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Customer Experience Manager Jobs in Reston, VA (NOW HIRING)

Five Below

Customer Experience Manager

Alexandria, VA · On-site

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Alexandria, VA · On-site

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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All JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Reston, VA

Customer Experience Manager information

See Reston, VA salary details

$25.5K

$60.3K

$105.1K

How much do customer experience manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer experience manager in Reston, VA is $60,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $72,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are the most commonly searched types of Customer Experience jobs in Reston, VA? The most popular types of Customer Experience jobs in Reston, VA are:
What are popular job titles related to Customer Experience Manager jobs in Reston, VA? For Customer Experience Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Reston, VA look for? The top searched job categories for Customer Experience Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Experience Manager jobs? Cities near Reston, VA with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Customer Experience Manager

Customer Experience Manager

The Great Escape Room

Arlington, VA • On-site

$55K/yr

Full-time

PTO

Posted 4 days ago

Job description

We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community. The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday-Sunday.
We offer a dynamic, hands-on environment that fosters teamwork, creativity, and growth opportunities.
Responsibilities:
  • Oversee daily operations to ensure a smooth, safe, and high-quality guest experience
  • Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement
  • Manage staff schedules and support team members during live guest experiences, including stepping in when needed
  • Handle customer inquiries, group events, and corporate bookings while delivering excellent guest service
  • Build community relationships, support basic marketing/social media efforts, and track key performance metrics
  • Maintain strong leadership on-site, ensuring smooth operations and consistent team performance

Qualifications:
  • Experience in customer service, hospitality, entertainment, operations, or a similar guest-facing role
  • Strong leadership, communication, and relationship-building skills
  • Ability to work in a fast-paced, interactive environment and solve problems under pressure
  • Comfortable supporting marketing, outreach, and community engagement efforts
  • Flexible availability, including evenings and weekends

Pay:
  • Starting at $55,000 annually

PTO
Only qualified candidates will be contacted for an interview.

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