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Vp Customer Success Jobs in Reston, VA (NOW HIRING)

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$180 - $240/hr

Overview Role Summary: The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful ...

Alethea

VP, Customer Sucess

Washington, DC

$156K - $201K/yr

Position Overview Alethea is hiring a VP of Customer Success to take our client/account management function out of its 0-1 build phase and into a scaled, senior-led discipline, with a specific ...

Volkswagen AG

VP, Customer Engagement

Reston, VA · Hybrid

Reporting directly to the President & CEO, the Vice President, Customer Engagement will define and ... Proven success leading large-scale customer organizations and transformational initiatives.

Volkswagen AG

VP, Customer Engagement

Reston, VA · On-site

Reporting directly to the President & CEO, the Vice President, Customer Engagement will define and ... success. Responsibilities within this Role Shape Customer Experience Strategy • Serve as the ...

HelioCampus

VP, Client Success

Bethesda, MD · On-site

The VP of Client Success will be responsible for leading and managing the client success team to ... Customer Success Strategy: * Develop and implement a comprehensive customer success strategy that ...

HelioCampus

VP, Client Success

Bethesda, MD · On-site

The VP of Client Success will be responsible for leading and managing the client success team to ... Customer Success Strategy: * Develop and implement a comprehensive customer success strategy that ...

Cvent

SVP/VP Professional Services

Tysons, VA · On-site

We seek leaders who can combine human expertise, technology, data, and AI to transform how work gets done and how customers achieve success. Cvent is seeking a Senior Vice President/Vice President ...

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All JobsVp Customer Success JobsVp Customer Success Jobs in Reston, VA

Vp Customer Success information

See Reston, VA salary details

$82.7K

$169.8K

$272.6K

How much do vp customer success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for vp customer success in Reston, VA is $169,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $144,100.00 and $184,700.00 per year, depending on experience, location, and employer.

What does a VP of Customer Success do?

A VP of Customer Success is responsible for overseeing the customer success team and ensuring that clients have a positive experience with a company's products or services. They develop strategies to increase customer satisfaction, retention, and loyalty, often collaborating with other departments such as sales, product, and support. Their role includes managing customer relationships, analyzing feedback, and implementing improvements to drive business growth. They also set the vision and goals for the customer success team and measure key performance indicators to ensure targets are met.

What are the key skills and qualifications needed to thrive as a VP of Customer Success?

To thrive as a VP of Customer Success, you need deep expertise in customer lifecycle management, strategic account planning, and leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer success software (such as Gainsight or Totango), and data analytics tools is commonly required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for driving team performance and client satisfaction. These skills and qualities are essential for fostering long-term client relationships, reducing churn, and ultimately driving company growth.

What are some common challenges faced by a VP of Customer Success, and how can they be addressed?

A VP of Customer Success often faces the challenge of balancing strategic leadership with hands-on client engagement, especially as teams scale. Navigating cross-departmental collaboration—such as aligning with sales, product, and support—is crucial to ensure a seamless customer journey and drive retention. Another common challenge is implementing effective metrics to measure customer health and success, which requires both technical acumen and strong communication skills. Proactively fostering a customer-centric culture and building robust feedback loops can help address these challenges and position the team as a key driver of growth.

What is the difference between Vp Customer Success vs Customer Success Manager?

AspectVp Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages individual customer accounts, ensures customer satisfaction, and renewals
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, client-facing, team-oriented
Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across SaaS, tech, and service industries

The Vp Customer Success holds a strategic leadership role, focusing on overall customer success strategies and team management. In contrast, the Customer Success Manager handles day-to-day client interactions and account management. Both roles are vital but differ significantly in scope and responsibilities.

What are the most commonly searched types of Customer Success jobs in Reston, VA?

The most popular types of Customer Success jobs in Reston, VA are:

What are popular job titles related to Vp Customer Success jobs in Reston, VA?

For Vp Customer Success jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Vp Customer Success jobs in Reston, VA look for?

The top searched job categories for Vp Customer Success jobs in Reston, VA are:

What cities near Reston, VA are hiring for Vp Customer Success jobs?

Cities near Reston, VA with the most Vp Customer Success job openings:

Vp Customer Success jobs near you
Infographic showing various Vp Customer Success job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $169,803 per year, or $81.6 per hour.

VP, Customer Success

Beyond SOF

Washington, DC • On-site

$143K - $184K/yr

Full-time

Re-posted 29 days ago

Job description

Role Summary:
The VP of Customer Success is responsible for leading
the customer success team, developing strategies to
enhance customer satisfaction, and ensuring the
successful implementation of customer success initiatives.
Main Responsibilities and duties:
Lead and manage the customer success team.
Develop and implement customer success strategies and
plans.
Oversee the execution of customer success initiatives.
Ensure alignment with the company's strategic goals.
Collaborate with other departments to enhance customer
satisfaction.
Develop and implement strategies to support
customers using quantum technologies. Ensure the
customer success team is equipped with the
necessary knowledge to assist customers with
quantum-related inquiries and issues.

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