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Account Success Manager Jobs in Reston, VA (NOW HIRING)

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...

Citian

Customer Success Manager

Washington, DC · Remote

... accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and ... Development teams to ensure an optimal experience with Citian products. The ideal candidate is ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us ... You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... This role serves as the primary point of contact for group accounts--including schools, districts ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...

24 Seven Talent

Customer Success Manager

Alexandria, VA · On-site

$85K - $100K/yr

Serve as the primary point of contact and account owner for a portfolio of high-value customers * Build and maintain strong customer relationships while acting as a trusted advisor * Drive product ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent combination of education and experience. Benefits ...

DSI Tech

Customer Success Manager

Woodbridge, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... Partner with sales and engineering teams to support long-term account growth and retention.

PerformYard

Customer Success Manager

Arlington, VA · Remote

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

DSI Tech

Customer Success Manager

Middleburg, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... Partner with sales and engineering teams to support long-term account growth and retention.

DSI Tech

Customer Success Manager

Dulles, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... Partner with sales and engineering teams to support long-term account growth and retention.

DSI Tech

Customer Success Manager

Gainesville, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... Partner with sales and engineering teams to support long-term account growth and retention.

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All JobsAccount Success JobsAccount Success Manager JobsAccount Success Manager Jobs in Reston, VA

Account Success Manager information

See Reston, VA salary details

$30.7K

$68.6K

$110.5K

How much do account success manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for account success manager in Reston, VA is $68,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $81,800.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI cannot fully replace Account Success Managers, as their role involves building relationships, understanding client needs, and providing personalized support that requires emotional intelligence and strategic judgment. AI tools can assist with data analysis and automating routine tasks, allowing CSMs to focus on complex customer interactions. The role is expected to evolve with technology, emphasizing skills in communication, problem-solving, and relationship management.

What are the key skills and qualifications needed to thrive as an Account Success Manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or specialized CSMs can earn higher salaries, often supplemented with bonuses or commissions, especially in SaaS or tech companies. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for this role.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

How does an Account Success Manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What is an Account Success Manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.

What jobs make $3,000 a month without a degree?

An Account Success Manager can earn around $3,000 or more per month, especially with experience and strong communication skills. Many roles in sales, customer support, or administrative positions also offer this income level without requiring a degree, often relying on skills, certifications, or on-the-job training. These jobs typically involve remote work or flexible schedules and may require proficiency with CRM tools or industry-specific software.

What jobs in the US pay 300,000 a year?

For an Account Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record of client retention, and skills in account management, sales, and strategic planning. Such compensation is often found in senior roles within technology, finance, or consulting firms, especially for those managing large accounts or leading teams. High-paying roles may also include executive positions or specialized roles with performance-based bonuses and stock options.
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Account Success Manager jobs near you
Technical Customer Success Manager, FED TEAM

Technical Customer Success Manager, FED TEAM

Armis Security

Washington, DC

$130K - $165K/yr

Other

Medical

Posted 5 days ago

Job description

Technical Customer Success Manager 

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful.

Responsibilities:

  • Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.

  • Understand customer use cases and provide recommendations to improve security posture and platform utilization.

  • Build and maintain trusted relationships with technical stakeholders and decision-makers.

  • Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.

  • Ensure deployment and configuration align with key business use cases and are delivered on schedule.

  • Stay current on third-party integrations and how they interact with Armis within customer environments.

  • Serve as a subject matter expert in your area of technical proficiency.

  • Partner with Product, Engineering, Support, and Sales teams to drive account success.

Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).

  • 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.

  • 5+ years experience in network engineering, architecture, support, or design.

  • 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.

  • Strong communication and presentation skills across technical and executive audiences.

  • 3+ years experience in IT, security, healthcare tech, or similar environments.

  • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points:

  • Knowledge of healthcare/ICT devices, manufacturers, or applications.

  • Experience securing IT, IoT, or healthcare systems.

  • Familiarity with scripting languages (Python preferred).

  • Ability to travel up to 20-25% per quarter.

Salary range guidance for this position is: $130,000 - $165,000
The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

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