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Sr Customer Experience Manager Jobs (NOW HIRING)

Merola Tile

Customer Experience Manager

Englishtown, NJ · On-site

$80K - $100K/yr

As our Customer Experience Manager, you'll lead a multi-state Customer Service team, champion process improvements, and create an environment where employees are empowered to deliver exceptional ...

Portnox

Customer Experience Manager

Austin, TX

As a Customer Experience Manager at Portnox, you will play a pivotal role in driving the success and satisfaction of our biggest customers throughout their entire lifecycle. This is an exciting ...

Michaels Stores

Customer Experience Manager

Tukwila, WA · On-site

$22.75 - $25.60/hr

Store - SEA-TUKWILA, WA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

Granite

Customer Experience Manager

Pleasanton, CA

$96K - $144K/yr

Coordinate policies and procedures with other District Customer Experience Managers to ensure consistency across the organization. * Support District Sales staff with bidding, project tracking, and ...

Auben Realty

Customer Experience Manager

Augusta, GA · On-site

The Customer Experience Manager will be responsible for enhancing the current and prospective resident experience across all managed properties, with a mission to provide exceptional customer service ...

Five Below

Customer Experience Manager

Jacksonville, FL · On-site

$17/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

SPX

How you will make an Impact (Job Summary) The Customer Experience Manager is responsible for the endtoend customer journey for CCTV capital equipment purchases and aftermarket support, from initial ...

Five Below

Customer Experience Manager

Cold Spring, KY · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Memphis, TN · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

talentpluto

Customer Experience Manager

The customer experience organization spans support, account management, activations, and tax, and it is scaling quickly alongside the rest of the business. This is a chance to step into a high-growth ...

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Sr Customer Experience Manager information

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$33K

$66.1K

$107K

How much do sr customer experience manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for sr customer experience manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Sr Customer Experience Manager vs Customer Service Manager?

AspectSr Customer Experience ManagerCustomer Service Manager
CredentialsExperience in customer experience, marketing, or related fields; often requires a bachelor’s degreeExperience in customer service, management; often requires a bachelor’s degree
Work EnvironmentStrategic planning, cross-department collaboration, data analysisOverseeing customer service teams, handling escalations, daily operations
Industry UsageUsed across industries focusing on customer journey and satisfactionCommon in retail, hospitality, and service industries
Search & Comparison IntentLooking for roles focused on customer experience strategy and improvementLooking for roles managing customer service teams and operations

The main difference is that a Sr Customer Experience Manager focuses on overall customer journey and strategic improvements, while a Customer Service Manager handles daily customer interactions and team management. Both roles require customer-focused credentials but differ in scope and responsibilities.

What does a Sr Customer Experience Manager do?

A Sr Customer Experience Manager is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. They analyze customer feedback, develop strategies to enhance satisfaction, and collaborate with various departments to ensure consistent, high-quality service. Their goal is to increase customer loyalty, resolve complex issues, and drive business growth by ensuring customers have positive interactions at every touchpoint.

What are the key skills and qualifications needed to thrive as a Sr Customer Experience Manager, and why are they important?

To thrive as a Sr Customer Experience Manager, you need expertise in customer journey mapping, data analysis, and a solid background in customer service or related fields, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Exceptional leadership, problem-solving, and communication skills help you inspire teams and advocate for customer needs. These capabilities are crucial for driving customer satisfaction, loyalty, and effective cross-functional collaboration.

What are some common challenges faced by Sr Customer Experience Managers, and how are they typically addressed?

Sr Customer Experience Managers often encounter challenges such as aligning cross-functional teams around customer-centric goals, managing complex feedback from diverse customer segments, and driving continuous improvement in customer satisfaction metrics. To address these issues, they regularly facilitate collaboration between departments like marketing, product, and support, implement structured feedback loops, and use data-driven strategies to measure and enhance the customer journey. Building strong internal relationships and fostering a culture of empathy and accountability are also pivotal in overcoming these challenges.
More about Sr Customer Experience Manager jobs
What cities are hiring for Sr Customer Experience Manager jobs? Cities with the most Sr Customer Experience Manager job openings:
What states have the most Sr Customer Experience Manager jobs? States with the most job openings for Sr Customer Experience Manager jobs include:
What job categories do people searching Sr Customer Experience Manager jobs look for? The top searched job categories for Sr Customer Experience Manager jobs are:
Sr Customer Experience Manager jobs near you
Infographic showing various Sr Customer Experience Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Experience Manager

