Washington, DC · On-site
$90 - $130/hr
Our Federal Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account ...
New
Washington, DC · On-site
$90 - $130/hr
Our Federal Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account ...
New
Washington, DC · On-site
Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...
Washington, DC · On-site
Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...
Washington, DC · On-site
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...
Washington, DC · On-site
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...
As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Required Qualifications: * 3+ years of Customer Success experience ideally within SaaS * Proven ...
As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Required Qualifications: * 3+ years of Customer Success experience ideally within SaaS * Proven ...
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...
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Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...
Reston, VA · On-site
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and cloud resellers that are looking to grow their revenue. We have ...
Reston, VA · On-site
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and cloud resellers that are looking to grow their revenue. We have ...
$65K - $75K/yr
Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and workflows. What We Offer: * Competitive salary and benefits package. * Opportunity to work with the ...
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$65K - $75K/yr
Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and workflows. What We Offer: * Competitive salary and benefits package. * Opportunity to work with the ...
Mclean, VA · On-site
Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and workflows. What We Offer: * Competitive salary and benefits package. * Opportunity to work with the ...
Mclean, VA · On-site
Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and workflows. What We Offer: * Competitive salary and benefits package. * Opportunity to work with the ...
Washington, DC · On-site +1
$100K - $115K/yr
Other reasonable additional responsibilities that may be asked from time to time Skills, Knowledge and Expertise * 8+ years of enterprise software or SaaS customer success/account management with ...
Washington, DC · On-site +1
$100K - $115K/yr
Other reasonable additional responsibilities that may be asked from time to time Skills, Knowledge and Expertise * 8+ years of enterprise software or SaaS customer success/account management with ...
Customer Success Manager Role Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for managing global businesses. Our rapidly growing software company is searching for a ...
Customer Success Manager Role Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for managing global businesses. Our rapidly growing software company is searching for a ...
Customer Success Management (CSM) is Workday's bridge between our Professional Services and ... SaaS Implementation Oversight: Provide guidance and oversight during SaaS implementations, ensuring ...
Customer Success Management (CSM) is Workday's bridge between our Professional Services and ... SaaS Implementation Oversight: Provide guidance and oversight during SaaS implementations, ensuring ...
Reston, VA · On-site
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...
Reston, VA · On-site
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...
Reston, VA · On-site
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...
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Reston, VA · On-site
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...
Washington, DC · On-site
Contribute to team processes and knowledge-sharing as we scale Requirements * 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role * Excellent written and ...
Washington, DC · On-site
Contribute to team processes and knowledge-sharing as we scale Requirements * 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role * Excellent written and ...
Washington, DC · On-site +1
SaaS Company of the Year (2025) - Global Business Tech Awards. * Environmental Impact Award (2025 ... The Customer Success Manager will act as the primary advocate for customers, guiding them along ...
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Washington, DC · On-site +1
SaaS Company of the Year (2025) - Global Business Tech Awards. * Environmental Impact Award (2025 ... The Customer Success Manager will act as the primary advocate for customers, guiding them along ...
Washington, DC · On-site
Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat ... Previous experience working in cybersecurity, endpoint security, MDR/XDR, SaaS, enterprise software ...
Washington, DC · On-site
Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat ... Previous experience working in cybersecurity, endpoint security, MDR/XDR, SaaS, enterprise software ...
Washington, DC · On-site
Customer success and account/portfolio management for enterprise or B2B SaaS (adoption, health, lifecycle, renewal-readiness). * Retention and expansion (early churn-risk identification, whitespace ...
Washington, DC · On-site
Customer success and account/portfolio management for enterprise or B2B SaaS (adoption, health, lifecycle, renewal-readiness). * Retention and expansion (early churn-risk identification, whitespace ...
Washington, DC · On-site
Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Experience creating customer-facing reporting and executive presentations. * B2B SaaS experience ...
Washington, DC · On-site
Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Experience creating customer-facing reporting and executive presentations. * B2B SaaS experience ...
Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...
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Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...
$34.3K - $44.7K
4% of jobs
$44.7K - $55K
10% of jobs
$62.2K is the 25th percentile. Wages below this are outliers.
$55K - $65.3K
16% of jobs
$65.3K - $75.7K
15% of jobs
The median wage is $79.6K / yr.
$75.7K - $86K
14% of jobs
$86K - $96.3K
14% of jobs
$99.2K is the 75th percentile. Wages above this are outliers.
$96.3K - $106.6K
10% of jobs
$106.6K - $117K
10% of jobs
$117K - $127.3K
4% of jobs
$127.3K - $137.6K
2% of jobs
$137.6K - $148K
2% of jobs
$34.3K
$87.8K
$148K
A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.
To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.
A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.
For Saas Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:
The top searched job categories for Saas Customer Success Manager jobs in Reston, VA are:
Cities near Reston, VA with the most Saas Customer Success Manager job openings:
$90 - $130/hr
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This job post has expired today. Applications are no longer accepted.
Our Federal Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base. Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.
Location: Candidates to be based in Washington, DC
What You’ll Be Doing:
