Washington, DC · On-site
Medical
Dental
Vision
Retirement
PTO
Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...
Washington, DC · On-site
Medical
Dental
Vision
Retirement
PTO
Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...
As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Required Qualifications: * 3+ years of Customer Success experience ideally within SaaS * Proven ...
As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Required Qualifications: * 3+ years of Customer Success experience ideally within SaaS * Proven ...
Washington, DC · On-site
Medical
Dental
Vision
Retirement
PTO
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...
Washington, DC · On-site
Medical
Dental
Vision
Retirement
PTO
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...
Quick apply
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...
Reston, VA · On-site
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and cloud resellers that are looking to grow their revenue. We have ...
Reston, VA · On-site
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and cloud resellers that are looking to grow their revenue. We have ...
Washington, DC · On-site +1
$100K - $115K/yr
Medical
Dental
Vision
Retirement
PTO
Other reasonable additional responsibilities that may be asked from time to time Skills, Knowledge and Expertise * 8+ years of enterprise software or SaaS customer success/account management with ...
Washington, DC · On-site +1
$100K - $115K/yr
Medical
Dental
Vision
Retirement
PTO
Other reasonable additional responsibilities that may be asked from time to time Skills, Knowledge and Expertise * 8+ years of enterprise software or SaaS customer success/account management with ...
$65K - $75K/yr
Dental
Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and workflows. What We Offer: * Competitive salary and benefits package. * Opportunity to work with the ...
Quick apply
$65K - $75K/yr
Dental
Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and workflows. What We Offer: * Competitive salary and benefits package. * Opportunity to work with the ...
Mclean, VA · On-site
Dental
Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and workflows. What We Offer: * Competitive salary and benefits package. * Opportunity to work with the ...
Mclean, VA · On-site
Dental
Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and workflows. What We Offer: * Competitive salary and benefits package. * Opportunity to work with the ...
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...
Reston, VA · On-site
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...
Reston, VA · On-site
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...
Reston, VA · On-site
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...
Quick apply
Reston, VA · On-site
Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...
Washington, DC · On-site
Contribute to team processes and knowledge-sharing as we scale Requirements * 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role * Excellent written and ...
Washington, DC · On-site
Contribute to team processes and knowledge-sharing as we scale Requirements * 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role * Excellent written and ...
Washington, DC · On-site +1
SaaS Company of the Year (2025) - Global Business Tech Awards. * Environmental Impact Award (2025 ... The Customer Success Manager will act as the primary advocate for customers, guiding them along ...
Quick apply
Washington, DC · On-site +1
SaaS Company of the Year (2025) - Global Business Tech Awards. * Environmental Impact Award (2025 ... The Customer Success Manager will act as the primary advocate for customers, guiding them along ...
Washington, DC · On-site
Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat ... Previous experience working in cybersecurity, endpoint security, MDR/XDR, SaaS, enterprise software ...
Washington, DC · On-site
Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat ... Previous experience working in cybersecurity, endpoint security, MDR/XDR, SaaS, enterprise software ...
Washington, DC · On-site
Customer success and account/portfolio management for enterprise or B2B SaaS (adoption, health, lifecycle, renewal-readiness). * Retention and expansion (early churn-risk identification, whitespace ...
Washington, DC · On-site
Customer success and account/portfolio management for enterprise or B2B SaaS (adoption, health, lifecycle, renewal-readiness). * Retention and expansion (early churn-risk identification, whitespace ...
Washington, DC · On-site
Medical
Dental
Vision
Retirement
PTO
Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Experience creating customer-facing reporting and executive presentations. * B2B SaaS experience ...
Washington, DC · On-site
Medical
Dental
Vision
Retirement
PTO
Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Experience creating customer-facing reporting and executive presentations. * B2B SaaS experience ...
Arlington, VA · On-site +1
Medical
Dental
Vision
Retirement
PTO
Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...
Arlington, VA · On-site +1
Medical
Dental
Vision
Retirement
PTO
Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...
Arlington, VA · Remote
Medical
Dental
Vision
Retirement
PTO
Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...
Arlington, VA · Remote
Medical
Dental
Vision
Retirement
PTO
Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...
Mclean, VA · On-site
Medical
Dental
Vision
Life
Retirement
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS ...
New
Mclean, VA · On-site
Medical
Dental
Vision
Life
Retirement
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS ...
New
Arlington, VA · Remote
Medical
Dental
Vision
Retirement
PTO
Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...
Quick apply
Arlington, VA · Remote
Medical
Dental
Vision
Retirement
PTO
Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...
$33.8K - $44K
4% of jobs
$44K - $54.1K
10% of jobs
$61.3K is the 25th percentile. Wages below this are outliers.
$54.1K - $64.3K
16% of jobs
$64.3K - $74.5K
15% of jobs
The median wage is $78.4K / yr.
$74.5K - $84.6K
14% of jobs
$84.6K - $94.8K
14% of jobs
$97.6K is the 75th percentile. Wages above this are outliers.
$94.8K - $105K
10% of jobs
$105K - $115.1K
10% of jobs
$115.1K - $125.3K
4% of jobs
$125.3K - $135.5K
2% of jobs
$135.5K - $145.6K
2% of jobs
$33.8K
$86.4K
$145.6K
A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.
A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.
To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.
Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 7 days ago
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.
Our tech solutions:
You'll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.
Who You Are:As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.
Required Qualifications:Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities
