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Customer Experience Executive Jobs (NOW HIRING)

Mohegan

VIP Experience Executive

Uncasville, CT · On-site

The VIP Experience Executive is a high activity, production focused role responsible for driving ... Two years' experience of operation/customer service management in the iGaming industry or combined ...

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Customer Experience Executive information

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$26.5K

$93.6K

$184K

How much do customer experience executive jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer experience executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is a customer experience executive?

Customer Experience Executives are professionals responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They interact directly with customers to address inquiries, resolve issues, and gather feedback to improve overall satisfaction. In addition, they often collaborate with other departments to implement strategies that enhance the customer journey. Their goal is to build lasting relationships and promote customer loyalty.

What is the difference between Customer Experience Executive vs Customer Service Representative?

AspectCustomer Experience ExecutiveCustomer Service Representative
ResponsibilitiesDesigning and improving overall customer experience, analyzing feedback, developing strategiesHandling customer inquiries, resolving issues, providing product/service information
Required SkillsCommunication, analytical skills, customer journey understandingCommunication, problem-solving, product knowledge
Work EnvironmentStrategic, cross-departmental collaboration, often office-basedFrontline, call centers, retail stores
Common CertificationsCustomer experience or related certifications often preferredCustomer service certifications optional

The Customer Experience Executive focuses on shaping and enhancing the overall customer journey through strategic initiatives, while the Customer Service Representative handles direct customer interactions and issue resolution. Both roles require strong communication skills, but the executive role involves more strategic planning and analysis, whereas the representative role is more operational and customer-facing.

Do customer experience executives require a degree?

Customer Experience Executives typically do not require a specific degree, but many employers prefer candidates with a bachelor's degree in fields like business, marketing, or communications. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be equally important. Certifications in customer experience or related areas can also enhance job prospects.

What are the key skills and qualifications needed to thrive as a customer experience executive?

To thrive as a Customer Experience Executive, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or Zendesk and experience with customer feedback systems are typically required. Exceptional communication, empathy, and conflict resolution skills help you build rapport and effectively manage client concerns. These skills are crucial for fostering customer loyalty, ensuring satisfaction, and driving business growth through positive client interactions.

What are some typical challenges a customer experience executive faces, and how are they addressed within a team setting?

Customer Experience Executives often encounter challenges such as managing high volumes of customer inquiries, handling difficult or dissatisfied clients, and ensuring consistent service quality across multiple channels. These challenges are typically addressed through close collaboration with support teams, ongoing training, and the use of customer feedback tools to identify areas for improvement. Regular team meetings and knowledge-sharing sessions also play a crucial role in developing effective strategies to enhance the overall customer experience and resolve recurring issues efficiently.

How do you become a customer experience executive?

To become a customer experience executive, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, sales, or management. Developing strong communication, leadership, and data analysis skills, as well as understanding customer journey mapping and using tools like CRM software, is essential for advancement into this role.
More about Customer Experience Executive jobs
What cities are hiring for Customer Experience Executive jobs? Cities with the most Customer Experience Executive job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
What states have the most Customer Experience Executive jobs? States with the most job openings for Customer Experience Executive jobs include:
What job categories do people searching Customer Experience Executive jobs look for? The top searched job categories for Customer Experience Executive jobs are:
Customer Experience Executive jobs near you
Infographic showing various Customer Experience Executive job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Employee Experience & Executive Assistant

