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Customer Relationship Associate Jobs (NOW HIRING)

Woodforest National Bank

Relationship Associate I

Frisco, TX · On-site

$37K - $46K/yr

The Relationship Associate I provides administrative services and customer assistance in the process of approval and servicing of loans from application to closing. This includes establishing loan ...

Woodforest National Bank

Relationship Associate I

Dallas, TX · On-site

$39K - $49K/yr

The Relationship Associate I provides administrative services and customer assistance in the process of approval and servicing of loans from application to closing. This includes establishing loan ...

Synovus

Community Relationship Associate

Atlanta, GA · On-site

Drives data integrity of customer information source systems for accurate management and reporting of the overall client relationship. Manages deposit portfolio, provides account management and ...

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Customer Relationship Associate information

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$25K

$47.1K

$67K

How much do customer relationship associate jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer relationship associate in the United States is $47,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What does a Customer Relationship Associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

What are the key skills and qualifications needed to thrive as a Customer Relationship Associate, and why are they important?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

What are some common challenges faced by Customer Relationship Associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.
What cities are hiring for Customer Relationship Associate jobs? Cities with the most Customer Relationship Associate job openings:
What are the most commonly searched types of Customer Relationship jobs? The most popular types of Customer Relationship jobs are:
What states have the most Customer Relationship Associate jobs? States with the most job openings for Customer Relationship Associate jobs include:
Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in the United States as of June 2026, with employment types broken down into 54% Full Time, 45% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,089 per year, or $22.6 per hour.

Senior Commercial Relationship Associate

Flagstar Bank

Beverly Hills, CA • On-site

$94K - $154K/yr

Full-time

Medical, Dental, Vision, Life

Posted 24 days ago

Job description

Position Title

Senior Commercial Relationship Associate

Location

Beverly Hills, CA 90212

Job Summary

The Relationship Associate participates in the support of commercial client relationships for our Corporate and Middle Market teams in our Southwest market. They contribute to activities that generate new business. This position collaborates with product specialists, portfolio managers, and operational support specialists. They help manage the on-going monitoring of portfolio quality and ensure compliance with applicable regulations and guidelines.

Job Responsibilities:

  • Develop and maintain relationships to help generate deal flow.

  • Assist in closing new deals.

  • Help with various aspects of the relationship management process to ensure a high-level client experience.

  • Work with portfolio managers and engage with borrowers to expand the banking relationship.

  • Partner with management to ensure the achievement of goals.

  • Track production and help with forecasting process.

  • Use independent judgement and discretion to make decisions.

  • Analyze and resolve complex problems for both internal and external stakeholders.

  • Serve as the primary servicing contact for clients' account services. Process account openings, maintenance requests, documentation updates, and compliance requirements.

  • Monitor service-level agreements (SLAs) and resolve client issues promptly.

  • Collaborate with Relationship Managers and credit teams to support client needs.

  • Assist in maintaining accurate records in the CRM system and pipeline management.

  • Support and organize client engagement initiatives including corporate events, networking forums, seminars, and relationship-building activities.

  • Performs special projects as required.

  • Performs special projects, and additional duties and responsibilities as required.

  • Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Required Qualifications:

  • High School Diploma or Equivalent

  • 5 years minimum experience

Preferred Qualifications:

  • Education level: Undergraduate Degree (4 years or equivalent)

Competencies:

  • Good negotiation skills in addition to excellent verbal and written communication skills

  • Computer proficiency in Microsoft Office applications including; Word and Excel

  • Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results

  • Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience

  • Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders

  • Some travel may be required

  • Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:Benefits | Flagstar Bank

Pay Range

$94,687.50 - $154,025.00

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.

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