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Customer Relationship Associate Jobs in Florida (NOW HIRING)

Hernon

Revenue Operations Associate

Sanford, FL · On-site

... customer relationships. In addition to business development responsibilities, the Associate ... supports quoting, order management, and customer service activities by executing established ...

Mac Papers

Customer Success Associate

Jacksonville, FL · On-site

The Customer Success Associate role at Mac Papers and Packaging, a member of the Customer Success ... Build trusted relationships with key contacts to understand needs, buying behaviors, and service ...

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All JobsCustomer Relationship Associate JobsCustomer Relationship Associate Jobs in Florida

Customer Relationship Associate information

See Florida salary details

$18.7K

$35.2K

$50.1K

How much do customer relationship associate jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer relationship associate in Florida is $35,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,900.00 and $37,400.00 per year, depending on experience, location, and employer.

What does a customer relationship associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

What are the key skills and qualifications needed to thrive as a customer relationship associate?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What are some common challenges faced by customer relationship associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

Is a customer relationship associate an entry level job?

A customer relationship associate is often considered an entry-level position that typically requires good communication skills and basic customer service experience. Many employers provide on-the-job training, making it accessible to candidates without extensive prior experience.

Is customer relationship associate a stressful job?

Customer Relationship Associates often handle customer inquiries, resolve issues, and maintain client satisfaction, which can be demanding during busy periods or when managing difficult customers. The job may involve multitasking and meeting performance targets, but stress levels vary depending on the work environment and individual skills. Proper training and support can help manage workload-related stress.

What are the most commonly searched types of Customer Relationship jobs in Florida?

The most popular types of Customer Relationship jobs in Florida are:

What cities in Florida are hiring for Customer Relationship Associate jobs?

Cities in Florida with the most Customer Relationship Associate job openings:

Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in Florida as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $35,189 per year, or $16.9 per hour.

Revenue Operations Associate

Hernon

Sanford, FL • On-site

Other

Posted 6 days ago

Job description

Position Summary

The Revenue Operations Associate is responsible for generating qualified commercial opportunities through proactive business development while supporting the execution of Hernon's standardized revenue processes. This role serves as the front line of customer engagement by identifying new business opportunities, qualifying prospects, nurturing inbound and outbound leads, and strengthening existing customer relationships. In addition to business development responsibilities, the Associate supports quoting, order management, and customer service activities by executing established Revenue Operations processes with accuracy and consistency.


Primary Responsibilities Business Development & Revenue Growth

·        Conduct proactive outbound prospecting through phone, email, LinkedIn, CRM campaigns, and other outreach channels.

·        Identify, research, and qualify prospective customers within target industries and market segments.

·        Re-engage dormant customers, inactive accounts, and stalled opportunities.

·        Develop relationships with distributors, OEMs, and end users to generate qualified opportunities.

·        Coordinate marketing-generated lead follow-up and execute post-trade-show campaigns.

·        Perform quote follow-up activities to improve conversion rates.

·        Identify cross-sell, upsell, and new application opportunities within existing accounts.

·        Schedule meetings and discovery calls for Regional Sales Managers.

·        Build and maintain prospect lists, target account plans, and outreach campaigns.

·        Capture Voice of Customer feedback and communicate market intelligence to the commercial team.

·        Maintain accurate opportunity and activity records within Zoho CRM.


Revenue Operations Support

·        Execute standardized workflows for quoting, order entry, customer onboarding, returns, and complaint resolution.

·        Manage customer interactions through Zoho Desk in accordance with established service standards.

·        Prepare quotations, sample requests, customer documentation, and commercial correspondence.

·        Support Regional Sales Managers with commercial coordination and customer follow-up.

·        Escalate process exceptions and complex customer issues through established workflows.

·        Provide feedback to the Revenue Operations Lead regarding process improvement opportunities.


Key Performance Indicators

·        Qualified opportunities created

·        Pipeline value generated

·        Outbound prospecting activity

·        Marketing lead conversion rate

·        Quote follow-up completion

·        Reactivated customer accounts

·        CRM data quality

·        Order accuracy

·        Customer response time

·        Process adherence


Qualifications

·        Bachelor's degree or equivalent experience preferred.

·        Experience in business development, inside sales, customer success, or commercial operations.

·        Strong communication, relationship-building, and organizational skills.

·        Experience with CRM systems; Zoho CRM preferred.

·        Experience with SAP Business One and Zoho Desk preferred.

·        Self-motivated with the ability to balance growth initiatives and operational responsibilities.

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