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Remote Saas Customer Success Manager Jobs (NOW HIRING)

AcuityMD

$120K - $160K/yr

We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success ... Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US.

Enseo

Customer Success Manager

Plano, TX · On-site +1

Familiarity with SaaS or technology solutions * Experience with CRM or customer success platforms Work Environment This is a hybrid/remote work. Specific schedules may vary based on team and business ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

US Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... Experience with SaaS/cloud-based applications and digital transformation programs. * Excellent ...

Fello

Customer Success Manager

About Fello: Fello is a profitable, hyper-growth, VC-backed B2B SaaS startup on a mission to ... Fully remote work with flexible hours to promote work-life balance. * Professional Growth:

SimpliGov

Customer Success Manager

Washington, DC · Remote

US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... Experience with SaaS/cloud-based applications and digital transformation programs. * Excellent ...

PreVeil, Inc.

Senior Customer Success Manager

PreVeil is a high-growth SaaS leader dedicated to securing the nation's defense industrial base. We ... Bachelor's Degree and minimum GPA of 3.6 * Remote - Eastern or Central Time Zone required

VEHLO

Senior Customer Success Manager

Knoxville, TN · On-site +1

... SaaS relationship management. * Proven success managing customer retention, reducing churn, and ... This role may be performed in a remote, hybrid, or office-based environment depending on business ...

DataGrail

Customer Success Manager

$110K - $140K/yr

Experience in customer success, onboarding, implementation management, or customer-facing SaaS ... plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits ...

Lexipol LLC

Customer Success Manager

Frisco, TX · Remote

Remote, US-based position. Candidates must already live in the United States. #LI-Remote "Must be ... SaaS or technology-enabled services environment. * Proven success managing large, complex ...

Vehlo

Senior Customer Success Manager

Knoxville, TN · On-site +1

... SaaS relationship management. * Proven success managing customer retention, reducing churn, and ... This role may be performed in a remote, hybrid, or office-based environment depending on business ...

Flexera

Customer Success Manager

Itasca, IL · On-site +1

remote type Remote locations Home-United States time type Full time posted on Posted Today job ... A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ...

Ellucian

Customer Success Manager | Remote

... SaaS capabilities and delivers insights needed now and into the future. These solutions and ... Customer Success Managers act as the day-to-day point of contact for customers after implementation.

Remarcable, Inc.

Customer Success Manager

Omaha, NE · Remote

$70K - $90K/yr

Experienced: 3-5 years in B2B SaaS Customer Success or Account Management. Experience in the construction industry (Electrical/Mechanical) is a significant advantage. Systems-Minded: You are ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ...

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All JobsRemote Saas Customer Success Manager Jobs

Remote Saas Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do remote saas customer success manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for remote saas customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Saas Customer Success Manager vs Remote Saas Account Executive?

AspectRemote Saas Customer Success ManagerRemote Saas Account Executive
Primary RoleEnsures customer satisfaction, onboarding, retention, and successGenerates new business, manages sales pipeline, closes deals
Required SkillsCustomer relationship management, product knowledge, communicationSales techniques, negotiation, prospecting
Work EnvironmentPost-sales support, ongoing customer engagementSales meetings, prospect outreach, demos
Industry UsageCommon in SaaS companies focusing on customer retentionCommon in SaaS companies focusing on revenue growth

The main difference is that Remote Saas Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Remote Saas Account Executives primarily focus on acquiring new clients and closing sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

More about Remote Saas Customer Success Manager jobs
What cities are hiring for Remote Saas Customer Success Manager jobs? Cities with the most Remote Saas Customer Success Manager job openings:
What states have the most Remote Saas Customer Success Manager jobs? States with the most job openings for Remote Saas Customer Success Manager jobs include:
What job categories do people searching Remote Saas Customer Success Manager jobs look for? The top searched job categories for Remote Saas Customer Success Manager jobs are:
Remote Saas Customer Success Manager jobs near you
Infographic showing various Remote Saas Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 65% Physical, 6% Hybrid, and 29% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager, Growth

Customer Success Manager, Growth

AcuityMD

On-site, Remote

$120K - $160K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 20 days ago

Job description

Customer Success Manager, Growth
AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.
Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. Additionally, this role will be primarily responsible for guiding users and organizations through ongoing platform adoption and value recognition. Customer Success Managers are successful by developing deep and personal relationships with our user base, driving user adoption
Team Mission
We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day 1.
We strongly encourage people of all backgrounds to apply.
Responsibilities
  • Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases.
  • Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance.
  • Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD and to provide strategic suggestions on how to achieve their goals.
  • Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term.
  • Identify and illuminate customer success stories and examples of AcuityMD ROI
  • Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
  • Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD.
  • Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD.
Your Profile
  • You have deep experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry.
  • You're able to develop close personal relationships with customers and colleagues through empathy and deep curiosity.
  • You have the eagerness to learn and dig deep into technical aspects of the platform.
  • You are a patient and active listener.
  • You're proactive and self-driven, and bring infectious energy and resiliency.
  • You are an excellent verbal and written communicator (email & PPT).
  • You're highly organized with ability to multi-task and prioritize different assignments.
  • You are comfortable with change (tooling, processes, etc)
Nice to Haves
  • Analytical background with experience with data platforms like Amplitude, Looker, Omni etc or other similar platforms.
  • Experience using a customer success platform (Gainsight, Planhat, Vitaly, etc). Especially if you have experience configuring and performing back end administrative work.

AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, market data and may vary from the range provided. OTE salary range: $120,000-$160,000
You must have an eligible work permit in the USA to be considered for this position.
We Offer:
  • Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
  • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
  • Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
  • Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
  • Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
  • Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
  • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
  • Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.
Who We Are:
The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.
We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.
The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.
AcuityMD is an Equal Opportunity Employer
AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

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