ABOUT THE JOB The Senior Customer Experience Manager will lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR's technology in retail ...
ABOUT THE JOB The Senior Customer Experience Manager will lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR's technology in retail ...
Senior Customer Experience Specialist
Orlando, FL · On-site
$28 - $32/hr
Description Senior Customer Experience Specialist Residential HVAC & Plumbing Seacoast Service ... Shared Services Manager About Seacoast Service Partners Seacoast Service Partners (SSP) is a ...
Senior Customer Experience Specialist
Orlando, FL · On-site
$28 - $32/hr
Description Senior Customer Experience Specialist Residential HVAC & Plumbing Seacoast Service ... Shared Services Manager About Seacoast Service Partners Seacoast Service Partners (SSP) is a ...
Customer Experience Manager
Phoenix, AZ · On-site
... Trusted advisor to senior IT and business stakeholders, leading resources across Cisco and ... customer experience Coordinates across teams during periods of high visibility outages or ...
Customer Experience Manager
Phoenix, AZ · On-site
... Trusted advisor to senior IT and business stakeholders, leading resources across Cisco and ... customer experience Coordinates across teams during periods of high visibility outages or ...
Customer Experience Manager
Lafayette, IN · On-site
... reporting to senior leadership • Set performance goals and objectives that align with the ... Customer Experience Manager Requisition ID: 22150 Location:
Customer Experience Manager
Lafayette, IN · On-site
... reporting to senior leadership • Set performance goals and objectives that align with the ... Customer Experience Manager Requisition ID: 22150 Location:
Customer Experience Manager
San Jose, CA · On-site
... senior IT and business stakeholders, leading resources across Cisco and addressing challenges with proactive solutions to improve satisfaction • Leads customer engagement efforts to uncover ...
Customer Experience Manager
San Jose, CA · On-site
... senior IT and business stakeholders, leading resources across Cisco and addressing challenges with proactive solutions to improve satisfaction • Leads customer engagement efforts to uncover ...
Customer Experience Manager
Wayne, NJ · On-site
The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...
Customer Experience Manager
Wayne, NJ · On-site
The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...
Customer Experience Manager
Spring Park, MN · On-site
$50K - $70K/yr
Job SummaryThe Customer Experience Manager (CEM) is both the day-to-day relationship owner and the commercial steward of a defined book of business within Elevation Labs' contract manufacturing (CDMO ...
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Customer Experience Manager
Spring Park, MN · On-site
$50K - $70K/yr
Job SummaryThe Customer Experience Manager (CEM) is both the day-to-day relationship owner and the commercial steward of a defined book of business within Elevation Labs' contract manufacturing (CDMO ...
Customer Experience Manager
Andover, MA · On-site
America's Job Exchange ( AJE ) is actively expanding our Customer Experience Team and looking for passionate Account Managers to continue elevating AJE's customer experience to world class standards.
Customer Experience Manager
Andover, MA · On-site
America's Job Exchange ( AJE ) is actively expanding our Customer Experience Team and looking for passionate Account Managers to continue elevating AJE's customer experience to world class standards.
We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client's voice and demonstrating the value of our ...
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We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client's voice and demonstrating the value of our ...
Customer Experience Manager
Oshkosh, WI · On-site
As the Customer Experience Manager, you will guide a high-performing customer service team, build strong cross-functional partnerships, and bring innovative customer experience strategies to life ...
Customer Experience Manager
Oshkosh, WI · On-site
As the Customer Experience Manager, you will guide a high-performing customer service team, build strong cross-functional partnerships, and bring innovative customer experience strategies to life ...
Customer Experience Manager
South Lake Tahoe, CA · On-site
$19.90 - $21.40/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
South Lake Tahoe, CA · On-site
$19.90 - $21.40/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Mansfield, TX · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Mansfield, TX · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Martinsburg, WV · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Martinsburg, WV · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Trenton, NJ · On-site
$16.75 - $22.60/hr
Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. * Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership ...
