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Vp Customer Experience Jobs in Reston, VA (NOW HIRING)

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$180 - $240/hr

Overview Role Summary: The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful ...

Alethea

VP, Customer Sucess

Washington, DC · On-site

$156K - $201K/yr

Position Overview Alethea is hiring a VP of Customer Success to take our client/account management ... Experience and comfort as a player / coach. You'll own key accounts, but you'll also get the ...

Volkswagen AG

VP, Customer Engagement

Reston, VA · Hybrid

You will lead a critical organization at the intersection of customer experience, digital ... Reporting directly to the President & CEO, the Vice President, Customer Engagement will define and ...

Volkswagen AG

VP, Customer Engagement

Reston, VA · On-site

You will lead a critical organization at the intersection of customer experience, digital ... Reporting directly to the President & CEO, the Vice President, Customer Engagement will define and ...

Pact, Inc.

Vice President, Global Health

Washington, DC · On-site

PACT Overview A global nonprofit with experience in more than 60 countries, Pact fosters thriving ... The VP Global Health is an enthusiastic/, respected public health professional with significant ...

Applied Physics

VP of Sales

Washington, DC · On-site

Review customer activity, anticipate needs, and improve satisfaction Requirements * Proven work experience as a VP of Sales or similar role * In-depth knowledge of selling strategies and methods, as ...

Applied Physics

VP of Sales

Washington, DC · On-site

Review customer activity, anticipate needs, and improve satisfaction Requirements * Proven work experience as a VP of Sales or similar role * In-depth knowledge of selling strategies and methods, as ...

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All JobsVp Customer Experience JobsVp Customer Experience Jobs in Reston, VA

Vp Customer Experience information

See Reston, VA salary details

$82.7K

$169.8K

$272.6K

How much do vp customer experience jobs pay per year?

As of Sep 3, 2026, the average yearly pay for vp customer experience in Reston, VA is $169,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $144,100.00 and $184,700.00 per year, depending on experience, location, and employer.

What is a VP Customer Experience?

A VP of Customer Experience is a senior executive responsible for shaping and overseeing a company's overall customer experience strategy. They focus on improving customer satisfaction, retention, and loyalty by aligning cross-functional teams, optimizing customer journeys, and leveraging data-driven insights. This role involves working closely with marketing, sales, product, and support teams to ensure a seamless and consistent customer experience. The VP of Customer Experience plays a key role in driving business growth by enhancing customer engagement and advocacy.

What are the key skills and qualifications needed to thrive as a VP Customer Experience?

To thrive as a VP Customer Experience, you need a strong background in customer relationship management, strategic leadership, and data-driven decision-making, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer feedback systems, and experience with customer journey mapping tools are typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to inspire cross-functional teams set top performers apart. These competencies enable effective design and execution of initiatives that enhance customer satisfaction and loyalty, which are crucial for a company's long-term success.

What are the main challenges a VP Customer Experience might face in a growing organization?

A VP Customer Experience in a growing organization often faces the challenge of scaling customer service processes while maintaining high-quality support and consistent brand messaging. This role requires balancing the personalization of customer interactions with the efficiency offered by automation and technology as the customer base expands. Additionally, aligning the objectives of multiple departments—such as marketing, sales, and product development—to create a seamless customer journey is a common challenge. Overcoming these hurdles requires strong leadership, adaptability, and a clear vision for customer-centric growth.

What are the most commonly searched types of Customer Experience jobs in Reston, VA?

The most popular types of Customer Experience jobs in Reston, VA are:

What job categories do people searching Vp Customer Experience jobs in Reston, VA look for?

The top searched job categories for Vp Customer Experience jobs in Reston, VA are:

What cities near Reston, VA are hiring for Vp Customer Experience jobs?

Cities near Reston, VA with the most Vp Customer Experience job openings:

Vp Customer Experience jobs near you
Infographic showing various Vp Customer Experience job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $169,803 per year, or $81.6 per hour.

VP, Customer Success

Beyond SOF

Washington, DC • On-site

$143K - $184K/yr

Full-time

Re-posted 27 days ago

Job description

Role Summary:
The VP of Customer Success is responsible for leading
the customer success team, developing strategies to
enhance customer satisfaction, and ensuring the
successful implementation of customer success initiatives.
Main Responsibilities and duties:
Lead and manage the customer success team.
Develop and implement customer success strategies and
plans.
Oversee the execution of customer success initiatives.
Ensure alignment with the company's strategic goals.
Collaborate with other departments to enhance customer
satisfaction.
Develop and implement strategies to support
customers using quantum technologies. Ensure the
customer success team is equipped with the
necessary knowledge to assist customers with
quantum-related inquiries and issues.

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