Customer Experience Specialist
$17.25 - $21.50/hr
Reporting to the Director, Customer Experience and Hospitality Services, the Customer Experience Specialist is a strategic partner responsible for leading the development, coordination, execution ...
$17.25 - $21.50/hr
Reporting to the Director, Customer Experience and Hospitality Services, the Customer Experience Specialist is a strategic partner responsible for leading the development, coordination, execution ...
$17.25 - $21.50/hr
Reporting to the Director, Customer Experience and Hospitality Services, the Customer Experience Specialist is a strategic partner responsible for leading the development, coordination, execution ...
San Francisco, CA · On-site
$19.50 - $26/hr
Here at Genuine-People.com, customer experience is very important and we strive to provide quality service to all of our customers. Every decision is made with the intention of exceeding customer ...
Quick apply
San Francisco, CA · On-site
$19.50 - $26/hr
Here at Genuine-People.com, customer experience is very important and we strive to provide quality service to all of our customers. Every decision is made with the intention of exceeding customer ...
$14.50 - $19.25/hr
As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...
$14.50 - $19.25/hr
As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...
Charlotte, NC · On-site
$33.66/hr
NAVEX is seeking a Customer Experience Specialist to support the experience of our small and medium market customers through digital engagement, operational support, and efficient issue resolution.
Charlotte, NC · On-site
$33.66/hr
NAVEX is seeking a Customer Experience Specialist to support the experience of our small and medium market customers through digital engagement, operational support, and efficient issue resolution.
Eglin, FL · On-site
$15 - $20/hr
As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...
Eglin, FL · On-site
$15 - $20/hr
As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...
Houston, TX · On-site
$15.50 - $20.50/hr
NorthStar Memorial Group is seeking a Customer Experience Associate at our Home Office in Houston, Tx (Galleria). Here, we believe in empowerment. Our open-door policy means your voice is heard, and ...
Houston, TX · On-site
$15.50 - $20.50/hr
NorthStar Memorial Group is seeking a Customer Experience Associate at our Home Office in Houston, Tx (Galleria). Here, we believe in empowerment. Our open-door policy means your voice is heard, and ...
Lawrenceville, GA · On-site
$16.25 - $20.50/hr
Customer Experience Specialist Job ID 2025-14899 Job Locations US-GA-Lawrenceville Overview The Customer Experience Specialist will work closely with other team members, in a professional call center ...
Lawrenceville, GA · On-site
$16.25 - $20.50/hr
Customer Experience Specialist Job ID 2025-14899 Job Locations US-GA-Lawrenceville Overview The Customer Experience Specialist will work closely with other team members, in a professional call center ...
Fairchild Air Force Base, WA · On-site
$15 - $20/hr
As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...
Fairchild Air Force Base, WA · On-site
$15 - $20/hr
As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...
$90K - $111K/yr
The Customer Experience Strategist will help envision, design, and create prototypes of positive customer interactions. Journey maps, ideation, and other facilitated events to enhance customer ...
$90K - $111K/yr
The Customer Experience Strategist will help envision, design, and create prototypes of positive customer interactions. Journey maps, ideation, and other facilitated events to enhance customer ...
Kalispell, MT · On-site
$17.50 - $22/hr
Position: Customer Experience Specialist Reports To: SVP of Retail Sales FLSA: Non-Exempt Location: Meridian Office with flexibility to work in other location(s) Position Summary The primary ...
Kalispell, MT · On-site
$17.50 - $22/hr
Position: Customer Experience Specialist Reports To: SVP of Retail Sales FLSA: Non-Exempt Location: Meridian Office with flexibility to work in other location(s) Position Summary The primary ...
Nashville, TN · On-site
$98K - $156K/yr
As part of the Philips Healthcare North America Region Strategy & Growth team, the Customer Experience Data Analyst serves as a strategic analytics partner, turning complex healthcare customer data ...
Nashville, TN · On-site
$98K - $156K/yr
As part of the Philips Healthcare North America Region Strategy & Growth team, the Customer Experience Data Analyst serves as a strategic analytics partner, turning complex healthcare customer data ...
Peoria, IL · On-site
$17.50 - $21.75/hr
We are looking for an amazing Customer Experience Specialist to join our Team immediately. Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound ...
