ZipRecruiter

Log In

1

Director Customer Success Manager Jobs in Reston, VA

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Cvent

Director, Customer Success

Tysons, VA · On-site

Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for ... Lead and evolve Cvent's Customer Success strategy to drive measurable outcomes across onboarding ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Maintain uptodate knowledge of SimpliGov features to provide accurate guidance and direct customers ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Maintain uptodate knowledge of SimpliGov features to provide accurate guidance and direct customers ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Maintain up-to-date knowledge of SimpliGov features to provide accurate guidance and direct ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Enhesa

Customer Success Manager

Washington, DC · On-site

Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...

LMI

Customer Success Manager

Washington, DC · On-site

As the Customer Success Manager, you'll have direct influence on how LIGER evolves and how it lands with real users. You'll work daily with the LIGER product manager, engineering lead, and platform ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along ... Identify renewal risk and direct efforts both internally and externally to mitigate customer risk

New

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

next page

Showing results 1-20

All JobsCustomer Success JobsDirector Customer Success Manager JobsDirector Customer Success Manager Jobs in Reston, VA

Director Customer Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do director customer success manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for director customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Customer Success Manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What are the typical challenges faced by a Director Customer Success Manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What does a Director Customer Success Manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.
What are the most commonly searched types of Customer Success Manager jobs in Reston, VA? The most popular types of Customer Success Manager jobs in Reston, VA are:
What are popular job titles related to Director Customer Success Manager jobs in Reston, VA? For Director Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Director Customer Success Manager jobs in Reston, VA look for? The top searched job categories for Director Customer Success Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Customer Success Manager jobs? Cities near Reston, VA with the most Director Customer Success Manager job openings:
Director Customer Success Manager jobs near you
Director, Customer Success

Director, Customer Success

Beyond SOF

Washington, DC • On-site

Full-time

Posted 21 days ago

Job description

Role Summary:
The Director of Customer Success is responsible for
overseeing the customer success department, managing
customer success projects, and ensuring the successful
implementation of customer success solutions.
Main Responsibilities and duties:
Oversee the customer success department and manage
customer success projects.
Develop and implement customer success strategies and
plans.
Ensure the successful implementation of customer
success solutions.
Collaborate with other departments to enhance customer
satisfaction.
Oversee the integration of quantum technologies into
customer success initiatives. Ensure the customer
success team is equipped with the necessary
knowledge to assist customers with quantum-related
inquiries and issues.

Apply