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Remote Saas Customer Success Manager Jobs (NOW HIRING)

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

The Company is supported by a fully remote workforce.Role Overview: As a Customer Success Manager ... SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...

Aiwyn

Enterprise Customer Success Manager

The ideal candidate has a proven track record in SaaS customer expansion and renewal processes ... Remote, work-from-anywhere culture * Flexible PTO * World Class health benefits - we believe in ...

Threshold 360

Customer Success Manager

Tampa, FL · Remote

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...

Cypress HCM

Customer Success Manager

DE · Remote

Remote (EST | CST) Employees : 50| Team Size: 3-5 Industry: SaaS Reporting To: Director of Customer Success Seeking an experienced Customer Success Manager to join our expanding team. We're seeking ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site +1

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...

Alt Legal

Customer Success Manager

The Company Alt Legal is a fast-growing SaaS-based legal technology company based in New York ... We also offer all employees a variety of perks such as flexible vacation, remote work options ...

Aiwyn

Mid-Market Customer Success Manager

The ideal candidate has a proven track record in SaaS customer expansion and renewal processes ... Remote, work-from-anywhere culture * Flexible PTO * World Class health benefits - we believe in ...

Keeper Security

Customer Success Manager

This can be a 100% remote position from select locations with an opportunity to work a hybrid ... Requirements * 1+ years of experience in Account Management or SaaS Customer Success roles/Sales ...

Keeper Security

Customer Success Manager

This can be a 100% remote position from select locations with an opportunity to work a hybrid ... Requirements * 1+ years of experience in Account Management or SaaS Customer Success roles/Sales ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The ideal candidate combines SaaS customer success expertise, strong executive communication skills ... Manage escalations and coordinate resolution across internal teams. * Drive customer satisfaction ...

Aprimo

Customer Success Manager (Remote)

Chicago, IL · On-site +1

Remote Department: Customer Success Hiring Manager: Director, Customer Success Travel: Minimal (Up ... As a Customer Success Manager (CSM) at our SaaS company, you will play a vital role in ensuring our ...

Moore

Customer Success Manager, SaaS

Lanham, MD · Remote

This is a full-time, salaried, US-based remote position. Moore is a data-driven constituent ... in customer success, account management, client services, or nonprofit fundraising operations ...

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Remote Saas Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do remote saas customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote saas customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Saas Customer Success Manager vs Remote Saas Account Executive?

AspectRemote Saas Customer Success ManagerRemote Saas Account Executive
Primary RoleEnsures customer satisfaction, onboarding, retention, and successGenerates new business, manages sales pipeline, closes deals
Required SkillsCustomer relationship management, product knowledge, communicationSales techniques, negotiation, prospecting
Work EnvironmentPost-sales support, ongoing customer engagementSales meetings, prospect outreach, demos
Industry UsageCommon in SaaS companies focusing on customer retentionCommon in SaaS companies focusing on revenue growth

The main difference is that Remote Saas Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Remote Saas Account Executives primarily focus on acquiring new clients and closing sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

More about Remote Saas Customer Success Manager jobs

What cities are hiring for Remote Saas Customer Success Manager jobs?

Cities with the most Remote Saas Customer Success Manager job openings:

What states have the most Remote Saas Customer Success Manager jobs?

States with the most job openings for Remote Saas Customer Success Manager jobs include:

What job categories do people searching Remote Saas Customer Success Manager jobs look for?

The top searched job categories for Remote Saas Customer Success Manager jobs are:

Remote Saas Customer Success Manager jobs near you
Infographic showing various Remote Saas Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Careers at Level Data | Level Data

Kalamazoo, MI • Remote

Full-time

Retirement, PTO

Re-posted 15 hours ago

Key responsibilities

  • Manage ongoing project maintenance and relationship management with state education clients.

  • Drive value for customers by leveraging customer success metrics to identify trends and support retention and expansion.

  • Collaborate with internal teams to support SaaS implementation, anticipate customer needs, and maintain customer sentiment and retention.

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.


Benefits

  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.

Apply