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Customer Experience Manager Jobs (NOW HIRING)

Mouser

Customer Experience Manager

Mansfield, TX · On-site

Experience working with digital commerce platforms, ERP systems, or CRM platforms. * Familiarity with API integrations, EDI transactions, or procurement automation technologies. * Professional ...

Stord, Inc.

Customer Experience Manager

Ogden, UT · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

Brilliant Earth

Customer Experience Manager

Seattle, WA

$70K - $92K/yr

Customer Experience Manager - Seattle, WA We are seeking a motivated and dynamic Customer Experience Manager with strong business acumen to lead our team in achieving and exceeding sales goals. This ...

Novanta, Inc.

Customer Experience Manager

Apex, NC · On-site

Summary The Customer Experience Manager is responsible for leading the Customer Service organization supporting ATI and Novanta IMS product lines. This role drives excellence across the entire order ...

Five Below

Customer Experience Manager

Winchester, VA · On-site

$16/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Michaels Stores

Customer experience manager

Escondido, CA · On-site

$18.25 - $23.30/hr

DG-ESCONDIDO, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...

Michaels Stores

customer experience manager

Taunton, MA · On-site

$16 - $22.20/hr

Store - BOS-TAUNTON, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

Elevation Labs

Customer Experience Manager

Denver, CO · On-site

$50K - $70K/yr

The Customer Experience Manager serves as the day-to-day point of contact for assigned customers, ensuring seamless and responsive experience in sales, service, and operations. The role is focused on ...

Lumenis

Customer Experience Manager

San Jose, CA · On-site

$70K - $82K/yr

Customer Experience Manager Location: San Jose, CA The role is primarily office-based, with the flexibility to work remotely 1 day per week. About Lumenis Lumenis is a global leader in energy-based ...

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Five Below

Customer Experience Manager

Cold Spring, KY · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

talentpluto

Customer Experience Manager

New York, NY · On-site

The customer experience organization spans support, account management, activations, and tax, and it is scaling quickly alongside the rest of the business. This is a chance to step into a high-growth ...

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Five Below

Customer Experience Manager

Franklin, KY · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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Customer Experience Manager information

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$24.5K

$58K

$101K

How much do customer experience manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for customer experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

Is customer experience a good career path?

Customer Experience Managers focus on improving customer satisfaction and loyalty through strategies, data analysis, and communication skills. The role is in demand across various industries, offering opportunities for advancement and specialization, often requiring knowledge of customer service tools and experience in leadership. It can be a rewarding career for those interested in client relations and business growth.

How to become a CX manager?

To become a Customer Experience (CX) manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or support roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is essential. Earning certifications such as the Certified Customer Experience Professional (CCXP) can also enhance prospects for advancement.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What is the role of a customer experience manager?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use tools like customer surveys and CRM systems and require strong communication and problem-solving skills. The role aims to increase customer satisfaction, loyalty, and retention.

How much does a customer experience manager earn?

The average salary for a customer experience manager varies by location and experience but typically ranges from $60,000 to $120,000 annually. Factors such as industry, company size, and certifications can influence compensation levels.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
More about Customer Experience Manager jobs
What cities are hiring for Customer Experience Manager jobs? Cities with the most Customer Experience Manager job openings:
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Who are the top companies hiring for Customer Experience Manager jobs? The top employers for Customer Experience Manager jobs are:
What states have the most Customer Experience Manager jobs? States with the most job openings for Customer Experience Manager jobs include:
What job categories do people searching Customer Experience Manager jobs look for? The top searched job categories for Customer Experience Manager jobs are:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Experience Manager

Mouser

Mansfield, TX • On-site

Full-time

Posted 17 days ago

Job description

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

  • Identify opportunities to improve the overall customer journey across ordering, fulfillment, support, and digital interactions.
  • Lead initiatives that enhance customer satisfaction, reduce friction, and improve operational efficiency.
  • Analyze customer feedback, operational data, and transaction trends to identify experience gaps and improvement opportunities.
  • Serve as a customer advocate across internal teams to ensure customer needs are considered in business decisions.
  • Lead cross-functional projects designed to improve customer-facing processes and tools.
  • Partner with sales, operations, and customer service teams to streamline workflows and remove customer pain points.
  • Support the development of scalable processes that improve onboarding, ordering, and service interactions.
  • Support the development and continuous improvement of technology-enabled customer interactions, including digital integrations such as APIs, EDI, Punchout (cXML), and other machine-to-machine data exchange solutions.
  • Partner with IT, digital commerce, operations, and sales teams to design, implement, and maintain scalable integration solutions that connect customer procurement systems with internal platforms.
  • Facilitate collaboration between technical teams and customer-facing stakeholders to ensure successful implementation and ongoing performance of digital integration solutions.
  • Assist with onboarding customers to digital tools and integration capabilities that improve procurement efficiency and reduce manual transactions.
  • Monitor performance of digital integrations and customer-facing systems, identifying opportunities to improve reliability, automation, and the overall customer experience.
  • Support troubleshooting and resolution of integration-related issues by coordinating between internal technical teams and external customer contacts.
  • Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance.
  • Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
  • Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination.
  • Manages daily operations to meet department and company objectives.
  • Works with minimum supervision and makes independent judgments.
  • Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
  • Initiates, establishes and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels.
  • Extremely confidential and trustworthy.
  • Demonstrates knowledge, experience and understanding of critical job function of the team and people management.
  • Assists management with development of results oriented strategies.
  • Regular attendance at work is an essential part of the job.

SKILLS & CERTIFICATIONS

  • Experience working with digital commerce platforms, ERP systems, or CRM platforms.
  • Familiarity with API integrations, EDI transactions, or procurement automation technologies.
  • Professional certification such as CCXP or PMP is preferred
  • Experience leading cross-functional projects or process improvement initiatives.

EDUCATION & EXPERIENCE

  • Bachelor's Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will manage. Including:
  • Internal candidates: Minimum 2 years as a highly performing Mouser Team Lead or Supervisor.
  • External candidates: Minimum 3 years as a supervisor or higher-level management position
  • 5+ years of experience in customer experience, digital commerce, business operations, or related roles.
Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas.  Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers.

Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser has built upon 60 years of growth and success in the electronic components distribution industry and is a TTI, Inc./Berkshire Hathaway Company.

Mouser Electronics, a TTI, Inc. company, is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state/provincial or local law.    

Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use our online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact HR@Mouser.com or at (817) 804-3850 for assistance with accommodation. 

Some positions posted may require the use of information or access to hardware that is subject to the International Traffic in Arms Regulation (ITAR). Any applicant to these openings must be a U.S person within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. permanent resident (i.e., green card holder), political asylee, or refugee.  All applicants must be at least 18 years of age. 

Mouser Electronics, Inc. is an Equal Opportunity Employer - A Notice to All Employees & Applicants 

For more information on your Equal Opportunity Rights or other important Employment Rights in the USA, read "Know Your Rights: Workplace Discrimination is Illegal" poster, E-Verify Participation Notice (English/Spanish), Right to Work Notice (English/Spanish), FMLA General Notice, U.S. Job Applicant Privacy Notice. 

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