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Saas Customer Success Manager Jobs in Reston, VA

nitra

Customer Success Manager

Washington, DC · On-site

$70 - $100/hr

A charismatic and outgoing Customer Success Manager with 2‑8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors ...

Famly Denmark

US Customer Success Manager

Arlington, VA · On-site

$67 - $73/hr

Have experience in customer success, account management, or a related customer‑facing role, ideally within a SaaS company * Have experience in early childhood education, or a strong affinity for ...

New

ISI

Customer Success Manager (Hybrid)

Herndon, VA · On-site

$85 - $100/hr

Unlike a traditional SaaS-focused CSM role, this position operates within a managed services environment where customer success is closely tied to service delivery coordination, issue trends ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

EverDriven

Customer Success Manager

Washington, DC · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

$110 - $170/hr

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Genesys

Sr. Customer Success Manager

Washington, DC

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

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All JobsSaas Customer Success JobsSaas Customer Success Manager JobsSaas Customer Success Manager Jobs in Reston, VA

Saas Customer Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do saas customer success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for saas customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a SaaS Customer Success Manager do?

A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.

What are the key skills and qualifications needed to thrive as a SaaS Customer Success Manager?

To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.

What are the typical daily responsibilities of a SaaS Customer Success Manager?

A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.

What job categories do people searching Saas Customer Success Manager jobs in Reston, VA look for?

The top searched job categories for Saas Customer Success Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Saas Customer Success Manager jobs?

Cities near Reston, VA with the most Saas Customer Success Manager job openings:

Saas Customer Success Manager jobs near you
Infographic showing various Saas Customer Success Manager job openings in Reston, VA as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.

Customer Success Manager

nitra

Washington, DC • On-site

$70 - $100/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

What we're looking for:

A charismatic and outgoing Customer Success Manager with 2‑8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C‑suite executives, office managers, and practice admins. We need a high‑achieving and goal‑oriented individual who is comfortable on the phones and excels at translating complex technical and fintech concepts into simple, actionable value for doctors, office managers, and practice admins who may be less familiar with our technology.

Your responsibilities will include:
  • Managing the day‑to‑day relationships with private practice owners and admins to ensure high product adoption and satisfaction.
  • Building experiments to deliver on retention and expansion metrics such as churn reduction and feature upsells.
  • Using surveys, customer interviews, and deep research to determine the best communication strategy for non‑tech‑savvy users.
  • Developing the customer communication strategy for the product to simplify complex fintech concepts for medical staff.
  • Working closely with stakeholders across the company to further hone messaging based on direct customer feedback.
You have:
  • 2‑8 years of Customer Success or Account Management experience.
  • BA degree or equivalent practice experience.
  • Direct experience in customer success or similar relationship‑focused positions.
  • Background in B2B service, with a passion for helping small to medium sized businesses succeed in a highly regulated industry.
  • Experience working in a fast‑paced environment and/or a startup.
  • Multiple years of experience working closely with executive‑level stakeholders, demonstrating poise and professionalism.
  • Experience coordinating cross‑functional teams and stakeholders.
What we offer:
  • Equity – Everyone at Nitra is an owner. When the company wins, you win.
  • Competitive Salary – Your salary will reflect your experience and reward your contributions to Nitra.
  • Health Care – Comprehensive health, vision, and dental insurance options.
  • Retirement Benefits – Generous employer 401K match.
  • Hybrid work policy – Team members work from the office four days per week and Wednesdays are a work‑from‑home day.

Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.

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