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Customer Relationship Manager Jobs (NOW HIRING)

I-Center California

CRM Manager

Los Angeles, CA · On-site

... Manager leads and executes the design, build, and maintenance of the MIC's Salesforce CRM database, under the supervision of the Deputy Director of Operations and Culture and in close collaboration ...

Carmeuse

CRM Manager

Pittsburgh, PA · On-site

$150K - $167K/yr

The CRM Manager drives the ongoing, phased development and execution of the Customer 360 roadmap, enhancing business processes and enabling stronger insights and reporting in close collaboration with ...

Ana Luisa

CRM Manager

New York, NY · On-site

... Manager to lead our retention efforts at a key moment of growth and transformation. In this role, you will own the full CRM ecosystem, including Email, SMS, Direct Mail, Membership, and lifecycle ...

Ana Luisa

CRM Manager

New York, NY · On-site

$90K - $115K/yr

... Manager to lead our retention efforts at a key moment of growth and transformation. In this role, you will own the full CRM ecosystem, including Email, SMS, Direct Mail, Membership, and lifecycle ...

Canopy Service Partners

CRM Manager

Charlotte, NC

$100K - $115K/yr

Act as the primary business owner and day-to-day manager of Canopy's core CRM and FSM platforms, including ArboStar, ArborGold, and related systems. * Develop, document, and maintain standard ...

Richemont

CRM Manager

New York, NY · On-site

... Manager reports to the Head of Marketing & Communications and leads the implementation of the global CRM strategy within the subsidiary, optimizing and originating best-in-class programs and ...

Decision Foundry

CRM Manager

New York, NY · On-site

$85K - $103K/yr

... Manager for our client. As the CRM Manager for North America, you will own the local strategy and end-to-end execution across the US and Canada. Serving as a bridge between local impact and global ...

FrankCrum

CRM Manager

Clearwater, FL · On-site

... Manager position in Clearwater, FL! In this role, you will have the opportunity to contribute to the mission of FrankCrum by managing the CRM. * Owns data in HubSpot and supporting systems.

Tripadvisor

CRM Manager

Needham, MA · On-site +1

... Manager to join our team and spearhead the development and execution of comprehensive, full-funnel CRM marketing initiatives. This pivotal role is responsible for stimulating user engagement ...

Havas

CRM Director

San Francisco, CA · On-site

Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...

Havas

CRM Director

San Francisco, CA · On-site

Description Position at Havas DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with ...

The Vitamin Shoppe

Director, CRM

Secaucus, NJ

Responsibilities CRM & Retention Strategy: * Design and oversee the CRM strategy and marketing operations for The Vitamin Shoppe, encompassing email, SMS, and other direct marketing channels.

smcnorthamerica

CRM Administrator

Noblesville, IN · On-site

The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM-related tickets and issues for SMC globally. This role will work with other components of the Sales ...

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How much do customer relationship manager jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer relationship manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

How does a Customer Relationship Manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for maintaining and improving relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, address client needs, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

How much is the salary of a Relationship Manager?

The salary of a Customer Relationship Manager typically ranges from $50,000 to $100,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often including bonuses and benefits.

What does a Customer Relationship Manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What do customer relations managers do?

Customer Relationship Managers oversee interactions with clients to build strong relationships, improve customer satisfaction, and retain business. They analyze customer data, address concerns, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relationship Manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the highest salary for a Customer Relationship Manager?

The highest salaries for a Customer Relationship Manager can exceed $100,000 annually, especially in large corporations or senior roles that require extensive experience, strategic skills, and certifications. Compensation varies based on industry, location, and company size, with top earners often receiving bonuses and benefits in addition to base pay.
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Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

