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Account Success Manager Jobs in Reston, VA (NOW HIRING)

Antithesis

Customer Success Manager

Vienna, VA

Customer Success Manager Position As a Customer Success Manager (CSM) at Antithesis, you play a ... Act as the primary contact for assigned accounts, developing trust-based relationships, conducting ...

Chartbeat

Customer Success Manager

Washington, DC

$100K - $125K/yr

Customer Success Manager United States Chartbeat Inc. is the parent company of Chartbeat, Tubular ... Support revenue goals through proactive engagement and account expansion strategies. * Work within ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56.50K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... This role serves as the primary point of contact for group accounts--including schools, districts ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us ... You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent combination of education and experience. Benefits ...

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See Reston, VA salary details

$30.7K

$68.5K

$110.3K

How much do account success manager jobs pay per year?

As of May 31, 2026, the average yearly pay for account success manager in Reston, VA is $68,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $81,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Account Success Manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

How does an Account Success Manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What is an Account Success Manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.

Do CSMs make good money?

Customer Success Managers (CSMs) typically earn a competitive salary that varies based on experience, industry, and location. Entry-level CSMs may start with lower salaries, while experienced professionals with certifications and strong client management skills can earn higher compensation, often including bonuses or commissions. Overall, CSMs can make a good income compared to many other roles in customer service and account management.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand sectors can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

What are popular job titles related to Account Success Manager jobs in Reston, VA? For Account Success Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Account Success Manager jobs in Reston, VA look for? The top searched job categories for Account Success Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Account Success Manager jobs? Cities near Reston, VA with the most Account Success Manager job openings:
Account Success Manager jobs near you
Technical Customer Success Manager, FED TEAM

Technical Customer Success Manager, FED TEAM

Armis Security

Washington, DC • On-site

$130K - $165K/yr

Other

Medical

Posted 21 days ago

Job description

Technical Customer Success Manager 

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful.

Responsibilities:

  • Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.

  • Understand customer use cases and provide recommendations to improve security posture and platform utilization.

  • Build and maintain trusted relationships with technical stakeholders and decision-makers.

  • Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.

  • Ensure deployment and configuration align with key business use cases and are delivered on schedule.

  • Stay current on third-party integrations and how they interact with Armis within customer environments.

  • Serve as a subject matter expert in your area of technical proficiency.

  • Partner with Product, Engineering, Support, and Sales teams to drive account success.

Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).

  • 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.

  • 5+ years experience in network engineering, architecture, support, or design.

  • 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.

  • Strong communication and presentation skills across technical and executive audiences.

  • 3+ years experience in IT, security, healthcare tech, or similar environments.

  • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points:

  • Knowledge of healthcare/ICT devices, manufacturers, or applications.

  • Experience securing IT, IoT, or healthcare systems.

  • Familiarity with scripting languages (Python preferred).

  • Ability to travel up to 20-25% per quarter.

Salary range guidance for this position is: $130,000 - $165,000
The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

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