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Customer Relationship Manager Jobs (NOW HIRING)

Three21 Creative LLC

CRM Specialist

Orlando, FL · On-site

$65K - $80K/yr

CRM Specialist ABOUT THE ROLE As a CRM Specialist at 321, you will be the technical architect and strategic advisor for our clients' customer relationship management systems. You'll design, implement ...

Baltimore Orioles

CRM Analyst

Baltimore, MD · On-site

$65K - $75K/yr

Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...

Ashley Digital

Director, CRM

... manager responsible for calendar execution * Oversee lifecycle journey strategy across email and ... Own the CRM testing roadmap: analyze results using established methods, determine next steps, and ...

Applied Medical

CRM Specialist

Rancho Santa Margarita, CA · On-site

$75K/yr

Position Description The CRM Specialist supports the global rollout, adoption, and ongoing optimization of Microsoft Dynamics 365 Customer Relationship Management (CRM) at Applied Medical. This role ...

Orveon

Coordinator CRM

Manhattan, NY · On-site

This role will report to the Manager of CRM, and work across the three brands: bareMinerals, BUXOM and Laura Mercier. Qualifications Bachelor's degree in marketing, Business, Communications, or ...

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

Position Overview We are seeking a detail-oriented and organized CRM Coordinator to support the bank's customer relationship management (CRM) programs and marketing project coordination efforts ...

Payroll Partners, Inc.

CRM Administrator

Fort Wright, KY · On-site

$70K - $80K/yr

The CRM Administrator will be responsible for ensuring the system supports sales, marketing, and customer service processes efficiently. This role requires technical expertise, business insight, and ...

Atlantic Coast Mortgage

CRM Administrator

Atlantic Coast Mortgage is seeking a CRM Administrator to support day-to-day management, optimization, and execution of marketing initiatives. This role is responsible for maintaining CRM data ...

OC Sports and Entertainment

CRM Analyst

Anaheim, CA · On-site

$84K - $94K/yr

The CRM Analyst is a full-time, exempt position reporting to the Anaheim Ducks Senior Director, Ticket Strategy. This role is responsible for leading CRM initiatives across ticket sales, ticket ...

Shawmut

CRM Platform Manager

Boston, MA · On-site

Shawmut is seeking an experienced CRM Platform Manager to own and optimize our Microsoft Dynamics 365 environment. This role serves as the primary technical and functional owner of the D365 platform ...

Digital Remedy

CRM Developer

Hunt Valley, MD

Sinclair has an exciting opportunity for a CRM Developer to join our Enterprise Solutions organization! Our Enterprise Solutions team is the technological backbone of our corporate processes ...

Shawmut

CRM Platform Manager

Boston, MA · On-site

Responsibilities Shawmut is seeking an experienced CRM Platform Manager to own and optimize our Microsoft Dynamics 365 environment. This role serves as the primary technical and functional owner of ...

Stem Xpert

SAP CRM

Santa Clara, CA

SAP CRM- Service Modules Location: Santa Clara, CA Duration: Long Term Description: At least 7 to 9 years of SAP CRM Service consulting experience Team member for at least ONE full life cycle SAP PM ...

Anaheim Ducks

CRM Analyst

Anaheim, CA

$84K - $94K/yr

CRM Analyst Pay Details: The annual base salary range for this position in California is $84,500 to $94,500 per year. The starting pay for the successful candidate depends on various job-related ...

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Customer Relationship Manager information

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How much do customer relationship manager jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer relationship manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

Is an RM role stressful?

A Customer Relationship Manager (CRM) role can be stressful due to the need to meet client expectations, handle complaints, and manage multiple accounts simultaneously. Success in this role often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially in fast-paced environments.

How does a Customer Relationship Manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for maintaining and improving relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, coordinate communication, and develop strategies to meet client needs, often using CRM software tools. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

How much is the salary of a relationship manager?

The salary of a Customer Relationship Manager typically ranges from $50,000 to $90,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What does a Customer Relationship Manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What do customer relations managers do?

Customer Relationship Managers oversee interactions with clients to build strong relationships, improve customer satisfaction, and retain business. They analyze customer data, address concerns, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relationship Manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
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Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 68% Physical, 2% Hybrid, and 30% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.
CRM Consultant

CRM Consultant

Berkshire Hathaway Automotive

Irving, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Berkshire Hathaway Automotive is seeking a Dallas-based CRM Consultant to join our National CRM Team. This is a high-impact role supporting dealership leaders across the country — helping them improve Traffic Management, CRM usage, digital retailing, and overall sales/service performance.

If you have automotive retail management experience, love solving problems, and enjoy helping dealerships perform at a higher level, this role may be for you.

Why Join Us?

  • Work with a highly collaborative, growing National CRM Team.
  • Make a visible impact across 85+ dealerships and multiple franchises.
  • Career growth opportunities
  • Competitive benefits including:
  • 5-day work week
  • Paid training & development
  • Medical, Dental, Vision
  • Paid vacation & holidays
  • 401(k) with employer match

What You'll Do:

As a CRM Consultant, you’ll serve as the Subject Matter Expert for all things CRM, ILM, and Traffic Management. Your responsibilities include: 

Dealership Consulting & Process Management

    • Partner with General Managers, Sales Managers, Internet Directors, and Service Directors.
    • Establish, coach, and monitor Traffic Management SOPs across departments.
    • Deliver in-person training for Sales & Service teams on CRM usage and follow-up processes.
    • Lead regional best-practices meetings for dealership leadership.
    • Support newly acquired stores with CRM/ILM onboarding and process implementation.

Digital Retailing & Internet Operations

    • Guide Internet teams on website management and digital retailing best practices.
    • Be the dealership’s “go-to” expert on digital opportunities and lead handling.
    • Troubleshoot inventory syndication, merchandising, and pricing feeds.

CRM/ILM Training & Technical Expertise

    • Train users and managers on CRM, ILM, and related systems (DealerSocket, Xtime, etc.).
    • Interface with CRM/ILM vendors and third-party lead providers.
    • Ensure dealers stay compliant with OEM lead management rules and data safeguards.

Reporting & Performance Analysis

    • Own monthly enterprise reporting and benchmarking for leadership.
    • Track marketing campaign effectiveness, ROI, and key CRM performance trends.
    • Provide insights that influence store-level decisions and operational improvements.

What You'll Bring:

  • 3+ years of automotive retail sales or management experience (required).
  • Hands-on experience using an automotive CRM in a dealership environment.
  • Strong understanding of sales and service operations.
  • Excellent communication, presentation, and consulting skills.
  • Highly organized, adaptable, and able to work in a deadline-driven environment.
  • Proficiency in Microsoft Office; HTML/website management experience is a plus.
  • Bachelor’s degree preferred, but not required.
  • Ability to travel and be available by phone when dealerships are open.

Who We Are:

Berkshire Hathaway Automotive is one of the largest groups of affiliated dealerships in America, with over 100 franchises in 10 states. The Berkshire Hathaway Automotive affiliated dealerships set the industry standard for operational excellence, financial performance and an unmatched customer experience within franchised automobile dealerships. Using extensive experience, innovative strategies and technological expertise, Berkshire Hathaway Automotive works to assure its affiliated dealerships obtain and maintain position as leaders and trendsetters in the automotive field. The company focuses on building resilient and adaptive business models that cultivate engaged, strong and proactive leadership.

Click Here to learn more about who we are as an employer.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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