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Remote Saas Customer Success Manager Jobs in Reston, VA

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Required Qualifications: * 3+ years of Customer Success experience ideally within SaaS * Proven ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role ... within SaaS or technology. * Bachelor's degree in Business Administration or related field.

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role ... within SaaS or technology. * Bachelor's degree in Business Administration or related field.

Volt

Associate Customer Success Manager

Bethesda, MD · On-site +1

$55K - $70K/yr

Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role ... within SaaS or technology. * Bachelor's degree in Business Administration or related field.

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

SaaS Company of the Year (2025) - Global Business Tech Awards. * Environmental Impact Award (2025 ... The Customer Success Manager will act as the primary advocate for customers, guiding them along ...

3E

Customer Success Manager

Bethesda, MD · Remote

$74K - $84K/yr

Experience in SaaS, technology, information services, or a similar environment * Strong ... remote work arrangement and must be based in Texas. Travel and requires 10-20% travel . Pay ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

Contribute to team processes and knowledge-sharing as we scale Requirements * 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role * Excellent written and ...

Everfox

Customer Success Manager

Herndon, VA · On-site +1

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building ... Facilitate quarterly remote 'health checks' to evaluate the status of customers' Everfox ...

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All JobsSaas Customer Success JobsRemote Saas Customer Success Manager JobsRemote Saas Customer Success Manager Jobs in Reston, VA

Remote Saas Customer Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do remote saas customer success manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for remote saas customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Saas Customer Success Manager vs Remote Saas Account Executive?

AspectRemote Saas Customer Success ManagerRemote Saas Account Executive
Primary RoleEnsures customer satisfaction, onboarding, retention, and successGenerates new business, manages sales pipeline, closes deals
Required SkillsCustomer relationship management, product knowledge, communicationSales techniques, negotiation, prospecting
Work EnvironmentPost-sales support, ongoing customer engagementSales meetings, prospect outreach, demos
Industry UsageCommon in SaaS companies focusing on customer retentionCommon in SaaS companies focusing on revenue growth

The main difference is that Remote Saas Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Remote Saas Account Executives primarily focus on acquiring new clients and closing sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

What are popular job titles related to Remote Saas Customer Success Manager jobs in Reston, VA? For Remote Saas Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Saas Customer Success Manager jobs in Reston, VA look for? The top searched job categories for Remote Saas Customer Success Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Saas Customer Success Manager jobs? Cities near Reston, VA with the most Remote Saas Customer Success Manager job openings:
Remote Saas Customer Success Manager jobs near you

Customer Success Manager - State & Local

Clearview AI

Washington, DC • On-site, Remote

$100K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Customer Success Manager - State & Local
Department: Customer Success
Employment Type: Full Time
Location: Remote USA
Compensation: $100,000 - $115,000 / year
Description
Clearview AI is the leading provider of facial recognition technologies to US law enforcement, state, and federal agencies. Our mission is to help our users solve crimes and prevent financial fraud with the responsible use of our facial recognition software. Our company is a high-octane, fast growing startup looking to hire enthusiastic and intelligent team members to join our team. Candidates must be located in one of the Northeast states - Connecticut, Maine, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island, Vermont and West Virginia. To learn more about us, please visit www.clearview.ai and our revolutionary facial recognition technology.
Responsibilities
  • Proactively manage a portfolio of enterprise customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption
  • Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events
  • Understand customers' needs and priorities to optimize the use of their platform
  • Identify growth opportunities for up-sell and cross-sell within existing accounts
  • Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and support inquiries in a timely and productive manner
  • Coordinate small customer projects
  • Assist in onboarding new team members
  • Additional duties and responsibilities as reasonably required by the employee's supervisor or CEO
  • Manage and optimize enterprise customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention.
  • Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes.
  • As a Customer Success Manager, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Clearview AI's footprint within enterprise organizations.
  • Other reasonable additional responsibilities that may be asked from time to time

Skills, Knowledge and Expertise
  • 8+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety)
  • Experience providing product support at the user level
  • Experience using CRM tools (ex: SFDC, Hubspot)
  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers
  • Exceptional oral and written communication skills and attention to detail
  • Passion for technology and public safety
  • Bachelor's degree or equivalent experience
  • Ability to travel within United States

Benefits
  • Medical, Dental, Vision, STD and LTD Plans
  • FSA - Medical and Dependent Care
  • EAP and wellness programs
  • 13 Paid Holidays
  • Unlimited PTO
  • Flexible work environment - 100% remote
  • 401(k) plan

The expected annualized salary compensation for this position is between $100,000 - $115,000 with participation in our stock equity plan. This estimated salary represents the typical starting rate of candidates hired in a similar role. Factors that may be used to determine your actual salary include relevant experience, skills, and your remote work location.

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