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Customer Relationship Associate Jobs (NOW HIRING)

ATALNT LLC

Customer Relationship Associate

Grapevine, TX · On-site

$37K - $46K/yr

Customer Relationship Associate Location: Grapevine, Texas Job Type: Full Time Company Overview Our client is a growing transportation brokerage. The organization specializes in dry van ...

Atalnt Llc

Customer Relationship Associate

Grapevine, TX · On-site

$37K - $46K/yr

Customer Relationship Associate Location: Grapevine, Texas Job Type: Full Time Company Overview Our client is a growing transportation brokerage. The organization specializes in dry van ...

ATALNT

Customer Relationship Associate

Grapevine, TX · On-site

$37K - $46K/yr

Customer Relationship Associate Location: Grapevine, Texas Job Type: Full Time Company Overview: Our client is a growing transportation brokerage. The organization specializes in dry van ...

Equiliem

CUSTOMER RELATIONSHIP ASSOCIATE (CRA)

Grapevine, TX · On-site

$37K - $46K/yr

CUSTOMER RELATIONSHIP ASSOCIATE (CRA) Location:Grapevine, Texas (Onsite) Qualifications: - Freight brokerage, transportation sales, or logistics operations experience preferred - Strong communication ...

Advatix

CUSTOMER RELATIONSHIP ASSOCIATE (CRA)

Coppell, TX · On-site

$60K - $115K/yr

CUSTOMER RELATIONSHIP ASSOCIATE (CRA) Client : Confidential Client (Transportation Brokerage) | Location : Grapevine, Texas (Onsite) Compensation : $60,000 - $115,000 Qualifications : Freight ...

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Customer Relationship Associate information

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$25K

$47.1K

$67K

How much do customer relationship associate jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer relationship associate in the United States is $47,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What qualifications are needed to be an RM?

A Customer Relationship Associate typically needs a high school diploma or equivalent, strong communication and interpersonal skills, and experience in customer service or sales. Some roles may require familiarity with CRM software and relevant certifications, depending on the industry and company requirements.

What does a customer relations associate do?

A customer relations associate manages interactions with customers to ensure satisfaction and build loyalty. They handle inquiries, resolve complaints, and provide product or service information, often using communication tools like phone, email, or chat. Strong interpersonal skills and knowledge of company policies are essential for this role.

What does a Customer Relationship Associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

Is being an RM a stressful job?

A Customer Relationship Associate role can be stressful due to the need to manage client expectations, handle complaints, and meet performance targets. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during busy periods or when dealing with difficult customers.

What are the key skills and qualifications needed to thrive as a Customer Relationship Associate, and why are they important?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

What are some common challenges faced by Customer Relationship Associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Manager, Client Services Director, or Customer Experience Executive tend to have the highest salaries, often exceeding $70,000 annually. These positions typically require leadership skills, industry experience, and sometimes advanced certifications or training in customer relationship management tools.
What cities are hiring for Customer Relationship Associate jobs? Cities with the most Customer Relationship Associate job openings:
What are the most commonly searched types of Customer Relationship jobs? The most popular types of Customer Relationship jobs are:
What states have the most Customer Relationship Associate jobs? States with the most job openings for Customer Relationship Associate jobs include:
Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 68% Physical, 2% Hybrid, and 30% Remote job distribution, with an average salary of $47,089 per year, or $22.6 per hour.

Customer Relationship Associate

ATALNT LLC

Grapevine, TX • On-site

$37K - $46K/yr

Other

Posted 11 days ago

Job description

Job Description
Job Title: Customer Relationship Associate
Location: Grapevine, Texas
Job Type: Full Time
Company Overview
Our client is a growing transportation brokerage. The organization specializes in dry van transportation while also supporting reefer, oversized freight, over dimensional shipments, specialized trailers, bladders, and multi modal transportation services.
The company is continuing to expand its commercial team and is seeking transportation professionals who can contribute to business growth, customer development, and operational execution within a fast paced brokerage environment.
Position Summary
The Customer Relationship Associate (CRA) is responsible for driving new business development, managing customer relationships, and delivering transportation solutions that align with customer needs and business objectives.
This position combines brokerage sales, account management, and freight operations exposure. The ideal candidate understands freight pricing strategy, carrier coordination, transportation execution, and customer retention while operating within a non asset transportation brokerage environment.
Candidates should bring strong brokerage experience, relationship building capabilities, and a practical understanding of what it takes operationally to move freight successfully.
Key Responsibilities
  • Generate new freight opportunities and develop long term customer relationships
  • Grow and manage an active portfolio of transportation accounts
  • Expand existing customer business through account development strategies
  • Coordinate transportation solutions across:
    • Full Truckload (FTL)
    • Dry Van
    • Reefer
    • Drayage
    • Intermodal
    • Specialized Freight
    • Oversized and Over Dimensional Freight
  • Develop freight pricing strategies that balance competitiveness and profitability
  • Collaborate closely with Carrier Development and Operations teams to ensure successful freight execution
  • Build and maintain strong carrier relationships to support transportation capacity needs
  • Deliver high levels of customer satisfaction through proactive communication and issue resolution
  • Resolve claims, service disruptions, and transportation challenges professionally and efficiently
  • Monitor transportation market trends and identify opportunities for customer growth
  • Support carrier network development and operational performance initiatives
  • Ensure compliance with company procedures, SOPs, and operational standards
  • Utilize TMS systems and transportation technology tools effectively
  • Maintain strong account retention through consistent service execution and relationship management
  • Maintain accurate account activity and customer information within internal systems
Requirements
  • Minimum 5+ years of business development or account management experience within a non asset freight brokerage environment
  • Prior carrier sales or brokerage operations experience preferred
  • Strong understanding of freight pricing strategy and transportation execution
  • Working knowledge of:
    • Full Truckload (FTL)
    • Dry Van
    • Reefer
    • Over Dimensional Freight
    • Specialized Equipment
    • Multi Modal Transportation
  • Practical understanding of freight brokerage operations and transportation processes
  • Strong sales, negotiation, customer service, and relationship management abilities
  • Excellent communication and problem solving skills
  • Ability to manage customer relationships in a fast paced brokerage environment
  • Experience utilizing Transportation Management Systems (TMS) and Microsoft Office applications
  • Strong organizational skills and attention to detail
Preferred Background
  • Transportation brokerage sales professionals with operational brokerage experience
  • Freight professionals with exposure to account management and carrier execution
  • Asset based transportation experience is a plus
  • Professionals seeking long term career growth within a growing brokerage organization

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