Description The Senior Customer Experience Manager (CXM) is responsible for driving client value, adoption, and retention across the full customer journey. Serving as the voice of the client within ...
Description The Senior Customer Experience Manager (CXM) is responsible for driving client value, adoption, and retention across the full customer journey. Serving as the voice of the client within ...
Customer Experience Manager
New York, NY · On-site
Translate findings, recommendations and progress to senior leadership. * Champion culture cross ... Experience with telephony, CRM and VOC systems (e.g. Amazon Connect, Zendesk, Qualtrics, Medalia ...
Customer Experience Manager
New York, NY · On-site
Translate findings, recommendations and progress to senior leadership. * Champion culture cross ... Experience with telephony, CRM and VOC systems (e.g. Amazon Connect, Zendesk, Qualtrics, Medalia ...
Translate findings, recommendations and progress to senior leadership. * Champion culture cross ... Experience with telephony, CRM and VOC systems (e.g. Amazon Connect, Zendesk, Qualtrics, Medalia ...
Translate findings, recommendations and progress to senior leadership. * Champion culture cross ... Experience with telephony, CRM and VOC systems (e.g. Amazon Connect, Zendesk, Qualtrics, Medalia ...
... to senior leadership Qualifications • 3-5+ years of management experience in food service ... customer service orientation with the ability to handle high-volume environments • Working ...
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... to senior leadership Qualifications • 3-5+ years of management experience in food service ... customer service orientation with the ability to handle high-volume environments • Working ...
Senior Customer Experience Designer
Johnston, RI · On-site
$120K - $163K/yr
Description As a Senior Customer Experience Designer within the Journey Design team at Citizens ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
Senior Customer Experience Designer
Johnston, RI · On-site
$120K - $163K/yr
Description As a Senior Customer Experience Designer within the Journey Design team at Citizens ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
Senior Customer Experience Designer
$120K - $163K/yr
Description As a Senior Customer Experience Designer within the Journey Design team at Citizens ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
Senior Customer Experience Designer
$120K - $163K/yr
Description As a Senior Customer Experience Designer within the Journey Design team at Citizens ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
Senior Customer Experience Designer
$120K - $163K/yr
As a Senior Customer Experience Designer within the Journey Design team at Citizens, you will play ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
Senior Customer Experience Designer
$120K - $163K/yr
As a Senior Customer Experience Designer within the Journey Design team at Citizens, you will play ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
Senior Customer Experience Designer
$120K - $163K/yr
Description As a Senior Customer Experience Designer within the Journey Design team at Citizens ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
Senior Customer Experience Designer
$120K - $163K/yr
Description As a Senior Customer Experience Designer within the Journey Design team at Citizens ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
Customer Experience Manager
Houston, TX · On-site
$90K - $100K/yr
Customer Experience Manager Department: Customer Experience Reports To: Director / Head of Supply Chain, Customer Experience & Warranty Location: Houston TX General Function The Customer Experience ...
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Customer Experience Manager
Houston, TX · On-site
$90K - $100K/yr
Customer Experience Manager Department: Customer Experience Reports To: Director / Head of Supply Chain, Customer Experience & Warranty Location: Houston TX General Function The Customer Experience ...
customer experience manager
Westbury, NY · On-site
$18.25 - $23.30/hr
Store - LI-ROOSEVELT FIELD, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain ...
customer experience manager
Westbury, NY · On-site
$18.25 - $23.30/hr
Store - LI-ROOSEVELT FIELD, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain ...
PENN, OK Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards ...
PENN, OK Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards ...
Customer Experience Manager
Irvine, CA · On-site
$17.75 - $23.10/hr
Store - LA-IRVINE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Customer Experience Manager
Irvine, CA · On-site
$17.75 - $23.10/hr
Store - LA-IRVINE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Customer Experience Manager
Simpsonville, KY · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Simpsonville, KY · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Milwaukee, WI · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Milwaukee, WI · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
South Lebanon, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
South Lebanon, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Store - COLLEGE STATION, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Store - COLLEGE STATION, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Store - ATL-FAYETTEVILLE, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Store - ATL-FAYETTEVILLE, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
The Customer Experience Manager serves as the day-to-day point of contact for assigned customers, ensuring seamless and responsive experience in sales, service, and operations. The role is focused on ...
The Customer Experience Manager serves as the day-to-day point of contact for assigned customers, ensuring seamless and responsive experience in sales, service, and operations. The role is focused on ...
Customer Experience Manager
Delavan, WI · On-site
$24.62 - $37.01/hr
The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while ...
Customer Experience Manager
Delavan, WI · On-site
$24.62 - $37.01/hr
The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while ...
Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing automation, and campaign analytics platforms * Proficient in Microsoft Suite of products, including ...
Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing automation, and campaign analytics platforms * Proficient in Microsoft Suite of products, including ...
Sr Customer Experience Manager information
See salary details
$33K - $39.7K
8% of jobs
$44.5K is the 25th percentile. Wages below this are outliers.
$39.7K - $46.5K
23% of jobs
$46.5K - $53.2K
6% of jobs
$53.2K - $59.9K
8% of jobs
The median wage is $61.3K / yr.
$59.9K - $66.6K
18% of jobs
$66.6K - $73.4K
8% of jobs
$75K is the 75th percentile. Wages above this are outliers.
$73.4K - $80.1K
9% of jobs
$80.1K - $86.8K
6% of jobs
$86.8K - $93.5K
3% of jobs
$93.5K - $100.3K
4% of jobs
$100.3K - $107K
4% of jobs
$33K
$66.1K
$107K
How much do sr customer experience manager jobs pay per year?
What is the difference between Sr Customer Experience Manager vs Customer Service Manager?
| Aspect | Sr Customer Experience Manager | Customer Service Manager |
|---|---|---|
| Credentials | Experience in customer experience, marketing, or related fields; often requires a bachelor’s degree | Experience in customer service, management; often requires a bachelor’s degree |
| Work Environment | Strategic planning, cross-department collaboration, data analysis | Overseeing customer service teams, handling escalations, daily operations |
| Industry Usage | Used across industries focusing on customer journey and satisfaction | Common in retail, hospitality, and service industries |
| Search & Comparison Intent | Looking for roles focused on customer experience strategy and improvement | Looking for roles managing customer service teams and operations |
The main difference is that a Sr Customer Experience Manager focuses on overall customer journey and strategic improvements, while a Customer Service Manager handles daily customer interactions and team management. Both roles require customer-focused credentials but differ in scope and responsibilities.
What does a Sr Customer Experience Manager do?
What are the key skills and qualifications needed to thrive as a Sr Customer Experience Manager, and why are they important?
What are some common challenges faced by Sr Customer Experience Managers, and how are they typically addressed?
- Contractual Customer Success Manager
- Customer Service Manager
- Full Time Senior Customer Success Manager
- Customer Manager Job
- Customer Success Manager
- Graduate Customer Success Manager
- Full Time Customer Success
- Customer Success Manager Ii
- Customer Onboarding Success Manager
- Customer Experience Program Manager

Full-time
Posted 5 days ago
Job description
Description
The Senior Customer Experience Manager (CXM) is responsible for driving client value, adoption, and retention across the full customer journey. Serving as the voice of the client within Aspire Technology Partners and a key liaison in partnership with the account teams, this role preserves and grows accounts by building profitable long-term relationships and continuously improving the customer experience.
The Senior CXM accelerates adoption of SaaS products sold by Aspire, leads clients through Strategic Business Reviews, and develops the Customer Success and Business Outcomes Plans that tie measurable KPIs to client success. Working across multiple departments, the role surfaces client concerns and end-user feedback to inform product enhancements, manages the Lifecycle Incentives (LCI) program, and develops new CX offerings along with the playbooks and best practices that scale Aspire’s Customer Experience practice.
The ideal candidate has experience supporting multiple small to mid-sized enterprises, a track record of exceptional customer care, strong communication, project management, and analytical skills, working knowledge of the Cisco portfolio, and a proven ability to work cross-functionally with senior-level management.
ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING: OTHER DUTIES MAY BE ASSIGNED.
Customer Success & Relationship Management
· Build, maintain, and grow profitable long-term relationships with clients, and expand profitable opportunities within the existing client base.
