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Vp Customer Success Jobs in Reston, VA (NOW HIRING)

Enhesa

Customer Success Director

Arlington, VA · On-site

Reporting to the SVP Commercial, this position manages a team of four professional Customer Success Managers and is responsible for coaching the team towards their quarterly "plan to goal." The ...

Cvent

SVP/VP Professional Services

Tysons, VA · On-site

We seek leaders who can combine human expertise, technology, data, and AI to transform how work gets done and how customers achieve success. Cvent is seeking a Senior Vice President/Vice President ...

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All JobsVp Customer Success JobsVp Customer Success Jobs in Reston, VA

Vp Customer Success information

See Reston, VA salary details

$82.7K

$169.8K

$272.6K

How much do vp customer success jobs pay per year?

As of Aug 7, 2026, the average yearly pay for vp customer success in Reston, VA is $169,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $144,100.00 and $184,700.00 per year, depending on experience, location, and employer.

What does a VP of Customer Success do?

A VP of Customer Success is responsible for overseeing the customer success team and ensuring that clients have a positive experience with a company's products or services. They develop strategies to increase customer satisfaction, retention, and loyalty, often collaborating with other departments such as sales, product, and support. Their role includes managing customer relationships, analyzing feedback, and implementing improvements to drive business growth. They also set the vision and goals for the customer success team and measure key performance indicators to ensure targets are met.

What are some common challenges faced by a VP of Customer Success, and how can they be addressed?

A VP of Customer Success often faces the challenge of balancing strategic leadership with hands-on client engagement, especially as teams scale. Navigating cross-departmental collaboration—such as aligning with sales, product, and support—is crucial to ensure a seamless customer journey and drive retention. Another common challenge is implementing effective metrics to measure customer health and success, which requires both technical acumen and strong communication skills. Proactively fostering a customer-centric culture and building robust feedback loops can help address these challenges and position the team as a key driver of growth.

What are the key skills and qualifications needed to thrive as a VP of Customer Success?

To thrive as a VP of Customer Success, you need deep expertise in customer lifecycle management, strategic account planning, and leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer success software (such as Gainsight or Totango), and data analytics tools is commonly required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for driving team performance and client satisfaction. These skills and qualities are essential for fostering long-term client relationships, reducing churn, and ultimately driving company growth.

What is the difference between Vp Customer Success vs Customer Success Manager?

AspectVp Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages individual customer accounts, ensures customer satisfaction, and renewals
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, client-facing, team-oriented
Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across SaaS, tech, and service industries

The Vp Customer Success holds a strategic leadership role, focusing on overall customer success strategies and team management. In contrast, the Customer Success Manager handles day-to-day client interactions and account management. Both roles are vital but differ significantly in scope and responsibilities.

What are the most commonly searched types of Customer Success jobs in Reston, VA? The most popular types of Customer Success jobs in Reston, VA are:
What job categories do people searching Vp Customer Success jobs in Reston, VA look for? The top searched job categories for Vp Customer Success jobs in Reston, VA are:
What cities near Reston, VA are hiring for Vp Customer Success jobs? Cities near Reston, VA with the most Vp Customer Success job openings:
Vp Customer Success jobs near you
Infographic showing various Vp Customer Success job openings in Reston, VA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $169,803 per year, or $81.6 per hour.

