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Customer Relationship Associate Jobs in California

Genesis Capital

Relationship Associate

Sherman Oaks, CA · On-site

$25.82 - $43.51/hr

The Relationship Associate (RA) partners with the Sales team to achieve loan production goals ... Supports Sales Team throughout course of loan files, which may include follow-up with customers ...

Genesis Capital

Relationship Associate

Sherman Oaks, CA · On-site

$25.82 - $43.51/hr

The Relationship Associate (RA) partners with the Sales team to achieve loan production goals ... Supports Sales Team throughout course of loan files, which may include follow-up with customers ...

Genesis Capital

Relationship Associate

Los Angeles, CA · On-site

$25.82 - $43.51/hr

The Relationship Associate (RA) partners with the Sales team to achieve loan production goals ... Supports Sales Team throughout course of loan files, which may include follow-up with customers ...

True Religion

CRM Associate

El Segundo, CA · Hybrid

As the CRM Associate, you will support the team by executing the day-to-day production of marketing campaigns across email, SMS, and push. You will bring the CRM Manager's plans to life--building ...

TriNet

Associate Customer Relationship Manager

Dublin, CA · On-site

$63K - $128K/yr

Provides on-demand touchpoint to customers to ensure satisfaction and increase breadth and depth of C-Suite relationships * Identifies client service opportunities and coordinates the execution of ...

TriNet

Associate Customer Relationship Manager

Dublin, CA · On-site

$63K - $128K/yr

Provides on-demand touchpoint to customers to ensure satisfaction and increase breadth and depth of C-Suite relationships * Identifies client service opportunities and coordinates the execution of ...

TriNet

Associate Customer Relationship Manager

Dublin, CA · On-site

$63K - $128K/yr

Provides on-demand touchpoint to customers to ensure satisfaction and increase breadth and depth of C-Suite relationships * Identifies client service opportunities and coordinates the execution of ...

TriNet

Associate Customer Relationship Manager

Dublin, CA · On-site

$63K - $128K/yr

Provides on-demand touchpoint to customers to ensure satisfaction and increase breadth and depth of C-Suite relationships * Identifies client service opportunities and coordinates the execution of ...

Pacific Sunwear Stores LLC

CRM Specialist

Anaheim, CA · On-site

$67.50 - $82.50/hr

Responsible for day-to-day management of CRM campaign processes from design through deployment and ... Generous associate discount of 30-50% off merchandise online and in-stores * Competitive long term ...

New

PacSun

CRM Specialist

Anaheim, CA · On-site

$75K/yr

Responsible for day-to-day management of CRM campaign processes from design through deployment and ... Generous associate discount of 30 - 50% off merchandise online and in-stores * On-site Cafe * On ...

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All JobsCustomer Relationship Associate JobsCustomer Relationship Associate Jobs in California

Customer Relationship Associate information

See California salary details

$24.7K

$46.5K

$66.1K

How much do customer relationship associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer relationship associate in California is $46,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $49,300.00 per year, depending on experience, location, and employer.

What does a customer relationship associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

What are the key skills and qualifications needed to thrive as a customer relationship associate?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What are some common challenges faced by customer relationship associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

Is a customer relationship associate an entry level job?

A customer relationship associate is often considered an entry-level position that typically requires good communication skills and basic customer service experience. Many employers provide on-the-job training, making it accessible to candidates without extensive prior experience.

Is customer relationship associate a stressful job?

Customer Relationship Associates often handle customer inquiries, resolve issues, and maintain client satisfaction, which can be demanding during busy periods or when managing difficult customers. The job may involve multitasking and meeting performance targets, but stress levels vary depending on the work environment and individual skills. Proper training and support can help manage workload-related stress.

What are the most commonly searched types of Customer Relationship jobs in California?

The most popular types of Customer Relationship jobs in California are:

What cities in California are hiring for Customer Relationship Associate jobs?

Cities in California with the most Customer Relationship Associate job openings:

Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in California as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $46,472 per year, or $22.3 per hour.

Relationship Associate

Genesis Capital

Sherman Oaks, CA • On-site

$25.82 - $43.51/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

The Relationship Associate (RA) partners with the Sales team to achieve loan production goals through the establishment and maintenance of ongoing business relationships with investors/borrowers. The RA supports the Sales Team in managing the pipeline, loan processes, and portfolio management.


Essential Functions include the following (other duties may be assigned):

  • Manage pipeline by assisting Loan Officer and Relationship Manager in building sponsor and loan files, collecting conditions, managing loan processes, and communicating status to customers.
  • Supports Sales Team throughout course of loan files, which may include follow-up with customers, collecting documents and serving as main internal point of contact for assigned loans.
  • Basic loan structuring using knowledge of front-end guidance, underwriting requirements and loan products.
  • Develop needs list based on review of the structure and Genesis underwriting requirements.
  • Reviews files and looks for any “red flags” may be in loan documentation to ensure package is sufficient and complete.
  • Works directly with investor/borrower to obtain initial documentation sufficient for submission to underwriting or portfolio management. This includes reviewing loan package and structure to ensure it meets lending criteria.

Professional Experience/Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum 2 years’ experience in loan processing or similar role, preferably 1 year in private/hard money space
  • Working knowledge of MS Office, specifically Outlook.
  • Attention to detail
  • Ability to apply critical thinking and problem-solving skills
  • Works well in a fast-paced environment
  • Strong organizational skills
  • Strong verbal and written communication skills with excellent follow-up
  • Highly self-motivated to learn new skills and concept
  • Team player
  • Ability and desire to work in a fast-paced, deadline-oriented environment


While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties as necessary.


By applying to this position, the candidate acknowledges that this is not a remote role and is required to be on-site in Sherman Oaks, CA.

Company Description

Genesis Capital (the “Company”) is one of the largest business purpose lenders in the country, focused on providing commercial real estate financing solutions to real estate developers who buy, renovate, and sell single-family and/or multi-family residential real estate. The Company is a subsidiary of Rithm Capital (parent company), a publicly traded mortgage real estate investment trust.