CRM Manager

I-Center California

Los Angeles, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Position Title: CRM Manager
Reports To: Deputy Director of Operations & Culture
About Us
The Movement Innovation Collaborative (MIC) is a new time-limited entity that will deepen and expand the capacity, impact, and sustainability of California's grassroots movements for racial justice and social transformation. Through offerings that are additive and synergistic with existing movement efforts, the MIC will support changemakers and organizations in catalyzing innovations in movement strategy, power-building, intergenerational leadership development, and collective long-term sustainability and resilience. Through a network of physical and virtual "centers," the MIC will also contribute a key piece of infrastructure to fuel transformative structural change across California. This network will comprise new and existing centers serving hundreds of organizations and tens of thousands of grassroots leaders across California.
Position Overview
The CRM Manager leads and executes the design, build, and maintenance of the MIC's Salesforce CRM database, under the supervision of the Deputy Director of Operations and Culture and in close collaboration with the Data Strategist and the program team. This position is responsible for building on our initial CRM discovery with additional detailed discovery and then designing and configuring a Salesforce instance from the ground up.
What You'll Be Doing
The person in this role must bring a strong understanding of the Salesforce platform options for nonprofits, along with the ability to understand our organizational needs and translate them into an effectively configured Salesforce instance. The ideal candidate will be comfortable collaborating with stakeholders across the organization and be able to clearly explain design options and their tradeoffs.
Current CRM environment/conditions
  • Remote-first organization with 15-20 staff across California and one office location in the Los Angeles area
  • No central CRM is in use
  • Data that will go into the CRM is in spreadsheets, with some historical information in Airtable
  • Basic discovery has been completed, resulting in requirements that Salesforce has been validated against, a draft simplified ERD, and a draft data dictionary that is known to be incomplete
Key responsibilities
Design, build, maintenance, and project management of Salesforce
  • Initially
    • Conduct detailed discovery
    • With staff input and buy-in, design Salesforce configuration for overall relationship management, program participation, and institutional fundraising
    • Configure Salesforce in alignment with the design
    • Migrate data in collaboration with staff
    • Project-manage the design, build, data migration, and rollout
  • Ongoing
    • Collect feedback from coworkers and use it to implement improvements
    • Create and maintain Salesforce roadmap
    • Discovery for new features needed/new areas of work to be added to the CRM
    • Design new features
    • Implement new features
    • Troubleshoot in collaboration with users and address problems as they arise
    • Manage user accounts and access
    • Support effective data entry and data hygiene
    • Project-manage Salesforce overall
Documentation, training, and change management for Salesforce
  • Develop and maintain minimum viable documentation to support staff in their use of the CRM
  • Develop and deliver trainings for staff on the CRM
  • Participate in additional activities in collaboration with other staff to prepare, equip, and support people for the change that comes from the rollout of a new CRM

Who You Are
While no one person will embody all of the qualities described below, the ideal candidate will possess many of the following professional and personal abilities, attributes, and experiences:
  • 3-5 years' experience configuring Salesforce in nonprofit contexts, including fields, objects, pages, roles, profiles, permission sets, flows, and reports and dashboards
  • Salesforce Platform Administrator or Nonprofit Cloud Consultant certification a major plus
  • Experience eliciting detailed requirements from system users
  • Experience designing Salesforce features based on user requirements
  • Experience putting user-centered design principles into practice
  • Experience developing and delivering trainings and people-centered support to stakeholders across the organization
  • Understanding of user testing best practices
  • Excellent written and verbal communication skills, in particular the ability to communicate with nontechnical audiences about technical topics
  • Ability to effectively balance multiple competing priorities
  • Strong time management skills
  • Strong alignment with the MIC's mission, values, and culture
  • Demonstrated ability to work well within a multiracial team
  • A flexible and resilient approach, with the ability to handle strong opinions/feedback well, and adapt to the dynamic nature of a startup environment
  • Experience with social movement organizing is a plus

Employment Classification and Salary
  • This is a .75 full-time/30-hours a week, exempt position starting as soon as possible. This role is remote; however, the candidate must be in California.
  • The annual salary for this position is $90,000
  • The MIC has a 90-day trial period policy for all new hires. This allows both the organization and the employee to ensure a great fit. During this period, performance, adaptability, and cultural alignment will be assessed through ongoing feedback and a formal review.

Benefits
  • 100% organization-funded medical, dental, and vision coverage for employees, their spouses or domestic partners, and their children. Coverage begins on the first day of employment.
  • Paid Time Off: As a full-time employee, you will receive 15 days of vacation, 12 sick days per year, and a generous paid family leave policy. Accrual of this benefit begins on the first day of employment and becomes available upon completion of the 90-day trial period.
  • Paid Holidays: 21 days total, including a 10-day Winter Break overlapping with Christmas and New Year's Day. Additionally, 4 Floating Holidays will be made available upon completion of the 90-day trial period.
  • Retirement Plan: MIC offers a 403b retirement plan. MIC contributes an employer-paid amount equal to 5% of your salary. Vesting for this contribution is immediate. Employees have a default 3% personal contribution rate and may adjust it at any time. This benefit becomes available after the 90-day trial period.

MIC's salaries and benefits reflect our commitment to collective care and sustainability. They may evolve as the organization grows, and employees will be updated as changes occur. Additional details will be provided upon hiring.
Movement Innovation Collaborative is an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage those who see alignment with our mission and believe they have the relevant skills and experience to apply. We commit to providing an inclusive work environment where everyone is treated with fairness, dignity, and respect.

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