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Full Time Customer Success Manager Edtech Jobs in Tennessee

Shep Digital Solutions

Be Seen First

Customer Success Manager

Knoxville, TN · On-site

$65K - $72K/yr

As a Customer Success Manager, you will be responsible for understanding our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most ...

Shep Digital Solutions

Be Seen First

Customer Success Manager

Knoxville, TN · On-site

$65K - $72K/yr

As a Customer Success Manager, you will be responsible for understanding our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most ...

Smartwyre

Customer Success Manager

Memphis, TN · On-site +1

About the role As a Customer Success Manager, you'll be a member of our Customer Success team working directly with Smartwyre customers to address customer questions and resolve open issues. You'll ...

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

GlassHouse

Sr. Customer Success Manager

Franklin, TN · On-site

In this role, we are looking for an experienced, commercially minded Senior Customer Success Manager to own a book of business from post-onboarding through renewal. You are the relationship owner for ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

A positive and proactive attitude, with a passion for customer success. Requirements * Prior ... Ability to manage multiple priorities and work under tight deadlines. * Strong attention to detail ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

A positive and proactive attitude, with a passion for customer success. Requirements * Prior ... Ability to manage multiple priorities and work under tight deadlines. * Strong attention to detail ...

Acumen Technology

Client Success Manager

Nashville, TN · Hybrid

A positive and proactive attitude, with a passion for customer success. Requirements * Prior ... Ability to manage multiple priorities and work under tight deadlines. * Strong attention to detail ...

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All JobsCustomer Success Edtech JobsFull Time Customer Success Manager Edtech JobsFull Time Customer Success Manager Edtech Jobs in Tennessee

Full Time Customer Success Manager Edtech information

What is the difference between Full Time Customer Success Manager Edtech vs Full Time Account Manager Edtech?

AspectFull Time Customer Success Manager EdtechFull Time Account Manager Edtech
Primary FocusCustomer retention, onboarding, and supportManaging client accounts, upselling, and renewals
Required SkillsCustomer relationship management, communication, problem-solvingSales, negotiation, account management
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and client management teams
Common CertificationsCustomer success certifications, CRM proficiencySales certifications, CRM experience

While both roles involve client interaction within the Edtech industry, the Customer Success Manager focuses on ensuring customer satisfaction and retention, whereas the Account Manager emphasizes managing client accounts and driving sales growth. Understanding these differences helps candidates target the right roles based on their skills and career goals.

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The most popular types of Customer Success Manager Edtech jobs in Tennessee are:

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For Full Time Customer Success Manager Edtech jobs in Tennessee, the most frequently searched job titles are:

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Cities in Tennessee with the most Full Time Customer Success Manager Edtech job openings:

Full Time Customer Success Manager Edtech jobs near you
Infographic showing various Full Time Customer Success Manager Edtech job openings in Tennessee as of June 2026, with employment types broken down into 100% Full Time. Highlights an 64% In-person, 3% Hybrid, and 33% Remote job distribution.

