ZipRecruiter

Log In

1

Customer Experience Professional Jobs in Reston, VA

US AI

Customer Experience Specialist

North Bethesda, MD

$55K - $125K/yr

Support the Customer Experience team to maintain positive customer experiences and address user ... most professional environments Required Skills / Certifications * Possess strong problem-solving ...

US AI

Customer Experience Specialist

North Bethesda, MD

$55K - $125K/yr

Support the Customer Experience team to maintain positive customer experiences and address user ... most professional environments Required Skills / Certifications * Possess strong problem-solving ...

US AI

Customer Experience Specialist

Rockville, MD · On-site

$55K - $125K/yr

Support the Customer Experience team to maintain positive customer experiences and address user ... most professional environments Required Skills / Certifications * Possess strong problem-solving ...

Weis

Customer Experience Associate

Gaithersburg, MD · On-site

$18/hr

... and professional manner. Follows company policies relating to customer check out to increase ... No prior experience required. RATE OF PAY AND BENEFITS The hourly pay for this position starts at ...

Inova

Customer Experience Associate

Chantilly, VA · Hybrid

$17 - $22.75/hr

One (1) year experience in customer service. We are Inova, Northern Virginia's leading nonprofit ... And from best-in-class facilities to professional development opportunities, we support them at ...

Flagship Carwash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

This role focuses on ensuring timely, professional, and customer-friendly resolutions by processing ... Experience using computer systems, email, and web-based platforms * Experience with complaint ...

Flagship Car Wash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

This role focuses on ensuring timely, professional, and customer-friendly resolutions by processing ... Experience using computer systems, email, and web-based platforms * Experience with complaint ...

next page

Showing results 1-20

All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Reston, VA

Customer Experience Professional information

See Reston, VA salary details

$19.8K

$33.8K

$47.9K

How much do customer experience professional jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer experience professional in Reston, VA is $33,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $23,900.00 and $40,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the key skills and qualifications needed to thrive as a customer experience professional?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a customer experience professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What are the career paths in customer experience?

Career paths in customer experience include roles such as Customer Experience Manager, Customer Service Supervisor, User Experience Designer, and Customer Insights Analyst. Progression often involves gaining skills in data analysis, communication, and customer relationship management, with certifications like CXPA's Certified Customer Experience Professional supporting advancement.

What is a customer experience professional?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.

What are the different types of customer experience professional jobs?

Customer experience professionals can hold various roles such as Customer Experience Manager, Customer Service Representative, User Experience Designer, Customer Success Manager, and CX Analyst. These roles focus on improving customer satisfaction, loyalty, and engagement through skills in communication, data analysis, and user-centered design. They often require familiarity with CRM tools, feedback systems, and industry-specific certifications.
What are the most commonly searched types of Customer Experience jobs in Reston, VA? The most popular types of Customer Experience jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Experience Professional jobs? Cities near Reston, VA with the most Customer Experience Professional job openings:
Customer Experience Professional jobs near you
Infographic showing various Customer Experience Professional job openings in Reston, VA as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $33,780 per year, or $16.2 per hour.

Advana Professionals - Multiple Openings!

JTEC Consulting

Arlington, VA • On-site, Remote

$115K - $185K/yr

Full-time

Re-posted 13 days ago

Job description

Advana Professionals - Multiple Openings!
Arlington, VA 22209
JTEC Consulting LLC focuses on successfully delivering solutions to meet our clients’ most critical needs. Our founding members have decades of experience delivering a wide range of solutions to Air Force and DOD clients. We are a Veteran-Owned Small Business.
We are hiring experienced professionals to support advancing data analytics capabilities for a defense customer environment. All offers are contingent upon customer award with an anticipated start in June 2026. Qualified candidates will technical and/or functional experience supporting the Advana platform.
Security Requirements: Current U.S. Government Security Clearance
Location: Varies by position - may be remote, hybrid, or on-site
Relocation: Relo support will be considered for candidates outside commuting area
Multiple positions all levels!
Requirements vary by role/level including:
  • U.S. citizenship
  • Current security clearance
  • Education requirements will vary by position; equivalent years of related experience may be considered in lieu of a degree
  • Certification requirements will vary by position; most technical roles require CompTIA Security+ or higher certification to meet IAT/IAM compliance.
  • Experience supporting the DoD Advancing Analytics (Advana) platform for Data Engineering/AI Engineering, IT Systems, Applications Development, Customer Relationship Management (CRM), User Support Desk, and other core integration services
  • Experience supporting Advana central data, analytics, and AI in one or more of these areas:
    • Advana Financial Management
    • Advana-based reconciliation solutions for the Working Capital Fund (WCF)
    • DoD AI-driven data infrastructure initiatives
    • Legacy systems such as FASTR, CRIS
    • Other program areas interacting with Advana to streamline financial management systems and data to support data-driven decision making and resource allocation to support the financial management community.
#Advana #CDAO #DoW #WDP #FASTR #CRIS #UoT #CapitalFund
JTEC Consulting LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary:
JTEC offers competitive compensation and benefits to all employees. Salary ranges are advertised based on good faith estimates at the time of posting and indicating pay that JTEC anticipates for successful applicants. The estimated salary range displayed in this posting covers a range of positions and levels. Salary determinations are dependent upon position requirements, individual qualifications, education, experience, location, and other job related factors. All offers for the advertised roles are contingent upon program approval and funding. Our recruiting team will review candidates' related experience and desired salary targets during the evaluation process. All qualified candidates will be considered.

Apply