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Customer Experience Jobs in Reston, VA (NOW HIRING)

Switchboard

Customer Experience Strategist

Washington, DC · On-site

$111K/yr

As a Customer Experience Strategist, you'll be the face of Switchboard to campaigns large and small across the country. You will report to our Head of Customer and Growth and work together to rapidly ...

US AI

Customer Experience Specialist

North Bethesda, MD

$55K - $125K/yr

Support the Customer Experience team to maintain positive customer experiences and address user concerns with our applications. * Provide application training and guidance to end users on United ...

Tesla

Customer Experience Specialist

Rockville, MD · On-site

$21.57 - $30.78/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both ...

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$60K/yr

As a member of the Customer Experience team, you will be the voice of our company and brand while being the voice of our customers when issues arise. We strive to deliver an extraordinary shopping ...

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$18.75 - $25/hr

Customer Experience Associate We're looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer ...

Tesla

Customer Experience Specialist

Arlington, VA · On-site

$20.50 - $25.75/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both ...

Tesla

Customer Experience Specialist

Haymarket, VA · On-site

$17.50 - $22/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both ...

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$60K/yr

As a member of the Customer Experience team, you will be the voice of our company and brand while being the voice of our customers when issues arise. We strive to deliver an extraordinary shopping ...

Tesla

Customer Experience Specialist

Silver Spring, MD · On-site

$21.57 - $27.36/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both ...

US AI

Customer Experience Specialist

North Bethesda, MD · On-site

$55K - $125K/yr

Support the Customer Experience team to maintain positive customer experiences and address user concerns with our applications. * Provide application training and guidance to end users on United ...

US AI

Customer Experience Specialist

Rockville, MD · On-site

$55K - $125K/yr

Support the Customer Experience team to maintain positive customer experiences and address user concerns with our applications. * Provide application training and guidance to end users on United ...

Weis

Customer Experience Associate

Accokeek, MD · On-site

$15.30/hr

Location Address: 15789 Livingston Rd ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Greets ...

Weis

Customer Experience Associate

Gaithersburg, MD · On-site

$18/hr

Location Address: 883 Russell Avenue ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Weis Markets

Customer Experience Associate

Accokeek, MD · On-site

$15.30/hr

Location Address: 15789 Livingston Rd The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Greets customers in a cheerful manner as ...

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All JobsCustomer Experience JobsCustomer Experience Jobs in Reston, VA

Customer Experience information

See Reston, VA salary details

$10

$19

$28

How much do customer experience jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer experience in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is customer experience?

Customer Experience (CX) refers to the overall perception and feelings that customers have about a business throughout their entire journey, from initial contact to post-purchase support. It encompasses every interaction a customer has with a company, including its products, services, and employees. Improving customer experience is crucial for building customer loyalty, increasing satisfaction, and driving business growth. Companies focus on understanding customer needs, resolving issues efficiently, and providing positive, memorable interactions.

How does a customer experience professional typically collaborate with other departments to improve overall customer satisfaction?

Customer Experience professionals regularly work with teams such as sales, product development, marketing, and support to identify and resolve customer pain points. They act as the voice of the customer, sharing insights gathered from feedback and data analytics to help refine products and services. This role often involves facilitating cross-departmental meetings, developing customer journey maps, and working closely with stakeholders to implement customer-centric improvements. Effective collaboration is key to ensuring a consistent and high-quality customer experience across all touchpoints.

What are the key skills and qualifications needed to thrive as a customer experience professional, and why are they important?

To thrive as a Customer Experience professional, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and data analytics software is typically necessary. Outstanding communication, empathy, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills and qualities are crucial to ensuring positive customer interactions, fostering loyalty, and driving business growth.

What is the difference between Customer Experience vs Customer Service?

AspectCustomer ExperienceCustomer Service
FocusOverall customer journey and brand perceptionImmediate support and problem resolution
ScopeBroader, includes marketing, product, and post-sale interactionsSpecific interactions, often reactive
SkillsStrategic thinking, analytics, communicationCommunication, problem-solving, empathy
Work EnvironmentCross-departmental, often involves planning and analysisFrontline, direct customer interaction

Customer Experience focuses on the entire customer journey and brand perception, involving strategic planning across multiple departments. Customer Service, on the other hand, emphasizes direct, reactive support to resolve customer issues. Both roles are essential but differ in scope and focus, with Customer Experience being broader and more strategic.

What are the most commonly searched types of Customer Experience jobs in Reston, VA?

The most popular types of Customer Experience jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Experience jobs?

