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Customer Experience Jobs in Virginia (NOW HIRING)

The Exchange

Customer Experience Associate

Langley, VA · On-site

$16.75 - $22.25/hr

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making ...

Exchange

$15.50 - $20.75/hr

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making ...

The Exchange

$15.50 - $20.75/hr

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making ...

Army and Air Force Exchange

$15.50 - $20.75/hr

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making ...

SPINX Company

Customer Experience Specialist

Newport News, VA · On-site

$16.25 - $20.25/hr

About the role A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement ...

Weis Markets

Customer Experience Associate

Fredericksburg, VA · On-site

$16.25 - $21.75/hr

Location Address: 7100 Salem Fields Boulevard ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

The Exchange

$15.50 - $20.75/hr

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making ...

The Exchange

Customer Experience Associate

Langley, VA · On-site

$16.75 - $22.25/hr

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making ...

The Exchange

$15.50 - $20.75/hr

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making ...

Clean Eatz

Customer Experience Associate

Midlothian, VA · On-site

$15/hr

Clean Eatz , a leader in the Food & Beverage industry, is seeking dynamic individuals for our Customer Experience Associate role. Join us in creating memorable guest experiences beyond transactions.

Tesla

Customer Experience Specialist

Arlington, VA · On-site

$20.50 - $25.75/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both ...

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All JobsCustomer Experience JobsCustomer Experience Jobs in Virginia

Customer Experience information

See Virginia salary details

$9

$18

$26

How much do customer experience jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer experience in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is customer experience?

Customer Experience (CX) refers to the overall perception and feelings that customers have about a business throughout their entire journey, from initial contact to post-purchase support. It encompasses every interaction a customer has with a company, including its products, services, and employees. Improving customer experience is crucial for building customer loyalty, increasing satisfaction, and driving business growth. Companies focus on understanding customer needs, resolving issues efficiently, and providing positive, memorable interactions.

How does a customer experience professional typically collaborate with other departments to improve overall customer satisfaction?

Customer Experience professionals regularly work with teams such as sales, product development, marketing, and support to identify and resolve customer pain points. They act as the voice of the customer, sharing insights gathered from feedback and data analytics to help refine products and services. This role often involves facilitating cross-departmental meetings, developing customer journey maps, and working closely with stakeholders to implement customer-centric improvements. Effective collaboration is key to ensuring a consistent and high-quality customer experience across all touchpoints.

What are the key skills and qualifications needed to thrive as a customer experience professional, and why are they important?

To thrive as a Customer Experience professional, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and data analytics software is typically necessary. Outstanding communication, empathy, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills and qualities are crucial to ensuring positive customer interactions, fostering loyalty, and driving business growth.

What is the difference between Customer Experience vs Customer Service?

AspectCustomer ExperienceCustomer Service
FocusOverall customer journey and brand perceptionImmediate support and problem resolution
ScopeBroader, includes marketing, product, and post-sale interactionsSpecific interactions, often reactive
SkillsStrategic thinking, analytics, communicationCommunication, problem-solving, empathy
Work EnvironmentCross-departmental, often involves planning and analysisFrontline, direct customer interaction

Customer Experience focuses on the entire customer journey and brand perception, involving strategic planning across multiple departments. Customer Service, on the other hand, emphasizes direct, reactive support to resolve customer issues. Both roles are essential but differ in scope and focus, with Customer Experience being broader and more strategic.

What are the most commonly searched types of Customer Experience jobs in Virginia?

The most popular types of Customer Experience jobs in Virginia are:

What cities in Virginia are hiring for Customer Experience jobs?

Cities in Virginia with the most Customer Experience job openings:

Customer Experience jobs near you
Infographic showing various Customer Experience job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Experience Specialist

A Groundworks Company

Virginia Beach, VA • On-site

$20/hr

Other

Medical, Dental, Vision, Retirement

Posted 9 days ago

Groundworks rating

6.3

Company rating: 6.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

72nd of 80 rated construction

Job description

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you're starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Position Summary
The Customer Experience (CX) Specialist serves as the central point of communication between our customers, technicians, and office team. While this role includes traditional dispatch responsibilities, it is centered around delivering an exceptional customer experience from the first phone call through job completion.
A successful CX Specialist is a proactive problem solver who can think critically, communicate effectively, and make sound decisions that support both our customers and our business. This role requires balancing technician efficiency with customer satisfaction while ensuring every interaction reflects our commitment to excellence.
Earn what you're worth! This position includes a $20.00/hour base wage plus uncapped commission. If you're competitive, goal-oriented, and motivated by performance, this is your opportunity to build a rewarding career with an industry leader.
Beyond competitive pay, Groundworks offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) with company match, and paid training. After six months, every employee becomes eligible for our Employee Ownership Program (ESOP), giving you the opportunity to share in the company's long-term success while building your own career.
This is a full-time, 40-hour-per-week position operating on a rotating schedule of four (4) consecutive workdays followed by three (3) consecutive days off. Due to the nature of the role, candidates must have flexibility to work varying shifts, including weekends, as scheduled. Weekend availability is required as part of the regular rotation.
Key Responsibilities
Customer Experience
  • Deliver an exceptional experience on every customer interaction.
  • Listen actively to customer concerns and provide thoughtful, solution-oriented responses.
  • Resolve customer issues whenever possible while escalating complex situations appropriately.
  • Build trust and confidence through clear, professional communication.
  • Follow up with customers to ensure concerns have been resolved and expectations exceeded.
Dispatch Operations
  • Schedule and dispatch technicians based on skill set, certifications, availability, and geographic efficiency.
  • Continuously monitor technician boards and adjust schedules throughout the day to maximize productivity.
  • Prioritize emergency calls while maintaining an efficient daily schedule.
  • Communicate schedule updates and changes with technicians in real time.
  • Coordinate with field leadership to ensure successful execution of the daily workload.
Business Support
  • Book service appointments while educating customers on the value of our services.
  • Identify opportunities to maximize technician productivity and revenue through efficient scheduling.
  • Support business goals by maintaining high booking rates and minimizing downtime.
  • Collaborate with managers and field teams to improve processes and customer satisfaction.
  • Document all customer interactions accurately within company systems.
Escalation & Problem Resolution
  • Take ownership of customer concerns and work toward timely resolution.
  • Handle customer escalations with professionalism, empathy, and confidence.
  • Partner with leadership when additional support is needed while maintaining customer confidence.
  • Make decisions that balance customer satisfaction with company policies and operational needs.
Qualifications
  • Customer service or dispatch experience preferred (plumbing, HVAC, home services, or construction industry strongly preferred).
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm and professional in fast-paced environments.
  • Strong problem-solving and decision-making skills.
  • Comfortable using scheduling software, dispatch platforms, and Microsoft Office.
  • Ability to adapt quickly as priorities change throughout the day.
What We Provide
  • Competitive Pay
  • Employee Company Ownership Opportunities
  • Industry Leading Training Programs
  • Leadership Development and Career Growth Tracks
  • Comprehensive and Affordable Benefits Package
  • Top Workplace with Award Winning Culture

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