Customer Experience Manager
New York, NY · On-site
As Marqeta's CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver ...
Customer Experience Manager
New York, NY · On-site
As Marqeta's CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver ...
About The Role The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned ...
About The Role The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned ...
Customer Experience Manager
Dorchester, MA · On-site
$19.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Dorchester, MA · On-site
$19.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Indianapolis, IN · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Indianapolis, IN · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Mansfield, TX · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Mansfield, TX · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
West Plains, MO · On-site
$18/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
West Plains, MO · On-site
$18/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Fayetteville, NC · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Fayetteville, NC · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team Manager,theCustomerExperience Manager ensures that thecustomeris satisfied with company projects and ...
SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team Manager,theCustomerExperience Manager ensures that thecustomeris satisfied with company projects and ...
Customer Experience Manager
Columbus, GA · On-site
The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...
Customer Experience Manager
Columbus, GA · On-site
The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...
We are seeking a high-energy Customer Experience Manager in Carrollton, TX to lead a team of customer service professionals supporting customers by phone and email. The ideal candidate will have ...
Quick apply
We are seeking a high-energy Customer Experience Manager in Carrollton, TX to lead a team of customer service professionals supporting customers by phone and email. The ideal candidate will have ...
Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing automation, and campaign analytics platforms * Proficient in Microsoft Suite of products, including ...
Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing automation, and campaign analytics platforms * Proficient in Microsoft Suite of products, including ...
Customer Experience Manager
Skokie, IL · On-site
The Customer Experience Manager is a people-first leader who inspires, develops, and serves their team -- creating an environment where people feel valued, supported, and set up to do their best work.
Customer Experience Manager
Skokie, IL · On-site
The Customer Experience Manager is a people-first leader who inspires, develops, and serves their team -- creating an environment where people feel valued, supported, and set up to do their best work.
Customer Experience Manager
Denver, CO · On-site
$50K - $70K/yr
Job SummaryThe Customer Experience Manager (CEM) is both the day-to-day relationship owner and the commercial steward of a defined book of business within Elevation Labs' contract manufacturing (CDMO ...
Quick apply
Customer Experience Manager
Denver, CO · On-site
$50K - $70K/yr
Job SummaryThe Customer Experience Manager (CEM) is both the day-to-day relationship owner and the commercial steward of a defined book of business within Elevation Labs' contract manufacturing (CDMO ...
Customer Experience Manager
Denver, CO · On-site
$50K - $70K/yr
The Customer Experience Manager serves as the day-to-day point of contact for assigned customers, ensuring seamless and responsive experience in sales, service, and operations. The role is focused on ...
Customer Experience Manager
Denver, CO · On-site
$50K - $70K/yr
The Customer Experience Manager serves as the day-to-day point of contact for assigned customers, ensuring seamless and responsive experience in sales, service, and operations. The role is focused on ...
Customer Experience Manager
Broken Arrow, OK · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Broken Arrow, OK · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Cayce, SC · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Cayce, SC · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Saratoga Springs, UT · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Saratoga Springs, UT · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Peabody, MA · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Peabody, MA · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Soffe is seeking a skilled Customer Experience Manager to lead our Customer Experience team. This role is responsible for developing the customer experience function across both direct-to-consumer ...
Soffe is seeking a skilled Customer Experience Manager to lead our Customer Experience team. This role is responsible for developing the customer experience function across both direct-to-consumer ...
Customer Experience Manager information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do customer experience manager jobs pay per year?
As of Aug 15, 2026, the average yearly pay for customer experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?
To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.
What is the difference between Customer Experience Manager vs Customer Service Manager?
| Aspect | Customer Experience Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overall customer journey and brand perception | Handling customer support and service issues |
| Responsibilities | Designing customer experience strategies, improving touchpoints | Managing support teams, resolving customer complaints |
| Skills & Certifications | Customer experience design, analytics, communication | Customer service skills, conflict resolution, leadership |
| Work Environment | Cross-department collaboration, strategic planning | Support centers, call centers, direct customer interaction |
While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.
How do you become a customer experience manager?
To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.
What is the role of a customer experience manager?
A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.
How much does a customer experience manager earn?
The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.
What are the main challenges customer experience managers typically face, and how can they overcome them?
Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.
What does a customer experience manager do?
A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
Is a customer experience manager role stressful?
A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.
More about Customer Experience Manager jobs
What cities are hiring for Customer Experience Manager jobs?
Cities with the most Customer Experience Manager job openings:
What are the most commonly searched types of Customer Experience jobs?
The most popular types of Customer Experience jobs are:
Who are the top companies hiring for Customer Experience Manager jobs?
The top employers for Customer Experience Manager jobs are:
What states have the most Customer Experience Manager jobs?
States with the most job openings for Customer Experience Manager jobs include:
What job categories do people searching Customer Experience Manager jobs look for?
