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Customer Experience Manager Jobs (NOW HIRING)

... experience leading teams, managing schedules, and overseeing daily operations • Strong customer service orientation with the ability to handle high-volume environments • Working knowledge of ...

Store - CHEHALIS, WA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...

Customer Experience Manager At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience ...

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Customer Experience Manager Summary: Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and ...

R10089286 Customer Experience Manager (Open) Location: Allentown, PA - Snowdrift Rd - Management - East Region How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and ...

Customer Experience Manager Summary: Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and ...

DG-CLAIREMONT MESA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

Store - CLEV-BEACHWOOD, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

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Customer Experience Manager information

See salary details

$24.5K

$58K

$101K

How much do customer experience manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
More about Customer Experience Manager jobs
What cities are hiring for Customer Experience Manager jobs? Cities with the most Customer Experience Manager job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
Who are the top companies hiring for Customer Experience Manager jobs? The top employers for Customer Experience Manager jobs are:
What states have the most Customer Experience Manager jobs? States with the most job openings for Customer Experience Manager jobs include:
What job categories do people searching Customer Experience Manager jobs look for? The top searched job categories for Customer Experience Manager jobs are:
Customer Experience Manager

Customer Experience Manager

Renewal by Andersen

Charlotte, NC • On-site

Full-time

Posted 18 days ago


Renewal By Andersen rating

8.1

Company rating: 8.1 out of 10

Renewal By Andersen

Based on 136 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 93,687 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 86%

    86% of students say it’s good

    of students say it’s good

  • 85%

    85% say they have respectful managers

    say they have respectful managers

Featured by Renewal By Andersen, based on 136 Breakroom Quiz responses from their frontline employees


Job description

Summary

We are seeking a results-driven Customer Experience Manager to lead the Customer Experience Associate (CEA) team and ensure exceptional service throughout the customer journey. This role is critical in driving operational efficiency, improving customer satisfaction, and achieving departmental KPIs. The Customer Experience Manager will oversee daily operations, manage order flow, support customer escalations, and continuously improve processes to deliver a best-in-class customer experience.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Minimum Qualifications

  • High School Diploma or equivalent required; College Degree preferred
  • At least 2 years of experience working in an office environment required  
  • At least 2 years of customer service management experience required  
  • Experience in customer experience, operations, or team leadership
  • Strong organizational and multitasking skills
  • Excellent communication and problem-solving abilities
  • Data-driven mindset with experience tracking KPIs and performance metrics
  • Ability to thrive in a fast-paced, customer-focused environment

Knowledge, Skills, and Abilities

  • Excellent customer relations, empathetic & personable skills
  • Exceptional communication skills of listening and speaking for handling customer conflicts
  • Knowledgeable with tactful and diplomatic approach to tasks at hand
  • Must be able to organize & prioritize
  • Ability to adapt well and accept feedback in a changing environment
  • Must be comfortable in technology driven environment
  • Ability to work independently

Supervisory Responsibilities

Customer Experience Associates

Essential Functions

  • Lead and develop the CEA team through coaching, mentoring, and performance management
  • Work in rForce to review scheduling calendars (measure and installation) and develop processes to improve efficiencies with scheduling   
  • Must have knowledge of ZenBooker (scheduling system) and Salesforce
  • Oversee and manage the job closing team, ensuring accurate and efficient project finalization, documentation, and compliance with company standards. 
  • Manage and verify installation crew payments per completed project, ensuring compliance with payment structures and timelines. 
  • Provide process improvement initiatives based on root causes of customer dissatisfaction   
  • Deliver high levels of empathy and trust to customers 
  • Drive operational excellence by monitoring order flow and resolving delays
  • Manage customer experience by reviewing active orders and resolving escalations
  • Ensure consistent communication with customers via calls, emails, and messaging
  • Track performance metrics including call performance, productivity, and efficiency
  • Deliver weekly reporting on KPIs, pending tasks, and job completion status
  • Identify workflow gaps and implement process improvements
  • Partner with cross-functional teams to enhance efficiency and customer satisfaction
  • Other job duties as assigned

Physical Demands

  • Sitting for Extended Periods
  • Computer Use
  • Meetings and Collaboration
  • Communication
  • Must be able to life atleast 15lbs
  • Occasional Travel

Work Environment

  • Office Setting: Customer Experience Managers often work in an office environment, where they have a designated workspace to perform tasks such as responding to emails, conducting meetings, and overseeing day-to-day operations.
  • Customer Interactions: Communication with customers may be part of the role, especially in addressing escalated issues or providing guidance on complex cases.
  • Collaboration: Regular collaboration with customer expereince team members, as well as coordination with other departments such as sales, marketing, and operations.
  • Training and Development: Involvement in training and development programs for customer expereince team members to enhance their skills, knowledge, and adherence to company policies.
  • Technology Use: Regular use of technology, including customer relationship management (CRM) systems, communication tools, and other software to manage and track customer interactions.
  • Meetings and Discussions: Participation in meetings with team members, senior management, and cross-functional teams to discuss strategies, address challenges, and share updates.
  • Problem-Solving: Addressing and resolving escalated customer issues or challenges that require managerial attention and decision-making.
  • Reporting and Analysis: Generating and analyzing reports related to customer expereince metrics, team performance, and customer satisfaction.
  • Leadership: Providing leadership to the customer expereince team by setting expectations, fostering a positive work environment, and motivating team members to achieve goals.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position.  All employees may have other duties assigned at any time.

Employment Type: FULL_TIME

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.


What Renewal By Andersen employees say

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