Peoria, IL · On-site
$17.50 - $21.75/hr
We are looking for an amazing Customer Experience Specialist to join our Team immediately. Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound ...
Gordon, GA · On-site
$15.50 - $20.75/hr
As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...
Gordon, GA · On-site
$15.50 - $20.75/hr
As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...
West Point, NY · On-site
$17.25 - $22.75/hr
Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making ...
West Point, NY · On-site
$17.25 - $22.75/hr
Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making ...
$17.50 - $22/hr
Position Overview The Customer Experience Specialist serves as a trusted liaison between our customers and our brand, ensuring a seamless experience across phone, email, and digital channels. This ...
$17.50 - $22/hr
Position Overview The Customer Experience Specialist serves as a trusted liaison between our customers and our brand, ensuring a seamless experience across phone, email, and digital channels. This ...
As a Customer Experience Professional here at Honeywell, you will play a crucial role in shaping our customer experience initiatives. Your expertise in customer service, problem-solving, and ...
As a Customer Experience Professional here at Honeywell, you will play a crucial role in shaping our customer experience initiatives. Your expertise in customer service, problem-solving, and ...
Pen Argyl, PA · On-site
$15 - $20/hr
Location Address: 1309 Blue Valley Drive ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:
Pen Argyl, PA · On-site
$15 - $20/hr
Location Address: 1309 Blue Valley Drive ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:
Hazleton, PA · On-site
$16.25 - $21.75/hr
Location Address: 100 Weis Lane ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles and ...
Hazleton, PA · On-site
$16.25 - $21.75/hr
Location Address: 100 Weis Lane ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles and ...
Overland Park, KS · On-site
$17.50 - $22/hr
The Customer Experience Specialist is responsible for delivering a high-quality customer experience by providing timely, accurate, and professional support to TreviPay's customers, merchants, and ...
Overland Park, KS · On-site
$17.50 - $22/hr
The Customer Experience Specialist is responsible for delivering a high-quality customer experience by providing timely, accurate, and professional support to TreviPay's customers, merchants, and ...
Crestview, FL · On-site
$14 - $18.50/hr
As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...
Crestview, FL · On-site
$14 - $18.50/hr
As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
| Aspect | Customer Experience | Customer Service |
|---|---|---|
| Focus | Overall customer journey and brand perception | Immediate support and problem resolution |
| Scope | Broader, includes marketing, product, and post-sale interactions | Specific interactions, often reactive |
| Skills | Strategic thinking, analytics, communication | Communication, problem-solving, empathy |
| Work Environment | Cross-departmental, often involves planning and analysis | Frontline, direct customer interaction |
Customer Experience focuses on the entire customer journey and brand perception, involving strategic planning across multiple departments. Customer Service, on the other hand, emphasizes direct, reactive support to resolve customer issues. Both roles are essential but differ in scope and focus, with Customer Experience being broader and more strategic.

