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Customer Relationship Manager Jobs (NOW HIRING)

Sunstar

Customer Relationship Manager

Schaumburg, IL · On-site

The CRM Manager is responsible for defining and leading customer relationship management (CRM) and lifecycle marketing strategy across both the Retail Consumer and Professional Dental business ...

Collabera

Customer Relationship Manager

Addison, TX

Customer Relationship Manager Duration: 12 months Shift Timings: 9-6 local time, must be flexible to work within this shift General knowledge about the entire loss mitigation process is necessary to ...

DEX Imaging

Customer Relationship Manager

Doral, FL

DEX Job Title Customer Relationship Manager Job grade Job Department Sales Job Sub - Department Sales Job Code CRM Effective Date 03/01/2025 JOB SUMMARY The Customer Relationship Manager (CRM) ...

DEX Imaging

Customer Relationship Manager

Chicago, IL · On-site

DEX Job Title Customer Relationship Manager Job grade Job Department Sales Job Sub - Department Sales Job Code CRM Effective Date 03/01/2025 JOB SUMMARY The Customer Relationship Manager (CRM) ...

DEX Imaging

Customer Relationship Manager

Atlanta, GA · On-site

DEX Job Title Customer Relationship Manager Job grade Job Department Sales Job Sub - Department Sales Job Code CRM Effective Date 03/01/2025 JOB SUMMARY The Customer Relationship Manager (CRM) ...

DEX Imaging

Customer Relationship Manager

Tampa, FL · On-site

Description DEX Job Title Customer Relationship Manager Job grade Job Department Sales Job Sub - Department Sales Job Code CRM Effective Date 03/01/2025 JOB SUMMARY The Customer Relationship Manager ...

DEX Imaging

Customer Relationship Manager

Tampa, FL · On-site

DEX Job Title Customer Relationship Manager Job grade Job Department Sales Job Sub - Department Sales Job Code CRM Effective Date 03/01/2025 JOB SUMMARY The Customer Relationship Manager (CRM) ...

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Customer Relationship Manager information

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How much do customer relationship manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer relationship manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
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Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

Customer Relationship Manager

Sunstar

Schaumburg, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Position Summary:
The CRM Manager is responsible for defining and leading customer relationship management (CRM) and lifecycle marketing strategy across both the Retail Consumer and Professional Dental business segments. This role develops data-driven engagement strategies that increase consumer acquisition, retention, loyalty, and Customer Lifetime Value (CLTV) through personalized, omnichannel customer experiences.
Serving as the organization's CRM subject matter expert, the CRM Manager partners closely with Marketing, eCommerce, Sales, Analytics, Customer Service, IT, and agency partners to develop scalable lifecycle programs, activate first-party data, optimize the customer journey, and identify new opportunities to accelerate business growth.
Essential Job Functions:
CRM & Lifecycle Marketing
  • Define and execute CRM and lifecycle marketing strategies across Retail and Professional Dental Care audiences
  • Lead lifecycle marketing programs across email, SMS, and owned digital channels
  • Develop customer journey strategies to improve acquisition, engagement, retention, and loyalty
  • Drive replenishment, repeat purchase, and Customer Lifetime Value (CLTV) initiatives
  • Identify new CRM capabilities and opportunities that support long-term business growth

Consumer Database & Personalization
  • Manage consumer database growth and first-party data activation
  • Lead CRM campaign planning, execution, testing, and optimization
  • Develop testing strategies to improve engagement, conversion, and retention performance
  • Monitor campaign effectiveness and translate performance insights into optimization recommendations
  • Establish CRM best practices, governance, and performance standards

Campaign Management & Optimization
  • Lead CRM campaign planning, execution, testing, and optimization across multiple touchpoints
  • Develop testing strategies to improve engagement, conversion, and retention performance
  • Monitor campaign effectiveness and translate performance insights into optimization recommendations
  • Establish CRM best practices, governance, and performance standards

Consumer Insights & Retention
  • Analyze consumer behaviors, engagement trends, and lifecycle performance to identify growth opportunities
  • Translate consumer and business insights into actionable retention and loyalty strategies
  • Measure customer journey effectiveness and recommend enhancements to improve consumer experience
  • Identify opportunities to increase customer loyalty, repeat purchase behavior, and CLTV

Cross-Functional Leadership
  • Partner with Marketing, eCommerce, Sales, Analytics, Customer Service, and IT to deliver connected consumer experience
  • Collaborate with external agencies and technology partners to implement CRM initiatives
  • Serve as the CRM subject matter expert and provide strategic guidance across the organization
  • Ensure CRM initiatives align with brand objectives, commercial priorities, and business goals

Success Metrics
  • Consumer & Professional database growth
  • Customer acquisition and retention
  • Customer Lifetime Value (CLTV)
  • Repeat purchase and replenishment rates
  • Email and SMS engagement performance
  • Segmentation and personalization effectiveness
  • Loyalty program participation
  • CRM campaign ROI and marketing attribution
  • Consumer engagement across lifecycle touchpoints

Education & Experience
  • Bachelor's degree in Marketing, Business, Communications, or related field
  • 8-12+ years of experience in CRM, lifecycle marketing, marketing automation, or digital marketing
  • Proven success developing CRM strategies that improve customer acquisition, retention, and CLTV
  • Experience managing email marketing, SMS, customer journey orchestration, and marketing automation platforms
  • Strong analytical skills with the ability to translate consumer data into business strategy
  • Experience leading cross-functional initiatives and influencing stakeholders
  • Excellent communication, leadership, and project management skills

Preferred
  • Experience with Salesforce Marketing Cloud, Adobe Campaign, HubSpot, Marketo, Microsoft Dynamics 365, or similar CRM platforms
  • Experience with Customer Data Platforms (CDPs) and first-party data activation
  • Experience with journey orchestration, personalization, and marketing automation
  • Experience supporting both B2C Retail Consumer and B2B Professional customer engagement programs
  • Experience with loyalty, retention, and subscription-based marketing strategies
  • Experience with A/B testing and experimentation frameworks
  • Experience with Google Analytics, Adobe Analytics, Power BI, Tableau, or similar analytics platforms
  • Experience within healthcare, oral care, consumer packaged goods (CPG), or other regulated industries
  • Familiarity with AI-driven personalization and predictive marketing capabilities

Judgment and Decision Making:
Works under general direction on broad strategic assignments with periodic review of results. Exercises a high degree of independent judgment in developing CRM strategy, lifecycle marketing initiatives, audience segmentation, and customer engagement programs. Responsible for evaluating CRM performance, identifying opportunities to improve consumer retention and Customer Lifetime Value (CLTV), and recommending strategic initiatives that support long-term business growth.
What Makes Sunstar Special is:
  • A business focused on health and wellness of people around the world
  • High Quality Products
  • Beautiful state-of-the-art facility
  • Diversity and Inclusion
  • Corporate Social Responsibility Program and partnership with charitable organization
  • Strong value placed on company culture
  • Excellent, comprehensive insurance coverage that includes Medical, Vision, and Dental benefits.
  • Opportunities for career growth and advancement
  • Employee discount on GUM products
  • 401K retirement plan with employer match (Pretax and Roth options)
  • 401K profit sharing contribution based on company performance.
  • Paid holidays and generous paid time off. Pet, Legal and Identity Theft Insurance Plans
  • Competitive bonus
  • On-site café
  • On Site Fitness Center
  • Corporate Perks Discount Program (Auto, Retail, Electronics, Entertainment, Computers, Personal Vacations, Cell Phones, Movie Tickets, Eating Out and Much More)
  • Beautifully maintained walking trails
  • Hybrid Schedule (certain departments)
  • Numerous employee appreciation events throughout the year.
  • Recognition and Rewards Programs

If you'd enjoy a career helping others attain overall health through oral health, consider joining the Sunstar Americas, Inc. team.
The employer is subject to certain governmental record keeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, the employer invites employees to voluntarily self-identify their gender, and race or ethnicity. Completion of this data is voluntary and will not affect your opportunity for employment or terms or conditions of employment. Information collected will be used for EEO-1 reporting purposes only and will be kept separate from all other personnel records, only accessed by Authorized Users. Information collected will be kept confidential and will only be used in accordance with the provisions of applicable laws, including those that require the information to be summarized and reported to the federal government. When reported, data will not identify any specific individual.
The pay range for this position of Customer Relationship Manager is $120,000 to $140,000. However, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for an annual bonus as part of total compensation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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