Toyota of Olympia

Tumwater, WA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description

About Toyota of Olympia
Toyota of Olympia is a premier Toyota dealership committed to providing exceptional automotive experiences to our customers. With a reputation for excellence in customer service and a wide range of high-quality vehicles, we take pride in our commitment to meeting and exceeding customer expectations. As part of our dynamic team, you will contribute to the success of our dealership and play a key role in delivering a seamless and positive experience for our valued customers and our employees.
Employee Experience & Executive Assistant (This is a fully in-person role based at Toyota of Olympia)
This is not a traditional Executive Assistant role.
It's also not a traditional HR or Employee Relations position.
This role sits at the intersection of people, culture, hospitality, leadership support, and operational execution.
We are looking for a rare kind of person - someone employees naturally trust, leaders rely on, and chaos quietly avoids. Someone who can read a room, anticipate needs, create meaningful moments for employees, protect confidential information, and help keep a fast-moving organization connected and operating at a high level.
This person will serve as both a trusted right hand to the General Manager and a key contributor to the employee experience and company culture throughout the organization.
What This Role Really Looks Like
One moment may involve walking departments, checking in with employees, and getting a feel for team morale and dynamics.
Another may involve coordinating employee recognition, or organizing department recognition events or larger company-wide events.
Sometimes it means realizing a hot summer afternoon calls for a few hundred ice cream bars for the team before anyone else thinks of it.
At the same time, this role requires strong executive support skills - helping manage priorities, projects, communication, organization, follow-through, and day-to-day operational flow for the General Manager.
This role is deeply connected to the heartbeat of the company.
Who You Are
You are warm, emotionally intelligent, grounded, and highly observant.
Employees naturally trust you because you are approachable, genuine, and discreet.
Leadership relies on you because you are organized, thoughtful, loyal, and capable of handling sensitive information with professionalism and maturity.
You know how to make people feel heard without feeding unnecessary drama or emotion. You understand the difference between a true issue that requires action and a moment where someone simply needs perspective, support, or a listening ear.
You are equally comfortable:
  • Walking all departments from the shop to the sales department and all of the others simply talking to the employees
  • Planning employee appreciation events
  • Managing sensitive conversations confidentially
  • Coordinating projects and logistics
  • Supporting executive priorities and communication
  • Creating structure without creating bureaucracy

You notice details others miss.
You anticipate needs before they are spoken.
You follow through.
You protect trust.
And you genuinely care about people.
What You'll Do
Employee Experience & Culture
  • Build strong relationships with employees across all departments
  • Serve as a trusted and approachable resource for employees
  • Help maintain a positive, connected, and accountable culture
  • Support employee engagement initiatives, recognition programs, birthdays, anniversaries, and morale-building efforts
  • Assist in planning and executing company events, department events, and community involvement activities
  • Maintain awareness of employee morale and team dynamics across the organization

Executive Assistant Support
  • Serve as Executive Assistant to the General Manager
  • Help manage priorities, communication, scheduling, projects, and follow-up
  • Screen requests, communication, and information with professionalism and sound judgment
  • Assist in keeping initiatives organized and moving forward
  • Maintain absolute confidentiality and discretion at all times

Creative + Operational Balance
  • Bring thoughtful ideas to improve employee experience and organizational culture
  • Turn ideas into organized, executable plans
  • Balance creativity with strong execution and attention to detail

What This Role Requires
  • High emotional intelligence and professionalism
  • Exceptional interpersonal and communication skills
  • Emotional maturity and sound judgment
  • Strong organizational and project management abilities
  • The ability to remain calm, objective, and level-headed in a high-interaction environment
  • Discretion and comfort handling confidential information
  • Initiative, follow-through, and accountability
  • Hospitality-minded thinking and attention to detail
  • Confidence without ego

Schedule & Presence
While this role will generally follow a Monday-Friday schedule, flexibility is important. Company events, employee activities, community involvement, and leadership support will occasionally require evening or weekend availability.
Because this role is deeply connected to the employee experience, company culture, and day-to-day operations of the organization, in-person presence is essential. This is not a remote position.
The right person for this role understands that meaningful culture and strong leadership support are built through visibility, responsiveness, relationships, and showing up consistently for both employees and leadership.
This Role Is NOT For Someone Who:
  • Wants a purely administrative or task-only role
  • Needs constant direction or oversight
  • Struggles with confidentiality or discretion
  • Becomes emotionally reactive or overwhelmed easily
  • Thrives on drama, gossip, or unnecessary escalation
  • Prefers rigid structure over human connection
  • Has difficulty balancing empathy with professionalism

Why This Role Matters
This role carries influence without hierarchy and trust without micromanagement.
The right person will have a meaningful impact on the employee experience, company culture, leadership operations, and the day-to-day energy of the organization.
Benefits
  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Employee discounts on vehicle purchases and services.
  • Competitive salary of $60K-$72K DOE

Apply