Customer Experience Manager
Trenton, NJ · On-site
$16.75 - $22.60/hr
Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. * Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership ...
Customer Experience Manager
Dorchester, MA · On-site
$19.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Dorchester, MA · On-site
$19.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer experience manager
Baytown, TX · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer experience manager
Baytown, TX · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Lady Lake, FL · On-site
$17/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Lady Lake, FL · On-site
$17/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Willow Street, PA · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Willow Street, PA · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Lincoln, NE · On-site
SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team Manager,theCustomerExperience Manager ensures that thecustomeris satisfied with company projects and ...
Customer Experience Manager
Lincoln, NE · On-site
SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team Manager,theCustomerExperience Manager ensures that thecustomeris satisfied with company projects and ...
Sr Customer Experience Manager information
See salary details
$33K - $39.7K
8% of jobs
$44.5K is the 25th percentile. Wages below this are outliers.
$39.7K - $46.5K
23% of jobs
$46.5K - $53.2K
6% of jobs
$53.2K - $59.9K
8% of jobs
The median wage is $61.3K / yr.
$59.9K - $66.6K
18% of jobs
$66.6K - $73.4K
8% of jobs
$75K is the 75th percentile. Wages above this are outliers.
$73.4K - $80.1K
9% of jobs
$80.1K - $86.8K
6% of jobs
$86.8K - $93.5K
3% of jobs
$93.5K - $100.3K
4% of jobs
$100.3K - $107K
4% of jobs
$33K
$66.1K
$107K
How much do sr customer experience manager jobs pay per year?
As of Aug 13, 2026, the average yearly pay for sr customer experience manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.
What is the difference between Sr Customer Experience Manager vs Customer Service Manager?
| Aspect | Sr Customer Experience Manager | Customer Service Manager |
|---|---|---|
| Credentials | Experience in customer experience, marketing, or related fields; often requires a bachelor’s degree | Experience in customer service, management; often requires a bachelor’s degree |
| Work Environment | Strategic planning, cross-department collaboration, data analysis | Overseeing customer service teams, handling escalations, daily operations |
| Industry Usage | Used across industries focusing on customer journey and satisfaction | Common in retail, hospitality, and service industries |
| Search & Comparison Intent | Looking for roles focused on customer experience strategy and improvement | Looking for roles managing customer service teams and operations |
The main difference is that a Sr Customer Experience Manager focuses on overall customer journey and strategic improvements, while a Customer Service Manager handles daily customer interactions and team management. Both roles require customer-focused credentials but differ in scope and responsibilities.
What does a Sr Customer Experience Manager do?
A Sr Customer Experience Manager is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. They analyze customer feedback, develop strategies to enhance satisfaction, and collaborate with various departments to ensure consistent, high-quality service. Their goal is to increase customer loyalty, resolve complex issues, and drive business growth by ensuring customers have positive interactions at every touchpoint.
What are the key skills and qualifications needed to thrive as a Sr Customer Experience Manager, and why are they important?
To thrive as a Sr Customer Experience Manager, you need expertise in customer journey mapping, data analysis, and a solid background in customer service or related fields, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Exceptional leadership, problem-solving, and communication skills help you inspire teams and advocate for customer needs. These capabilities are crucial for driving customer satisfaction, loyalty, and effective cross-functional collaboration.
What are some common challenges faced by Sr Customer Experience Managers, and how are they typically addressed?
Sr Customer Experience Managers often encounter challenges such as aligning cross-functional teams around customer-centric goals, managing complex feedback from diverse customer segments, and driving continuous improvement in customer satisfaction metrics. To address these issues, they regularly facilitate collaboration between departments like marketing, product, and support, implement structured feedback loops, and use data-driven strategies to measure and enhance the customer journey. Building strong internal relationships and fostering a culture of empathy and accountability are also pivotal in overcoming these challenges.
More about Sr Customer Experience Manager jobs
What cities are hiring for Sr Customer Experience Manager jobs?
Cities with the most Sr Customer Experience Manager job openings:
What states have the most Sr Customer Experience Manager jobs?
States with the most job openings for Sr Customer Experience Manager jobs include:
What job categories do people searching Sr Customer Experience Manager jobs look for?
The top searched job categories for Sr Customer Experience Manager jobs are:
- Customer Experience Manager
- Contractual Customer Success Manager
- Full Time Senior Customer Success Manager
- Customer Service Manager
- Manager Qvc Customer Service
- Customer Manager Job
- Graduate Customer Success Manager
- Full Time Customer Success
- Entry Level Customer Success Manager
- Customer Onboarding Success Manager
Full-time
Medical, Dental, Life, Retirement
Posted 8 days ago
Job description
ABOUT US
E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that.
RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale.
RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond.
Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.
OUR VALUES
ABOUT THE JOB
The Senior Customer Experience Manager will lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR's technology in retail environments. This role balances internal coordination with Product, Engineering, and Solutions, while also serving as a senior point of contact for external stakeholders. The Senior Customer Experience Manager drives operational standards, ensures customer satisfaction, and helps translate retail feedback into strategic enhancements. This role requires someone who thrives in a hands-on environment, can manage high-stakes engagements, and fosters team development in a fast-paced, customer-driven organization.
ABOUT YOU
Required:
In your first 30 days, you will:
At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $95,000-$150,000. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.
E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that.
RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale.
RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond.
Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.
OUR VALUES
- Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.
- Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.
- High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company.
- Clear Communication: We value honesty, humility, and respectful dialogue-everyone's voice matters.
- Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.
- Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.
- Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.
ABOUT THE JOB
The Senior Customer Experience Manager will lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR's technology in retail environments. This role balances internal coordination with Product, Engineering, and Solutions, while also serving as a senior point of contact for external stakeholders. The Senior Customer Experience Manager drives operational standards, ensures customer satisfaction, and helps translate retail feedback into strategic enhancements. This role requires someone who thrives in a hands-on environment, can manage high-stakes engagements, and fosters team development in a fast-paced, customer-driven organization.
ABOUT YOU
Required:
- 4+ years experience in program management, process improvement, or related field
- Experience owning B2B customer relationships
- Experience with retail technology implementation or retail operations
- Strong analytical and problem-solving skills
- Ability to collaborate effectively across technical and operational teams
- Strong attention to detail and follow-through
- Background in retail systems implementation or integration
- Experience with RFID, computer vision, or similar technologies
- Knowledge of project management methodologies
- Experience with data analysis and visualization
- Bachelor's degree in Business, Technology, or related field
In your first 30 days, you will:
- Review and digest information about RADAR's implementation methodology and processes
- Meet with implementation teams to understand current approaches and challenges
- Visit customer locations to observe system deployment and configuration
- Learn about system optimization techniques and configuration options
- Build relationships with cross-functional team members involved in implementations
- Review customer feedback related to implementation efficiency
- Begin to understand key performance metrics for successful deployments
- Begin leading customer meetings and customer-facing programs
- Develop project plans and success metrics for each customer
- Start developing best practices for system configuration and deployment
- Create documentation for optimized implementation processes
- Start collaborating with engineering and solutions on system and process improvements
- Begin supporting complex implementation issues with optimization recommendations
- Start monitoring implementation metrics to identify improvement opportunities
- Participate in implementation planning with optimization insights
- Fully own initiatives for customer implementations and customer relationships
- Lead cross-functional process improvement efforts for deployment efficiency
- Create comprehensive configuration guides for different customer scenarios
- Begin measuring the impact of optimization initiatives on implementation success
- Provide regular insights to product and engineering teams on implementation improvements
- Identify and help resolve systemic implementation challenges
- Contribute to scaling strategies for enterprise customer deployments
At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $95,000-$150,000. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.