ZipRecruiter

Log In

2

Remote Saas Customer Success Manager Jobs (NOW HIRING)

Kajabi

Customer Success Manager

Deep understanding of SaaS business models and customer lifecycle management. * Excellent ... This role is remote, but we're also happy to support relocation for exceptional candidates who wish ...

Whistic

Customer Success Manager

This role reports to the Director of Customer Success and is fully remote, based in the U.S ... SaaS post-sales role (Customer Success, Account Management, Implementation, etc.) * Previous ...

Assa Abloy Group

Customer Success Manager

Austin, TX (Remote) Full-time | Department: Customer Success About SiteOwl: SiteOwl is a B2B SaaS platform used by physical security integrators and enterprise security teams to manage the entire ...

Obligo

Customer Success Manager

New York, NY · On-site +1

$90K - $100K/yr

Experience working with complex SaaS platforms. * Prior experience in property technology (PropTech ... Remote office expense reimbursement * Generous PTO and holiday schedule * Commuter benefits * Life ...

TenEx

Customer Success Manager

Remote with an option of a company paid relocation package to either Kansas City or Sarasota metro ... SaaS, or MDR services. * Strong understanding of cybersecurity principles, threat detection, and ...

TenEx

Customer Success Manager

Remote with an option of a company paid relocation package to either Kansas City or Sarasota metro ... SaaS, or MDR services. * Strong understanding of cybersecurity principles, threat detection, and ...

Obligo

Customer Success Manager

New York, NY · On-site +1

$90K - $100K/yr

Experience working with complex SaaS platforms. * Prior experience in property technology (PropTech ... Remote office expense reimbursement * Generous PTO and holiday schedule * Commuter benefits * Life ...

Epiq

Customer Success Manager

Chicago, IL · Remote

Have experience supporting customers in a SaaS, legal tech, or eDiscovery environment * Enjoy ... Meaningful impact on how clients use and benefit from the platform. #LI-KS1 #LI-Remote The ...

New

WorkWave

Customer Success Manager

Boston, MA · On-site +1

$105K/yr

Extensive experience with SaaS and project methodologies. * Proven track record of managing and ... We offer a casual work environment and remote work flexibility and have a passion for developing ...

Epiq

Customer Success Manager

Have experience supporting customers in a SaaS, legal tech, or eDiscovery environment * Enjoy ... Meaningful impact on how clients use and benefit from the platform. #LI-KS1 #LI-Remote The ...

New

previous page

Showing results 41-60

All JobsSaas Customer Success JobsRemote Saas Customer Success Manager Jobs

Remote Saas Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do remote saas customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote saas customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Saas Customer Success Manager vs Remote Saas Account Executive?

AspectRemote Saas Customer Success ManagerRemote Saas Account Executive
Primary RoleEnsures customer satisfaction, onboarding, retention, and successGenerates new business, manages sales pipeline, closes deals
Required SkillsCustomer relationship management, product knowledge, communicationSales techniques, negotiation, prospecting
Work EnvironmentPost-sales support, ongoing customer engagementSales meetings, prospect outreach, demos
Industry UsageCommon in SaaS companies focusing on customer retentionCommon in SaaS companies focusing on revenue growth

The main difference is that Remote Saas Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Remote Saas Account Executives primarily focus on acquiring new clients and closing sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

More about Remote Saas Customer Success Manager jobs

What cities are hiring for Remote Saas Customer Success Manager jobs?

Cities with the most Remote Saas Customer Success Manager job openings:

What states have the most Remote Saas Customer Success Manager jobs?

States with the most job openings for Remote Saas Customer Success Manager jobs include:

What job categories do people searching Remote Saas Customer Success Manager jobs look for?

The top searched job categories for Remote Saas Customer Success Manager jobs are:

Remote Saas Customer Success Manager jobs near you
Infographic showing various Remote Saas Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Sr. Customer Success Manager (REMOTE)

TRAC Recruiting, Inc.

Remote

Other

Re-posted 23 days ago

Job description

About the job Sr. Customer Success Manager (REMOTE)
We are seeking a Sr. Customer Success Manager (REMOTE)for a full time and direct hire role for one of our amazing SaaS partners on the east coast.
You will be an advisor and subject matter expert for a portfolio of On-Premise and Cloud-based customer accounts. You will drive customer retention, expansion, and overall satisfaction by leveraging both technical insight and relationship management skills to ensure that clients achieve maximum value from their Laboratory Information Software (LIS). You will manage the ongoing lifecycle of each account while maintaining strong customer engagement to ensure data accuracy across systems, and identifying strategic opportunities to improve adoption, performance, and ROI. You will work with customers and the internal teams to translate customer feedback and business objectives into actionable insights that influence both operational priorities and product evolution. You will need a blend of technical fluency, customer success strategy, and proactive customer success management. You will need to understand of the softwares architecture and configuration capabilities to be able to interpret customer data trends. You will apply tactical playbooks and scalable strategies to maintain account health and drive consistent growth.
Responsibilities:

  • Manage customer relationships for on-premise and cloud-based accounts by creating and maintaining a deep customer rapport, driving strategic retention, conversion, and expansion across each client relationship.
  • Become a subject matter expert (SME) of their Laboratory Information Software (LIS) by maintaining a deep understanding of its configuration, workflows, and integration capabilities to advise clients and internal stakeholders effectively.
  • Develop and execute customer-success playbooks that leverage data insights and automation to scale account engagement and improve lifecycle outcomes.
  • Maintain accurate, consolidated, and hygienic customer data by tracking key health indicators, renewal milestones, and usage trends to proactively address risk and uncover opportunities.
  • Advocate for customer needs and influence the product roadmap by collaborating cross-functionally with Product Management, Implementation, and Customer Success teams.
  • Design enablement initiatives and leveraging learning-management tools to maximize user proficiency and value realization by managing, identifying and addressing training or adoption gaps.
  • Support both client growth and internal strategy by providing feedback and analytics into actionable insights by monitoring and communicating pivotal changes in customer health.
  • Drive customer renewals and contract expansions by providing solutions to evolving client requirements and ensuring long-term partnership success.
  • Ensure delivery of quality and consistency with best practices and configuration standards at assigned accounts to support project scope and configuration needs.
Requirements:
  • 7+ years of experience in a customer success or related role
  • 4+ years of experience working in Software Training or Learning Management Software
  • 2+ years with Project Management Experience
  • 3-5 years of experience working with a CRM (Customer Relationship Management Software)
  • Healthcare SAAS experience preferred.
  • Bachelor's degree preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.

Apply