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Sr Customer Experience Manager Jobs (NOW HIRING)

Merola Tile

Customer Experience Manager

Manalapan, NJ · On-site

$80 - $100/hr

As our Customer Experience Manager, you'll lead a multi-state Customer Service team, champion process improvements, and create an environment where employees are empowered to deliver exceptional ...

Len-the-Plumbe

Customer Experience Manager

Horsham, PA · On-site

$70 - $80/hr

Customer Experience Manager Full Time Len the Plumber - PA 2, Horsham, PA, US Salary Range: $70,000.00 To $80,000.00 Annually Customer Experience Manager Location: Horsham, PA About Len the Plumber ...

Elevation Labs

Customer Experience Manager

Idaho Falls, ID · On-site

$50K - $70K/yr

Job SummaryThe Customer Experience Manager (CEM) is both the day-to-day relationship owner and the commercial steward of a defined book of business within Elevation Labs' contract manufacturing (CDMO ...

Five Below

Customer Experience Manager

South Lebanon, OH · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Nord

Customer Experience Manager

Mckinney, TX · On-site

Manage, motivate, and support the customer experience team and application engineers to meet and exceed customer expectations. Develop and implement customer service strategies that support customers ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead and develop a team of experienced Customer Experience Specialists (CXSs). The CXM will foster a ...

Stord

Customer Experience Manager

Ferndale, WA · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

New

Five Below

Customer Experience Manager

Logansport, IN · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Somerville, NJ · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

Five Below

Customer Experience Manager

Raritan, NJ · On-site

$55 - $75/hr

What does the Customer Experience Manager do?**Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the ...

Five Below

Customer Experience Manager

Memphis, TN · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

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Sr Customer Experience Manager information

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$33K

$66.1K

$107K

How much do sr customer experience manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for sr customer experience manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a Sr Customer Experience Manager do?

A Sr Customer Experience Manager is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. They analyze customer feedback, develop strategies to enhance satisfaction, and collaborate with various departments to ensure consistent, high-quality service. Their goal is to increase customer loyalty, resolve complex issues, and drive business growth by ensuring customers have positive interactions at every touchpoint.

What are the key skills and qualifications needed to thrive as a Sr Customer Experience Manager, and why are they important?

To thrive as a Sr Customer Experience Manager, you need expertise in customer journey mapping, data analysis, and a solid background in customer service or related fields, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Exceptional leadership, problem-solving, and communication skills help you inspire teams and advocate for customer needs. These capabilities are crucial for driving customer satisfaction, loyalty, and effective cross-functional collaboration.

What are some common challenges faced by Sr Customer Experience Managers, and how are they typically addressed?

Sr Customer Experience Managers often encounter challenges such as aligning cross-functional teams around customer-centric goals, managing complex feedback from diverse customer segments, and driving continuous improvement in customer satisfaction metrics. To address these issues, they regularly facilitate collaboration between departments like marketing, product, and support, implement structured feedback loops, and use data-driven strategies to measure and enhance the customer journey. Building strong internal relationships and fostering a culture of empathy and accountability are also pivotal in overcoming these challenges.

What is the difference between Sr Customer Experience Manager vs Customer Service Manager?

AspectSr Customer Experience ManagerCustomer Service Manager
CredentialsExperience in customer experience, marketing, or related fields; often requires a bachelor’s degreeExperience in customer service, management; often requires a bachelor’s degree
Work EnvironmentStrategic planning, cross-department collaboration, data analysisOverseeing customer service teams, handling escalations, daily operations
Industry UsageUsed across industries focusing on customer journey and satisfactionCommon in retail, hospitality, and service industries
Search & Comparison IntentLooking for roles focused on customer experience strategy and improvementLooking for roles managing customer service teams and operations

The main difference is that a Sr Customer Experience Manager focuses on overall customer journey and strategic improvements, while a Customer Service Manager handles daily customer interactions and team management. Both roles require customer-focused credentials but differ in scope and responsibilities.

More about Sr Customer Experience Manager jobs

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What states have the most Sr Customer Experience Manager jobs?

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Sr Customer Experience Manager jobs near you
Infographic showing various Sr Customer Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Sr Customer Experience Manager

HHAeXchange

New York, NY • On-site

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Senior Customer Experience Manager is a highly strategic individual contributor responsible for shaping and executing how HHAeXchange drives customer activation, adoption, engagement, and retention at scale. Reporting directly to the VP of Customer Experience, this role will use product usage data, customer behavior, and lifecycle data to identify the moments that matter most, develop strategies to influence them, and translate those strategies into measurable digital experiences and interventions.
This role sits at the intersection of customer strategy, product adoption, technology, and execution Rather than inheriting a mature digital customer program, you will have the opportunity to help define how HHAeXchange engages customers at scale-developing the strategy, building new approaches, measuring their impact, and continuously improving the model. This role is designed for a strategist and a builder: someone who wants meaningful strategic ownership while staying close enough to the work to personally bring ideas to life and see their impact on customer outcomes.
This is a hybrid position, 3x a week in-office at our New York City office location.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You'll Own
Customer Adoption & Engagement Strategy
  • Own and evolve the digital customer adoption and engagement strategy, identifying and prioritizing the highest-impact opportunities across activation, adoption, engagement, retention, and customer risk.

  • Use product usage, customer behavior, and lifecycle data to diagnose friction, uncover opportunities, and develop a clear point of view on how to improve customer outcomes at scale.

  • Define engagement strategies for key customer segments and lifecycle moments, determining when digital, educational, AI-enabled, or human intervention will have the greatest impact.

  • Partner with the VP of Customer Experience and cross-functional leaders to shape priorities and connect customer insights and engagement strategies to broader company goals.

Journey Design & Execution
  • Architect customer journeys and translate strategy into execution, personally building and launching scalable adoption and engagement programs across channels such as email, in-app experiences, education, AI-enabled engagement, and human outreach.

  • Design personalized, behavior-based experiences that respond to customer lifecycle stage, product usage, engagement signals, and demonstrated needs.

  • Develop proactive approaches to adoption and customer risk, including strategies that address missed milestones, disengagement, usage declines, and other signals before they become larger customer issues.

  • Partner across Product, Product Marketing, Customer Success, Training, Technical Customer Care, Automation, and Data to bring strategies to life while maintaining ownership of the customer experience and outcome.

Measurement, Experimentation & Optimization
  • Define what success looks like for adoption and engagement initiatives, establishing clear KPIs and connecting programs to measurable customer outcomes such as activation, feature adoption, time-to-value, engagement, and retention.

  • Analyze customer, program, and cohort performance to understand what is working, what isn't, and why-and translate those insights into recommendations and action.

  • Establish a continuous test-and-learn approach across journeys, messaging, channels, timing, segmentation, and interventions.

  • Surface insights and results to CX and company leadership, using what we learn to continually improve the customer experience strategy.

What Success Looks Like
  • Success in this role is not measured by the number of campaigns launched or workflows built. It is measured by whether those programs change customer behavior and improve customer outcomes.

Within this role, you will be expected to:
  • Identify and prioritize meaningful customer adoption and engagement opportunities.

  • Turn customer and product insights into clear strategies and hypotheses.

  • Move quickly from strategy to execution without waiting for a large team to do the work.

  • Demonstrate measurable improvement in customer activation, adoption, engagement, and risk reduction.

  • Build repeatable approaches that can scale across customers, products, and lifecycle moments.

  • Create a continuous learning loop where data and experimentation make the customer experience smarter over time.

Other Job Duties
Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
  • Travel up to 10%, including overnight travel.

Required Education, Experience, Certifications and Skills
  • 8+ years of relevant experience. 3-5+ years in progressively senior/specialized roles in lifecycle marketing and customer tech touch experience.

  • Strong understanding of the customer lifecycle and experience using product usage and customer behavior data to identify opportunities and drive program decisions.

  • Proven track record building a tech-touch or digital CS program from zero: you have stood up the tooling, designed the campaign and journey logic, launched the sequences, and measured the outcomes - not inherited a running system.

  • Demonstrated ability to move between strategic thinking and hands-on execution-identifying an opportunity, developing the strategy, building or launching the solution, and measuring its impact.

  • Deep, hands-on experience with agentic AI tools and workflow automation platforms (e.g., Gainsight, Totango, Intercom, Salesloft, Zapier, Make, or similar) - not as an end user, but as a builder.

  • Direct experience building multi-channel customer engagement across email, in-app messaging, and chat, with a working understanding of how channel, timing, and content interact to drive behavior.

  • Strong analytical foundation: you can construct a health score from raw data, read churn signals in a cohort analysis, and translate both into campaign and journey decisions without needing someone else to interpret the data for you.

  • Strong analytical capability and comfort using dashboards, cohort analysis, product usage data, and performance reporting to independently draw conclusions and make recommendations.

  • Demonstrated ability to own execution end-to-end with minimal oversight - from campaign build, to data pipeline, to leadership-ready reporting - and to prioritize your own workload across competing lifecycle and analytics priorities.

  • Strong cross-functional influence and communication skills, with the ability to turn insights into action and align partners around a strategy.

  • A builder mentality and test-and-learn mindset-energized by ambiguity, comfortable starting with a blank page, and equally willing to develop the strategy and roll up your sleeves to make it real.

The base salary range for this US-based, full-time, and exempt position is $130,000 - $150,000, not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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