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Customer Experience Director Jobs in Reston, VA (NOW HIRING)

Switchboard

Customer Experience Strategist

Washington, DC

$111K/yr

As a Customer Experience Strategist, you'll be the face of Switchboard to campaigns large and small ... You will have the opportunity to grow and maintain direct relationships with customers, serving as ...

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$60K/yr

This position will report to Mary Esty, Director of Customer Experience. Core Responsibilities * Build customer relationships and deliver above-and-beyond customer support through phone, email, and ...

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

This position will report to Mary Esty, Director of Customer Experience. Core Responsibilities * Build customer relationships and deliver above-and-beyond customer support through phone, email, and ...

Flagship Carwash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

Director of Operations DIRECT/ INDIRECT REPORTS: None EFFECTIVE DATE: 6/1/2025 Position Overview The Customer Experience Coordinator is responsible for managing escalated customer concerns received ...

M&T Bank

Fraud Customer Experience Lead

Washington, DC · On-site

This role requires strong relationship management, the ability to influence without direct ... Experience in customer research, journey mapping, or human centered design * Experience working in ...

Cvent

Director, Customer Success

Tysons, VA · On-site

Here's What You Need: * 15+ years of experience in Customer Success, account management, or related customer-facing roles, with at least 8 years in a leadership capacity managing teams and managers.

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Customer Experience Director information

See Reston, VA salary details

$40.6K

$128.3K

$204.4K

How much do customer experience director jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer experience director in Reston, VA is $128,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,800.00 and $153,500.00 per year, depending on experience, location, and employer.

What does a Customer Experience Director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What does a customer experience director do?

A customer experience director oversees an organization’s strategies to improve customer satisfaction, loyalty, and overall experience. They analyze customer feedback, coordinate cross-functional teams, and implement initiatives to enhance service quality, often using tools like customer journey mapping and data analytics. This role typically requires strong leadership, communication skills, and a deep understanding of customer needs.

What does a director of customer experience make?

A director of customer experience typically earns a salary ranging from $90,000 to $180,000 annually, depending on the industry, company size, and location. They often oversee customer service strategies, utilize data analytics tools, and require strong leadership and communication skills.

How much does a CX lead make?

A Customer Experience (CX) Lead typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior CX roles or those in large organizations may offer higher salaries, often supplemented with bonuses and benefits.

How much does a customer experience manager earn?

A customer experience manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in larger companies may offer higher compensation, often supplemented with bonuses and benefits.

What are the key skills and qualifications needed to thrive in the Customer Experience Director position, and why are they important?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a Customer Experience Director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

What are the most commonly searched types of Customer Experience jobs in Reston, VA? The most popular types of Customer Experience jobs in Reston, VA are:
What job categories do people searching Customer Experience Director jobs in Reston, VA look for? The top searched job categories for Customer Experience Director jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Experience Director jobs? Cities near Reston, VA with the most Customer Experience Director job openings:
Customer Experience Director jobs near you
Infographic showing various Customer Experience Director job openings in Reston, VA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $128,316 per year, or $61.7 per hour.

Customer Experience

Washington Professional Systems

Silver Spring, MD • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Chuck Levin's is seeking a highly skilled and detail-oriented Customer Service Associate to become a key member of our team. In this role, you will be responsible for ensuring that our customers receive the highest level of service and an outstanding shopping experience, both in-store and online through our website and Reverb.com.

You will work closely with various members of our team to manage several tasks, including but not limited to customer support, order processing, rental inventory management, and administrative duties. The ideal candidate should be a versatile team player with excellent communication and interpersonal skills. You should also be able to multitask efficiently, be proactive, and have a positive attitude towards work.

Key Responsibilities:

  • Phone Support: Serve as the first point of contact for customers over the phone, providing friendly and efficient assistance, resolving inquiries, and directing calls as necessary.
  • Cashier Duties: Process transactions accurately and ensure a smooth checkout experience for every customer.
  • Web Order Assistance: Help our online shopping platform by processing orders, tracking them, and answering fulfillment inquiries to guarantee customer satisfaction.
  • Customer Inquiries: Respond promptly to inquiries received through Podium, providing informative and courteous support to enhance customer engagement and satisfaction.
  • Shipping and Handling: Create and manage shipping labels, oversee packaging, and ensure timely dispatch and delivery of orders, maintaining a seamless logistics flow.

Requirements:

  • Weekday and Saturday availability.
  • Exceptional communication and interpersonal skills.
  • Proficiency in using computers and various software/apps relevant to the tasks.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Experience in customer service, administrative roles, or related fields is preferred.

Benefits:

  • Health, Vision, & Dental Insurance
  • Life Insurance (company sponsored)
  • 401(k) Contributions
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Parental Leave
  • Store Discounts


Chuck Levin’s is an equal opportunity employer (EOE) and an affirmative employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.