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Remote Saas Customer Success Manager Jobs in Reston, VA

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Required Qualifications: * 3+ years of Customer Success experience ideally within SaaS * Proven ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

SaaS Company of the Year (2025) - Global Business Tech Awards. * Environmental Impact Award (2025 ... The Customer Success Manager will act as the primary advocate for customers, guiding them along ...

HiddenLayer

Customer Success Manager

Washington, DC · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of ... WHO YOU ARE: * 5+ years in Customer Success or Technical Account Management at a B2B SaaS or ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

Contribute to team processes and knowledge-sharing as we scale Requirements * 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role * Excellent written and ...

EverDriven

Customer Success Manager

Washington, DC · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

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All JobsSaas Customer Success JobsRemote Saas Customer Success Manager JobsRemote Saas Customer Success Manager Jobs in Reston, VA

Remote Saas Customer Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do remote saas customer success manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for remote saas customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Saas Customer Success Manager vs Remote Saas Account Executive?

AspectRemote Saas Customer Success ManagerRemote Saas Account Executive
Primary RoleEnsures customer satisfaction, onboarding, retention, and successGenerates new business, manages sales pipeline, closes deals
Required SkillsCustomer relationship management, product knowledge, communicationSales techniques, negotiation, prospecting
Work EnvironmentPost-sales support, ongoing customer engagementSales meetings, prospect outreach, demos
Industry UsageCommon in SaaS companies focusing on customer retentionCommon in SaaS companies focusing on revenue growth

The main difference is that Remote Saas Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Remote Saas Account Executives primarily focus on acquiring new clients and closing sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

What job categories do people searching Remote Saas Customer Success Manager jobs in Reston, VA look for?

The top searched job categories for Remote Saas Customer Success Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Saas Customer Success Manager jobs?

Cities near Reston, VA with the most Remote Saas Customer Success Manager job openings:

Customer Success Manager, Nonprofit SaaS

Lanham, MD • On-site, Remote

Moore DM Group LLC
1 - 5K employees
Learn more about Moore DM Group LLCexternal

Full-time

Medical, PTO

Posted 20 days ago

Job description

Description
As the Customer Success Manager for SimioAccelerate, you will sit at the center of everything: our customers, our product, and our quality. You'll own customer success from onboarding through renewal, turn customer feedback into requirements the development team can build from, test new features before release, and help a fast growing team deliver real fundraising results for small and midsize nonprofits.
This is a full-time, salaried, US-based remote position.
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.
SimioAccelerate is Moore's AI-native fundraising platform for small and midsize nonprofits, combining the latest AI capabilities with Moore's decades of fundraising expertise to help organizations raise more, retain more donors, and do more with lean teams.
Check out www.WeAreMoore.com for more information.
Your Impact:
  • Own customer success for SimioAccelerate customers from onboarding through renewal, building relationships that ensure every organization sees real fundraising results
  • Turn customer feedback and your own product knowledge into clear, actionable requirements the development team can build from, and partner with the team as features take shape
  • Test new features before release, document issues clearly, and help raise the quality bar for everything we ship
  • Handle frontline support - triage incoming issues, resolve what you can, escalate what you can't, and close the loop with customers every time
  • Develop onboarding materials, training resources, and best practices that help nonprofits get value from the platform quickly
  • Use Claude and other AI tools daily - both inside our product and in how you work - and bring what you learn back to the team to improve our product and our practices
  • Help customers adopt SimioAccelerate's AI-powered capabilities, translating new features into practical fundraising outcomes

Your Profile:
  • 3+ years of experience in customer success, account management, client services, or nonprofit fundraising operations, ideally with a SaaS product
  • Working knowledge of nonprofit fundraising - how small and midsize organizations raise money, the channels and metrics that matter, and the day-today realities of lean fundraising teams
  • Clear communicator who can translate between customers and developers, equally comfortable walking a fundraiser through a feature and writing a requirement an engineer can build from
  • Detail-oriented with a high-quality bar - you notice what's broken, document it clearly, and follow through until it's fixed
  • Comfortable wearing multiple hats on a small, fast-moving team, with the judgment to prioritize and the initiative to work without close direction
  • Hands-on experience using AI tools (e.g., Claude, ChatGPT, Copilot) in your daily work, with sound judgment about when and how to apply AI responsibly
  • Genuine curiosity about AI and enthusiasm for making it part of your everyday work - and for staying current as the tools and best practices evolve

Bachelor's degree or equivalent practical experience
How We'll Support You:
  • Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
  • Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
  • To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
  • Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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