally with all levels of management and happy/unhappy customers
  • Excellent written and oral communication skills necessary to produce and deliver quality experiences through public relations style writing
  • Extremely organized and skilled in project management (for the sake of action plan management)
  • Group presentation skills, preferred
  • Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues
  • Strong presentation, verbal, and written communication skills
  • Ability to take line-item action plans and turn them into strategic business reviews for executive briefings
  • Able to work and communicate effectively with Customers' technical and non-technical representatives, including C level contacts
  • Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools
  • Must be able to travel 25% of the time

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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