Washington, DC · On-site
$70 - $110/hr
Previous experience in a Customer Success or Account Management role. Core Competencies Demonstrates expertise in customer success management, focusing on relationship building, onboarding, and ...
Washington, DC · On-site
$70 - $110/hr
Previous experience in a Customer Success or Account Management role. Core Competencies Demonstrates expertise in customer success management, focusing on relationship building, onboarding, and ...
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Washington, DC · On-site
Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...
Washington, DC · On-site
Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...
Washington, DC · On-site
Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship ...
Washington, DC · On-site
Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship ...
Mclean, VA · On-site
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
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Mclean, VA · On-site
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
Reston, VA · On-site
Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and ...
Reston, VA · On-site
Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and ...
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Washington, DC · On-site
Customer Success Manager Washington, DC (Hybrid) About Goodshuffle At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event ...
Washington, DC · On-site
Customer Success Manager Washington, DC (Hybrid) About Goodshuffle At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event ...
Washington, DC · On-site
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Washington, DC · On-site
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Mclean, VA · On-site
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
Mclean, VA · On-site
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Washington, DC · On-site
Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...
Washington, DC · On-site
Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Quick apply
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Mclean, VA · On-site
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Mclean, VA · On-site
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Arlington, VA · On-site +1
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Arlington, VA · On-site +1
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Mclean, VA · On-site
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Mclean, VA · On-site
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
$33.8K - $44K
4% of jobs
$44K - $54.1K
10% of jobs
$61.3K is the 25th percentile. Wages below this are outliers.
$54.1K - $64.3K
16% of jobs
$64.3K - $74.5K
15% of jobs
The median wage is $78.4K / yr.
$74.5K - $84.6K
14% of jobs
$84.6K - $94.8K
14% of jobs
$97.6K is the 75th percentile. Wages above this are outliers.
$94.8K - $105K
10% of jobs
$105K - $115.1K
10% of jobs
$115.1K - $125.3K
4% of jobs
$125.3K - $135.5K
2% of jobs
$135.5K - $145.6K
2% of jobs
$33.8K
$86.4K
$145.6K
A Freelance Customer Success Manager (CSM) helps businesses retain and grow their customer relationships on a contract basis. They work to ensure clients achieve their desired outcomes by providing onboarding, support, and strategic guidance. Unlike in-house CSMs, freelancers offer flexibility and specialized expertise without long-term commitments. Their responsibilities may include managing accounts, analyzing customer feedback, and optimizing user experiences to drive retention and satisfaction.
To thrive as a Freelance Customer Success Manager, you need a strong foundation in client relationship management, account support, onboarding processes, and a deep understanding of customer lifecycle strategies, often supported by a bachelor’s degree or relevant experience. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and occasionally certifications like Customer Success Manager (CCSM), are highly valuable. Outstanding communication, problem-solving abilities, and self-motivation are key soft skills that set top freelance professionals apart. These competencies are crucial for independently managing diverse client needs and ensuring high satisfaction in a flexible, self-directed work environment.
Freelance Customer Success Managers often navigate multiple client accounts simultaneously, each with its own expectations, communication styles, and success metrics. Unlike full-time roles, freelancers must proactively build client trust and establish processes without the backing of a single, established organization or dedicated team. Managing time effectively and balancing varied workloads is essential, as is quickly adapting to different company cultures and workflow systems. However, this flexibility also allows freelancers to choose projects that match their expertise, build a diverse portfolio, and expand their network in the customer success industry.
The most popular types of Customer Success Manager jobs in Reston, VA are:
For Freelance Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:
The top searched job categories for Freelance Customer Success Manager jobs in Reston, VA are:
Cities near Reston, VA with the most Freelance Customer Success Manager job openings:
$70 - $110/hr
Other
Posted 9 days ago
Demonstrates expertise in customer success management, focusing on relationship building, onboarding, and retention strategies. Proficient in identifying upsell and cross-sell opportunities while maintaining effective communication with key accounts.