The top searched job categories for Customer Experience Manager jobs are:
Full-time
Medical, Retirement, PTO
Posted 29 days ago
Job description
As Marqeta's CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver exceptional client and cardholder experiences by orchestrating end-to-end journeys that also support our business objectives.
The CX Manager will be responsible for gathering, analyzing, and interpreting direct and indirect customer feedback to identify trends, pain points, and opportunities for improvement across the entire customer journey. Analytical strength is required to lay the insights foundation for your action-leading initiatives, both delighting our customers and delivering measurable business impact. You will use storytelling to translate complex data and ambiguous problems into recommendations that you will manage from concept through execution.
In this new critical role, you will have a strong influence in how CX strategy is developed within Marqeta and operate in a fast paced, dynamic environment. Your mission will be to champion a culture of intentional design, bridging strategy and delivery and ensuring that the identified pain points result in tangible improvements, delighting our customer base.
We work Flexible First. This role can be performed remotely anywhere within the United States. We'd love for you to join us!
The Impact You'll Have
Who You Are
Nice-To-Haves
Your Manager
Recruiter For This Role
Typical Process
At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don't hesitate to apply - we'd love to hear from you.
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:
The CX Manager will be responsible for gathering, analyzing, and interpreting direct and indirect customer feedback to identify trends, pain points, and opportunities for improvement across the entire customer journey. Analytical strength is required to lay the insights foundation for your action-leading initiatives, both delighting our customers and delivering measurable business impact. You will use storytelling to translate complex data and ambiguous problems into recommendations that you will manage from concept through execution.
In this new critical role, you will have a strong influence in how CX strategy is developed within Marqeta and operate in a fast paced, dynamic environment. Your mission will be to champion a culture of intentional design, bridging strategy and delivery and ensuring that the identified pain points result in tangible improvements, delighting our customer base.
We work Flexible First. This role can be performed remotely anywhere within the United States. We'd love for you to join us!
The Impact You'll Have
- Create cardholder journey maps across servicing touchpoints and self-service options (web/app), identifying needed improvements for CX and in support workflows.
- Analyze VoC data and other unstructured feedback (e.g. agent focus groups, complaints) to identify trends, areas of opportunity and root causes of issues.
- Develop CX roadmap, including e2e listening posts and new feedback forums/measurement tooling along with AI capabilities.
- Lead the implementation of systems, processes, service standards and change management efforts across all initiatives recommended and prioritized for deployment that support the CX vision.
- Act as the champion for the customer perspective within the organization, fostering a customer-centric culture while liaising across Ops, Product, Eng & GTM to implement product, technology and support solutions to priority customer pain points.
- Partner and lead relationships with key external agencies in partners in support of the CX strategy.
- Track and report on key performance indicators related to customer loyalty and satisfaction, linking them to business outcomes.
- Support the development of a CCaaS strategy, solidifying our value proposition for customer service functions for clients.
- Translate findings, recommendations and progress to senior leadership.
- Champion culture cross-functionally through actively embodying Marqeta values, enhancing engagement, and facilitating culture-building activities .
Who You Are
- Bachelor degree or equivalent education
- 5+ years of experience in a dedicated CX function within a fast-paced, service-oriented environment
- Deeply rooted in customer centricity, with understanding of and empathy for customer needs and perspectives
- Strong understanding of customer experience frameworks, including journey mapping, service blueprinting, and design thinking
- Knowledge of CX metrics and VoC methodologies (e.g., NPS, CSAT, CES, FCR) and how they inform strategy
- Ability to balance strategic thinking with hands on execution in a fast-paced environment
- Strong analytically with the ability to structure complex problems and enable data-driven decisions
- Strong communication, collaboration and influence skills with internal and external cross-functional stakeholders
- Capable of operating autonomously and without an existing playbooks
- Detail-oriented, organized, and adept at managing competing priorities
Nice-To-Haves
- 3+ years in fintech, banking, payments or financial services operations
- Experience managing or coordinating with BPO partners and various geographical sites
- Experience with telephony, CRM and VOC systems (e.g. Amazon Connect, Zendesk, Qualtrics, Medalia, etc.)
- Proven success in integrating AI solutions into customer operations from generative AI tooling to agentic implementations
Your Manager
- Katie Clark, Head of Partner Operations & Experience Transformation
Recruiter For This Role
- Agata Wojciechowska
Typical Process
- Application Submission
- Recruiter phone call
- Hiring manager video call
- Virtual "Onsite" consisting of 4-5, 45 min calls
- Offer!
At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don't hesitate to apply - we'd love to hear from you.
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
- National: A baseline tier that applies to most of the geographic territory of the United States.
- Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
- Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.
Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:
- National: $123,000-$153,800
- Premium: $133,100-$166,400
- Premium Plus: $144,700-$180,900
- Multiple health insurance options
- Flexible vacation time
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual "development dollars" to support our people growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave