As a Customer Experience Manager (CXM) - Strategic , you'll play a pivotal role in building long-term relationships with our Strategic clients. You'll ensure successful onboarding, drive adoption of ...
As a Customer Experience Manager (CXM) - Strategic , you'll play a pivotal role in building long-term relationships with our Strategic clients. You'll ensure successful onboarding, drive adoption of ...
Customer Experience Manager
Clawson, MI · On-site
... to senior leadership Qualifications • 3-5+ years of management experience in food service ... customer service orientation with the ability to handle high-volume environments • Working ...
Customer Experience Manager
Clawson, MI · On-site
... to senior leadership Qualifications • 3-5+ years of management experience in food service ... customer service orientation with the ability to handle high-volume environments • Working ...
Customer Experience Manager
Lafayette, IN · On-site
... reporting to senior leadership • Set performance goals and objectives that align with the ... Customer Experience Manager Requisition ID: 22150 Location:
Customer Experience Manager
Lafayette, IN · On-site
... reporting to senior leadership • Set performance goals and objectives that align with the ... Customer Experience Manager Requisition ID: 22150 Location:
Senior Customer Experience Designer
Westwood, MA · On-site
$120K - $163K/yr
As a Senior Customer Experience Designer within the Journey Design team at Citizens, you will play ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
Senior Customer Experience Designer
Westwood, MA · On-site
$120K - $163K/yr
As a Senior Customer Experience Designer within the Journey Design team at Citizens, you will play ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
Senior Customer Experience Designer
Johnston, RI · On-site
$120K - $163K/yr
Description As a Senior Customer Experience Designer within the Journey Design team at Citizens ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
Senior Customer Experience Designer
Johnston, RI · On-site
$120K - $163K/yr
Description As a Senior Customer Experience Designer within the Journey Design team at Citizens ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
Senior Customer Experience Designer
Westwood, MA · On-site
$120K - $163K/yr
Description As a Senior Customer Experience Designer within the Journey Design team at Citizens ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
Senior Customer Experience Designer
Westwood, MA · On-site
$120K - $163K/yr
Description As a Senior Customer Experience Designer within the Journey Design team at Citizens ... Ability to manage multiple large-scale initiatives. * Ability to conduct, collect, validate and ...
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Middletown, RI · On-site
$65K/yr
About the role A Customer Experience Manager is to deliver and maintain exceptional living experiences to all BBC Customers with responsibility for a wide variety of property marketing, sales, and ...
Customer Experience Manager
Middletown, RI · On-site
$65K/yr
About the role A Customer Experience Manager is to deliver and maintain exceptional living experiences to all BBC Customers with responsibility for a wide variety of property marketing, sales, and ...
SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team Manager,theCustomerExperience Manager ensures that thecustomeris satisfied with company projects and ...
SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team Manager,theCustomerExperience Manager ensures that thecustomeris satisfied with company projects and ...
Customer Experience Manager
Piscataway, NJ · On-site
$110K - $125K/yr
... experience in a fast-moving setting. Role Overview This role owns customer service for Snack Innovations end to end: the team, the CRM, the automations, and the AI chatbot. The goal is a support ...
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Customer Experience Manager
Piscataway, NJ · On-site
$110K - $125K/yr
... experience in a fast-moving setting. Role Overview This role owns customer service for Snack Innovations end to end: the team, the CRM, the automations, and the AI chatbot. The goal is a support ...
Customer Experience Manager
South Lebanon, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
South Lebanon, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Simpsonville, KY · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Simpsonville, KY · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Sterling, VA · On-site
$18/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Sterling, VA · On-site
$18/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Springfield, MO · On-site
$18/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Springfield, MO · On-site
$18/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Astoria, NY · On-site
$20 - $23/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Astoria, NY · On-site
$20 - $23/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
South Lake Tahoe, CA · On-site
$19.90 - $21.40/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
South Lake Tahoe, CA · On-site
$19.90 - $21.40/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Mgr
Augusta, GA · On-site
Manage, maintain, and organize 100+ orders per month in various stages of the order-to-cash process ... Excel, Microsoft Office, SAP, Salesforce preferred Customer facing experience preferred
Customer Experience Mgr
Augusta, GA · On-site
Manage, maintain, and organize 100+ orders per month in various stages of the order-to-cash process ... Excel, Microsoft Office, SAP, Salesforce preferred Customer facing experience preferred
Customer Experience Manager
Bowie, MD · On-site
$18.30/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Bowie, MD · On-site
$18.30/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Commerce, GA · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Commerce, GA · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Denver, CO · On-site
The Customer Experience Manager serves as the day-to-day point of contact for assigned customers, ensuring seamless and responsive experience in sales, service, and operations. The role is focused on ...