Vice President of Customer Experience

Antithesis Operations LLC

Vienna, VA • On-site

$215K - $255K/yr

Full-time

Re-posted 15 days ago

Job description

About Antithesis
Antithesis helps engineering teams find and fix bugs that traditional testing misses.
Our platform runs entire systems in a deterministic simulation, breaks them in every imaginable way, and provides engineers with root cause analysis and perfect reproduction. The result is faster debugging, more reliable software, and more confidence in what ships.
As AI accelerates software development, the need for reliable verification is only increasing. Antithesis exists to solve that problem.
We are well-funded, deeply technical, and building a category-defining platform for modern software reliability.
About the Role
We are seeking a strategic Vice President of Customer Experience to lead and scale the operational foundation behind our customer experience organization. This leader will oversee the systems, processes, analytics, and cross-functional programs that support the full customer lifecycle across pre-sales, onboarding, customer success, support, renewals, and account management.
This role will partner closely with Sales, Product, Engineering, Finance, and executive leadership to ensure customers receive a seamless, high-quality experience while enabling the business to scale efficiently. The ideal candidate brings a blend of strategic thinking, operational rigor, customer-centricity, and hands-on leadership experience within high-growth SaaS or technology environments.
You will play a critical role in driving customer retention, operational excellence, customer health visibility, forecasting accuracy, and scalable growth across the organization.
What You'll Do
  • Own and optimize operational processes across the end-to-end customer lifecycle, including pre-sales handoffs, onboarding, implementation, adoption, support, renewals, and expansion.
  • Partner closely with Customer Success, Support, Professional Services, Sales, and Account Management leadership to improve customer outcomes and operational efficiency.
  • Build and scale customer operations infrastructure, including tooling, reporting, automation, forecasting, customer health scoring, segmentation, and lifecycle management programs.
  • Establish and track key customer metrics including retention, churn, NPS/CSAT, onboarding effectiveness, support performance, product adoption, and expansion opportunities.
  • Drive operational alignment between pre-sales and post-sales teams to improve continuity of the customer experience and reduce friction across the customer journey.
  • Develop scalable processes for customer escalations, renewal management, account transitions, customer communications, and executive business reviews.
  • Lead capacity planning, operational planning, and resource modeling efforts across customer-facing organizations.
  • Partner with executive leadership to develop customer growth strategies, identify operational risks, and improve organizational performance.
  • Evaluate and improve CRM, customer success, support, and analytics systems to ensure teams have accurate data and actionable insights.
  • Build, mentor, and develop high-performing operational teams while fostering a culture of accountability, collaboration, and customer obsession.
What We're Looking For
  • 10+ years of experience in Customer Operations, Customer Success Operations, Account Management, Customer Experience, or related leadership roles within SaaS, cloud, or hyper-growth technology companies.
  • Proven experience overseeing or enabling customer-facing functions, including Customer Success, Technical Support, Professional Services, Account Management, and pre-sales operations.
  • Strong understanding of enterprise customer lifecycles and post-sales operating models.
  • Demonstrated success building scalable operational frameworks, systems, and processes in high-growth environments.
  • Strong analytical mindset with experience leveraging data to drive operational improvements, customer retention, forecasting, and executive decision-making.
  • Experience building executive dashboards, operational reporting, customer health models, and business review processes.
  • Strong cross-functional leadership skills with the ability to influence and collaborate across Sales, Product, Engineering, Finance, and executive stakeholders.
  • Hands-on experience with platforms such as Salesforce, Gainsight, Zendesk, HubSpot, or similar customer operations tooling.
  • Excellent communication, organizational, and stakeholder management skills with the ability to balance strategic leadership and tactical execution
Preferred Qualifications
  • Experience supporting enterprise SaaS or highly technical products and customer environments.
  • Experience building or scaling global customer operations teams and programs.
  • Familiarity with AI-driven customer operations, workflow automation, or digital customer success strategies.
  • Experience with subscription-based revenue models, renewal forecasting, and expansion planning.
  • Background in scaling Series A through pre-IPO organizations.
  • Experience partnering closely with go-to-market, finance, and product organizations on strategic planning initiatives.
Why Join Us
  • Opportunity to shape and scale the operational foundation of a rapidly growing customer organization.
  • Highly visible leadership role with direct impact on customer experience, retention, and company growth.
  • Collaborative environment with strong partnership across executive leadership and cross-functional teams.
  • Ability to build scalable systems and processes from the ground up while driving meaningful business outcomes.
  • Ability to influence strategy, systems, process, and organizational design.
  • Fast-paced, high-growth environment with opportunities for ownership, innovation, and career growth.
  • Competitive compensation, equity, and benefits package.

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