Technical Customer Success Manager, FED TEAM
$130K - $165K/yr
Partner with Product, Engineering, Support, and Sales teams to drive account success ... Manager, Technical Account Manager, or related customer-facing technical role. * 5+ years ...
$130K - $165K/yr
Partner with Product, Engineering, Support, and Sales teams to drive account success ... Manager, Technical Account Manager, or related customer-facing technical role. * 5+ years ...
$130K - $165K/yr
Partner with Product, Engineering, Support, and Sales teams to drive account success ... Manager, Technical Account Manager, or related customer-facing technical role. * 5+ years ...
Washington, DC · On-site
$130K - $165K/yr
Partner with Product, Engineering, Support, and Sales teams to drive account success ... Manager, Technical Account Manager, or related customer-facing technical role. * 5+ years ...
Washington, DC · On-site
$130K - $165K/yr
Partner with Product, Engineering, Support, and Sales teams to drive account success ... Manager, Technical Account Manager, or related customer-facing technical role. * 5+ years ...
$130K - $165K/yr
Partner with Product, Engineering, Support, and Sales teams to drive account success ... Manager, Technical Account Manager, or related customer-facing technical role. * 5+ years ...
$130K - $165K/yr
Partner with Product, Engineering, Support, and Sales teams to drive account success ... Manager, Technical Account Manager, or related customer-facing technical role. * 5+ years ...
Vienna, VA · On-site
Success requires more than implementation. It requires changes to workflows, processes, testing ... You will work closely with customers, Forward Deployed Engineers, Product, and Account Management ...
Vienna, VA · On-site
Success requires more than implementation. It requires changes to workflows, processes, testing ... You will work closely with customers, Forward Deployed Engineers, Product, and Account Management ...
Washington, DC · On-site
Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion ...
Washington, DC · On-site
Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion ...
Washington, DC · Remote
Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us ... You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion ...
Quick apply
Washington, DC · Remote
Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us ... You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion ...
Washington, DC · Remote
Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion ...
Washington, DC · Remote
Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion ...
Reston, VA · On-site
$55K - $65K/yr
Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent combination of education and experience. Benefits ...
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Reston, VA · On-site
$55K - $65K/yr
Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent combination of education and experience. Benefits ...
Alexandria, VA · On-site +1
$85K - $100K/yr
Serve as the primary point of contact and account owner for a portfolio of high-value customers * Build and maintain strong customer relationships while acting as a trusted advisor * Drive product ...
New
Alexandria, VA · On-site +1
$85K - $100K/yr
Serve as the primary point of contact and account owner for a portfolio of high-value customers * Build and maintain strong customer relationships while acting as a trusted advisor * Drive product ...
New
Provides direct customer phone support for issues relating to subscriptions, billing, product information, fulfill orders, and other related account management activities. * Calls existing customers ...
Provides direct customer phone support for issues relating to subscriptions, billing, product information, fulfill orders, and other related account management activities. * Calls existing customers ...
Provides direct customer phone support for issues relating to subscriptions, billing, product information, fulfill orders, and other related account management activities. * Calls existing customers ...
Provides direct customer phone support for issues relating to subscriptions, billing, product information, fulfill orders, and other related account management activities. * Calls existing customers ...
Provides direct customer phone support for issues relating to subscriptions, billing, product information, fulfill orders, and other related account management activities. * Calls existing customers ...
Quick apply
Provides direct customer phone support for issues relating to subscriptions, billing, product information, fulfill orders, and other related account management activities. * Calls existing customers ...
Provides direct customer phone support for issues relating to subscriptions, billing, product information, fulfill orders, and other related account management activities. * Calls existing customers ...
Provides direct customer phone support for issues relating to subscriptions, billing, product information, fulfill orders, and other related account management activities. * Calls existing customers ...
Reston, VA · Remote
As the Customer Success Manager for Tier 2 accounts, you will act as a strategic advisor, bridging the gap between Trellix's security solutions and your customers' business goals. Your primary ...
Reston, VA · Remote
As the Customer Success Manager for Tier 2 accounts, you will act as a strategic advisor, bridging the gap between Trellix's security solutions and your customers' business goals. Your primary ...
Arlington, VA · Remote
Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...
Arlington, VA · Remote
Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...
Arlington, VA · Remote
Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...
Quick apply
Arlington, VA · Remote
Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...
Arlington, VA · On-site +1
Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...
Arlington, VA · On-site +1
Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...
Ashburn, VA · On-site
Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... Partner with sales and engineering teams to support long-term account growth and retention.
Quick apply
Ashburn, VA · On-site
Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... Partner with sales and engineering teams to support long-term account growth and retention.
Ashburn, VA · On-site
Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... Partner with sales and engineering teams to support long-term account growth and retention.
Ashburn, VA · On-site
Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... Partner with sales and engineering teams to support long-term account growth and retention.
Customer Success Manager (Cisco Lifecycle & CX Focus) Ashburn, VA (Onsite) Join our corporate team ... Partner with sales and engineering teams to support long-term account growth and retention.
Customer Success Manager (Cisco Lifecycle & CX Focus) Ashburn, VA (Onsite) Join our corporate team ... Partner with sales and engineering teams to support long-term account growth and retention.
$30.7K - $37.9K
5% of jobs
$37.9K - $45.2K
11% of jobs
$49.6K is the 25th percentile. Wages below this are outliers.
$45.2K - $52.4K
15% of jobs
$52.4K - $59.6K
14% of jobs
The median wage is $62.4K / yr.
$59.6K - $66.9K
14% of jobs
$66.9K - $74.1K
12% of jobs
$78.2K is the 75th percentile. Wages above this are outliers.
$74.1K - $81.3K
9% of jobs
$81.3K - $88.6K
7% of jobs
$88.6K - $95.8K
6% of jobs
$95.8K - $103K
4% of jobs
$103K - $110.3K
3% of jobs
$30.7K
$68.5K
$110.3K
| Aspect | Account Success Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Managing specific client accounts to ensure retention and growth | Overseeing overall customer experience and satisfaction across multiple accounts |
| Work Environment | Often client-facing, working closely with key accounts | Collaborative, cross-functional teams, broader customer base |
| Required Credentials | Relevant industry experience, communication skills | Similar credentials, often with customer service or account management background |
While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.
$130K - $165K/yr
Other
Medical
Posted 13 days ago
Technical Customer Success ManagerÂ
We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful.
Responsibilities:Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.
Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
5+ years experience in network engineering, architecture, support, or design.
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20-25% per quarter.
Salary range guidance for this position is: $130,000 - $165,000
The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.
Sourced by ZipRecruiter
Network security
201 - 500 Employees
Palo Alto, CA, US
2015