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Customer Relationship Manager Jobs (NOW HIRING)

Krewe Eyewear

CRM Manager

New York, NY · On-site

As our business grows, we are seeking a CRM Manager who will be responsible for developing Email & SMS strategies that drive acquisition, retention, personalization, loyalty, and long-term ...

New

Hilton Worldwide Holdings, Inc.

Manager, CRM

Mclean, VA · On-site

$90K - $120K/yr

Support the Sr. Manager of CRM in developing global customer strategy, shaping priority customer groups, and driving greater customer personalization in marketing. How you'll collaborate with others:

Tripadvisor

CRM Manager

Needham, MA · On-site +1

... Manager to join our team and spearhead the development and execution of comprehensive, full-funnel CRM marketing initiatives. This pivotal role is responsible for stimulating user engagement ...

FabFitFun

Manager, CRM

Beverly Hills, CA · On-site

$110K - $120K/yr

FabFitFun is seeking a strategic and execution-focused CRM Manager to join our Marketing team. Reporting to the VP, Lifecycle Marketing, this role will drive campaign planning, testing, and ...

Colgate-Palmolive Company

CRM Manager

New York, NY · On-site

$96K - $137K/yr

As the CRM Manager for Professional & Consumer Marketing, you will lead the campaign workstream for our Professional audience while playing a pivotal role in scaling our overarching Consumer (CCX ...

The Vitamin Shoppe

Director, CRM

Secaucus, NJ · On-site

Responsibilities CRM & Retention Strategy: * Design and oversee the CRM strategy and marketing operations for The Vitamin Shoppe, encompassing email, SMS, and other direct marketing channels.

321 the Agency

CRM Specialist

Orlando, FL · Remote

Salary: $65,000-$80,000 CRM Specialist ABOUT THE ROLE As a CRM Specialist at 321, you will be the technical architect and strategic advisor for our clients' customer relationship management systems.

Staffingine LLC

CRM Coordinator

Los Angeles, CA · On-site

$20 - $25/hr

... Manager or Senior Manager is out of office, ensuring continuity of operations. * Support day-to-day CRM coordination and operational tasks as needed. Required Skills & Qualifications * Strong ...

321 The Agency

CRM Specialist

Orlando, FL

CRM Specialist ABOUT THE ROLE As a CRM Specialist at 321, you will be the technical architect and strategic advisor for our clients' customer relationship management systems. You'll design, implement ...

Baltimore Orioles

CRM Analyst

Baltimore, MD · On-site

$65K - $75K/yr

Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...

Panorama Mortgage Group LLC

Jr CRM

Strasburg, OH

Reporting to the Marketing Manager, you will support the day-to-day operation of our CRM systems, helping keep data clean, campaigns running smoothly, and internal teams supported. This role is ideal ...

SourcePro Search, LLC

Senior CRM Manager

Manhattan, NY · On-site

... Manager champions the firm's CRM system, ensuring accurate and accessible contact data for marketing and communication initiatives, while optimizing processes to enhance client engagement and grow ...

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Customer Relationship Manager information

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How much do customer relationship manager jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for customer relationship manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

Is an RM role stressful?

A Customer Relationship Manager (CRM) role can be stressful due to the need to meet client expectations, handle complaints, and manage multiple accounts simultaneously. Success in this role often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially in fast-paced environments.

How does a Customer Relationship Manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for maintaining and improving relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, coordinate communication, and develop strategies to meet client needs, often using CRM software tools. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

How much is the salary of a relationship manager?

The salary of a Customer Relationship Manager typically ranges from $50,000 to $90,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What does a Customer Relationship Manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What do customer relations managers do?

Customer Relationship Managers oversee interactions with clients to build strong relationships, improve customer satisfaction, and retain business. They analyze customer data, address concerns, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relationship Manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
More about Customer Relationship Manager jobs
What cities are hiring for Customer Relationship Manager jobs? Cities with the most Customer Relationship Manager job openings:
What are the most commonly searched types of Customer Relationship jobs? The most popular types of Customer Relationship jobs are:
Who are the top companies hiring for Customer Relationship Manager jobs? The top employers for Customer Relationship Manager jobs are:
What states have the most Customer Relationship Manager jobs? States with the most job openings for Customer Relationship Manager jobs include:
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Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

CRM Manager

Krewe Eyewear

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

About KREWE
KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design.
In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans' culture, creativity, and energy to one of the world's most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.
As we continue to expand, we're looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that's original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.
As our business grows, we are seeking a CRM Manager who will be responsible for developing Email & SMS strategies that drive acquisition, retention, personalization, loyalty, and long-term relationships with the eCommerce, Retail & Special events KREWE customers. This person will play a crucial role in maintaining and optimizing our global CRM, ensuring effective communication to all D2C KREWE customers and subscribers.
This role is based in our New York Headquarters 5 days a week.
Key Responsibilities:
  • Own Email & SMS/MMS campaign calendar planning & workflow for eComm, retail & special events.
  • Own development of advanced marketing automation, subscriber journeys and triggered communications, increase engagement, improve marketing efficiency, and increase customer lifetime value.
  • Curate campaign context, content and call-to-actions with clear and concise copy and design briefs. Collaborate with Creative team to create engaging communications based on best practices, engagement data and testing.
  • Responsible for end-to-end execution of all campaigns, flows & transactional emails directly in Klaviyo and Attentive programs.
  • Responsible for developing effective segmentation strategies to deliver engaging, relevant communications to KREWE customers and subscribers.
  • Full administration over the KREWE CRM Systems, ensuring accurate and up-to-date customer database information that follows best practices for data entry, data quality, and data privacy.
  • Collaborate with performance marketing teams including eCommerce, Paid Media, Retail, & Events to develop CRM strategies that align with business goals per channel.
  • Monitor campaign, flow and transactional Email/SMS performance and use data-driven insights to optimize future campaigns.
  • Innovate, design, test and execute subscriber growth campaigns across all digital touch points (paid and unpaid) in order to drive a healthy acquisition strategy
  • Ideate loyalty and retention touch-points and/or programs to enhance customer LTV for an omni-channel experience
  • Create regular reports (weekly, monthly, annually) and dashboards to track email and SMS KPIs and deliver actionable insights to peers and management.

Requirements:
  • 3-5 years proven experience in CRM management, marketing automation, Email/SMS or a related role within a D2C omni-channel vertical.
  • Bachelor's Degree in Marketing, Business or related field required.
  • Candidate must have a proven track record in digital project management and ability to engage and manage needs from senior stakeholders.
  • Strong organization and presentation skills for briefing creative teams with a particular aptitude for synthesizing complex material so that it is clear, meaningful and actionable to a variety of stakeholders.
  • Proficiency in using CRM software (ideally Klaviyo and Attentive) and other performance marketing automation tools.
  • Proficiency in Analytics and reporting tools including GA4 and Triple Whale.
  • Solid understanding and experience in personalization (CRM) and segmentation marketing.
  • Aptitude to thrive in a fast-paced and rapidly changing environment.
  • Excellent analytical skills with strong data-mining and in-depth database segmentation experience preferred.
  • Familiarity with data privacy regulations (ie GDPR, CCPA, CAN-SPAM Act, etc.) and their implications for CRM activities.

Benefits and Perks:
  • Competitive wage
  • Group health plans: health, vision and dental insurance
  • Welfare benefits: life, AD&D, supplemental voluntary coverage
  • FSA Plan & HSA Program
  • 401(K) Investment Options
  • Adoption Assistance, EAP, Commuter Benefits
  • Paid Parental Leave
  • Quarterly Cultural Spend
  • Ongoing Training and Development, an Educational Allowance
  • 10 paid holidays and Paid Time Off accrual
  • KREWE employee quarterly frame allowance (of course!)

Salary (for New York only):Up to $95,000 annually based on experience and qualifications.
This reflects the base salary for this position. Compensation may vary based on factors such as skills, experience, certifications, and business needs. In addition to base pay, KREWE offers annual bonuses, a comprehensive benefits package, paid time off, and employee discounts.
Diversity and Inclusion:
KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.

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