Customer Relationship Associate Jobs in Massachusetts

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About the role:

TheCRM Platforms Lead (Associate Director)drives CRM strategy and execution for USBU Field Sales, Medical and Access capabilities and acts as a primaryconduit between field teams and delivery teams, translating strategic needs into clear, buildable requirements and release plans. This role ensures CRM platform execution is aligned to standards, compliant, and measurable- aligning the Field roles' ability to execute across data, digital and CRM platform functionality.

Scope & Leadership Expectations

• Develop and lead the execution of an overall CRM strategy tailored to business priorities across in line and launch brands, considering both existing capabilities as well and new technology investments

• Serves and main DD&T point of contact for FPO, CEE and DD&T delivery pods to reduce friction and improve time-to-market. Guides teams in the use of existing technologies and identifying areas of investment translating needs to solutions that align to the business strategy.

• Owns cross-functional delivery coordination and intake-to-release discipline for key CRM platform initiatives.

• Drives consistency and reuse through standard patterns, templates, and enablement.

Key Accountabilities / Responsibilities

• CRM Strategy and Planning: Create a roadmap of CRM priorities aligned with USBU and DD&T strategy, allowing for creation of delivery roadmaps and investment opportunities. Focus will be on aligning local market and BU needs with Takeda's Cx of the Future transformation program.

• Field-to-Delivery Translation:Convert Field objectives into clear requirements, user stories, acceptance criteria, and release plans; maintain a high-quality intake-to-delivery pipeline.

• Delivery Management and Execution: Work across onshore and offshore delivery teams to build, test and deploy CRM solutions in an agile way, following good system development practices

• Launch & Release Readiness:Ensure platform changes support Field timelines (launches, targeting refreshes, critical updates) with readiness, validation, and stakeholder communications.

• Documentation & Enablement:Maintain enablement artifacts (technical design documentation, testing documentation) to improve efficiency, delivery quality and enable opportunities for reuse.

• Governance & Standards Execution:Enforce platform standards (templates, measurement prerequisites, security/compliance basics) to reduce fragmentation and rework. Ensure planned changes are shared with and approved by CRM Architecture Council

Key Stakeholders

Sales Enablement, Marketing Operations (for RTE), Field Medical Operations, delivery partners (internal and external), platform teams, Global DD&T counterparts as needed.

Qualifications / Experience

• Bachelor's degree in business, technology, computer science, or a related field, or equivalent experience.

• 8-12+ years in CRM platform delivery, digital product, or program leadership.

• Demonstrated ability to lead through influence and deliver in regulated environments.

• Experience with CRM platforms, commercial technologies, and Agile delivery, preferably in the pharmaceutical or life sciences industry.

• Ability to translate complex business needs into scalable solutions, clear requirements, and actionable delivery plans.

• Experience managing cross-functional stakeholders, dependencies, risks, and competing priorities in a matrixed environment.

• Strong communication, influencing, and change-management skills to drive alignment and adoption across Field, Medical, Access, and DD&T teams.

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

#LI-Hybrid

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

U.S. Base Salary Range:

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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