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Saas Customer Success Manager Jobs in Reston, VA

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Kipu Health

Customer Success Manager

Washington, DC · On-site

Qualifications * 3-5+ years of experience in Customer Success, Account Management, or a related SaaS role * Experience managing a book of business independently * Strong analytical and organizational ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Required Qualifications: * 3+ years of Customer Success experience ideally within SaaS * Proven ...

Citian

Customer Success Manager

Washington, DC · On-site

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...

Citian

Customer Success Manager

Washington, DC

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and cloud resellers that are looking to grow their revenue. We have ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and workflows. What We Offer: * Competitive salary and benefits package. * Opportunity to work with the ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and workflows. What We Offer: * Competitive salary and benefits package. * Opportunity to work with the ...

Windward

Customer Success Manager

Washington, DC · On-site

TS Clearance - Must. * 3+ years of experience in Customer Success or Account Management -- preferably in a SaaS company. * Proven experience working with U.S. Federal or Government customer.

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

SaaS Company of the Year (2025) - Global Business Tech Awards. * Environmental Impact Award (2025 ... The Customer Success Manager will act as the primary advocate for customers, guiding them along ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat ... Previous experience working in cybersecurity, endpoint security, MDR/XDR, SaaS, enterprise software ...

Genlogs

Customer Success Manager

Washington, DC · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Experience creating customer-facing reporting and executive presentations. * B2B SaaS experience ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer success and account/portfolio management for enterprise or B2B SaaS (adoption, health, lifecycle, renewal-readiness). * Retention and expansion (early churn-risk identification, whitespace ...

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All JobsSaas Customer Success JobsSaas Customer Success Manager JobsSaas Customer Success Manager Jobs in Reston, VA

Saas Customer Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do saas customer success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for saas customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a SaaS Customer Success Manager do?

A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.

What are the typical daily responsibilities of a SaaS Customer Success Manager?

A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.

What are the key skills and qualifications needed to thrive as a SaaS Customer Success Manager?

To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.

What are popular job titles related to Saas Customer Success Manager jobs in Reston, VA? For Saas Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Saas Customer Success Manager jobs in Reston, VA look for? The top searched job categories for Saas Customer Success Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Saas Customer Success Manager jobs? Cities near Reston, VA with the most Saas Customer Success Manager job openings:
Saas Customer Success Manager jobs near you
Infographic showing various Saas Customer Success Manager job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.

Customer Success Manager

Citian

Washington, DC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Customer Success Manager

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.

Our tech solutions:

  • Reduce traffic fatalities
  • Enhance pedestrian accessibility
  • Empower system operators to save time & money

You'll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.

Who You Are:

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.

Required Qualifications:
  • 3+ years of Customer Success experience ideally within SaaS
  • Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
  • Strong track record of consistently exceeding customer success metrics and targets
  • Excellent verbal and written communication skills
  • Ability to travel to various local and national events as needed. Travel will be regional and national
Preferred Qualifications:
  • Venture-backed, start-up experience
  • Prior Customer Success experience with public sector clients
Your Citian Advantage:
  • Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
  • 401(k) company match and monthly commuter transportation benefit
  • On-site gym and free snacks in the office
  • High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

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