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Sr Customer Experience Manager Jobs (NOW HIRING)

RADAR

Senior Customer Experience Manager

New York, NY · On-site

  • Medical

  • Dental

  • Life

  • Retirement

ABOUT THE JOB The Senior Customer Experience Manager will lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR's technology in retail ...

Honeywell - AEROSPACE

Sr. Customer Experience Professional

Phoenix, AZ · On-site +1

$19 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will report directly to our Sr. Customer Experience Manager and you'll work out of our Phoenix, AZ location on a Hybrid work schedule after the completion of training. Training will be held ...

MQ Referrals Only

Customer Experience Manager

New York, NY · On-site

  • Medical

  • Retirement

  • PTO

Translate findings, recommendations and progress to senior leadership. * Champion culture cross ... Experience with telephony, CRM and VOC systems (e.g. Amazon Connect, Zendesk, Qualtrics, Medalia ...

Boston FAM

Customer Experience Manager

Rockford, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About The Role The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned ...

Five Below

Customer Experience Manager

Dorchester, MA · On-site

$19.50/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Stord

Customer Experience Manager

Reno, NV · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

Five Below

Customer Experience Manager

Indianapolis, IN · On-site

$15/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Mansfield, TX

$15/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

West Plains, MO · On-site

$18/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Columbus, GA · On-site

  • Medical

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

Burnetts Staffing

Customer Experience Manager

Carrollton, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a high-energy Customer Experience Manager in Carrollton, TX to lead our Customer Service, Technical Support, and Warranty teams while delivering a best-in-class customer experience.

circa

Customer Experience Manager

Skokie, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Experience Manager is a people-first leader who inspires, develops, and serves their team -- creating an environment where people feel valued, supported, and set up to do their best work.

Elevation Labs

Customer Experience Manager

Denver, CO · On-site

$50K - $70K/yr

Job SummaryThe Customer Experience Manager (CEM) is both the day-to-day relationship owner and the commercial steward of a defined book of business within Elevation Labs' contract manufacturing (CDMO ...

Elevation Labs

Customer Experience Manager

Denver, CO · On-site

$50K - $70K/yr

The Customer Experience Manager serves as the day-to-day point of contact for assigned customers, ensuring seamless and responsive experience in sales, service, and operations. The role is focused on ...

Five Below

Customer Experience Manager

Broken Arrow, OK · On-site

$15/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Cayce, SC · On-site

$15/hr

  • Medical

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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Sr Customer Experience Manager information

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$33K

$66.1K

$107K

How much do sr customer experience manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for sr customer experience manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Sr Customer Experience Manager vs Customer Service Manager?

AspectSr Customer Experience ManagerCustomer Service Manager
CredentialsExperience in customer experience, marketing, or related fields; often requires a bachelor’s degreeExperience in customer service, management; often requires a bachelor’s degree
Work EnvironmentStrategic planning, cross-department collaboration, data analysisOverseeing customer service teams, handling escalations, daily operations
Industry UsageUsed across industries focusing on customer journey and satisfactionCommon in retail, hospitality, and service industries
Search & Comparison IntentLooking for roles focused on customer experience strategy and improvementLooking for roles managing customer service teams and operations

The main difference is that a Sr Customer Experience Manager focuses on overall customer journey and strategic improvements, while a Customer Service Manager handles daily customer interactions and team management. Both roles require customer-focused credentials but differ in scope and responsibilities.

What does a Sr Customer Experience Manager do?

A Sr Customer Experience Manager is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. They analyze customer feedback, develop strategies to enhance satisfaction, and collaborate with various departments to ensure consistent, high-quality service. Their goal is to increase customer loyalty, resolve complex issues, and drive business growth by ensuring customers have positive interactions at every touchpoint.

What are the key skills and qualifications needed to thrive as a Sr Customer Experience Manager, and why are they important?

To thrive as a Sr Customer Experience Manager, you need expertise in customer journey mapping, data analysis, and a solid background in customer service or related fields, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Exceptional leadership, problem-solving, and communication skills help you inspire teams and advocate for customer needs. These capabilities are crucial for driving customer satisfaction, loyalty, and effective cross-functional collaboration.

What are some common challenges faced by Sr Customer Experience Managers, and how are they typically addressed?

Sr Customer Experience Managers often encounter challenges such as aligning cross-functional teams around customer-centric goals, managing complex feedback from diverse customer segments, and driving continuous improvement in customer satisfaction metrics. To address these issues, they regularly facilitate collaboration between departments like marketing, product, and support, implement structured feedback loops, and use data-driven strategies to measure and enhance the customer journey. Building strong internal relationships and fostering a culture of empathy and accountability are also pivotal in overcoming these challenges.
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Sr Customer Experience Manager jobs near you
Infographic showing various Sr Customer Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Senior Customer Experience Manager

RADAR

New York, NY • On-site

Full-time

Medical, Dental, Life, Retirement

Posted 9 days ago

Job description

ABOUT US
E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that.
RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale.
RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond.
Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.
OUR VALUES
  • Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.
  • Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.
  • High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company.
  • Clear Communication: We value honesty, humility, and respectful dialogue-everyone's voice matters.
  • Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.
  • Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.
  • Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

ABOUT THE JOB
The Senior Customer Experience Manager will lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR's technology in retail environments. This role balances internal coordination with Product, Engineering, and Solutions, while also serving as a senior point of contact for external stakeholders. The Senior Customer Experience Manager drives operational standards, ensures customer satisfaction, and helps translate retail feedback into strategic enhancements. This role requires someone who thrives in a hands-on environment, can manage high-stakes engagements, and fosters team development in a fast-paced, customer-driven organization.
ABOUT YOU
Required:
  • 4+ years experience in program management, process improvement, or related field
  • Experience owning B2B customer relationships
  • Experience with retail technology implementation or retail operations
  • Strong analytical and problem-solving skills
  • Ability to collaborate effectively across technical and operational teams
  • Strong attention to detail and follow-through
Preferred:
  • Background in retail systems implementation or integration
  • Experience with RFID, computer vision, or similar technologies
  • Knowledge of project management methodologies
  • Experience with data analysis and visualization
  • Bachelor's degree in Business, Technology, or related field
WHAT YOU'LL DO
In your first 30 days, you will:
  • Review and digest information about RADAR's implementation methodology and processes
  • Meet with implementation teams to understand current approaches and challenges
  • Visit customer locations to observe system deployment and configuration
  • Learn about system optimization techniques and configuration options
  • Build relationships with cross-functional team members involved in implementations
  • Review customer feedback related to implementation efficiency
  • Begin to understand key performance metrics for successful deployments
In your first 60 days, you will:
  • Begin leading customer meetings and customer-facing programs
  • Develop project plans and success metrics for each customer
  • Start developing best practices for system configuration and deployment
  • Create documentation for optimized implementation processes
  • Start collaborating with engineering and solutions on system and process improvements
  • Begin supporting complex implementation issues with optimization recommendations
  • Start monitoring implementation metrics to identify improvement opportunities
  • Participate in implementation planning with optimization insights
In your first 90 days, you will:
  • Fully own initiatives for customer implementations and customer relationships
  • Lead cross-functional process improvement efforts for deployment efficiency
  • Create comprehensive configuration guides for different customer scenarios
  • Begin measuring the impact of optimization initiatives on implementation success
  • Provide regular insights to product and engineering teams on implementation improvements
  • Identify and help resolve systemic implementation challenges
  • Contribute to scaling strategies for enterprise customer deployments

At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $95,000-$150,000. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.

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