Customer Success Manager

Cloud Range Cyber

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Customer Success Manager
Remote | Full-time
Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to revolutionize cyber readiness with hands-on, real-world simulation training. As our Customer Success Manager, you'll play a key role in transforming new customers into long-term partners, ensuring they reach their cyber readiness goals and thrive with our solutions. Join us in creating the future of cyber defense, where you'll lead initiatives to drive customer satisfaction, retention, and growth.
About Cloud Range
Cloud Range's revolutionary platform delivers live-fire, immersive cyber attack defense training that empowers security teams to confidently face today's cyber threats. Our cyber range solutions help organizations reduce risk, enhance skill sets, and comply with evolving standards. Our Customer Success team is at the heart of this mission, ensuring that every customer not only meets but exceeds their cyber readiness goals while achieving measurable value.
Cloud Range is recognized as an industry leader and has earned numerous awards, including the ASTORS Homeland Security Award for Best Cyber Defense Team Training, the CISO Choice Award for Security Education, and the Top InfoSec Innovator Award. Fortune 500 companies, governments, and major technology companies depend on Cloud Range to ensure their security teams are prepared for cyber attacks.
Job Summary
The Customer Success Manager ensures customers have a smooth, organized experience from sales handoff through onboarding, training, and renewal. You'll foster relationships that encourage product adoption, invite regular communication, meet program objectives, and ensure a seamless experience, ultimately making a customer's job easier. The CSM collaborates closely with Sales, Product, Training, and Support teams to meet and exceed customer needs, advocate on their behalf, and drive renewals and growth.
Key Responsibilities
  1. Customer Relationship Management
    • Build and maintain meaningful relationships, fostering trust and loyalty across customer accounts.
    • Serve as a main point of contact for customers, helping them navigate and leverage Cloud Range products to meet their needs.
    • Work with customers to establish and track measurable objectives using Cloud Range's solutions.
    • Work with Cloud Range trainers to capture insights, and communicate insights and recommendations to customers, including providing comprehensive KPI results.
    • Coordinating and scheduling meetings and training sessions to align with established processes and procedures.
  2. Customer Retention & Account Growth
    • Meet or exceed retention and expansion goals.
    • Ensure process milestones are met for Cloud Range and its customers.
    • Create and maintain buying team blueprints for each customer.
    • Promote product value and identify upsell opportunities to expand product usage.
    • Partner with Sales to initiate and support the renewal process through strategic touchpoints like Executive Briefings.
    • Drive additional revenue through proactive account management, optimizing product adoption, and advocating for expanded product engagement.
  3. Customer Advocacy & Feedback
    • Manage and grow the Customer Advisory Board (CAB).
    • Inform CAB meeting agendas and planning elements.
    • Gather product feedback from customers and share actionable insights with Product and Training teams.
    • Conduct regular reviews of customer concerns and proactively suggest solutions to improve their experience.
    • Identify and communicate opportunities to Marketing for customer case studies, customer interviews, blogs, and speaking engagements.
    • Work with customers to identify customer referrals and marketing opportunities within industry groups.
  4. Process Optimization & Best Practices
    • Proactively identify operational bottlenecks or customer friction points, recommending and driving process improvements that enhance efficiency and the overall customer experience.
    • Continually optimize customer success processes to improve quality, effectiveness, efficiency, and overall customer experience.
    • Share insights and best practices with team members to enhance customer engagement and product utilization.
    • Coordinate with administrators to ensure seamless execution of scheduling and planning customer engagements.
  5. Product Expertise & Education
    • Become an expert in Cloud Range products, guiding customers on best practices to maximize value.
    • Proactively monitor customer progress, preemptively addressing potential issues to ensure a seamless customer journey.
    • Educate customers on Cloud Range products and features, positioning yourself as a trusted resource.

Qualifications
  • Proven experience in customer success, sales/account management, customer management, or similar customer-facing roles.
  • Strong interpersonal and communication skills with the ability to build relationships effectively across varied technical backgrounds.
  • Demonstrated capability in process optimization-ability to identify gaps or inefficiencies and independently propose and implement practical solutions.
  • Experience working with Sales, Product, Marketing, and Support teams to enhance customer satisfaction and drive retention.
  • High attention to detail and organizational skills, strong critical thinking skills, and going beyond the status quo to capture customer insights.
  • Ability to advocate for customer needs while balancing company objectives.
  • Cybersecurity experience and understanding is preferred.

What You'll Love About Working at Cloud Range
  • Remote work with a flexible schedule to support your productivity and work-life balance.
  • Unlimited PTO so you can recharge and be your best.
  • Health, dental, and vision insurance to keep you and your family healthy.
  • 401k program to help you save for the future.
  • Opportunities for growth and advancement in a cutting-edge industry.
  • Collaborative, fun, and entrepreneurial culture with in-person gatherings 1-2 times per year.

Deadline for Applications:
Applications will be accepted until September 1, 2026.
Learn more: https://www.cloudrangecyber.com/

Apply