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Saas Customer Success Manager Jobs in Reston, VA

Moore

Customer Success Manager, SaaS

Lanham, MD · Remote

As the Customer Success Manager for SimioAccelerate, you will sit at the center of everything: our ... with a SaaS product * Working knowledge of nonprofit fundraising - how small and midsize ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Citian

Customer Success Manager

Washington, DC · On-site

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Required Qualifications: * 3+ years of Customer Success experience ideally within SaaS * Proven ...

Citian

Customer Success Manager

Washington, DC

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and cloud resellers that are looking to grow their revenue. We have ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and workflows. What We Offer: * Competitive salary and benefits package. * Opportunity to work with the ...

Workday

Sr Customer Success Manager

Washington, DC · On-site

Customer Success Manager Role Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for managing global businesses. Our rapidly growing software company is searching for a ...

Workday

Sr Customer Success Manager

Washington, DC · On-site

Customer Success Management (CSM) is Workday's bridge between our Professional Services and ... SaaS Implementation Oversight: Provide guidance and oversight during SaaS implementations, ensuring ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...

IOTAP Inc.

Customer Success Manager

Reston, VA

Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... a Customer Success Manager , you will partner with customer stakeholders to understand their ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

SaaS Company of the Year (2025) - Global Business Tech Awards. * Environmental Impact Award (2025 ... The Customer Success Manager will act as the primary advocate for customers, guiding them along ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer success and account/portfolio management for enterprise or B2B SaaS (adoption, health, lifecycle, renewal-readiness). * Retention and expansion (early churn-risk identification, whitespace ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...

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All JobsSaas Customer Success JobsSaas Customer Success Manager JobsSaas Customer Success Manager Jobs in Reston, VA

Saas Customer Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do saas customer success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for saas customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a SaaS Customer Success Manager do?

A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.

What are the key skills and qualifications needed to thrive as a SaaS Customer Success Manager?

To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.

What are the typical daily responsibilities of a SaaS Customer Success Manager?

A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.

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Saas Customer Success Manager jobs near you
Infographic showing various Saas Customer Success Manager job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.

Customer Success Manager, SaaS

Lanham, MD • On-site, Remote

Moore DM Group LLC
1 - 5K employees
Learn more about Moore DM Group LLCexternal

Full-time

Medical, PTO

Posted 4 days ago

Job description

Description
As the Customer Success Manager for SimioAccelerate, you will sit at the center of everything: our customers, our product, and our quality. You'll own customer success from onboarding through renewal, turn customer feedback into requirements the development team can build from, test new features before release, and help a fast growing team deliver real fundraising results for small and midsize nonprofits.
This is a full-time, salaried, US-based remote position.
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.
SimioAccelerate is Moore's AI-native fundraising platform for small and midsize nonprofits, combining the latest AI capabilities with Moore's decades of fundraising expertise to help organizations raise more, retain more donors, and do more with lean teams.
Check out www.WeAreMoore.com for more information.
Your Impact:
  • Own customer success for SimioAccelerate customers from onboarding through renewal, building relationships that ensure every organization sees real fundraising results
  • Turn customer feedback and your own product knowledge into clear, actionable requirements the development team can build from, and partner with the team as features take shape
  • Test new features before release, document issues clearly, and help raise the quality bar for everything we ship
  • Handle frontline support - triage incoming issues, resolve what you can, escalate what you can't, and close the loop with customers every time
  • Develop onboarding materials, training resources, and best practices that help nonprofits get value from the platform quickly
  • Use Claude and other AI tools daily - both inside our product and in how you work - and bring what you learn back to the team to improve our product and our practices
  • Help customers adopt SimioAccelerate's AI-powered capabilities, translating new features into practical fundraising outcomes

Your Profile:
  • 3+ years of experience in customer success, account management, client services, or nonprofit fundraising operations, ideally with a SaaS product
  • Working knowledge of nonprofit fundraising - how small and midsize organizations raise money, the channels and metrics that matter, and the day-today realities of lean fundraising teams
  • Clear communicator who can translate between customers and developers, equally comfortable walking a fundraiser through a feature and writing a requirement an engineer can build from
  • Detail-oriented with a high-quality bar - you notice what's broken, document it clearly, and follow through until it's fixed
  • Comfortable wearing multiple hats on a small, fast-moving team, with the judgment to prioritize and the initiative to work without close direction
  • Hands-on experience using AI tools (e.g., Claude, ChatGPT, Copilot) in your daily work, with sound judgment about when and how to apply AI responsibly
  • Genuine curiosity about AI and enthusiasm for making it part of your everyday work - and for staying current as the tools and best practices evolve

Bachelor's degree or equivalent practical experience
How We'll Support You:
  • Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
  • Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
  • To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
  • Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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