MQ Referrals Only

New York, NY • On-site

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Job description

As Marqeta's CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver exceptional client and cardholder experiences by orchestrating end-to-end journeys that also support our business objectives.
The CX Manager will be responsible for gathering, analyzing, and interpreting direct and indirect customer feedback to identify trends, pain points, and opportunities for improvement across the entire customer journey. Analytical strength is required to lay the insights foundation for your action-leading initiatives, both delighting our customers and delivering measurable business impact. You will use storytelling to translate complex data and ambiguous problems into recommendations that you will manage from concept through execution.
In this new critical role, you will have a strong influence in how CX strategy is developed within Marqeta and operate in a fast paced, dynamic environment. Your mission will be to champion a culture of intentional design, bridging strategy and delivery and ensuring that the identified pain points result in tangible improvements, delighting our customer base.
We work Flexible First. This role can be performed remotely anywhere within the United States. We'd love for you to join us!
The Impact You'll Have
  • Create cardholder journey maps across servicing touchpoints and self-service options (web/app), identifying needed improvements for CX and in support workflows.
  • Analyze VoC data and other unstructured feedback (e.g. agent focus groups, complaints) to identify trends, areas of opportunity and root causes of issues.
  • Develop CX roadmap, including e2e listening posts and new feedback forums/measurement tooling along with AI capabilities.
  • Lead the implementation of systems, processes, service standards and change management efforts across all initiatives recommended and prioritized for deployment that support the CX vision.
  • Act as the champion for the customer perspective within the organization, fostering a customer-centric culture while liaising across Ops, Product, Eng & GTM to implement product, technology and support solutions to priority customer pain points.
  • Partner and lead relationships with key external agencies in partners in support of the CX strategy.
  • Track and report on key performance indicators related to customer loyalty and satisfaction, linking them to business outcomes.
  • Support the development of a CCaaS strategy, solidifying our value proposition for customer service functions for clients.
  • Translate findings, recommendations and progress to senior leadership.
  • Champion culture cross-functionally through actively embodying Marqeta values, enhancing engagement, and facilitating culture-building activities .

Who You Are
  • Bachelor degree or equivalent education
  • 5+ years of experience in a dedicated CX function within a fast-paced, service-oriented environment
  • Deeply rooted in customer centricity, with understanding of and empathy for customer needs and perspectives
  • Strong understanding of customer experience frameworks, including journey mapping, service blueprinting, and design thinking
  • Knowledge of CX metrics and VoC methodologies (e.g., NPS, CSAT, CES, FCR) and how they inform strategy
  • Ability to balance strategic thinking with hands on execution in a fast-paced environment
  • Strong analytically with the ability to structure complex problems and enable data-driven decisions
  • Strong communication, collaboration and influence skills with internal and external cross-functional stakeholders
  • Capable of operating autonomously and without an existing playbooks
  • Detail-oriented, organized, and adept at managing competing priorities

Nice-To-Haves
  • 3+ years in fintech, banking, payments or financial services operations
  • Experience managing or coordinating with BPO partners and various geographical sites
  • Experience with telephony, CRM and VOC systems (e.g. Amazon Connect, Zendesk, Qualtrics, Medalia, etc.)
  • Proven success in integrating AI solutions into customer operations from generative AI tooling to agentic implementations

Your Manager
  • Katie Clark, Head of Partner Operations & Experience Transformation

Recruiter For This Role
  • Agata Wojciechowska

Typical Process
  • Application Submission
  • Recruiter phone call
  • Hiring manager video call
  • Virtual "Onsite" consisting of 4-5, 45 min calls
  • Offer!

At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don't hesitate to apply - we'd love to hear from you.
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
  • National: A baseline tier that applies to most of the geographic territory of the United States.
  • Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
  • Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:
  • National: $123,000-$153,800
  • Premium: $133,100-$166,400
  • Premium Plus: $144,700-$180,900
Along with monetary compensation, Marqeta offers
  • Multiple health insurance options
  • Flexible vacation time
  • Retirement savings program with company contribution
  • Equity in a publicly-traded company
  • Monthly stipend to support our remote work model
  • Annual "development dollars" to support our people growth and development
  • Family-forming benefits and up to 20 weeks of Parental Leave

Apply