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Senior Customer Success Manager Edtech Jobs in Reston, VA

Coras

Senior Customer Success Manager

Mclean, VA · On-site

$115K - $150K/yr

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

CORAS

Senior Customer Success Manager

Mclean, VA · On-site

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site +1

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site +1

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

Alloy.ai

Senior Customer Success Manager

Washington, DC

$126K - $178K/yr

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

Actifai

Senior Customer Success Manager

Washington, DC · On-site

Actifai is seeking a Senior Customer Success Manager to support its pilot and rollout clients. The Company Actifai is an artificial intelligence company; we help clients optimize their high-value ...

Everfox

Sr. Customer Success Manager

Herndon, VA · On-site +1

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building and sustaining strong relationships that drive customer satisfaction, retention, and growth. Acting as ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve ...

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All JobsCustomer Success Edtech JobsSenior Customer Success Manager Edtech JobsSenior Customer Success Manager Edtech Jobs in Reston, VA

Senior Customer Success Manager Edtech information

See Reston, VA salary details

$46.8K

$107K

$126.4K

How much do senior customer success manager edtech jobs pay per year?

As of Aug 1, 2026, the average yearly pay for senior customer success manager edtech in Reston, VA is $106,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,300.00 and $121,200.00 per year, depending on experience, location, and employer.

What are the top 10 edtech companies?

Top edtech companies include Coursera, Udemy, Khan Academy, Duolingo, Chegg, Blackboard, 2U, EdX, Canvas by Instructure, and Schoology. These companies are recognized for their innovative online learning platforms, digital tools, and educational content, often requiring customer success managers to support institutional clients and learners. Staying updated on industry leaders can help senior customer success managers identify key clients and growth opportunities.

What does a Senior Customer Success Manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What is a typical CSM salary?

A Senior Customer Success Manager in edtech typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries may also include bonuses, commissions, or stock options, especially in larger organizations or high-growth environments.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager in Edtech, and why are they important?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

What is customer success in edtech?

Customer success in edtech involves ensuring educational institutions and learners achieve their goals using the platform or products. A Senior Customer Success Manager in edtech typically builds relationships, provides onboarding support, and helps clients maximize product value through ongoing engagement and training. This role often requires strong communication skills and familiarity with learning management systems (LMS) or other educational tools.

How does a Senior Customer Success Manager in EdTech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.

How much does a senior customer success manager earn?

A senior customer success manager in edtech typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Compensation may also include bonuses, stock options, and benefits, with higher salaries often associated with larger organizations or those in competitive markets.
What are popular job titles related to Senior Customer Success Manager Edtech jobs in Reston, VA? For Senior Customer Success Manager Edtech jobs in Reston, VA, the most frequently searched job titles are:
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Senior Customer Success Manager Edtech jobs near you

Senior Customer Success Manager

ChurnZero

Washington, DC • Remote

$125K/yr

Other

Posted 21 days ago

Job description

Were looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZeros largest and prestigious customers. In this role, youll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. Youll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, wed love to hear from you.

Job Title: Senior Customer Success Manager

Classification: Exempt

Reports to: Manager, Customer Success

Location: Remote - US-based

Target OTE: $115 -125K annual OTE

Responsibilities:

  • Manage and grow relationships with a portfolio of large and complex accounts by acting as the customers strategic business advisor
  • Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
  • Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
  • Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
  • Build a strong pipeline of expansion opportunities by having value discussions within customers CX teams as well as other business units
  • Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
  • Ensure customer satisfaction by proactively addressing any issues or concerns
  • Collaborate with sales and other teams to drive revenue growth
  • Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
  • Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customers success
  • Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events

Qualifications:

  • Minimum of 7 years proven experience in customer success or account management
  • Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
  • Ability to use time productively and efficiently using the tools and resources available
  • Strong communication and negotiation skills
  • Ability to think strategically and identify revenue growth opportunities
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver
  • Ability to work independently and manage a large portfolio of large accounts
  • Bachelor's degree or equivalent experience in a related field

About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.

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