Customer Experience Manager
Denver, CO · On-site
The Customer Experience Manager serves as the day-to-day point of contact for assigned customers, ensuring seamless and responsive experience in sales, service, and operations. The role is focused on ...
Sr Customer Experience Manager information
See salary details
$33K - $39.7K
8% of jobs
$44.5K is the 25th percentile. Wages below this are outliers.
$39.7K - $46.5K
23% of jobs
$46.5K - $53.2K
6% of jobs
$53.2K - $59.9K
8% of jobs
The median wage is $61.3K / yr.
$59.9K - $66.6K
18% of jobs
$66.6K - $73.4K
8% of jobs
$75K is the 75th percentile. Wages above this are outliers.
$73.4K - $80.1K
9% of jobs
$80.1K - $86.8K
6% of jobs
$86.8K - $93.5K
3% of jobs
$93.5K - $100.3K
4% of jobs
$100.3K - $107K
4% of jobs
$33K
$66.1K
$107K
How much do sr customer experience manager jobs pay per year?
What is the difference between Sr Customer Experience Manager vs Customer Service Manager?
| Aspect | Sr Customer Experience Manager | Customer Service Manager |
|---|---|---|
| Credentials | Experience in customer experience, marketing, or related fields; often requires a bachelor’s degree | Experience in customer service, management; often requires a bachelor’s degree |
| Work Environment | Strategic planning, cross-department collaboration, data analysis | Overseeing customer service teams, handling escalations, daily operations |
| Industry Usage | Used across industries focusing on customer journey and satisfaction | Common in retail, hospitality, and service industries |
| Search & Comparison Intent | Looking for roles focused on customer experience strategy and improvement | Looking for roles managing customer service teams and operations |
The main difference is that a Sr Customer Experience Manager focuses on overall customer journey and strategic improvements, while a Customer Service Manager handles daily customer interactions and team management. Both roles require customer-focused credentials but differ in scope and responsibilities.
What does a Sr Customer Experience Manager do?
What are the key skills and qualifications needed to thrive as a Sr Customer Experience Manager, and why are they important?
What are some common challenges faced by Sr Customer Experience Managers, and how are they typically addressed?
- Contractual Customer Success Manager
- Customer Service Manager
- Full Time Senior Customer Success Manager
- Customer Manager Job
- Customer Success Manager
- Graduate Customer Success Manager
- Full Time Customer Success
- Customer Success Manager Ii
- Customer Onboarding Success Manager
- Customer Experience Program Manager

Full-time
Re-posted 15 days ago
Job description
Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.
Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.
We’ve started by reimagining the Strategic customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.
We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.
Team:
Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.
Position Overview:
As a Customer Experience Manager (CXM) – Strategic, you’ll play a pivotal role in building long-term relationships with our Strategic clients. You’ll ensure successful onboarding, drive adoption of our AI solutions, and champion quality response generation that enhances—rather than replaces—human agents. You’ll collaborate cross-functionally with Product, Engineering, Solutions, and GTM teams to shape the future of CX in AI-driven environments.
What You’ll Do:
-
Strategic Relationship Management
Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven’s platform and AI copilots. -
Onboarding & Implementation
Lead onboarding engagements that are efficient, data-informed, and customized to complex multi-department enterprise workflows. -
Adoption & Expansion
Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases. -
Strategic Guidance & Support
Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses. -
Focus on Business Outcomes
Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement. -
Cross-Functional Collaboration
Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.
Who You Are:
-
7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms
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Strong account management experience with technical and strategic stakeholders with a Fortune 100 client
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Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus
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Experience navigating AI quality, prompt tuning, or training data workflows
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Excellent communication, organizational, and relationship-building skills
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A customer-first mindset with a passion for ethical, human-centric AI
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Comfort working in fast-paced, early-stage environments
How you show up:
What unites us is our values and the passion we share to live by them:
-
We are customer champions. - You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
-
We are bold in action. - You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.
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We are data-driven and insight guided. - You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.
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We are stronger together. - You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.
What We Offer:
-
High Impact in cutting-edge field: Be at the vanguard of AI innovation.
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Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
-
Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.
MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support!