· Act as the voice of the client within Aspire Technology Partners while developing, executing, and continuously improving the customer experience across the entire client journey.
· Proactively monitor customer engagement through regular client interactions and feedback mechanisms to ensure that each client’s ongoing services experience reflects clear value and service excellence.
· Develop, document, and support the execution of Customer Success Plans and Business Outcomes Plans that identify Key Performance Indicators (KPIs) and drive measurable success against them.
· Lead clients through Strategic Business Reviews, regular reporting, and ongoing communications.
· Provide monthly and quarterly customer health and risk assessments, and surface customer insights and feedback to account managers to resolve challenges.
· Gather initial intake information from contacts, referrals, or clients needed to establish and onboard new client relationships.
· Execute customer calls and emails with quality, care, empathy, and professionalism.
Adoption & Enablement
• Accelerate customer adoption of SaaS products Aspire sells through enablement, usage training, and regular client communication, with a strong understanding of the business outcomes and KPIs behind each engagement.
• Identify pain points and drive continuous process improvement to achieve customer, Aspire, and Cisco business goals.
• Serve as a point of escalation, partnering with internal departments to resolve client subscription issues.
LCI Program Management
• Manage the Lifecycle Incentives (LCI) program end to end, tracking earning opportunities across the client portfolio and ensuring no eligible milestones are missed.
• Identify viable LCI opportunities by analyzing client subscriptions, adoption stages, and lifecycle milestones to determine where incentives can be claimed.
• Coordinate the resources required to drive the adoption activities that unlock LCI eligibility, aligning internal or external teams and client stakeholders around the necessary actions.
• Track LCI claim submissions and payments through to completion, maintaining accurate records and reporting on realized incentive value.
Microsoft – CX Practice Development
• Establish and lead a new Customer Experience practice focused on driving client adoption of Microsoft collaboration tools (e.g., Teams, SharePoint, and the broader Microsoft 365 collaboration suite).
• Define the adoption methodology, enablement materials, and success metrics that form the foundation of the new practice.
• Partner with clients to drive meaningful usage and adoption of Microsoft collaboration tools, translating product capabilities into tangible business outcomes.
• Document, establish, and implement the processes, playbooks, and best practices needed to scale the practice as demand grows.
Feedback, Process & Practice Building
• Create and manage feedback mechanisms — including surveys and executive and operational touchpoints — to ensure the services Aspire provides are of the highest quality and aligned to the target market.
• Partner with product leads on new product releases, helping to determine how best to bring new services and functionality to market, and documenting and implementing the supporting processes and procedures.
• As demand grows, work with Aspire leadership to build out and develop the Customer Experience team.
Cross-Functional Collaboration & Culture
• Work effectively across departments with internal and external executive management, sales managers, project managers, and engineers, bringing passion, empathy, and a calm, steady presence to every interaction.
• Attend sales and engineering meetings to educate teams on Aspire’s CX offerings, and collaborate with peers to establish best practices.
• Participate in onsite and offsite events to promote Aspire’s Customer Experience.
• Embrace the Aspire culture by supporting colleagues and helping the organization excel.
• Perform other duties as assigned.
Requirements
Minimum Education and Experience:
Bachelor’s Degree or 5+ years of equivalent professional experience required
3+ years of experience focused in technology–based consulting or equivalent industry experience
Experience in a Sales, with a specialization as a client support role within a technology focused organization, a background in annuity sales, or other customer success role. Ability to develop strong relationships with the user/customer/internal communities.
Preferred Education and Experience:
Bachelor’s degree or above
Expertise of Cisco Portfolio
Knowledge of MSFT Portfolio
CSM Certification
Prior Experience is SaaS, Sales, or customer facing positions
Required Qualifications:
· Demonstrated professional growth and a proven ability to work effectively across functions and teams.
· Exceptional client service orientation, with strong relationship management, communication, project management, and strategic analytical skills.
· Experience reporting to and partnering with senior-level management.
· Outstanding verbal and written communication skills, with the ability to engage audiences at all levels, including strong client-facing abilities.
· Working knowledge of the Cisco portfolio.
· Proven ability to develop and document playbooks and adoption processes across all supported architectures, including maintaining current materials and driving continuous improvement.