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Customer Relationship Associate Jobs in Florida (NOW HIRING)

Flagstar Bank

Associate Relationship Manager

Palm Beach, FL · On-site

$61K - $107K/yr

Position Title Associate Relationship Manager Location New York, NY 10018 Job Summary The Associate ... Oversight of daily customer & risk reports including new account reports, significant activity ...

SubBase

Customer Success Associate

Fort Lauderdale, FL · On-site

Keep it simple, enhance relationships, and take command of your bottom line. Start managing your ... About the role Subbase is looking for a Customer Success Associate to support our enterprise ...

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All JobsCustomer Relationship Associate JobsCustomer Relationship Associate Jobs in Florida

Customer Relationship Associate information

See Florida salary details

$18.7K

$35.2K

$50.1K

How much do customer relationship associate jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer relationship associate in Florida is $35,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,900.00 and $37,400.00 per year, depending on experience, location, and employer.

What does a customer relationship associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

What are the key skills and qualifications needed to thrive as a customer relationship associate?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What are some common challenges faced by customer relationship associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

Is a customer relationship associate an entry level job?

A customer relationship associate is often considered an entry-level position that typically requires good communication skills and basic customer service experience. Many employers provide on-the-job training, making it accessible to candidates without extensive prior experience.

Is customer relationship associate a stressful job?

Customer Relationship Associates often handle customer inquiries, resolve issues, and maintain client satisfaction, which can be demanding during busy periods or when managing difficult customers. The job may involve multitasking and meeting performance targets, but stress levels vary depending on the work environment and individual skills. Proper training and support can help manage workload-related stress.

What are the most commonly searched types of Customer Relationship jobs in Florida?

The most popular types of Customer Relationship jobs in Florida are:

What cities in Florida are hiring for Customer Relationship Associate jobs?

Cities in Florida with the most Customer Relationship Associate job openings:

Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in Florida as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $35,189 per year, or $16.9 per hour.

Relationship Associate - Custody

Franklintempleton

Saint Petersburg, FL • Hybrid

$37K - $47K/yr

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description

Fiduciary Trust International is a premier investment and wealth management firm with a commitment to growing and protecting wealth across generations. We offer a dynamic and collaborative approach to managing wealth for high-net-worth and ultra high-net-worth individuals and families, family offices, endowments, foundations, and institutions. Our investment managers, tax and estate planning professionals work together to develop holistic strategies to optimize clients' portfolios while mitigating the impact of taxes on their wealth. As a fiduciary, the guidance we provide is in the best interests of our clients, without conflict or competing benefits. We offer boutique customization and deep expertise in specialized investment, tax and planning strategies alongside sophisticated technology and custody platforms.

Fiduciary Trust International is owned by Franklin Templeton, a dynamic firm that spans asset management, wealth management, and fintech, giving us many ways to help investors make progress toward their goals. With clients in over 150 countries and offices on six continents, you'll get exposed to different cultures, people, and business development happening around the world.

Relationship Associate - Custody

Fiduciary Trust International is hiring a Relationship Associate - Custody to join the St. Petersburg, FL office.The Associate partners with the Custody Relationship Managers to provide custody services for large and complex High Net Worth (HNW) individual, institutional, Registered Investment Advisor and family office client relationships. The Associate serves as the primary contact with clients and external advisors and acts as liaison between the client/advisor, Relationship Manager and operations, coordinating the processing of all requests, ensuring adherence to regulatory compliance.

How You Will Add Value
  • Serve as primary point of contact on assigned group of custody relationships, including monitoring and reviewing account activities involving cash transactions, foreign exchanges, overdraft, and failed trade resolution
  • Cash Management for client requests (wires, ACH, checks, inter/intra account transfers)
  • Process instructions to transfer, review, and validate client instructions for authenticity
  • Process client trade instructions on various security types
  • Monitor and review account activities involving global and domestic cash transactions; process foreign exchanges
  • Work with internal groups on confirmation/affirmation trades and trade fail resolution.
  • Execute activities related to client account openings, account closings and account maintenance; assist with client onboarding
  • Process gifts and contributions
  • Execute daily account administration activities, process clients' instructions and follow through with involved departments
  • Responsible for completeness and integrity of client data on custody/trust accounting system
  • Participate in client meetings/calls as needed; assist clients with questions regarding online access
  • Daily review of prior day work, investigating variances, and following up with required parties
  • Collaborate with Relationship Manager to understand client satisfaction levels, changes in clients' business needs and future use of Fiduciary products and services
  • Participate in department projects
What Will Help You Be Successful in This Role
  • Bachelor's degree
  • 3+ years of relevant financial services industry experience
  • Prior client service / relationship management experience
  • Investment operations and investment accounting knowledge
  • Knowledge of retirement and trust accounts
Knowledge, Skills, and Abilities
  • Exceptional customer service skills; capable of interacting with HNW individuals
  • Excellent verbal and written communication skills with strong attention to detail
  • Ability to work well independently and effectively in a hybrid / remote environment; must be able to self-manage time and be available during normal business hours
  • Excellent interpersonal skills
  • Ability to manage high touch clients and special situations
  • Ability to manage multiple client accounts and projects with varying priorities and deadlines
  • Strong analytical ability
  • MS Office proficiency
  • Ability to handle confidential information
  • Ability to develop solutions to a variety of complex problems
  • Must be able to make decisions quickly and appropriately, sometimes in the absence of detailed instructions
  • Ability to anticipate service level issues and proactively escalate

Compensation Range: Franklin Templeton offers employees a competitive and valuable range of total rewards-monetary and non-monetary - designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $60,000 - $84,000, depending on location and level of relevant experience, plus discretionary bonus.

Learn More:Click below to learn more about Fiduciary Trust -

  • Fiduciary Trust International
  • The Story of Fiduciary Trust International

#LI-US

#Hybrid

Experience our welcoming culture and reach your professional and personal potential!


Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.

Learn more about the wide range of benefits we offer at Franklin Templeton
*Most benefits vary by location. Ask your recruiter about benefits in your country.

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

If you believe that you need an accommodation or adjustment, due to a medical condition or disability, to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number of the position you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

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