Cities near Reston, VA with the most Customer Experience job openings:

Customer Experience jobs near you
Infographic showing various Customer Experience job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Experience Strategist

Switchboard Public Benefit Corp

Washington, DC • On-site

$140K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

As a Customer Experience Strategist, you'll be the face of Switchboard to campaigns large and small across the country. You will report to our Head of Customer and Growth and work together to rapidly onboard new customers, provide product demos, and answer customer questions.
You will become an expert in Switchboard's suite of products and integrations (including texting, email, analytics, webforms, shortlinks, and more). You will have the opportunity to grow and maintain direct relationships with customers, serving as a strategic and technical partner as they run their digital programs; learning about their day-to-day workflows and the issues they face. This deep product context helps us fix the root causes of issues, identify inefficiencies, and provide unparalleled customer support. The feedback you receive from customers will shape feature prioritization, new product development, and internal process improvements. Switchboard prides itself on being an exceptional and trustworthy partner to our customers, which means this role requires regular evening and weekend on call shifts.
What We Are Looking For
As a member of our small team, we are looking for someone who wants to take on significant ownership and play a large role in the growth and future success of Switchboard. While we've been around for several cycles now, we are a scrappy tech start-up. No one is too big or small for any task at Switchboard, and we feel strongly that every employee can play a role in strengthening how we as a company work and interface with customers and other partners. We're looking for someone who wants to challenge themselves on a daily basis and grow with Switchboard for years to come.
You're a good fit for this role if you are comfortable working in a very collaborative working environment, able to give and receive feedback regularly. You've been known for your ruthless attention to detail - no balls are getting dropped on your watch! You are proactive and take initiative - in past roles, you've improved processes and identified areas where product and systems can be enhanced. You're flexible and able to thrive in a high-pressure environment, especially when dealing with challenging customers or tight deadlines.
We are looking for two distinct candidate profiles:
Technical Expertise:
  • Has technical or data experience (e.g. SQL proficiency, familiarity with APIs, data visualization software like tableau, hex, etc)
  • Has customer-facing experience triaging complex data problems
  • Can translate technical concepts to non-technical audiences
  • Has worked as a technical support specialist or solutions architect

Digital Strategy Expertise:
  • Has experience using a texting platform (if it's Switchboard, even better!)
  • Has managed digital programs
  • Has years of experience working in the political space

This role will start as soon as possible. We are looking for candidates who are enthusiastic to work in person in our DC office and are not considering remote candidates for this role at this time.
Responsibilities Include:
  • Leading product demos and training webinars with current and prospective customers about Switchboard's products.
  • Onboarding new customers and serving as the day-to-day point of contact when they have questions or concerns (including rotating evening and weekend on call shifts).
  • Developing content to scale our support capabilities (recording video demos, writing blog posts, etc.).
  • Developing expertise about texting and email deliverability in order to proactively advise our customers on best practices. Maintaining up-to-date knowledge of industry and carrier compliance policies.
  • Supporting account management, including billing and invoicing.
  • Gathering and summarizing customer feedback; collaborating with the Product, Design, and Engineering teams to prioritize feature requests and discuss tradeoffs.
  • Contributing to a positive team culture that prioritizes trust and empathy.
  • Serving as part of the Customer Experience team's on-call rotations which requires after-hours availability on weeknights and weekends (~2 days a week) in order to be responsive to customer questions and internal alerts

Ideal Candidates:
  • Have used Switchboard before
  • Bring experience working or volunteering for a campaign, political organization, or digital firm; have used other platforms and tools in the space (e.g., NGPVAN products, other texting tools, dialers, ActBlue, etc.).
  • Excellent written and verbal communication skills - able to communicate with technical and non-technical audiences.
  • Bring a problem-solving mindset, capable of troubleshooting issues efficiently while managing customer expectations.
  • Eager to deeply understand a technical product and platform.
  • Comfortable taking on projects in new areas for them, learning quickly to develop the expertise and execute on those projects.
  • General passion for the space, willing to go above and beyond to ensure the success of our customers
  • Flexibility with ad hoc projects and willingness to both build new and adapt existing internal processes

Compensation
  • $140k-$150k annual salary
  • Switchboard covers 100% of health, dental, and vision coverage for employees and 80% for dependents
  • Employer-provided long-term disability and life insurance
  • 21 days of paid time off plus federal holidays
  • Unlimited sick leave
  • 16 weeks paid parental leave for parents of any gender, including adoptive parents
  • 401(K) match with immediate vesting

Diversity
We believe the best products and companies are built by diverse teams where everyone's perspectives are heard and respected. We strongly encourage people of color, LGBTQ+, women, and members of other underrepresented groups to apply. Even if you're not sure if the role is a good fit, please apply! We are committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job.
Candidates must be authorized to work in the US. We're unable to sponsor work visas at this time.

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