6.9
Based on 337 frontline employees who took The Breakroom Quiz
444th of 877 rated healthcare providers
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
Job Description Summary:
Reporting to the Director, Customer Experience and Hospitality Services, the Customer Experience Specialist is a strategic partner responsible for leading the development, coordination, execution, and management of strategic consulting in support of the care site and OhioHealth Customer Experience Office, geared towards creating a world class experience across all touch points and interactions for patients, families, providers and associates through leadership/cultural engagement, service excellence, and continuous improvement. In conjunction with the key organizational leaders and constituents, leads the implementation of organizational strategic initiatives, education/training, and continuous improvement efforts to enhance the customer experience and organizational performance leveraging Lean Six Sigma, Change Management, and other leading improvement approaches. This includes providing strategic consulting services and expertise in the inpatient, outpatient or emergency department areas; the development and widespread deployment of educational/training programs; creating, executing, and innovating service/operational excellence standards and best practices and interpreting data and other performance indicators. Leads the development and coordination of leadership and workforce symposiums relevant to the organizational experience. The Customer Experience Specialist will help to develop and facilitate the continuous improvement in key strategic areas across the system to include inpatient, outpatient or emergency department.Responsibilities And Duties:
Strategic Consulting Strategic leader responsible for leading the development, coordination, execution, and management of system wide strategic consulting and training initiatives for the care site and OhioHealth Customer Experience Office In conjunction with the key organizational leaders and constituents, leads the implementation of organizational strategic initiatives and efforts to enhance the customer experience and organizational performance Lead, facilitate and coordinate cross functional continuous improvement and transformational projects leveraging Lean, Six Sigma, Change Management, and other leading improvement approaches to analyze performance indicators to identify/prioritize opportunities for improvement, and develop and implement action plans. Lead and facilitate multidisciplinary customer focus groups to glean voice of the customer and identify areas of opportunity and optimization for inpatient, outpatient or emergency department areas Provides coaching, organizational support, and access to experience improvement best practices and resources i.e., Press Ganey Solution Starters, Beryl Institute, Advisory Board, IHI, Studer, and other s Inform and support execution of change management strategy and build buy in for internal standards and systems changes by facilitating workshops with care site leaders and organizational constituents Develop execute, facilitate, and govern key customer experience committees and integrate into organizational structure Develops comprehensive presentations and status reports for senior leadership in support of key strategic initiatives, including but not limited to Executive Team Meetings, and other key forums Serves as a liaison to the Customer Experience Office, supports the Customer Experience Office delivery model and customer experience initiatives Participate in long and short-term program development and strategic planning, develop strategies and tactics to ensure desirable deliverables, and coordinate/assign resources Training/Education Management In partnership with organizational learning and other constituents, leads the design and implementation of a robust customer experience training strategy across the system leveraging world class experience practices and focused on leadership/cultural engagement, service excellence, and continuous improvement; including but not limited to new associate orientation, leadership and provider workshops, annual LMS competency, and system-level associate enrichment. Craft and support execution of implementation, communication, and education plan to ensure timely development, testing and training around new processes and new system deployments Creates, develops, evaluates, and updates training materials and curriculum for Customer Experience Office Leads and facilitates small and large-group Meetings and trainings relevant to the customer experience Participate in activities designed to promote professional growth and other duties and special projects as assignedMinimum Qualifications:
Bachelor's Degree (Required)Additional Job Description:
Healthcare Administration, Business Administration, Nursing or related/appropriate area required Master's Degree preferred Project Management training/required (PMP preferred)Facilitation/training required Lean, Six Sigma and/or Change Management training/ Certification preferred (i.e., Green or Black Belt)Minimum of 3 + years of relevant professional Experience in leadership, healthcare administration, operations improvement, organizational development, and/or consulting position Professional work Experience in the training and development profession Requires large scale project management Experience and training (PMP preferred)Healthcare and customer service Experience required Understanding of service, retail and/or hospitality industry best practices (i.e., Disney, Studer)Facilitation/training required, including curriculum development Lean, Six Sigma and/or Change Management training/ Certification preferred (i.e., Green or Black Belt)Public speaking skills and ability to develop contextually rich and visually compelling presentations to communicate complex concepts Healthcare knowledge and Experience Understanding of service, retail and/or hospitality industry best practices (i.e., Disney, Studer) Computer proficiency and Experience in the following environments Microsoft Word, PowerPoint, Excel, Visio, Project Exceptionally strong analytic abilities, with a proven track record of driving insightful findings from quantitative and qualitative data This is a detailed-oriented, member-facing role that requires multi-tasking and effective communication to deliver first class results. Proactive planning, smart strategy, political savviness, and practical thinking Strong interpersonal and organizational skills, including oral and written communication Ability to develop specific goals and plans to prioritize, organize, and accomplish tasks
Work Shift:
DayScheduled Weekly Hours :
40Department
Customer Experience OfficeJoin us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Get the full story on Breakroom
Sourced by ZipRecruiter
OhioHealth is a not-for-profit, faith-based health system based in Columbus, Ohio, US. Operating since 1981, it is one of the largest and most comprehensive health systems in its area of operation. OhioHealth's business is grounded at the union of the healthcare and medical industry. The organization provides a full range of healthcare services from acute hospital care to rehabilitative and long-term care, including medical research and development.
Hospitals and health care and social assistance
10,000+ Employees
Columbus, OH, US