Vp Customer Success Jobs in Reston, VA (NOW HIRING)

Overview

“We will go wherever we are needed and do whatever comes to hand.”

- Ballington & Maud Booth, Founders

Volunteers of America (VOA) is a faith-based, nationwide nonprofit organization dedicated to helping those in need rebuild their lives and reach their full potential. The VOA network includes more than 16,000 full-time professionals empowering 1.5 million people annually through our 29 affiliates in 46 states. We provide hundreds of service programs, including those for seniors and people with disabilities, those experiencing homelessness, and those recovering from addiction. VOA is one of the nation’s most comprehensive human services charities, offering programs for communities, individuals and families. 

VOA is seeking a Vice President in support of the Organizational Development team. The Vice President, Organizational Development (VP, OD) serves as a senior organizational advisor and internal consultant, partnering with national and affiliate leaders to strengthen leadership capability, organizational effectiveness, and culture alignment. In collaboration with the Senior Vice President of Organizational Development (SVP OD), the Vice President designs and leads Organizational Development strategies that support VOA’s mission, strategic priorities, and long-term sustainability.  This role blends strategic leadership, change management expertise and program ownership to drive measurable improvements in leadership performance, collaboration, and organizational health across a federated nonprofit system.

The position extends the opportunity for both a Hybrid work schedule and a fully Remote work schedule

Some travel and occasional weekends are required

Primary Responsibilities: 

Strategic Organizational Development & Change Leadership 

• Serve as a trusted advisor to national and affiliate senior leaders on organizational effectiveness, culture, leadership development, and change initiatives
• With the SVP of OD, design and lead organization-wide Organizational Development strategies aligned with VOA’s strategic plan and evolving needs
• Conduct enterprise-level assessments (culture, capability, engagement, structure) and translate insights into actionable interventions
• Support large-scale change efforts using change management best practices
• Apply evidence-based Organizational Development frameworks and tools (e.g., change management, team effectiveness, leadership assessments)

Leadership Development & Talent Capability Building 

• With the SVP of OD, provide strategic leadership for the KeyMakers leadership development portfolio (mid-level, senior-level, alumni, etc.)
• Oversee the day-to-day operations of the Mid-Level KeyMakers Program, ensuring high-quality design, delivery, and participant experience
• Design, facilitate, and evaluate leadership development programs for executives, senior leaders, and emerging leaders across the system
• Partner with affiliates to design or strengthen local leadership development initiatives through consultation, facilitation, and program delivery
• Deliver customized learning experiences grounded in adult learning theory and inclusive leadership practices

National Meetings 

• Lead organization-wide collaboration for the design and implementation of VOA’s National Conference and other major gatherings
• Develop themes, learning objectives, and program architecture that advance strategic priorities and leadership capability
• Identify, contract, and manage speakers, facilitators, and external partners
• Partner with the CEO and Chief Ministry Officer on ministry, governance, and executive-level content
• Ensure affiliate and stakeholder input through needs assessments, advisory groups, and structured feedback loops
• Design and oversee evaluation systems that assess learning impact and participant experience
• Provide full budget stewardship, including planning, execution, and financial accountability

Collaboration & Organizational Partnership 

• Partner closely with the Leadership Team, HR, Finance, and other leaders to align OD efforts with operational priorities
• Facilitate leadership, planning, and process improvement sessions across national and affiliate teams
• Participate in and provide leadership to design or innovation teams (e.g., V2 Design Team, Culture Collaboration Team)
• Act as a connector across affiliates, surfacing shared challenges and promoting peer learning

Data, Measurement & Continuous Improvement 

• Define success measures and key indicators for leadership development and Organizational Development initiatives (e.g., engagement, effectiveness, retention)
• Translate qualitative and quantitative data into insights for senior leaders and decision-making
• Continuously refine programs and interventions based on evaluation results, trends, and stakeholder feedback

Required Knowledge, Skills & Abilities:

• Demonstrated success partnering with executive leaders and facilitating complex organizational change
• Experience working in federated, matrixed, or multi-site organizations strongly preferred
• Demonstrated skills in adult learning design and facilitation, including hybrid and virtual learning; ability to translate complex concepts into practical, applicationoriented experiences
• Experience leading leadership/executive development programs
• Exceptional communication skills, both oral and written; able to craft compelling narratives and present insights to executives, boards, and frontline staff
• Demonstrated emotional intelligence, coaching mindset, and strong relationshipbuilding skills with individuals at all levels of the organization and across affiliates
• Proven ability to manage complex projects and portfolios of work simultaneously, with strong time management, prioritization, and delegation
• Strong group dynamics and facilitation skills, capable of leading largegroup events, crossfunctional work groups, and sensitive change conversations
• Demonstrated ability to thoughtfully integrate AIenabled tools into organizational development, learning, and change management practices to improve effectiveness, decisionmaking, and scale

Qualifications:

Physical Capabilities:

• Lifting: Requires lifting materials up to 10 lbs.
• Ability to stand or sit at a computer for prolonged periods
• Ability to travel - including occasional weekends - required

Working Conditions:

• The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
• This position will take place primarily in an office setting

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Education and Experience:

• Master’s degree in Organizational Development, Human Resources, Leadership, or similar field
• Minimum of 8–10 years of progressive experience in organizational development, change leadership, or leadership development

Equal Opportunity

VOA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), marital status, religion, age, disability,  genetic information,  service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunities applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.